I have visited the Sono Center for many years (annually) because I want to have the best chance of…read moreearly detection if something is brewing. Between an annual a mammogram and the Sono imaging, I feel as confident as I can. The imagining is done efficiently and takes only about 25 minutes. The staff is welcoming and will explain things along the way. The process itself involves the patient on their back and an ultrasound unit guided manually by the technician over a comprehensive area of the chest (including armpits and down to the upper ribcage). The cost has risen over the years but they often offer a discount which I try to take advantage of. Unfortunately they don't work with insurance, but if you have an HSA account you can use those funds to cover the cost.

I came here a few years ago for a breast ultrasound and had a wonderful experience…read more Since then, I went to The Huntington Hospital in Pasadena (Eleonor and Randall Breast Center) and was anxious about the mammogram results they gave me. They requested an ultrasound in addition to my mammogram. They made it sooo difficult for me to even book an ultrasound with them as I needed an approval from my OB (who is M.I.A). It's like: Why?! They're the ones asking me for an ultrasound and they have the ability to take said ultrasound- why do I need to get approval (aka another written referral) from my OB?! Insane! I'm not sure that Huntington even reads the patient's medical history as I had stated that I'd had a breast reduction (which creates scar tissue). I decided to come here for a second opinion. They were able to get my records from The Eleonor Breast Center. It was so much easier and smoother to book an appointment here. The radiologist that sent me the report here at Sono Center obviously took my medical history into consideration. They suggested a follow up ultrasound in a few months, which I appreciate. Their prices definitely went up but you get what you pay for in convenience, friendliness and just the fact that it's really hassle-free. They have a large validated parking lot and they're located on the first floor of the building. The place is very clean and cozy. I got my results the next day - which I appreciate very much as I was really stressed out over my results!

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

This place was unprofessional and their wait times are brutal go somewhere else. Maryann isn't…read morecompassionate at all and treats everyone rudely.

I do not have enough words to compliment this team. Marie, Mary Ann, Sarkis, Anthony....the entire…read moreteam are first-rate from absolute start to finish. The level of care, compassion and professionalism is not only top-notch it is consistent. I have not had an MRI and 2 CT scans at Glenoaks Imaging. I am very distraught that my surgeon harmed me and cut away part of my metatarsal (foot) bone. My surgeon does not want answers, because he knows he botched me. With the help of Glenoaks imaging (including their incredible radiologists that create exceptionally thorough reports), I am able to get real answers that my surgeon can't dispute. It's only with these scientific answers that I am able to forge a path forward to try to fix my foot (which I can't walk on now). The compassion and immense care and attention to detail this team provides people, who are often under duress with a medical condition of some kind, is not lost on those of us who are suffering. As a complete asisde, a word of advise: If you are EVER in a situation where you must undergo surgery, PLEASE get THREE opinions before you go under the knife. Had I done this, I would very likely not be in the position I am now with pain, suffering and disability. God bless the entire team at Glenoaks Imaging. Please keep up the kind and thoughtful work. Your efforts are not lost on us patients.

The best experience. The team is very helpful and does everything to make sure your experience is…read moreas smooth as possible. Thanks, guys!

I had an incredibly frustrating experience with this facility. First, their Google and Yelp…read morelistings state they are open, but they are actually closed for remodeling for at least a month. My biggest issue was the lack of communication from the receptionist, Kim. It is very difficult to get anyone to answer the phone. When I finally got through, I was told I needed a referral. I went through the effort of obtaining one from my doctor and called back (which took 4+ attempts for someone to pick up) to book and only then did Kim inform me that the business is closed for remodeling. It is unprofessional to string a patient along, requiring referrals and multiple calls, only to reveal at the very end that you aren't even open. Please update your hours online so you don't waste other people's time. I told Kim she would have saved me 10+ phone calls, getting a referral, etc. had she said when I called the first time that she's closed and she just said Okay.

Neighbor radiological services and really felt like a neighbor. Immediately greeted and well…read morewishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you

Horrible that this clinic does not validate parking. The parking lot is so small that it's…read moredifficult to find parking. Parking is really expensive at about $7 per hour. The parking payment machine sucks. It ate up my cash payment. There is no number to call on the machine. I tried going to the building manager's office who apparently is in charge of the parking, but the office was closed. I had to pay double using my credit card. I'll never schedule an appointment at this place again.

Had a great experience taking my son for X Ray here. We were referred by our pediatrician to take a…read moreX Ray. I was able to get an appointment the next day. There are tablets for sign in when you enter the office. Once we checked in, the front desk staff took a copy of our insurance card and told us to wait by the X Ray waiting area. It was less than 5 minute wait. My son went in by himself with the technician and came out in about 3 minutes. The technician was friendly and knowledgeable. Only thing is there's valet parking only at the building and this office does not validate parking. I've been to this building before and was able to find street parking.

Had a great experience today! Julia and Maria were the best Ultrasound gals! They took their time…read morewith me, made me laugh, I felt safe, they played some relaxing music for me and Just overall made my visit comfortable. Check in was super friendly and easy. The waiting room was spaced out and had a great show on tv. The only think I didn't like was I had to pay $10 for parking ha! I was there for about 45 minutes.

