I've been under Dr. Marthel's care --I am a two-time breast cancer survivor and now surving colon…read morecancer. I cannot express how grateful I am for her. She is not only incredibly professional and knowledgeable, but also one of the kindest and most compassionate doctors I've ever met. Dr. Marthel always takes the time to answer all of my questions with patience and clarity. Her warmth and humanity make me feel truly cared for, not just as a patient, but as a person. She gives me hope and helps me stay positive about the future. I honestly believe that being under her care gives me strength and motivation to keep fighting.

1 star only due to staff at front desk. Christian needs to…read moreimprove his bedside manner when it comes to patients signing in and asking questions. On the other hand Jovani tends to patients with gratitude, very pleasant person.

It's been over 4 years since I stepped foot in this clinic but I still remember the warmth of their…read morestaff like it was yesterday. We saw Dr. Kirimis, who was always dressed brightly and welcomed us. She would give us any bad news in as positive a way as possible, which was reassuring in an otherwise heartbreaking experience. The front desk staff, Rosy, was also amazing. She always greeted us with a smile and warmth. I will always remember her. Thank you guys so much for all that you did.

My office consultation visit was the perfect experience, from my check in with the front desk, to…read morethe intake nurse and then meeting Dr Applebaum. Their professionalism was A++, Dr Applebaum took his time to explain all My test results, answered all my questions and I never felt rushed or dismissed. I highly recommend their practice, and when I left, I felt that this was a good experience.

City or Hope is renowned for its treatment of patients with cancer but they offer other care as…read morewell. I needed a new Endocrinologist and a referral led me here. I also thought it would be good to have an "in" just in case. Unfortunately, my experience didn't go well. To be honest, I have a fear of going to doctors and avoid it as much as possible. I arrived early for my appointment as instructed. The staff at the front desk were courteous and professional. About 10 minutes before my scheduled time a nurse escorted me to the room and took my vitals. When she was done, she said the doctor would be in shortly. 35 minutes later - no doctor. The room was cold, my fingers were numb, and I had to get back to work so I walked over to the front desk and told them I was leaving. The next day I received a call asking me if I wanted to reschedule. I said no because I was afraid the doctor would be a no show again and I would find another doctor. Later that day I received another call asking me the same thing, and I gave the same answer. This time the scheduler told me there were two other doctors in the network at the same location and she could book me an appointment with one of them. Unfortunately, the soonest appointment isn't until the end of July but she said she would also put me on the wait list. I appreciate that she went the extra mile to help me. Hopefully, I'll have better luck on my next visit. *Private parking lot.

I spent the day here with my friend who's undergoing chemo, and it's hard to put into words what it…read morefeels like to sit in a place where people literally fight for their lives -- and the staff does it with compassion, calm, and professionalism that deserves every ounce of respect. I've never been to a chemo facility before. You expect something sterile or clinical, but City of Hope South Pasadena is different. It's human. It's kind. The people here don't just clock in -- they show up. From the front desk to the nurses to the volunteers offering water and candy, everyone treated my friend with dignity and genuine care. We were there about four hours, and in that time, I saw more quiet heroism than most people see in a lifetime. Nurses moving with precision and grace, comforting patients like family. No chaos, no coldness -- just empathy and skill in perfect balance. They even offered me water and candy while I waited -- a small gesture, but it meant the world. It reminded me that while medicine keeps people alive, kindness makes it bearable. Life is short. Sitting here makes you realize how fragile it all is -- and how strong people can be in the face of something so heavy. To the staff here: you are heroes. To anyone reading this -- hug your loved ones, laugh more, and don't take a single day for granted. City of Hope South Pasadena isn't just a medical facility -- it's a place where hope has a heartbeat. The care is professional, the staff are angels in scrubs, and the compassion is real. If your loved one ever needs treatment, know they'll be in good hands here.

I've never met Dr. Chen in person but have spoken to him on the phone several times. He has been…read moremy loved one's oncologist for the past 14 years. He is pushy and aggressive - exactly what you want in an oncologist. Even when my loved one was hospitalized at a different hospital, one where he did not have rights, he called and provided some much needed encouragement. This is more than what you can expect of a physician - he actually cares.

I hate that my insurance no long is contracted with his office . Great Dr specially his PA Dr…read moreCameron the best . Hoping one day insurance goes back to there office

They attend us 41 minutes late but service is great love this place and would definitely recommendread more

My appointment was on July 2 at 1:00 PM. Unfortunately, I got a flat tire on the highway because my…read moretire pressure suddenly dropped to zero within minutes. As soon as it happened, I called the office before my appointment time to explain the situation and let them know I would definitely be there by 1:30 PM. The front desk staff told me that if I was more than 15 minutes late, my appointment would be canceled--no exceptions. Luckily, I managed to get there at 1:15 PM after dealing with the tire emergency. During the phone call, I explained that I'm pregnant and that my doctor is very concerned about me receiving my medication on schedule. Delaying or rescheduling my infusion could affect the effectiveness of my treatment and potentially trigger a serious flare-up during my pregnancy. Despite explaining the medical urgency and the emergency I was facing, the front desk staff still insisted that because the next day was a holiday, the schedule was completely full. I understand that offices have policies and busy schedules, but this was a genuine emergency--not someone simply showing up late without notice. My infusion appointment lasts about two hours, and I believed there could have been some flexibility or willingness to work with me. Instead, I felt like I was being treated as an inconvenience rather than a patient with a legitimate medical need. I also want to point out that many of the patients receiving treatment here are undergoing chemotherapy or other infusion therapies. These patients often need extra accommodation, understanding, and compassion. It was heartbreaking to experience such a rigid and unsympathetic attitude during a genuine emergency. One of the nurses suggested that I simply switch my future appointments to Mondays. I was honestly shocked by that response. My issue wasn't about which day my appointments were scheduled--it was about how I was treated when I encountered an unavoidable emergency. Rather than showing empathy, the response felt dismissive. I've been coming to this office for infusions every two months, so I'm very familiar with how the clinic operates. During this visit, I spent about two hours in the infusion center, and it was not unusually busy. The patient volume appeared normal. I also observed staff chatting about their vacation plans and working at a relaxed pace. Based on what I experienced, it was difficult to understand why there was absolutely no flexibility for a patient dealing with an unexpected medical and transportation emergency. Healthcare is about more than following policies--it's about caring for people. Policies are important, but they should never replace compassion, especially for patients receiving infusion therapy, cancer treatment, or those who are pregnant and rely on time-sensitive medications. This experience left me feeling frustrated, unsupported, and deeply disappointed. I sincerely hope the management reviews how patients are treated in exceptional circumstances. A little empathy and a willingness to work with patients can make all the difference

