WOW! HAVE THINGS IMPROVED!…read more I had originally posted this review in 2025: "People were nice....test was flawed; had to have a repeat of Needle Biopsy redone at, City of Hope, 2 weeks later. Won't go back. This is part of same company (RADNET) that's taken over the Jim & Eleanor Randall Breast Center." THINGS HAVE REALLY, REALLY TURNED AROUND! I was encouraged by my doctor's nurse, to give them another chance. Went back yesterday. Cannot give enough praise: the service, attitude, helpfulness, encouragement. Staff was understanding, attentive, friendly and thorough. Would now highly recommend to any woman for annual tests! Thanks to the person(s) responsible for the wonderful turn-around!

I am very dissatisfied with my overall experience with RadNet Imaging…read more I originally scheduled my MRI at the Montebello location for July 29 at 10:30 AM. However, due to a power outage, I received a last-minute call informing me that my appointment had to be moved to the Pasadena location. This was extremely inconvenient for me. The Pasadena location is much farther from where I live, and it took me almost an hour to drive there. In addition, my appointment was scheduled for around 6:30 PM or later. I arrived early and noticed that there were no other patients waiting, so I did not understand why my appointment had to be scheduled so late. I had previously asked whether an earlier appointment was available and was told that there was none. I completed my MRI. Before leaving, I specifically asked the staff at the front desk how long it would take for the report to be completed, and I was told approximately 7-10 business days. It has now been two weeks, and my report is still not available. My specialist has already requested that the report be expedited, but there has still been no response or result. I have also personally called to follow up, without any satisfactory resolution. Overall, I am extremely disappointed with the scheduling, the inconvenience of being transferred to a much farther location, and especially the delay in receiving my MRI report. Medical imaging results are important for patients who are waiting for their doctors to determine the next step in their treatment. I expected better communication, efficiency, and follow-up from RadNet Imaging.

Went today. The scheduling process and referrals were a breeze. I had challenges with this at…read moreanother imaging center. The desk attendants were wonderful. The wait time was almost nonexistent and they were play golden girls on the tv. So much better than scary medical videos! The space was clean and modern. They were able to get 2 separate orders into one appointment, with one room and one really really good/kind tech. I had 2 separate comprehensive scans done and was on my way home within the hour. Bravo HH Imaging. Your extra effort was not lost on me.

Had a great experience taking my son for X Ray here. We were referred by our pediatrician to take a…read moreX Ray. I was able to get an appointment the next day. There are tablets for sign in when you enter the office. Once we checked in, the front desk staff took a copy of our insurance card and told us to wait by the X Ray waiting area. It was less than 5 minute wait. My son went in by himself with the technician and came out in about 3 minutes. The technician was friendly and knowledgeable. Only thing is there's valet parking only at the building and this office does not validate parking. I've been to this building before and was able to find street parking.

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

Karen was the best and not just because she shares the same name as me. She was professional,…read morehighly efficient and friendly. Making an uncomfortable mammogram less scary. I like that parking is free and the building is a stand alone facility not attached to any other businesses. Makes finding the location easier.

I had a good experience here. Came to my appointment on time and didn't have to wait very long to…read morebe seen. The front desk people were nice and my exam was pretty straightforward. The specialist that took my images was nice and gentle. I thought the quality of care was good.

Clean and efficient place! It was my first time getting an MRI and I felt a bit claustrophobic at…read morefirst, but they were very understanding and gave me the option to switch to an open MRI machine, That made a huge difference for me !!! I felt much more relaxed and at ease, and I was able to complete the procedure without stress. The front desk staff were friendly and the service was fast. The radiology techs were also very easy to work with very kind, patient, and accommodating throughout the whole process. Overall, a great experience! I highly recommend this place to anyone, especially if you're feeling anxious or claustrophobic. They really go above and beyond to make you feel comfortable.

Tucked away across the street from target, Precise Imaging was easy to find. They have their own…read moreparking. The office is lovely, and they were extremely punctual. Mario and Angie were true professionals. They were accommodating and communicative. I felt completely at ease. Highly recommend.

The office staff lacked professionalism and compassion during my experience. While I understand…read morethat the parking garage fees are outside of their control, patients should be informed at the time of scheduling that: 1. Parking requires a fee, and 2. The fee is not validated by the office. This information is especially important for patients coming in for diagnostic testing or medical appointments, particularly those on a fixed income. I raised this concern with the front office staff, but my comments were dismissed rather than acknowledged. Transparency and empathy toward patients would greatly improve the overall experience.

