I am totally recommending this place for people whom are claustrophobic. The staff are amazing. The front desk Celine is very nice, friendly, yet professional. Their lead tech Micheal was so professional and very caring. He made sure that I was as comfortable as possible. I was super anxious even with the open MRI but this place helped me to do study with almost no discomfort. Truly recommend read more

Worst customer service Being 6 minutes late from the time of your appointment will be the reason for being rescheduled read more

The staff is knowledgeable, service is great, the technician is excellent!!! They are very warm and friendly and care about their patients. 2 weeks calling Renaissances Diagnostic Imaging failed to get help, 1 day called to Glendale Diagnostic Imaging I received an appointment immediately. And even though their location is a lot farther then the stupid Renaissance location, I'd come here for their cate and excellent service. read more

Diagnostic Imaging Sherman Oaks is excellent! The staff were professional and made me feel completely comfortable. The process for my X-ray and MRI went smoothly and easily. I truly appreciate their professionalism and efficiency--highly recommend! read more

Horrible place, with very rude staff. On my appointment day early in the morning office was closed. They don't answer calls, for clarification or rescheduling. read more

One star for the open MRI. Staff is rude. Had my MRI almost a month ago and my doctor didn't receive results. I kept trying to call and was placed on hold forever. Finally got ahold of someone today and they told me they couldn't email results to my doctor only fax. She transferred me to medical records and no one answered. Called back and weirdly enough someone else was able to email them to my doctor while I waited on the phone. Do not recommend. read more

I am very thankful for this office and the care that they show for all their clients. I had an appointment today and I had arrived an hour before my appointment. Instead of telling me to come at my appointment time, Nune told me that at their earliest canceled appointment they would call me. She was able to set up the appointment soon and I didn't have to wait much. I am very impressed with the positive atmosphere and customer care. read more

Awful. I had an allergic reaction there and nobody knew what to do and luckily the person who given me a ride had an EpiPen on her and saved me. She told them to administer oxygen and they didn't have a tank which is crazy because legally they're required of a tank and then when they went to take my blood pressure they didn't have digital machines and the bottom part popped off of one - it was ridiculous. What was even worse than the couple office staff that didn't know what to do in an emergency was the fact that the Dr. Maurice Hale ran away and hid the back. Adding insult to injury, he said I had enlarged liver and when I went somewhere else to get imaging because we doubted his expertise and abilities turned out that my liver was just fine. My wallet however was not fine since I had to pay for two MRIs instead of one. read more

Zero stars if I could I was waiting here for a entire hour In the reception area It took them 30 min to finally give me paper work to fill out and that's only because I told them I've been waiting Don't think they have a system Don't think they even care , I get it if they were busy but they weren't . The x-ray was fine they knew what they were doing but the front seems confuse More into having a conversation with each other than helping customers I got to know all about their personal life . So unorganized; and not professional Honestly only reason I had to come was by referral Not my choice read more

I'm waiting 1 hours and 30 minutes. it's impossible to wait so long for the procedure... plus parking is paid and it came out to be a lot of $$$$ read more

Diagnostic Imaging Network - Diagnostic Imaging Near Me - Sherman Oaks, California

I did a lumbar MRI there. Taking the MRI was a good experience. The staff was pleasant. Best of all it was an upright MRI so I did not feel claustrophobic. The bad news is that my orthopedic surgeon told me that the MRI report was totally wrong. Luckily he looked at the disk and was able to diagnose correctly the problem. He told me that the radiologist who made that report should be fired I was shocked. So please be aware and if you have an MRI done there make sure your doctor looks at the disk and not read the report read more

This place is really an inconvenience. I was sent here twice on 2 separate occasions both times I was unable to do my test. The first time last year the machine was broken and they were waiting for a part. This time the tech had an emergency. It's hard enough to get time off work to do these things. And now I just wasted my time. Now you got an office full of people not doing anything bc the tech isn't there to do xrays. read more

