I am very dissatisfied with my overall experience with RadNet Imaging…read more I originally scheduled my MRI at the Montebello location for July 29 at 10:30 AM. However, due to a power outage, I received a last-minute call informing me that my appointment had to be moved to the Pasadena location. This was extremely inconvenient for me. The Pasadena location is much farther from where I live, and it took me almost an hour to drive there. In addition, my appointment was scheduled for around 6:30 PM or later. I arrived early and noticed that there were no other patients waiting, so I did not understand why my appointment had to be scheduled so late. I had previously asked whether an earlier appointment was available and was told that there was none. I completed my MRI. Before leaving, I specifically asked the staff at the front desk how long it would take for the report to be completed, and I was told approximately 7-10 business days. It has now been two weeks, and my report is still not available. My specialist has already requested that the report be expedited, but there has still been no response or result. I have also personally called to follow up, without any satisfactory resolution. Overall, I am extremely disappointed with the scheduling, the inconvenience of being transferred to a much farther location, and especially the delay in receiving my MRI report. Medical imaging results are important for patients who are waiting for their doctors to determine the next step in their treatment. I expected better communication, efficiency, and follow-up from RadNet Imaging.

Aka Breastlink Women's Imaging Pasadena. Parking Garage called Pasadena Clinical Neuroscience…read moreCenter $3 credit card. Pay at 1st floor before going back to your car. Breastlink Women's Imaging Pasadena Google Number doesn't go to an office. Staff told me to call 626-356-0700, #7 Front Desk. 630 S. Raymond Avenue, Suite 201, Pasadena CA 91105 Phone: (626) 829-8350 - Listed on Breastlink #7 for front desk.  626-445-4850 -- listed on RedNet. Fax: (626) 821-3460 Hours: Monday to Friday - 8am to 5pm Parking Garage called Pasadena Clinical Neuroscience Center - Parking COST!!! Says limited parking around and companies will tow. Free 15min. $3 16min-30min, $4 1-1.5hr, etc to $10 max 24hr. Credit card taken. Pay at 1st floor before going back to your car. - The technician goes on lunch from 12pm-1230pm. Mammogram is only 10min. - Please arrive 20 minutes prior to your scheduled appointment time. (BUT if you fill out the online history forms early, then can just come 5-10min early; ignore this, staff said sometimes online doesn't get to them). - Please do not wear any perfume, powder, deodorant or lotion in the breast area. - $40 enhancement scan can detect 2yrs. Takes credit card. What they need: 1) Referring Doctor(s). Doctors you want results to be sent to -- What their number, then doctor name and location if there is more than one. *Note in the next appt with Helen about the mammogram. 2) Provider's Order for an Imaging Exam. Since my insurance was attached in the email reminded fill out, and is covered, I don't need one. Still keep my appt. 3) You receive a text -- Please take a few moments to answer some questions about your family's medical history, prior to your arrival for your appointment. -- Don't trust system. They said sometimes it doesn't fill out correctly and still you need to come in early to do the forms. After the imagining is done. My 2 referring doctors will get my results in a week. I'll have to contact those doctors to get my results.

Went today. The scheduling process and referrals were a breeze. I had challenges with this at…read moreanother imaging center. The desk attendants were wonderful. The wait time was almost nonexistent and they were play golden girls on the tv. So much better than scary medical videos! The space was clean and modern. They were able to get 2 separate orders into one appointment, with one room and one really really good/kind tech. I had 2 separate comprehensive scans done and was on my way home within the hour. Bravo HH Imaging. Your extra effort was not lost on me.

I came in as a pre-op patient today. Just walked in with my doctor's orders! Was taken in right…read morethere after submitting my insurance information. The admitting staff the doctor/x-ray tech were all friendly efficient and informative. Was out of there, all done in no time at all!

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

Karen was the best and not just because she shares the same name as me. She was professional,…read morehighly efficient and friendly. Making an uncomfortable mammogram less scary. I like that parking is free and the building is a stand alone facility not attached to any other businesses. Makes finding the location easier.

I had a good experience here. Came to my appointment on time and didn't have to wait very long to…read morebe seen. The front desk people were nice and my exam was pretty straightforward. The specialist that took my images was nice and gentle. I thought the quality of care was good.

Clean and efficient place! It was my first time getting an MRI and I felt a bit claustrophobic at…read morefirst, but they were very understanding and gave me the option to switch to an open MRI machine, That made a huge difference for me !!! I felt much more relaxed and at ease, and I was able to complete the procedure without stress. The front desk staff were friendly and the service was fast. The radiology techs were also very easy to work with very kind, patient, and accommodating throughout the whole process. Overall, a great experience! I highly recommend this place to anyone, especially if you're feeling anxious or claustrophobic. They really go above and beyond to make you feel comfortable.

X-Ray imaging was painless and well taken. Alex the tech was very careful and very professional, he…read morewalked me through the process and I was in and out without any issues. I would highly recommend this facility for medical imaging. Everyone was very professional and knowledgeable as well as took care of my worries.

The office staff lacked professionalism and compassion during my experience. While I understand…read morethat the parking garage fees are outside of their control, patients should be informed at the time of scheduling that: 1. Parking requires a fee, and 2. The fee is not validated by the office. This information is especially important for patients coming in for diagnostic testing or medical appointments, particularly those on a fixed income. I raised this concern with the front office staff, but my comments were dismissed rather than acknowledged. Transparency and empathy toward patients would greatly improve the overall experience.

