Went today. The scheduling process and referrals were a breeze. I had challenges with this at…read moreanother imaging center. The desk attendants were wonderful. The wait time was almost nonexistent and they were play golden girls on the tv. So much better than scary medical videos! The space was clean and modern. They were able to get 2 separate orders into one appointment, with one room and one really really good/kind tech. I had 2 separate comprehensive scans done and was on my way home within the hour. Bravo HH Imaging. Your extra effort was not lost on me.

Had a great experience taking my son for X Ray here. We were referred by our pediatrician to take a…read moreX Ray. I was able to get an appointment the next day. There are tablets for sign in when you enter the office. Once we checked in, the front desk staff took a copy of our insurance card and told us to wait by the X Ray waiting area. It was less than 5 minute wait. My son went in by himself with the technician and came out in about 3 minutes. The technician was friendly and knowledgeable. Only thing is there's valet parking only at the building and this office does not validate parking. I've been to this building before and was able to find street parking.

WOW! HAVE THINGS IMPROVED!…read more I had originally posted this review in 2025: "People were nice....test was flawed; had to have a repeat of Needle Biopsy redone at, City of Hope, 2 weeks later. Won't go back. This is part of same company (RADNET) that's taken over the Jim & Eleanor Randall Breast Center." THINGS HAVE REALLY, REALLY TURNED AROUND! I was encouraged by my doctor's nurse, to give them another chance. Went back yesterday. Cannot give enough praise: the service, attitude, helpfulness, encouragement. Staff was understanding, attentive, friendly and thorough. Would now highly recommend to any woman for annual tests! Thanks to the person(s) responsible for the wonderful turn-around!

I am very dissatisfied with my overall experience with RadNet Imaging…read more I originally scheduled my MRI at the Montebello location for July 29 at 10:30 AM. However, due to a power outage, I received a last-minute call informing me that my appointment had to be moved to the Pasadena location. This was extremely inconvenient for me. The Pasadena location is much farther from where I live, and it took me almost an hour to drive there. In addition, my appointment was scheduled for around 6:30 PM or later. I arrived early and noticed that there were no other patients waiting, so I did not understand why my appointment had to be scheduled so late. I had previously asked whether an earlier appointment was available and was told that there was none. I completed my MRI. Before leaving, I specifically asked the staff at the front desk how long it would take for the report to be completed, and I was told approximately 7-10 business days. It has now been two weeks, and my report is still not available. My specialist has already requested that the report be expedited, but there has still been no response or result. I have also personally called to follow up, without any satisfactory resolution. Overall, I am extremely disappointed with the scheduling, the inconvenience of being transferred to a much farther location, and especially the delay in receiving my MRI report. Medical imaging results are important for patients who are waiting for their doctors to determine the next step in their treatment. I expected better communication, efficiency, and follow-up from RadNet Imaging.

Great quality services, as soon as I arrive for my scheduled appointment, I was seen as soon as…read morepossible. Such a smooth process for first time experience.

I recently got into an accident and was recommended this place to get an MRI done…read more When I walked into the building I warmly greeted by the receptionist Kim. She checked me in with ease and I waited in the waiting room. I helped myself to some coffee and waited patiently for my MRI. I have never gotten an MRI done before so I was very anxious and expressed my feelings to the technician. I was glad that the technician Robert was very attentive to my needs and talked me through the whole process. I was helped off the machine and was glad that everything went smoothly. Everyone here was so nice and made my experience so much better.

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

The office staff lacked professionalism and compassion during my experience. While I understand…read morethat the parking garage fees are outside of their control, patients should be informed at the time of scheduling that: 1. Parking requires a fee, and 2. The fee is not validated by the office. This information is especially important for patients coming in for diagnostic testing or medical appointments, particularly those on a fixed income. I raised this concern with the front office staff, but my comments were dismissed rather than acknowledged. Transparency and empathy toward patients would greatly improve the overall experience.

MANAGEMENT OF THE CENTER IS NOW RADNET…read more======================================== I just found out that RadNet is now handling management on this particular center. I am going to hold my breath and see how the billing process pans out. My technician this morning was great, as I mentioned I had a bad experience in the past where a male technician was rushed and there wasn't even a dressing room available. Now I always ask for a female and don't wear anything with metal. I sent a message to Yelp this morning because there is an old comment showing from their previous business manager that is not in response to my current review.