Had a 10:30am morning appointment the Saturday before Easter. Left my home 9am to arrive on time. Arrived at 10:05am, I could hear people talking in the back but no one at front desk. Then another customer walks in around 10:20am for a 10:15am-clearly late for their appointment. Of course they immediately help that late customer. I have to mention I have been siting there, waiting. Doesn't matter. They call me until 11:15am, and I don't leave at 12 noon... (TWO hours after I arrived). I didn't get home till almost 3pm due to traffic. Clearly this place has no concern for customers time. Shouldn't reward late customers.. Make them wait!! There goes my entire Saturday!!!. read more

Diagnostic Imaging Network - I was called approximately at 11:15am for my 10:30am appointment. Why make appointments if not considerate for people's time? - Diagnostic Imaging Near Me - Sherman Oaks, California

Thank you to the front receptionist for helping my parents fill out their paperwork since they don't speak English. Very friendly staff the tech was also very patient and friendly with them I would highly recommend this please . read more

Worst place I've ever been for an MRI. The technician kept discussing her new lashes in front of the patients with the front desk girl. I was telling them how many studies do I have. The technician simply doesn't read the referral. If you want to make an appointment with them you can probably be on a hold for an hour or more. 0 understanding. 100% no go. read more

I was sent to this imaging center by my chiropractor for a MRI scan of my lower back and neck. I have always struggled with claustrophobia and have a hard time doing mri scans because of this. Their upright open machine was perfect! The tech who did my exam was Desirae. She was patient with me and explained everything along the way. I even was given a CD with my images before leaving. Definitely recommend this place two thumbs up read more

I was sent here by my chiropractor for an MRI after a cad accident. The front desk staff were very helpful and efficient, while remaining courteous and empathetic. They explained the paperwork I needed to fill out and when I would be seen for my MRI. I hardly had to wait at all and the tech was super nice and had such a wonderful smile. He really put my mind at ease as I was a little worried about getting a scan, but he explained there is absolutely no radiation at all from an MRI- and - (get this) the particular machine at the location I went to was OPEN ON MULTIPLE SIDES!!! That mean no claustrophobia! I can't recommend this highly enough to anyone with anxiety about getting an MRI. This is the only place I'll ever go again. read more

This review is long overdue! I went to Diagnostic Imaging to get a knee MRI a month ago and they couldn't have been nicer and more efficient! From calling to make an appointment to the MRI everyone was so helpful, professional and responsive. Celine went above and beyond to accommodate me with my appointment since I needed a weekend appointment due to my full time job and hectic schedule! She was very friendly and welcoming and made me feel at ease! My appointment was at 3:30pm and I did not wait an extra minute! Thanks for valuing your patients time! Also special thanks to the tech, Michael for being so professional and thorough. He explained the process and made sure I was comfortable the entire time! The experience was very smooth and efficient! Highly recommend this place!! read more

Thank you Michael for being so patient with my husband during his MRI. He was so nervous and has tried an open MRI before. You were so respectful, kind, and we thank you! read more

They never answer their phone calls or get back to voicemails. Ridiculous. I'm trying to get an appointment in, and have left 5 voicemails since last week. What's up with this? read more

I would give 0 if I had an option to do so. Very unprofessional place. Waited for my appointment for a month and finally went there to be told supposedly my appointment was rescheduled without my notice and no one bothered to call. And all you get from the staff is sorry. Avoid this place go to somewhere else. read more

I came here for neck imaging and they have a great staff and the best seated Open MRI machine since I have issues in small areas. They are a great group to work with for sure and i highly recommend them to anyone that needs to get scanning. read more

Diagnostic Imaging Network - Lobby waiting room - Diagnostic Imaging Near Me - Sherman Oaks, California

I had to come here for an upright MRI because my back was killing me after a terrible car accident. It was unlike any other mri I've had because it was totally open and multi-positional. There was no risk of claustrophobia and very comfortable. The technician was extremely understanding and kind and I felt at great ease. read more