MANAGEMENT OF THE CENTER IS NOW RADNET…read more======================================== I just found out that RadNet is now handling management on this particular center. I am going to hold my breath and see how the billing process pans out. My technician this morning was great, as I mentioned I had a bad experience in the past where a male technician was rushed and there wasn't even a dressing room available. Now I always ask for a female and don't wear anything with metal. I sent a message to Yelp this morning because there is an old comment showing from their previous business manager that is not in response to my current review.

Everything went well. But it took me an hour to find a parking because they charge for parking and…read morecouldn't pay because I don't do debit or credit cards. And didn't have money to pay. So inconvenient. Had to park 2 blocks away where there was no charge. Was not happy because I have a brace on my bad knee because I had a fall. But the front desk lady was very nice and helpful.

Neighbor radiological services and really felt like a neighbor. Immediately greeted and well…read morewishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you

Came here to get an MRI scan of my back since I was in a car accident. They have parking at this…read morelocation and I was helped by Mario. He helped me with my scans and told me where to put my stuff. MRI scans require absolutely no metal on your body and my appointment reminder had a YouTube video as a guide. I wore my gym clothes since certain bras can contain metal as well. I was asked to take off all accessories; earrings, necklace, watch, glasses and I put my belongings in a locker that had a key. During the MRI scans, Mario gave me a time for each interval during the whole process. I was in the machine longer than expected since it was for my back and neck but it went very smooth. If I had to get an MRI scan again, I would come here again.

I got into a car accident and have been suffering with chronic neck/shoulder and lower back pain so…read moremy chiropractor suggested getting an MRI. My personal injury attorney brought me here, which I appreciated because I was able to get an appointment by the next day, versus other places where I had to wait 3-4 weeks. My appt was 9AM but I got there by 8:40AM to do paperwork, and the process went smoothly. Mario was a jokester, but was accommodating to my needs. I was out of there by 9:40ish after everything, and the 2 MRIs. Quick and painless and easy.

I had a good experience with the technicians and radiologist, but unfortunately the administrative…read moreside has been very frustrating. I was required to pay upfront estimates of $387 and $970. Anthem later processed both claims and determined that my responsibility was $0, meaning RadNet had been paid in full by my insurance. Getting the resulting refunds has been difficult and slow. When I first asked about the $387 overpayment, the desk staff repeatedly told me to file an itemized claim with Anthem, even though Anthem had already processed the claim and determined that I owed nothing. There seemed to be a basic misunderstanding of the difference between submitting a claim to insurance and requesting a refund from RadNet for an overpayment. I eventually had to speak with a manager and use the website chat multiple times. I received the $387 refund after two weeks and am still waiting for the $970 refund. Scheduling has also been problematic. I left four messages over 10 days trying to reschedule a biopsy and never received a response. A call to the central number resulted in another voicemail, which also went unanswered. Finally, my procedure report contains a factual error: it says I was positioned prone, when I was seated throughout the procedure. My physician reported the error to RadNet two weeks ago, but it has not yet been corrected. I recognize that these are separate administrative issues, but together they have significantly reduced my confidence in RadNet. I am being contacted to schedule another exam, but I am not comfortable returning until these issues are resolved.

F*********************ck this office!!!!!!! They're so unprofessional AND unqualified!!! There was…read moresuch an obsession trying to figure out who was at fault for not sending my records by the time of my appointment came, for at the end they needed to contact I.T. to help them view all of my images and tell my doctor. TO JUST REALIZE THAT THEIR RADIOLOGIST FELT OVERWHELMED WITH THE AMOUNT OF WORK HE HAD TO DO AND MISDIAGNOSED ME!!!!!!!!!!!!!!!!!!!! So not just their front desk staff was unqualified, but also their "radiologist." The owner replied to my review on Google, but then deleted it so they don't truly care to even remedy this. If this happened to me, I don't even want to know how older patients deal with this. This office has zero empathy for patients, and the whole office is so weird, dirty, and janky. Not all of their changing room doors lock to change, and not all of their robes have everything attached to tie properly. Please tell your doctor to refer you to anywhere else but here! Also their business hours are listed wrong

Avoid this place at all costs. They gave me my portion due over the phone, it was crazy, close to…read more$166.xx OOP for a second scan plus an ultrasound for ONE side after I already paid a $40 for my initial scan on both sides. Came in on my appt day and all of a sudden my portion was down to $76.xx and I absolutely questioned the receptionist over and over asking if she was sure. She checked multiple times and said yes, they probably just made an error and didn't apply my insurance correctly. Fast forward to current day, I am getting bill after bill, texts and emails for another bill due of $24.20. Sure still combined with my prior in office co-pay it is still cheaper than my initial quote, but it's the principle. I called to question it and the lady in billing seemed even more confused and said that I actually owed even MORE than that because all of a sudden, my insurance isn't covering! It's all a bunch of shady BS, corrupt billing practices. The $24.20 should be cleared off my account as I already paid what I was told to pay initially. You can't keep sending me bills for additional amounts due after the fact because you all messed up. My account was supposed to be "frozen" so I don't get sent to collections (per the billing department) while they investigate. Yet, I keep getting the same bill over and over again. I'm almost worried that if I pay it, they will just keep sending me additional bills. In conclusion, avoid this place because they apparently don't know how to file with your insurance or do proper billing. I will never return to this location again!

Everyone rightfully gave this place a 1-star review; the billing department and service is woefully…read moreincompetent and verbally combative. To put this into perspective, the office admin cannot write down addresses correctly to submit claims. This resulted in my insurance denying my claim because they never received it. The kicker is that the office has no concept of bookkeeping, thus, lost my copies of my insurance ID or even make notes for calls. So I'm on the hook for a $1,200 bill because the front office said 'we do not talk to insurance.' So the onus is on you to do their job. If you go with this medical group, bring a lawyer, cause litigation is probably the only way to get them to communicate properly.