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Renaissance Imaging Center - Van Nuys

4.2 (44 reviews)
Closed 7:00 am - 10:00 pm

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10 months ago

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2 years ago

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6 years ago

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3 years ago

Very clean facility with ample parking. Making an appointment was easy and all staff was helpful and communicative.

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4 years ago

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4 years ago

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3 years ago

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3 years ago

I have gone to this place twice, an x-ray and MRI both times were pleasant experiences. Staff is nice and helpful.

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7 years ago

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3 years ago

The building is so old and outdated.. it needs a refresh the people are nice but the equipment is also old.

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5 years ago

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Ask the Community - Renaissance Imaging Center - Van Nuys

Review Highlights - Renaissance Imaging Center - Van Nuys

Laura Lee and Anitra were so helpful in helping me while getting ready for my MRI and also during the process.

Mentioned in 18 reviews

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University Imaging Center - Back of building-- main entrance

University Imaging Center

3.1(34 reviews)
1.6 miVan Nuys

If you think about it, MRIs, x-rays, and ultrasounds are "freaky" things. To be able to see INSIDE…read moreyour body? Whoa nelly! Admittedly, it is also a blessing and certainly helps discover the mysterious factors effecting our bodies. I am currently having some issues which seem to be baffling doctors and required ultrasounds of my mid-section organs (liver, gall bladder, pancreas, bladder, etc). I was referred to University Imaging by the Urgent Care in Studio City. University Imaging is located on a busy intersection with a surprise alleyway entrance which pops out of nowhere. Not to mention, it is marked as one-way (in) but is also the way out (plus,it is only one-lane) so it is an accident waiting to happen (is this irony?). Be careful! The entrance to the business is in the back of the building so don't try to go in through the front. Once inside, University Imaging is quite welcoming in terms of appearance. Instead of having a clinical hospital-like feel, University Imaging has warm colors, a TV, and fresh snacks/refreshments. This continues into the examining rooms which look more like a massage spa having low lights, wooden floors, flowers... one would almost expect the sound of waterfalls or birds! It's very zen. The only negative is that the back area is squished: you can see into other rooms if the doors are open and you have to walk by the radiologists on computers to get to some of the examining rooms (this was the case with me). I had to get an ultrasound so I can't vouch for the MRI or X-ray services. However, my experience with Dr. Farrokh Zandpour was excellent. He constantly made sure that I was comfortable and made genuine conversation (although sticking to protocol of not telling me if he saw something wrong). He even asked if I wanted to check my phone when an alert beeped in my purse! The great thing about him was that he went above and beyond the call of duty by checking other organs/areas versus just what the doctor ordered. He stated that some doctors make their minds up ahead of time so he wanted to make sure all areas were covered. Impressive! He was very thorough and I felt I was getting my money's worth (services for about an hour of ultrasounds cost $125 with no insurance. Must be paid in full on the spot. Credit cards are accepted). My major complaint was with the customer service of the reception staff. Red flags went off when I first called to make my appointment. The girl I spoke to was quick to rush me off the phone and gave me no details of what to expect or prepare. When I arrived, the receptionist attending to me (there are always two on duty) was chomping gum in my face like a cow (how professional!) and was quite rude with an attitude. She also tried to have me pre-pay which I had concerns with and I said I would pay afterwards which obviously upped her attitude. A week or so after my testing, I needed copies of my ultrasounds for further doctors and I called University Imaging to ask how I could obtain these. The receptionist said their machine was down that day but they would be fixed the next day and that I could come in during business hours to get a burned CD of my ultrasound images (for free). I went in about 4 days later to learn that the machine was still down and so they couldn't burn the CD. Of course no one told me so I drove there for no reason! Wow! Thanks, University Imaging! Luckily, I was able to ask the same gum-addicted receptionist to mail me the CD when the machine was working in order to avoid driving back needlessly. The CD arrived a couple says later so at least that was speedy. Speaking of speedy, University Imaging was quick to send my ultrasound results to the Urgent Care doctor who had my results within an hour after my session. Overall, University Imaging is great in terms of the actual radiologists and ultrasound service but the receptionist and customer service end of things are terrible and makes patients feel unwelcome and like they are merely being a hassle to University Imaging. This is unacceptable and is strong enough that the thought of going back isn't necessarily a pleasant one. I suppose however, that the important thing is the medical service which seems to be on-par. Just try to ignore the poor receptionists and client care. As a note: my ultrasounds were clear and now I have to see some specialists...