This is a horrible place to do MRIs. First of all you keep calling and no one answers the phones for hours. There is only two people working in the front. There is this one particular worker when I came to my appointment. I went in to the front desk I said I have an appointment and the time. She was on her phone and told me to have a seat and she will help me. I waited which seemed forever. Then she decided to finally help me by giving some paperwork to sign not explaining what I'm signing. The technicion person comes out talking in Spanish to the other worker. I was not able to read any paperwork because the technicion said I have to go in or else I'm going to be late. I go with the technicion. The place looked old and not really clean. They didn't have a normal place to change. It was a small room with a curtin in the front to close while changing. The locker was a filing drawer. She asked questions in a rushing way talking fast. Followed her to the room she keepes repeating not to move. The body part I was going to do on the website it showed I was going to stand up. I had to lay down on my back which I was never told when confirming my appointment. The earplugs they give is useless you can still hear the noise in the background very loud. The pictures on the website is very old it needs to be updated. By the way parking is horrible. You either have to park outside or in the parking structure. The parking person Is very rude. They dont accept credit card so you have to give cash. When you enter and ask he tells you a different price. When you enter the office they say a different price. It's very hard to find the entrance of the building. Even though the address says van nuys but the entrance is on Houston. The person that was telling me this over the phone was very rude. Overall this place is horrible I wouldn't recommend going there. It doesn't even deserve a 1 star. I dont recommend anyone going here. I know it has a different location in Glendale but the open MRI is only in the sherman oaks. I called the glendale and they had closed MRI. If you are not claustrophobic I would say try to do the glendale one. But DO NOT GO TO THIS LOCATION HORRILE!!!!!!!!!!!! read more

Thank you Ms Mel-Technician & Ms Celine-Front Desk for making it possible for me,giving assurance and making me feel very comfortable during my MRI appointment last week.I was never successful in completing the procedure because of my anxiety and claustrophobia problem.The upright machine you used on me was very comfortable.I never experienced panick attack,not even a second.I was litteraly teary eyed,thanking both of them for making it possible.Thank you very much.Amazing service!Will definitely spread the word. read more

My experience here was really great. When I scheduled to make my appointment the receptionist was extremely helpful with scheduling and my insurance, and very polite. I was surprised by the fact that I could schedule an appointment for an MRI at 8:00pm, which was fantastic, and very helpful. When I had MRI performed, the tech was outstanding. I found his upbeat demeanor very helpful during the stressful process, and I even told him so. I had to drive over an hour to get here because there aren't any upright MRIs where I live, but if I ever need another MRI I will return here. read more

GOOOOOD LUCK with these people. More concerned with eating than helping. They didn't text me to come earlier than my appointment time they set up originally, they admitted they had an incomplete number on file meaning I never got a text, and still told me they couldn't do my mri because "I was late" read more

Great experience as a first timer. I barely waited to be helped when I checked in. The staff were all very friendly and helpful. I went in and got my MRI done in a great environment. Excellent experience from receptionist also. Super Professional Safe welcoming and simple. The staff here are all very friendly and professional. If you are hesitating - DONT the team will take good care of you. read more

Second time here with an appointment trying to get an MRI done! both times they were overbooked and made up an story to not take me in. I don't understand how in the hell the unprofessional girl at the front desk confirms my name, last name & DOB, makes me wait there 30 minutes then tells me that she can't find my appointment on the computer. Missed two days of work and two Saturday mornings ruined. Also had a very similar experience 2 years ago, this place is a joke... customer service is negative 5. In all reality they deserve a 0 star, 1 is even too much for them! read more

Diagnostic Imaging Network - Second time here with an appointment trying to get an MRI done! both times they were overbooked and didn't take me in! - Diagnostic Imaging Near Me - Sherman Oaks, California

The worst, worst customer serves ever! Women on front desk was so rude and mean, it was seems like she doesn't like me personal. While the MRI proses she gave me so much attitude and talked to me ride again. When pictures came up not good she was like, I told you do not move, BUT I wasn't moving at all! She didn't fix well the thing on my neck and so it fall in the proses . I'm in shock, how that possible to get worst service for your money!!! If you can't work with people, change your job! Defiantly will recommend you to use another place, here is awful :(( P.s to the manager or owner of that place, change women on front desk and maybe your business will get more then 3 on Yelp ! read more

