Neighbor radiological services and really felt like a neighbor. Immediately greeted and well wishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you read more

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Horrible that this clinic does not validate parking. The parking lot is so small that it's difficult to find parking. Parking is really expensive at about $7 per hour. The parking payment machine sucks. It ate up my cash payment. There is no number to call on the machine. I tried going to the building manager's office who apparently is in charge of the parking, but the office was closed. I had to pay double using my credit card. I'll never schedule an appointment at this place again. read more

Extremely amazing and in a gorgeous location. I hope this place stays forever. The service is excellent. They are on their game here.

I usually go to their location in Arcadia, but they were booked for a couple months in advance, so I decided to give this location a try instead of waiting. Since it's a little farther away than the Arcadia location, I made sure to leave plenty of time for traffic on the 210. I got there pretty early and figured I'd grab a bite. There's tons of places in the area, but parking is awful, so it's not that convenient unless you get lucky with street parking or pay extra at the lot. I was pleasantly surprised that they had a EV charger in their parking lot and one was even open, so I definitely took advantage of it. They are located on the basement floor, which is easy to find from the lobby, but the elevators are really old and slow. It was very busy when I was there on a Friday afternoon. They were probably about 15 minutes behind when I was there, but I did hear a lady complaining that she had been waiting for about an hour. I'm not sure if she arrived late for her appointment or they were just behind with whatever she needed done. I was slightly annoyed that I did all the paperwork online before I arrived then they made me fill it out again. Having said that, when I was called back, the technician was very nice and helpful. The dressing area isn't as nice as the one in Arcadia, but I wasn't expecting a spa experience either. After robing up, I probably only sat outside the room for 3 minutes before the technician returned. Everything took about 15 minutes and I was back in the dressing room and ready to go. They do not validate parking, but I wasn't there for too long since I got there a little early. Overall, I'd stick with the Arcadia location if I can in the future. This location is a little dingy and looks a bit like the opening scene from a zombie movie where the apocalypse breaks out. read more

It was quick to get in and do the x-rays. Tech was good and thorough. The images posted to the portal right away but it has been 10 days and no report has been sent to my doctor. No answer from staff as to when it will be ready. I can't progress with my HMO without the result and am still in pain. Do not go here if you suspect something is serious. read more

I'm changing my review from 5 stars to zero if could Scheduled this appointment months ago. I arrive after driving two hours to learn they do t take my insurance. They said they called They did not They took my insurance over the phone Do not come here It's gone way down read more

Called on June 18 at 1:33 PM and was immediately put on hold. It's been 25 minutes of being on hold. What is going on?

A clean place and fast service ! Very friendly staff.. I read some reviews before I had been there and made me worry but the real life experience is different.. read more

The office is located in the basement of the professional building. It is a little gloomy and not very inviting. The receptionist was eating her sandwich while at the front desk. The registration took forever and the tech came after 30 minutes. He was nice though hence an extra star. I called to get the results mailed to me a week ago and I was assured they would be. I am still waiting!!! read more

Nice lab in a nice area, easy parking in back for $12. They mentioned I was the last client of the day, and after my MRI, I took the elevator up to the lobby. It was only 630pm.... Here's where the fun starts! The lobby doors are locked! The elevator has locked behind me, it won't reopen! Every door in the lobby is locked! Not a soul in sight! Should I call 911? Should I pull the fire alarm? Walking around and exploring, I found a fire door to the parking lot. ~whew~! read more

The unbelievable waiting time (over 2 hours), one of the receptionists was very hard working lady , while the other took my id and disappeared for a sold 15 min. unprofessional CT technician who won't consider the age or the condition of the patient, nevertheless the injection of the IV. Very tiny machine with no supporting for the arms or the leg. Taking forever and the excuse was waiting for images to upload ! Won't come back for any reason whatsoever read more

Everyone has a right to their own opinion, and some may be just one-sided emotions forgetting that life is far from perfect. But for me, needing an urgent MRI, and getting turned away from 2 other radiology offices in the last 12 days due to their own unprofessional operations and complete rudeness, I chose to drive out of my way to Madison Radiology, after talking with them and experiencing their genuine care and concern for me. The entire Team...the awesome tech, awesome office staff, each and every one of them are professional, polite, respectful and deeply concerned of your well-being. And, when I met the Manager of Madison Radiology, Jeannette Velasco, I then understood why the entire Team was so phenomenal, as Jeannette was the exact same, phenomenal. As busy as she was, she took the time to share her concern for me and assured me they will work things out to fit me in and help me with this urgent need I had. And they did!!! This is real here!!! This is the most professional Radiology group I have ever seen. The elevators were fine. The parking was fine. This place is nestled within a cozy, beautiful, safe neighborhood of Pasadena. I find it an extreme, and very real blessing to find Madison Radiology, when your health is so very important and this place has a Team you can really trust with your health. read more

