I had a very pleasant experience here after dealing with Pro Health Advanced Imaging in BH. I want to acknowledge the front desk staff who were professional, charismatic and helpful each time I called and also on the day of my appointment. I asked a lot of questions and they kindly answered all of them and explained the difference between a closed MRI & open one. Also the pros and cons to their knowledge. I went for an X-ray and Brian the technician was extremely helpful, patient and knowledgeable about imaging machines. Also after further conversation, he helped me discover that the MRI I did at a previously location was not correctly done, and it was not the full doctors order. This caused me a big headache for another reason to have to go back and deal with that horrible previous facility. Truly I wish I knew about Burbank MRI first. Highly recommend, and I hope everyone has a good experience like Me. Also .... They have a parking lot! read more

Female workers that work the phones are liars and don't honor what they tell you over the phone, and don't correctly communicate their policies. The MRI room is beyond tiny and if you weren't claustrophobic before, you will be after being in that room. All around terrible experience. Do not recommend. read more

Never will go if AYALA AND THE only receptionist who speak armenian is there !! Horrible way of having been treated and feel really sad that this establishment would ever employ these two!! Please don't ruin your day when you see these two ! Ayala is not at all professinal and the other girl is rude if you don't speak her language read more

The reception staff was nice enough but seemed bored and unhappy . The tech was nice, quick and efficient, but it was FREEZING in the room and no blankets were offered. Patients should be advised. read more

All the members of the staff were helpful, very polite and knowledgeable to the questions i had. The tech in the MRI room was very helpful, getting in that machine makes me anxious, he gave me a couple of helpful pointers. Thank you everyone. read more

The location was nice and clean, the front desk was really helpful with booking and was welcoming the day of. There was almost no wait time especially if you fill out forms online. (If you are booking an open MRI specifically because of claustrophobia, you should know that while your body is uncovered on an open table, the machine requires your head have a cage-like mechanism suspended a few inches over your face and then your head is brought directly under the machine. For some people, that experience could be more anxiety-inducing than a normal MRI) The staff was mindful of claustrophobia and you can wave for help if you need out and they check on you halfway through. I had a great experience here; I would recommend Burbank Imaging to anyone who needs an MRI. read more

I went here to get an MRI because they offer a larger machine to those of us who are claustrophobic. The front staff was rude and it was as if I was interrupting them having a personal conversation when I checked in. They barely spoke to me. No 'hello how can I help you'...just a mumbled, 'what's your name?'. After checking in and waiting, I was called. I slowly walked to the door where I was to enter and get the exam. I said I am walking carefully because I took an Ativan to which I was told I was not able to be seen because I had pre-medicated. I was sent home. read more

I called their office to make an appt. They said they would call back 1-3 days later to schedule me. They called back THREE AND A HALF WEEKS later to schedule me. I got the MRI. They said it would take 1-3 days to get the results to my doctor. TWO WEEKS later, my doctor received the results. The technician was very friendly and professional. There is no reason it should take 3.5 weeks to make an appointment. read more

I had been trying to get an MRI for over a year being that I am super claustrophobic it was a challenge they had attempted 3 other times at different location and unsuccessful. I went last night and the front desk & technician were so friendly. My tech checked on me periodically and explained everything with details before I knew it it was over did not feel like I was in the MRI machine for an hour. The music was pleasant and they even allowed my husband to be there for support. A+++ facility would strongly recommend them. read more

I have severe generalized anxiety disorder. And the team here made me feel like I was going to go for a stroll on the beach! ‍ Brian assisted me in the phone. Spoke with my doctor's office and insurance several times. Got me in as soon as he could. I could tell he has so much empathy - it's pretty rare with service these days. The ladies at the office were amazing as well. Izamar is so sweet. And Mayra checked in on me several times while I was in the machine. Hands down best MRI facility. Will be back if I need more imaging and will recommend to other friends. read more

While parking can be challenging due to the many offices using the space, the staff are wonderful and really helpful in making sure the experience as painless as possible. I appreciated the fact that they tell you that the MRI room runs cold ahead of time (the machine needs to be kept at a certain temperature), but you are welcome to bring a blanket or layer up. I brought a blanket for my mom and it made the procedure run smooth. read more

I would give zero stars if I could. Had to drive from Santa Clarita to have them put my MRI on a Cd that should've been done right. The so called office was very rude telling me my doctor doesn't know how to open the cd to view the MRI. When asked to let me see the MRI Oon the computer she said no because of HIPA laws. Asked how it's a HIPA violation swhen the MRI is mine she said trust me it's on the CD & I couldn't look at it. She then said she could take a picture of it & show me that the only thing she could do. Never apologized for the inconvenience or time take to come back down to get another CD. I would never recommend this facility to anyone read more