I am deeply grateful to Dr. Leah Marsh at Glendale Adventist Hospital for the care I received…read moreduring my robotic hysterectomy. From the very first appointment, she listened to me with patience, explained everything clearly, and made me feel safe and understood during a very emotional and difficult time in my life. My surgery and recovery were smooth, and I truly feel this experience was life-changing. I will always be thankful for her professionalism, compassion, and excellent care. Highly recommended.

HI LEVEL OF DISFUNCTION WITH THIS OFFICE…read more Its extreamly difficult scheduling an appointment. Iv tried 8 times now and the people who answer the phones are out of the country and are not capable of scheduling appointments.

She spends the time to make sure her patients are fully informed and have what they need to make a…read moredecision, no pressure. She has a great reputation, the nurses say she is strict and has good outcomes. I am very happy she was my surgeon. She performed an emergency appenedctomy laparotomy. She clearly has a lot of skill and she was so caring and thorough.

Dr. Sherin Shirazi is one of the best doctors I have ever encountered…read more I have a complicated medical issue that has interfered with my daily life for years. I went from doctor to doctor and and never got answers, most of the time they told me I was 'imagining' things or just 'depressed' and brushed me off because 'I was too young to be having these problems.' I was finally lead to Dr. Shirazi and flew to California to meet with her. Dr. Shirazi listened to my concerns, she ran tests and researched my complaints and got back to me with a clear diagnosis. I ended up needing surgery and of course I choose Dr. Shirazi to do the procedure. The surgery was a success! : ) Dr. Shirazi eased my concerns by answering all of my questions prior to surgery. She demonstrated excellent bedside manner and regularly checked on me after the surgery. Dr. Shirazi is extremely intelligent and has excellent credentials, but what really sets her apart from other doctors is her kind heart. She is both beautiful inside and out, she actively listens, is empathetic, and is easy to talk to. Dr, Shirazi exceeded my expectations. I am so grateful I found Dr. Shirazi. My only regret is not finding her sooner. She changed my life for the better! THANK YOU DR. SHIRAZI FOR HELPING ME REGAIN MY LIFE AND HEALTH BACK!

Highly recommend. Drs Mak and Grace! Top notch and highly eperienced. Staff is wonderful and…read moresupportive. Parking requires payment, no validation . Clean and professional. Very helpful and explains the technology very well. Cyberknife is technology many should consider. Well run office and staff.

Very nice and very friendly. Answered all my questions and contacted me quickly to get me scheduled.read more

Just went here a week ago. Saw Dr. Chung who performed a procedure involving my bladder. When doing…read moremore research on the procedure a lot of other Dr's either put their pts to sleep or gave them pain meds. Dr.Chung did neither and said the procedure wasn't that bad. I've had a horrific "recovery" and have tried to contact him and the office several times. I've messaged through the patient portal, called the nurse triage line, left messages- no one has gotten back to me. I would NEVER trust this facility or its doctors to perform any medical procedures on you or your loved ones. I fear I have permanent damage and I will call every day until they finally give me the time of day. The fact I have to call every day and no one gets back to me is infuriating.

Went to City of Hope for treatment of stage 4 melanoma just over a year ago. I had a bad reaction…read moreto the imunotherapy medication, specifically Yervoy, which landed me in the hospital. I've since been informed how dangerous Yervoy can be. Another highly respected oncologist told us it is known a patient killer. My oncologist Dr. Xing was unavailable the entire time I was admitted due to the holidays, even though initially my wife and I were told she would always be available. Her nurse Deanna was rude and dismissive throughout my time there. Dr Xing never made an appearance, or made any attempt to contact us during my hospitalization. The attending doctors were treating my reaction to imunotherapy drugs with pain medication that sent me to the edge of liver failure. A simple google search of the side effects of these pain meds revealed that they were all toxic to the liver which was where the melanoma was. We had to demand they stop all the pain medication they were administering, against their advice of course. Once we made that decision I began a recovery over a few days & my liver enzyme numbers came back to a more normal level. At that point we decided to go to another institution because Dr Xing was going to start me again on the same protocol that almost killed me. A year later I'm doing much better, thanks to the care at UCLA. The tumor is shrinking under a different protocol. Please think twice before you choose Dr. Xing at city of Hope. I would not have survived had I stayed as a patient of hers & would have been just another statistic. I'm sure the "official" cause of death would have been the cancer, (which is now much better) and not the mismanagement of my symptoms of the imunotherapy treatment. If I could give a ZERO rating I would.