The radiologist was very nice, but the results took almost 2 weeks, which was completely unacceptable for what I was dealing with. Since they were taken over by Radnet, I think the quality has gone down in terms of customer service. read more

The facility and patient facing staff are great BUT, I've been waiting for a report on an MRI for an INJURY for close to a month now. My podiatrist has been calling them for about 10 days to get it stat (like 24hr turn around max) and still nothing. And finally, a day short to 4 weeks later and after calling relentlessly, the results are finally here... read more

I needed to have a medical test and my insurance carrier reco'd this facility in which to have it. I am a due diligence dude and since i have not ever been to Madison Rad i took it upon myself to check it out and scope out exactly where in Pasadena it was situated. So i did this a couple days before the appointment which is scheduled for Wednesday 1/10 at 9am. A simple test: one that is done i would guess a million times a week. (Rad Net) and therefore assumed that it was a definite GO. Well: lo and behold i received an email from Madison Rad hours before my appointment that they did not do this test in their facility!! Now Mad Rad has had me scheduled for 2 weeks and they realized just one day (actually hours before) my appointment??? So i had to scrounge around for another facility and after once again speaking to Mad Rad''s corporate scheduling and their suggesting appointments in Inglewood and Tarzana and Hell and Highwater: i said: Glendale, Burbank or Pasadena ONLY! I actually called the Glendale facility and secured an appointment myself. All of this to once again support my resolve that we all must direct our own medical help ourselves: and open our mouths and demand that we take possession of our own medical care. So I did. And so should you. Cheers! read more

I found myself showing up in person to get an appointment. I don't know what's going on these days. You called and left messages as instructed, and then you don't get a callback or return. I get it. I get it. Because of Covid, several businesses had to optimize their services. If you are relying on automated systems - please check back! I am anyhow done with my rant. And the reason why I gave them four stars is that once everything is in order. The staff and radiologists were amicable and made me feel comfortable and cared about. I was punctual, and I was treated at my appointment time and released in under an hour. Pleasant lobby area. Sorry, I don't have any pictures- the location has parking. Please don't quote me. I think you got to pay - I'll say lookout for street parking. read more

Can no longer recommend this facility for a mammogram. What used to be a well run office is now a bundle of incompetence! I have had 2 mammograms scheduled over the last 3 months and on both occasions my appointments have been cancelled within days of each appointment! The first cancellation was due to "the machine is broken" and the second was "the tech won't be in that day". These appointments are booked months in advance and trying to reschedule is not an easy task. You can no longer speak to a kind person in the office. Instead, when you call the number associated with Madison Radiology, you are linked to RadNet (the company they have contracted with for scheduling appointments). RadNet needs to give some lessons in professionalism and customer service to their employees!!!!!!!!!!!! After the second cancellation, I was connected to RadNet in Oklahoma and spoke to someone named Daniel. He started off nice, but then he and his buddies started having laughing fits that overwhelmed the conversation!! Daniel said to me, "oh sorry miss, it's not about you, my buddies are laughing because someone said buenos dias. I'm not trying to be unprofessional". Daniel (and his buddies) were the textbook definition of unprofessionalism!!!!!!!!!! I was already frustrated and told him that and this was the cherry on the sundae! So, I no longer feel comfortable or trust Madison Radiology with something important with my body and I hope someone sees this review about RadNet in Oklahoma and re-evaluates who they have hired!! I'm disgusted by all of this!!! read more

Terrible service. Very slow. Overbooked. Find another place if you have a choice. Bathroom was kept clean. read more

Madison Radiology - Diagnostic Imaging Near Me - Pasadena, California

Am I at the dentist? Because they won't stop trying to upsell you on their AI technology. I was asked 5 times over the course of registering and arriving. One time was someone approaching me to talk to me for 3 minutes about it. This place is ridiculous. read more

A rather dingy basement facility. The parking is expensive and the waits are long - and they don't tell you that the wait is an hour or more until you have been waiting for 45 minutes and ask. Try to get your provider to use another x-ray facility. read more

Waiting time was over two hours people came and went as I waited and waited and waited and waited and waited and waited and waited

Terrible... it took over a month to get these people to send an MRI report to my doctor... delaying my case through the holiday season.... Personally, I would recommend finding another radiology place to do business at.... read more