I have been calling this office and have questions about xray if i need an appointment to be seen. I have been waiting so long to get a hold of anybody. Nobody answers or call you back. The gal Anne told me that xray hours are this and that days. It must have slipped my mind about wednesdays are after 2pm. Not the point though. But the worst is the gal Celin. I was at the office already and heard her screaming on the phone talking to patients. Very rude and very unprofessional. She hang up the phone on patient and saying fck this patient and an idiot. They dont know anything. I waited a little bit to ask her questions and shes very rude. Im irritated since her being rude to people is annoying already. And when she said xray is after 2pm with her irritated voice and yelling at me. She started yelling at me and told me that she doesnt like my service and dont ever come back. She even said its not her loss they have a lot more patients. And that nobody will fire her shes irreplaceable. Correct me if im wrong but you work with patients. You need to be professional and have patience. If you dont like your job find something else. I will report this office specially her to medical board of imaging on how she treats patients. If your job cannot fire you they must be hopeless on finding a new one read more

Quick and easy. First time getting a MRI and I was told the open MRI was better. It was an interesting experience. They even had a tv I could watch during the process and I didn't have an problems. The tech was great and answered all my questions and was very nice. read more

Diagnostic Imaging Network - Diagnostic Imaging Near Me - Sherman Oaks, California

Long story made short: DO NOT GET INVOLVED WITH THIS PLACE. THE FRONT OFFICE STAFF, AND BY THIS I MEAN SOMEONE NAMED IRENE WHO SEEMS TO COMMANDEER THE PHONES, FEELS COMPELLED TO COVER HER ERRORS BY TRYING TO TELL YOU ANYTHING THAT POPS INTO HER HEAD, PRATTLING IN A MOST OBNOXIOUS WAY, NEVER BOTHERING TO ACTUALLY LISTEN TO WHAT YOU ARE TRYING TO ASK, HOPING YOU'LL JUST GIVE UP, SAY OKAY, AND BELIEVE ANYTHING SHE SAYS, IF ONLY TO GET HER TO STOP PRATTLING AT YOU ABOUT TANGENTIAL IRRELEVANT STUPIDITY. IF YOU TRY TO DISAGREE WITH HER AND BRING HER BACK TO THE TOPIC, SHE GOES ON ANOTHER BABBLING SPREE, THEN HANGS UP ON YOU!! --VERY EFFECTIVE MANNER TO CONDUCT THE EARLY DETECTION OF YOUR CANCER! THE RADIOLOGIST MAY BE GOOD, BUT HIS OFFICE STAFF WILL RUIN HIM. Long version: My background is in medical imaging. I'm a medical illustrator and create teaching materialS, both illustrated and animated, for surgeons to teach other surgeons new procedures and for patient education as well. I originally came to this place so I could get my regular mammograms done closer to where I live in the Sherman Oaks hills. First this place kept canceling my appointments because their machine was down. They said they'd call me back in a month to reschedule. They didn't. I phoned them back 6 weeks later, and sure enough their machine was up and running again. Surprise. At that visit I had requested they cc Dr Rosenberg (my unmentioned spouse) as well as the ordering physician with the radiology report. Neither doctor received any follow up. I prompted them again and finally got them to fax it directly to me, then called my ordering physician who's office had received nothing, so I faxed my copy to them. The report showed some serious irregularities and suggested I follow up with a breast ultrasound which I did immediately. The ultrasound tech there was very good. That report also showed irregularities. So I followed up with the radiologist's suggested breast MRI which had to be performed at another place. This other place asked if I had a copy disk of the films for them to compare. So I again called Diagnostic Imaging Network and spoke to Irene who insisted that I did not need a copy disk because no one can compare an X-ray to an MRI. Apparently she believes she knows more than the radiologists, including any of my close personal friends who are specifically thoracic radiologists. Then the MRI place had to call me to ask if it's okay for them to request a copy disk. The MRI results were concerning enough that they were willing to send a courier over to get them immediately. Now my biopsy shows 3 malignant lesions. Most likely I'll have to undergo chemotherapy. ALL THIS WAS DELAYED BY SEVERAL WEEKS OR MONTHS BECAUSE OF SLOPPY FRONT OFFICE PRACTICE. THANKS, IRENE. YOU'RE A REAL WINNER. HOPE WHEN YOU GET BREAST CANCER YOU HAVE THE OPPORTUNITY TO SEE HOW IT FEELS WHEN PRATTLING IDIOTS DELAY YOUR TREATMENT. GOOD LUCK. I doubt the radiologist there know (or maybe doesn't care) how incompetent his front office staff is. HE WILL SOON. MY ATTORNEY WILL INFORM HIM. read more