MANAGEMENT OF THE CENTER IS NOW RADNET…read more======================================== I just found out that RadNet is now handling management on this particular center. I am going to hold my breath and see how the billing process pans out. My technician this morning was great, as I mentioned I had a bad experience in the past where a male technician was rushed and there wasn't even a dressing room available. Now I always ask for a female and don't wear anything with metal. I sent a message to Yelp this morning because there is an old comment showing from their previous business manager that is not in response to my current review.

Neighbor radiological services and really felt like a neighbor. Immediately greeted and well…read morewishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you

Horrible that this clinic does not validate parking. The parking lot is so small that it's…read moredifficult to find parking. Parking is really expensive at about $7 per hour. The parking payment machine sucks. It ate up my cash payment. There is no number to call on the machine. I tried going to the building manager's office who apparently is in charge of the parking, but the office was closed. I had to pay double using my credit card. I'll never schedule an appointment at this place again.

I had a great experience here! So happy I opted to go to Sono Center, the environment was very…read morecalming and the staff was friendly. I highly recommend them!

I came here a few years ago for a breast ultrasound and had a wonderful experience…read more Since then, I went to The Huntington Hospital in Pasadena (Eleonor and Randall Breast Center) and was anxious about the mammogram results they gave me. They requested an ultrasound in addition to my mammogram. They made it sooo difficult for me to even book an ultrasound with them as I needed an approval from my OB (who is M.I.A). It's like: Why?! They're the ones asking me for an ultrasound and they have the ability to take said ultrasound- why do I need to get approval (aka another written referral) from my OB?! Insane! I'm not sure that Huntington even reads the patient's medical history as I had stated that I'd had a breast reduction (which creates scar tissue). I decided to come here for a second opinion. They were able to get my records from The Eleonor Breast Center. It was so much easier and smoother to book an appointment here. The radiologist that sent me the report here at Sono Center obviously took my medical history into consideration. They suggested a follow up ultrasound in a few months, which I appreciate. Their prices definitely went up but you get what you pay for in convenience, friendliness and just the fact that it's really hassle-free. They have a large validated parking lot and they're located on the first floor of the building. The place is very clean and cozy. I got my results the next day - which I appreciate very much as I was really stressed out over my results!

Came here to get an MRI scan of my back since I was in a car accident. They have parking at this…read morelocation and I was helped by Mario. He helped me with my scans and told me where to put my stuff. MRI scans require absolutely no metal on your body and my appointment reminder had a YouTube video as a guide. I wore my gym clothes since certain bras can contain metal as well. I was asked to take off all accessories; earrings, necklace, watch, glasses and I put my belongings in a locker that had a key. During the MRI scans, Mario gave me a time for each interval during the whole process. I was in the machine longer than expected since it was for my back and neck but it went very smooth. If I had to get an MRI scan again, I would come here again.

I got into a car accident and have been suffering with chronic neck/shoulder and lower back pain so…read moremy chiropractor suggested getting an MRI. My personal injury attorney brought me here, which I appreciated because I was able to get an appointment by the next day, versus other places where I had to wait 3-4 weeks. My appt was 9AM but I got there by 8:40AM to do paperwork, and the process went smoothly. Mario was a jokester, but was accommodating to my needs. I was out of there by 9:40ish after everything, and the 2 MRIs. Quick and painless and easy.

This was my second time at this center. From the time I arrived at the front desk, I was treated…read morekindly. I was taken in promptly. I found the office clean. The technician was very sweet and compassionate.

I had a good experience with the technicians and radiologist, but unfortunately the administrative…read moreside has been very frustrating. I was required to pay upfront estimates of $387 and $970. Anthem later processed both claims and determined that my responsibility was $0, meaning RadNet had been paid in full by my insurance. Getting the resulting refunds has been difficult and slow. When I first asked about the $387 overpayment, the desk staff repeatedly told me to file an itemized claim with Anthem, even though Anthem had already processed the claim and determined that I owed nothing. There seemed to be a basic misunderstanding of the difference between submitting a claim to insurance and requesting a refund from RadNet for an overpayment. I eventually had to speak with a manager and use the website chat multiple times. I received the $387 refund after two weeks and am still waiting for the $970 refund. Scheduling has also been problematic. I left four messages over 10 days trying to reschedule a biopsy and never received a response. A call to the central number resulted in another voicemail, which also went unanswered. Finally, my procedure report contains a factual error: it says I was positioned prone, when I was seated throughout the procedure. My physician reported the error to RadNet two weeks ago, but it has not yet been corrected. I recognize that these are separate administrative issues, but together they have significantly reduced my confidence in RadNet. I am being contacted to schedule another exam, but I am not comfortable returning until these issues are resolved.