My Doc saw me on Friday, Regal approved my referral on Monday and on Tuesday RadNet/Imaging…read moreSpecialists called me. They had two openings that day! I took an appointment one hour after they called. Amazing, same day service! I have been to this location a few times in the last year or so for imaging and had ok service but this last appointment was good. I did have to wait about 30 minutes but the time went by quickly. One of the desk gals asked waiting patients if they would like a glass of water while they were waiting, she quickly obliged. When was the last time that happened to you in a medical office? The desk staff were polite and got the paperwork handled quickly. The MRI tech was polite and professional. There is generally a good vibe and good humor among all of the employees I encountered. This is a busy office yet it seems to run well now. My experience this time was better than in the past. The only problem with this visit has nothing to do with Imaging Specialists but with the parking. This building now uses Metropolis which is an awful parking system. You are forced to use it and you cannot pay with the swipe of a card or cash. Metropolis uses cameras and you must download an app or call them and go through a big hassle to pay. Metropolis has been sued and had to settle for millions for deceptive practices, overcharging, difficulty obtains refunds, big fines and now some sketchy parking company has a lot of your personal information. Just NO. The building should offer a better parking experience and so should the lot just down the street.

Aka Breastlink Women's Imaging Pasadena. Parking Garage called Pasadena Clinical Neuroscience…read moreCenter $3 credit card. Pay at 1st floor before going back to your car. Breastlink Women's Imaging Pasadena Google Number doesn't go to an office. Staff told me to call 626-356-0700, #7 Front Desk. 630 S. Raymond Avenue, Suite 201, Pasadena CA 91105 Phone: (626) 829-8350 - Listed on Breastlink #7 for front desk.  626-445-4850 -- listed on RedNet. Fax: (626) 821-3460 Hours: Monday to Friday - 8am to 5pm Parking Garage called Pasadena Clinical Neuroscience Center - Parking COST!!! Says limited parking around and companies will tow. Free 15min. $3 16min-30min, $4 1-1.5hr, etc to $10 max 24hr. Credit card taken. Pay at 1st floor before going back to your car. - The technician goes on lunch from 12pm-1230pm. Mammogram is only 10min. - Please arrive 20 minutes prior to your scheduled appointment time. (BUT if you fill out the online history forms early, then can just come 5-10min early; ignore this, staff said sometimes online doesn't get to them). - Please do not wear any perfume, powder, deodorant or lotion in the breast area. - $40 enhancement scan can detect 2yrs. Takes credit card. What they need: 1) Referring Doctor(s). Doctors you want results to be sent to -- What their number, then doctor name and location if there is more than one. *Note in the next appt with Helen about the mammogram. 2) Provider's Order for an Imaging Exam. Since my insurance was attached in the email reminded fill out, and is covered, I don't need one. Still keep my appt. 3) You receive a text -- Please take a few moments to answer some questions about your family's medical history, prior to your arrival for your appointment. -- Don't trust system. They said sometimes it doesn't fill out correctly and still you need to come in early to do the forms. After the imagining is done. My 2 referring doctors will get my results in a week. I'll have to contact those doctors to get my results.

I had a very pleasant experience here after dealing with Pro Health Advanced Imaging in BH…read more I want to acknowledge the front desk staff who were professional, charismatic and helpful each time I called and also on the day of my appointment. I asked a lot of questions and they kindly answered all of them and explained the difference between a closed MRI & open one. Also the pros and cons to their knowledge. I went for an X-ray and Brian the technician was extremely helpful, patient and knowledgeable about imaging machines. Also after further conversation, he helped me discover that the MRI I did at a previously location was not correctly done, and it was not the full doctors order. This caused me a big headache for another reason to have to go back and deal with that horrible previous facility. Truly I wish I knew about Burbank MRI first. Highly recommend, and I hope everyone has a good experience like Me. Also .... They have a parking lot!

All the members of the staff were helpful, very polite and knowledgeable to the questions i had…read more The tech in the MRI room was very helpful, getting in that machine makes me anxious, he gave me a couple of helpful pointers. Thank you everyone.

Went to get a sonogram on Monday afternoon. I was greeted by John he was very pleasant , he made it…read morevery easy to sign in. There were 2 young ladies Donna and Rosa who took me back to the exam room. They were both very helpful and courteous. Thank You so much for having a Great staff at RadNet Imaging Arcadia!!!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

I have been coming here for years, first time since they have become…read moreRadNet. Have to admit I thought about not going there due to the reviews. I do think it would have been nice to have been sent a notice informing about the change. After parking I entered and was informed the computers were down and needed to reschedule, ok things happen so I went home and rescheduled. Had my Mammogram on Monday and everything went smoothly front desk was very polite even though several patients came in finding out they were at the wrong facility ( I was told by my Dr about the change ) . My wait time was not bad and my Mammogram technician was very personable shout out to Ashley who was very professional and was extremely good at making me feel comfortable. I did find out today I need to return for further testing which No one wants to hear but better to know for sure. Also, it still has the calming waiting room and the Price is Right was showing on the TV.

MANAGEMENT OF THE CENTER IS NOW RADNET…read more======================================== I just found out that RadNet is now handling management on this particular center. I am going to hold my breath and see how the billing process pans out. My technician this morning was great, as I mentioned I had a bad experience in the past where a male technician was rushed and there wasn't even a dressing room available. Now I always ask for a female and don't wear anything with metal. I sent a message to Yelp this morning because there is an old comment showing from their previous business manager that is not in response to my current review.