After I contacted with the manager regarding an issue that I had at my visit, he tried his best to resolve the matter. Even helped me to extend my authorization that was already expired! My advice, if for any reason you r not happy with the service, just report the issue to their manager! read more

Worst MRI place EVER. I don't know what they gave me but I turned out to be allergic and passed out and the doctor literally hid in the backroom because he was scared. They didn't have an oxygen tank onsite and later they said two conflicting things: 1) they don't need to have an oxygen tank onsite because they're not urgent care (which is not true, they're required to have an oxygen tank onsite) and 2) they said their oxygen tank was out that day because it was being refilled and that's likely untrue too because that's not how oxygen tanks get refilled (a new tank is brought to the office). They didn't even have a digital blood pressure meter. They used an old school 1960s blood pressure and part of it flew off and across the room while they were trying to get my blood pressure. I would definitely avoid these people. I would trust a group of clowns with my healthcare more than these people! read more

Made appointment for 9:00 Ultrasound a few weeks ago, Have to fast for 8 hours and leave work to go to appointment. By almost 9:20 the tech who does the procedure hadn't shown up or even called, so I left and made an appointment somewhere else and will have to fast again. Very disappointing! read more

I wouldn't even want to give one star to this Diagnostic Imaging Network for MRI. The tech was very unprofessional, rude and it felt like she hated to be there and do what she was doing. I rather not continue saying much. I would just say, I took a family member who is claustrophobic to have an open MRI of the brain. Within two hours of the scan she just spoke ones in a very disrespectful and rude way saying "if you move again I will stop the scanning..." I, sitting in the same room with the patient, watching him soundly asleep under the effect of Alprazolam and head tightly secured, I don't see him moving and he didn't even have an idea he could move. The funny thing is she never once said please stop moving your head, even if the patient was moving subconsciously in his sleep. Then she continued scanning for another hour without saying a word. Here we are sitting there for two hours thinking the machine is working, she's not saying anything, therefor everything is going perfect. After two hours of having the scan, she comes in agitated and aggressive saying she's stoping the scan and we would have to reschedule for another time because the patient moved during the 2nd half of the scan. Basically we were being scanned for two hours without any pictures to be read by the Dr. Here we have a patient going through all these hassle, trying to controle his emotions, hiding his fear knowing MRI is the only diagnostic tool available for his condition, taking a medication offered by the center that has a long list of side effects, only just to get it done... then opens his eyes to find out the tech was more concentrated on talking on her cell phone than paying attention to the patient or her work! I did have other family members do just simple x-rays there, and had no problems. But for MRI, especially with the same tech, I would never recommend this place to any of my patients or anyone at all. read more

I took my mom to get an MRI and she is extremely claustrophobic and the tech Mel was really nice, she really helped her get through the exam she talked to her throughout the exam making sure she is okay. She answered all my question prior to the exam I highly recommend for those who are claustrophobic have there MRI done here at DIAGNOSTIC IMAGING NETWORK mel was a sweetheart read more