My fiance had to go here for some MRI's and couldn't disagree more with their low yelp score…read more Hence, I had to take the time to write them a review. The office is very clean, staff is friendly, they have a lovely assortment of drinks and snacks in the waiting area, and ample parking. My fiance has a very busy schedule and this office was kind enough to schedule 3 MRI's for him in one session (other places make you come back). His MRI tech was Bobby, who was a very friendly and personable guy that made my fiance comfortable right away. Not sure what type of VIP service people expect when going to busy medical offices, but I definitely give this place 5 stars for their service and cleanliness.

Photos
University Imaging Center - Nice lobby / waiting area with drinks and snacks :-)

Nice lobby / waiting area with drinks and snacks :-)

University Imaging Center - Clean front desk with orchids.

Clean front desk with orchids.

University Imaging Center - Free coffee and lollipops for clients.

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Free coffee and lollipops for clients.

Prashant Chawla, MD

Prashant Chawla, MD

5.0(12 reviews)
0.1 miVan Nuys

I've been working in the medical field (specifically...radiology) for over 25 years. Dr. Chawla is…read moreone of a kind. Meeting him and working with him has been an honor. He's one of the best radiologists I've ever worked with. He's professional, compassionate and caring. He has high standards. Which is what makes him someone you want as your doctor. He doesn't rush. He takes the time to talk and answer your questions. He's very intelligent and knowledgable. When my friends and family ask about breast care... I always recommend Dr. Chawla

I met Dr. Chawla when I went in to the Tarzana Women's Center to get a biopsy after an abnormal…read moremammogram. Dr. Chawla sat down with me before the procedure, showed me the films, explained what he was going to do step by step and made sure any of my questions were answered. Throughout the procedure (where you have to lie still for quite a bit of time and they are sticking a needle into your breast, for Chrissakes), he made sure to check in with me repeatedly to let me know what he was doing, what he'd be doing next, how it would feel and to check that I was comfortable. Afterward, I told him I had a lot more questions but that I would wait until he called with my diagnosis to ask them. He said he would be happy to answer my questions now. I met him in his office after the procedure and we sat and talked for about a half an hour. He never made me feel like he needed to be somewhere else. He also didn't try to sugar coat anything for me. He was compassionate and yet also clear that what he saw on my films was worrisome to him. He showed me the different views, magnified them, showed me the views of the samples he took and explained everything to me for as long as it took and until I ran out of questions for him. I mean, they weren't just radiology questions. They started to get into questions about pathology, about the causes of breast cancer, why me, and so forth. He never made me feel like my questions were dumb or that I was wasting his time. He acted the way someone in his position - at the front line, someone who tells women for the very first time that they have breast cancer - should act: with compassion, clarity and respect. I have no family history of breast cancer and had never in a million years thought I would be having this conversation with a doctor, but thank goodness it was Dr. Chawla because he made it as easy as possible to hear what I was hearing, that I very likely had breast cancer. He assured me he'd call me the next day with my diagnosis. He did and, sure enough, the sample came back positive. He talked to me about my options and recommended I meet with a breast surgeon and get an MRI. While my OBGYN did not really help at all even though I was just diagnosed with BREAST CANCER, Dr. Chawla insisted I could call or email him any time with questions. I usually don't take doctors up on these things, but I am usually not diagnosed with breast cancer so I did. I emailed him about how to collect my path and imaging records so that I could meet with surgeons. I emailed him to ask about the politics of why nobody would order me an MRI. I emailed him to get recommendations for breast surgeons. I emailed to ask about my pathology report and could he please interpret it for me. Each time I wrote him, he answered quickly and took the time to answer thoughtfully. He gave me invaluable (doctor, not internet) information. He's even agreed to write a note for my mom so she can cancel her vacation to help me recover after my cancer surgery. He seems genuinely interested in my updating him on my condition, my status and my choice of a surgical team. I have never in my life met a doctor who is so accessible, informative and compassionate when, frankly, once he's done reading my mammogram, taking the biopsy and giving me my diagnosis, his job is done. The way he's treated me and continues to, long after I've left his care, has shown that he does not consider his work done just because a patient has left his office and, in my mind, this is how every doctor should think. Most importantly, in all of my ramblings about his patient-centered approach to medical care, I've neglected to mention that Dr. Chawla is a really competent radiologist - fellowship trained - and he saves lives for a living, mine included.

Renaissance Imaging Center - Van Nuys - diagnosticimaging - Updated May 2026

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