Neighbor radiological services and really felt like a neighbor. Immediately greeted and well…read morewishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you

Horrible that this clinic does not validate parking. The parking lot is so small that it's…read moredifficult to find parking. Parking is really expensive at about $7 per hour. The parking payment machine sucks. It ate up my cash payment. There is no number to call on the machine. I tried going to the building manager's office who apparently is in charge of the parking, but the office was closed. I had to pay double using my credit card. I'll never schedule an appointment at this place again.

Came here to get an MRI scan of my back since I was in a car accident. They have parking at this…read morelocation and I was helped by Mario. He helped me with my scans and told me where to put my stuff. MRI scans require absolutely no metal on your body and my appointment reminder had a YouTube video as a guide. I wore my gym clothes since certain bras can contain metal as well. I was asked to take off all accessories; earrings, necklace, watch, glasses and I put my belongings in a locker that had a key. During the MRI scans, Mario gave me a time for each interval during the whole process. I was in the machine longer than expected since it was for my back and neck but it went very smooth. If I had to get an MRI scan again, I would come here again.

I got into a car accident and have been suffering with chronic neck/shoulder and lower back pain so…read moremy chiropractor suggested getting an MRI. My personal injury attorney brought me here, which I appreciated because I was able to get an appointment by the next day, versus other places where I had to wait 3-4 weeks. My appt was 9AM but I got there by 8:40AM to do paperwork, and the process went smoothly. Mario was a jokester, but was accommodating to my needs. I was out of there by 9:40ish after everything, and the 2 MRIs. Quick and painless and easy.

Karen was the best and not just because she shares the same name as me. She was professional,…read morehighly efficient and friendly. Making an uncomfortable mammogram less scary. I like that parking is free and the building is a stand alone facility not attached to any other businesses. Makes finding the location easier.

I had a good experience here. Came to my appointment on time and didn't have to wait very long to…read morebe seen. The front desk people were nice and my exam was pretty straightforward. The specialist that took my images was nice and gentle. I thought the quality of care was good.

I had a great experience here! So happy I opted to go to Sono Center, the environment was very…read morecalming and the staff was friendly. I highly recommend them!

I came here a few years ago for a breast ultrasound and had a wonderful experience…read more Since then, I went to The Huntington Hospital in Pasadena (Eleonor and Randall Breast Center) and was anxious about the mammogram results they gave me. They requested an ultrasound in addition to my mammogram. They made it sooo difficult for me to even book an ultrasound with them as I needed an approval from my OB (who is M.I.A). It's like: Why?! They're the ones asking me for an ultrasound and they have the ability to take said ultrasound- why do I need to get approval (aka another written referral) from my OB?! Insane! I'm not sure that Huntington even reads the patient's medical history as I had stated that I'd had a breast reduction (which creates scar tissue). I decided to come here for a second opinion. They were able to get my records from The Eleonor Breast Center. It was so much easier and smoother to book an appointment here. The radiologist that sent me the report here at Sono Center obviously took my medical history into consideration. They suggested a follow up ultrasound in a few months, which I appreciate. Their prices definitely went up but you get what you pay for in convenience, friendliness and just the fact that it's really hassle-free. They have a large validated parking lot and they're located on the first floor of the building. The place is very clean and cozy. I got my results the next day - which I appreciate very much as I was really stressed out over my results!

THE worst Quest Lab in the San Gabriel Valley. They simply…read morecan't keep appointment times. The management of this lab is FUBAR. Waiting room is packed. Choose this Quest and you will also choose to waste your day waiting. Maybe an hour plus. LabCorp runs a better operation overall for your labs. Street Parking is also terrible or you have to pay. I changed this from 1 star to 3 because my particular phlebotomist was friendly and professional but losing an hour of my day when it should've just been 20 minutes sucks.

This location is horrible. The staff are rude. No people skill what so ever. A person is here to…read moredrop off test for his elder mother, but they will not take it because the lady (staff) said they we will not take it. She also said they can't take walk ins because the system does not allow them. Not even when people are in urgent of getting the results. You can not make an appointment when it's urgent. Quest Diagnostics is discriminating against these people. I need to get a test done for a Monday appointment and today is already Friday. Ridiculous What I do not understand is why Quest Diagnostics is continuing this kind of atmosphere where there are tones of complaints about they way they work.