Excessive wait time and the fact you have to pay for parking to see a doctor. They have got to fix this problem. This is the only place for a doctor that charges parking what type of company is this that charges for parking. read more

Went there to get a scan done. If I recall correctly the techs name was Juliana she seemed to be in a rush getting through my exam. She tried to claim I was not prepped when in fact I was. Little did she know I too am an US tech and know the tricks they do to get out of doing an exam. When I stated I would want to continue with the exam even if i was not prepped, she seemed very annoyed and not content with my answer. read more

This people that work in the facility are very nice, but they are completely unorganized. I was charged extra for an enhanced Mammogram when I made my appointment for that service. I had to cancel my appointment because I moved out of the area, and I tried to get Madison Radiology to refund the extra charges, and after calling and speaking to 5 different people they said that that charge for was for something else. So the communication amongst the departments is terrible. I have no way of knowing if they are just making these things up. read more

Came here for chest X-rays because I have been coughing a lot for 4 months. My primary doctor is in the same building and I live across the street. Talk about convenient! My doctor wrote out the order and sent me down there. I took the elevator down and checked in. Filled out forms. Was called back right away. Changed and had my x-rays taken. I was there for maybe 20-25 minutes. The x-ray tech was very nice. So was the older lady at the front desk. Nice and clean office. Would use them again for imaging or x-rays if needed. For those of you who don't live walking distance. There is a lot of street parking on Union St. and Madison as well. They also have a parking lot. Entrance is through Madison and I creditcards only. read more

How do you forget to view images and write a report? Ask madison radiology how. Minds you this was a STAT

Dirty and crowded. 3pm on a Friday afternoon and at least 30 people in the waiting room. Patients yelling at the staff because of the long wait. Workers complaining about not getting brakes. In the basement of an old medical building. Dirty and cracked seats, yellow walls with scuffs. Go somewhere else. I was at the Radnet location in Beverly Hills and it was new, clean and professional. read more

This place is a good place for scans and x-rays but the wait IS HORRIBLE! I know I don't have an appointment but the people who DO HAVE BEEN WAITING FOR HOURS! Systems are not working? Oh well. I'm waiting for about 1 hr and a half. Going on 2 hrs. One patient just walked out on her appointment. If you have time to spend, this is your place!! read more

Needed an ultrasound for my kidney. The phone doesn't ring at all so I couldn't make an appointment. Had to go in person to make one and the next appointment was 6 days later. read more

Refused to release MY records after having an X-ray done for a back injury. They said I had to get it from my dr. Well my drs office was closed and I had no way to reach them and I was IN PAIN and in need of the record to show to the urgent care dr to help me as I did not want to have to PAY AGAIN FOR THE SAME TEST THE NEXT DAY! During my appointment the receptionist was coughing all over the place, clearly sick. You need to stay home if you are sick when you work in the medical field or at least wear a mask so you don't infect others! Also they do not pay for parking! Which is ridiculous I do have to say the xray tech was GREAT. That's why I give 2 stars instead of 1- Everything else needs work. read more

Today was the first time I had been here. Needed a kidney X-ray-when I made the appointment over the phone the lady who helped me was super kind. I filled out the forms and was taken on time. The technician was excellent. Organized and efficient. The office has social distancing in waiting area. Chairs are far apart. Overall an excellent experience and I highly recommend! read more

Waited 2 hours as a walk in to get X rays and then was told that they were closing and couldn't see me. Apparently they were waiting for my insurance to approve the x ray but I called them and they said it was approved and faxed over twice. Came the next day and waited another 2 hours after already driving 40 min and finally got the X rays done- that part took less than a minute. read more

I wish I could have reviewed the services here, but unfortunately I never got that far. I injured my ankle and Dr. ordered x-rays. He preferred Madison since they take walk-ins and immediately send images electronically. After avoiding the parking lot with the hostile "NO 65 NORTH PARKING - WILL TOW" sign and having to find street parking, I hobbled a half block and found myself in their lobby shortly after 4 pm. "Oh, I'm soooo sorry," the receptionist immediately said as I crutched my way up. I would have preferred a hello. "We stop doing x-rays at 3:30," she tells me. Let me pause here with a question for the management at Madison Radiology: WHY DOES YOUR REFERRAL FORM SAY YOU'RE OPEN UNTIL 5 PM? WHY DOESN'T IT MENTION THE X-RAY TIMES? I know, it's my fault for not calling ahead. But you'd think that they'd make this bloody inconvenient fact KNOWN to the doctors who consistently refer patients?! To add insult to injury (not being hyperbolic here - I am literally injured), the receptionist told me that in December, they stop x-rays earlier than usual. Sorry this review couldn't be about their actual services. But maybe it'll be helpful to the next hapless person who needs x-rays in the late afternoon while this place claims to be "open". Two stars for the receptionist, who really did her best to appear empathetic when there was nothing she could do. Madison Radiology, you need to stop sucking at communication. CLEARLY print the arbitrarily different x-ray times on your referral forms. In fact, remove the "open until 5 pm" crap. Inform the medical offices who give you business so you don't get upset people like me ranting on your Yelp page. read more