I had an MRI on my knee then brought the cd to my orthopedic surgeon. My doctor said that in all his years this is by far the worst MRI he's ever seen. The image was blurry and unreadable. I spent $350 cash and feel I got ripped off. read more

I never had an MRI before and I was quite nervous when I arrived. The technician was kind and often checked to see if I was comfortable. The experience was easy thanks to the relaxed atmosphere and professionalism. I hope I do not need another MRI, but if I do I will return to Burbank MRI. read more

Awful front desk staff. Once I mentioned that I was planning on using insurance (for which their facility is in network), she tried to dissuade me from making an appointment (started by stating that the authorization would take a week and then somehow expanded to over two weeks during the conversation) unless i wanted to pay out of pocket. So disappointing when providers of medical services are so unethical and unprofessional! read more

I went to Burbank Open MRI because it had gotten good ratings and I am claustrophobic. The older technician who was there told me to take off all my metal jewelry, which I did. The room was freezing cold with no blankets. I had to get my jacket. Then after about 10 minutes, the technician told me the jacket zipper and my bra strap was interfering with the machine, and he had to begin again after the bra strap and jacket were moved. He began the machine again. He never bothered to check back in to see how I was doing. After about 20 minutes, he came in and told me that the imaging was still not good because I should have taken off my bra. HELLO? ISN'T IT THE TECHNICIANS JOB TO GIVE ME PROPER INSTRUCTIONS? When I suggested he should have given me more clear instructions, he told me it was my fault that the MRI didn't turn out right. WHAT IS WRONG WITH THIS PLACE? OBVIOUSLY, POOR MANAGEMENT AND TERRIBLE SERVICE PERSONNEL. DO NOT GO! read more

Maranda and Brian were so friendly! Fast and super easy. I felt comfortable and if I have to come back I will! read more

Burbank Imaging & Open MRI - Radiologists Near Me - Burbank, California

Great service . Front desk was very helpful and fast .Thank you .I felt very comfortable.

Best and fastest place came as a walk in me and my cousin BOTH no appointments only walked in first time here we got in and out in 20 min! Front desk was very nice as well :) read more

I have been to Burbank imaging center 3 times I had a wonderful experience. The front office staff are very welcoming and friendly. They are professional and sweet. The attendants for the open MRI and X-Ray departments made me feel comfortable and anxious at all. I would recommend this facility very highly. read more

I came here last week for an MRI and I was impressed. I was extremely nervous about the entire process, but the technician did everything to make me as comfortable as possible; he even gave me three blankets! I was concerned about the noise, however, their ear plugs are probably the best I've used. He knew I was nervous, so he was checking in with me throughout the entire process. They gave me my images on a CD right after and I was emailed the report in less than a week (super convenient). Service was prompt, professional, and would absolutely recommend this place. The ladies in the front are very nice as well :) Overall this facility truly cares for their patients and it's a comforting feeling. read more

This is a huge thank you to Paul for assisting me with my MRI last Friday. I was freaking out and worried about being inside the machine and he did an amazing job with calming me down, he checked on me multiple times to make sure I was okay, and the process went great overall. He even offered blankets for my feet when I got cold in the room, thank you Paul for being kind, professional and friendly, and I definitely recommend you do your MRI with Paul. read more

This place is so great for so many reasons! They are so professional, polite, get right back to me on all my concerns. The X-ray tech and the mri tech are thorough and caring. The gals at the front desk are so sweet and kind. The manager Brian is also great. In a nutshell, they are all caring professionals ! I highly recommend them read more

I recently went in to Burbank Imaging & Open MRI for an MRI. The front desk staff was professional and friendly but the highlight was the service that I received from Megan who administered the MRI. Megan was extremely gentle and patient and put me at great ease as I was feeling anxious due to claustrophobia with restraints and limited spaces. I was so grateful that I completed the procedure and it was all due to Megan's patience and gentle guidance. Thank you! read more

The lady at the front desk was so nice, even offering to contact my doctor with Heal to see why the referral had not gone through. She fixed the problem. The man doing the x Ray was very smart and professional. Parking was easy and they saw me right on time. Excellent customer service. Rare to find such nice, customer service oriented people. read more