I had a very pleasant experience at this office. Front desk ladies were nice. However, this review is especially for the MRI tech Mel. She was super nice and attentive and made this difficult process very easy and pleasant for me. I would give her 10 stars if I could. I am super claustrophobic and I was very nervous about this appointment, since I had not one but three body parts done. I have done an Open MRI since the regular MRI was not an option for me, but even the Open MRI I could not do. Their MRI, which you are in a sitting down position, is very convenient. Even though I couldn't do all three since it was too long, I did two and will be going back for the last one, but I made sure Mel was going to be there since she usually works at the Glendale office, but on weekends she comes to this location. Once again thank you Mel for everything. read more

Was accidentally referred here by UCLA Medical Group. I think they thought I wanted to go someplace closer to my home than to their Westwood facility for imaging. Or possibly because I suffer from claustrophobia after an extended period in a small place. This place has the "open MRI" machine for people with this issue. But I would prefer to deal with my claustrophobia than go through an experience like this. And btw - I was not even put into the open MRI machine - I was put into the regular one. So there was no point in coming to this facility at all. I did not realize that this place is NOT UCLA or would not have gone here, in the first place. Being unfamiliar with the parking situation in the area, I decided to take an Uber there. Glad I did this, parking was on the street and there wasn't much of it on this particular morning. The place is located behind what looks like a used car lot. Once inside, I could see the place was a bit run down, but I was early and there were no other customers there, so I thought I would be in and out. However, the person handling my MRI arrived late - almost 15 minutes after my appointment. Not the end of the world. But other folks who came in after me were assisted first. Which made no sense to me and was a bit frustrating, since I was the only one there for the first 15 minutes. Once my turn came up, I was taken in, put in the machine and told not to move. She repeated that it was very important not to move AT ALL. And that was the last I heard of the tech until it was over. And this process took, what seemed like forever. At one point the arm rest that my arms were on, started to collapse. I called for assistance, the tech did not hear me because she had headphones on and appeared to be reading a book or looking at something that was on the desk below the window level. I could see her clearly through the window in between the MRI room and the control room that she was in. So there I was trying to keep the arm rest from falling, while not moving. Unsure of whether I was ruining my MRI or not. At one point my arms because unbearably tired and I needed to move them just a bit, but was too afraid to move for fear of having to go through this all again. Same with one of my knees. The angle that I was standing in, started to put too much pressure on one knee and it was falling asleep on me. I started to shake a bit. Looking at the window, I could the tech was reading away with headphones on, paying no attention to me what-so-ever. Whenever the machine would stop, I would try to catch her attention with eye contact, but she never once looked up from her book, except to type some things out and push buttons on the computer - did not look my way at all. I thought for certain she would eventually look my way, but she never did. Not once. By the end of this thing, I was starting to choke on some dust that I had inhaled. I was coughing and I thought for sure, she would look up, but she never did. I desperately needed some water, but was too afraid to move or yell. Especially being that I had been in there for what seemed like EVER and I figured it had to be almost over by then. At no time did she check to see if I was ok or in need of any assistance or adjustment. She did not give me a moment in between pictures to change position or reset myself. Very uncomfortable and unpleasant experience! After it was over, she just walked away, did not tell me to follow her...after I saw her walking off, I eventually followed - still coughing and choking. Never did she ask if I was ok or if I needed water - nothing. At the front desk, she told me to wait a minute while she got my disc together (What disc? She did not tell me why I needed this disc, what was on it, what to do with it, how to view the items on it, was it for me to keep, to pass on? - nothing). I could not get out of there fast enough. I grabbed my disc and left as fast as I could. Later, I went in to my primary doctor to discuss the MRI and any findings. My doctor was confused and asked why I never went in for the MRI. I explained that I did. He looked everywhere for the results, but could not find them. I had to call and have them send the results to my doctors. The phone rang and rang without ever being answered. Eventually, I gave up and decided to go through the "records" extension. I hung up and called again. This time, I got through and the person on the other end was nice and seemed competent, but they did not have the information for my doctors. Note - be sure you have this info or have the internet handy if you have to make this call. I will never return to this place. These people are amateurs. It was the WORST. read more