Incompetent and unhelpful staff and management, specifically Jeanette. If you have an option to go elsewhere, definitely do so.

I had a simple chest X-ray done two years ago prior to entering RN school. The tech in the lab told me I can keep my piercing on and I told him that I can take it off. I kept it on, since he assured me. Needless to say, the Dr. looking at the X-rays noted a lump in my chest (could have been a shadow) and a metal ball object in the X-ray. I still didn't mind even though I had to go through the hassle of finding my past X-ray films so the Dr. can compare and make sure it's normal. It turned out fine... even though there was a delay in my health clearance for school. Fast forward to today... I inquired with the receptionist about a chest X-ray for work ( the exact same one that I got two years ago). She was polite, but condescending when she laughingly told me that I need a Dr.'s referral / note or else I can't get an X-ray even if I were to pay out of pocket with no insurance. She pretty much made a statement stating that it's not possible to get a chest X-ray without a Dr.'s referral and implied in her tone that it's common sense ("Well, you need a Dr's note and you can't just get one for no reason, you know."). That is condescending and generalizing. ANYWAY: (A) I know that's not true and they did it for me two years ago even though I got a school referral. (B) I got it done within 10 minutes at another place in Alhambra after that phone call and even got a report (for a small additional fee) right after my X-ray WITH NO DRAMA, MESS OR FUSS. The tech was the actual MD so he knew what he was doing!!!! DO NOT COME TO THIS PLACE IF YOU WANT TO DEAL WITH UNPROFESSIONAL PEOPLE ( X-RAY TECH AND RECEPTIONIST). I'm giving them two stars because their facility was decently kept and the receptionist had manners even though she should watch her tone. I'm sure they have competent Dr.'s but can't say the same for their frontline people. NEEDLESS TO SAY, I WILL NEVER COME BACK AND WILL ENCOURAGE PEOPLE I KNOW TO GO TO ANOTHER PLACE. :) read more

Very nice staff but not the most aesthetically pleasing/ dignity boosting place to have your tits smashed between cold plates.

Excellent experience here. Walked in at noon and the lobby was full but the receptionist said there were only 2 in front of me. After filling out standard paperwork, I was taken back for the Xray. Quick and easy and out within 20-30 minutes. X-rays emailed to my Dr. for review by the next day. Friendly and helpful. If I ever need X-rays again I'll be back. read more

Went in for a routine mammogram on 4/22. I arrived 15 minutes prior to my appointment time as I was instructed to do. I was told the machine is being serviced and that it would be at least an hour before they could see me. They did validate my parking. I was finally seen after waiting over an hour past my scheduled appointment time. I was given a paper with a log in ID and was told I could use it to view the results of my mammogram on 4/29. I logged onto their portal then and it said my results were unavailable. I called the office and was told they were waiting to get my previous images from the provider who did my last mammogram and that I should check back in a few days. I did so and was given the same story. I stated that I am in a high risk category due to my family history of metastatic breast cancer. I want to know if there was anything suspicious on the mammogram - whether you can compare it to last year's or not. I was told she would check with the radiologist and call me back. Nobody ever called back. I called again this morning and spoke to Jeanette the office manager. She again stated that they were waiting on images from the previous office and that they did me a favor by tracking them down because if a patient requests them they need to pay for them. She also said I listed the wrong name of the previous radiology center on my paperwork and they had to call several places before finding the right one. I asked why didn't you just call me and ask me to confirm the name of the place? It seems that would be a much more efficient process. So it's now been 22 days since I've had this mammogram and I still can't get the results despite following up several times. It's extremely frustrating and it appears that nobody at this office has any sense of urgency when it comes to patient care. read more

I haven't gotten my results back yet but this was the quickest I have ever had this sort of service completed. I was out in less than 15 min from the time I parked to get X-rays done. Very pleasant staff. Hours quirky but blazingly fast if you hit it right. read more