Incredible staff. Over and above. Miranda and the Manager , as well as Technical staff. Helped get me in right away and got all reports to me for my doctor, within a day. Also, fees are the lowest I found in all of Burbank, Glendale and N. Hollywood. Thank you so much. Kathy barnett read more

I was not looking forward to this at all but I had a really good overall experience. The staff was really professional, friendly, understanding and accommodating. Highly recommend it. read more

This location is excellent for all your imaging needs. The staff is very nice and helpful. The facility is clean. I definitely recommend for all your imaging needs. read more

I had a very bad experience here and though I don't have to pay for it - I'm now seeing that they billed my insurance almost as much as Cedars Sinai has in the past when this facility is like a dirty closet. The technician was so rude to me the whole time and not accommodating at all to the fact that I was in pain. She kept yelling at me to "not move" even when I wasn't moving at all and then just acted really frustrated walking back and forth between the machine and her desk huffing and puffing. I was in the machine for almost 2 hrs for just 2 scans. Anyone who has been in one of those machines knows how terrible that is. They also almost lost the data and didn't bother to call and tell me a) when it happened or b) when it was fixed to let me know that they indeed had my scans while I was waiting there terrified that I'd have to go through this whole ordeal again. Do not go here. read more

Went here for an MRI after my accident. Mayra was honestly THE BEST!!! I've been to many imaging places for myself and with family members but this one tops it. I am a wussss when it comes to MRI's and machines like the MRI but Mayra was very patient and understanding and helped me finish the MRIs I needed as gently as possible. She stayed in the room with me because I am claustrophobic and was acting like I'm 2 years old. Regardless of my baby attitude she still was very patient and sweet. Mayra gets 500000 stars in my book. Thank you! read more

They're so nice here. Not always super fast so just plan accordingly. They take walk ins so whenever one of my doctors sends me for an X-Ray I head straight here. You can leave with a dvd of your results so there is no need to return as long as you give yourself a few extra minutes to wait for it. Some other reviews sound like they caught people on an off day, we all have them but I've been here half a dozen times now and never seen one personally. I'm not sure what more you can ask from a lab clinic. read more

I got injured and had to come to this place for an MRI. I'm all about costumer service and don't write reviews. However, from the moment I walked in till the moment that I step out Brian was highly attentive and friendly. Steward was great on explaining everything in a very friendly way step by step the process that put my mind at ease. I have no doubt that everyone that comes in can do it with peace of mind that they will take care of u. read more

I felt very welcomed from the moment I walked in. I normally feel nervous at these kind of places , but the front staff and tech made me feel at ease!. I would definitely came back to Burbank Imiging and Open MRI. read more

I have had 3 MRIs and 2 sets of X-rays in others imaging centers and the diagnostics of all were inconclusive. I finally got an MRI and X-rays done here and they had the best machines (open mri) since I am claustrophobic and the results were finally accurately read and I can finally find a way to get proper treatment. The staff was super friendly and helpful in making me a last minute appointment and they have specials for cash patients incase ur insurance doesn't cover. Highly recommended! read more

I came in to get an MRI on my knee, and even though I didn't have insurance at the time, they were very understanding and scheduled an appointment the very next day regardless. Miranda (the front desk woman) was super nice, and Stuart (the tech) was warm and welcoming as well. Everyone that worked here was very professional and on-time. The open MRI machine itself was awesome! If you have any sort of claustrophobia, this machine is perfect for you. Great experience overall! read more

The best EVER!. Between Valencia's front office woman and this one, Maranda, great service. Maranda has a very welcoming phone demeanor and brings a bright attitude to the office with expert office know how. Brian and the MRI tech are very helpful and professional. I would recommend this place just because it's $1000 less than others, but the expediency and competence is above average. The cheery atmosphere goes well to relax patients. read more

My first time here at this Burbank Imaging & Open MRI center and I must say i was a bit nervous before walking in. Once there I was greeted and helped by Myra , at the front desk. She was nice and helpful . I am pleased with the service at this place. From the front desk to the actual test itself , it all went smooth, my questions were answered and the whole process was very quick. I would recommend this place to anyone who needs an MRI done. Mainly OPEN MRI! read more

Most fun I've ever had at an MRI! This place has it all...Quick, easy, clean and nice people! Thank you Miranda, John and Kevin for such a great experience! read more

They set appointments for 6:30am on the weekend and Maranda was already waiting for me with a smile and all their support. I was in so much pain but they helped me all the way. I recommend them. read more

Brian and Miranda were extremely friendly and helped me getting my X-rays quickly. Great and fast service.