Parking was plentiful. Upon arrival the facility appeared small from the outside. Checked in at the front desk and wait in the small waiting area for my name to be called. Once inside, the facility is very spacious and the MRI was an open MRI. Staff explained everything clearly and then set me up for the MRI and everything went smoothly. My MRI took an hour total, and there was nothing to listen to. I was offered ear plugs but since it's an open MRI it really wasn't noisy at all. However I was a bit bored and I think it would have been nice to have any type of music playing in the room. I found myself searching the entire time for shapes in the ceiling holes. Once finished, staff said they could not give me a CD immediately because it wasn't working but they got my info to mail it to me, and I received the CD in the mail only a few days later. I recommend this facility because it is very clean, open, and well kept. read more

Went for a MRI 8/22/25, asked if I could get a copy emailed to me she immediately said yes they would be ready 8/29/25, called this day & was told we can't give them to you until you see the doctor, indicated this was never told to me, asked for the manager and in her voice you could tell she felt powerful she said I am the office manager her name was Tola, I requested her supervisor she said she didn't have one so I said oh you own the place huh? You don't answer to anyone she said her administrator was Heather requested to speak to her she's not in the office will return Tuesday,Monday being Labor Day. To date still no call I called Thursday left another message for heather spoke to another person who promised to send it to me that day still nothing had my appointment today & the doctor office still doesn't have it as well, how's that for customer service, I see why their ratings are so low, zero score from me read more

This place is amazing eve was awesome super friendly made me comfortable and it was the best mri I have ever had and I've had a few not too loud was a good experience would recommend to anyone especially if you are claustrophobic read more

WORST MRI PLACE EVER! Don't bother giving this inconsiderate, unprofessional place any business as they don't value you or your time. I called off work, drove 45 minutes because they had an open MRI, took me almost 2 weeks to get this appointment... get there only to be told "oops sorry, we meant to call you and tell you our machine is "down" You didn't have the common courtesy to make a minute phone call, BECAUSE YOU DONT CARE ABOUT YOUR PATIENTS! SHAME ON YOU!!! read more

I have an 8am appointment, confirmed with office and got a text confirming my time. It was scheduled for a Saturday and I was here 15mins early to make sure everything went smoothly. Well to my surprise the office is closed. Door says 9-6 M-F, like WTF?! Very disappointed I had to drive a long period. I have it one star as to it wouldn't let me not post. read more

West Valley MRI - Diagnostic Imaging Near Me - Los Angeles, California

I had an appointment at 12:15. Arrived promptly as requested, even 10minutes early as directed for paperwork etc. After waiting for 30minutes I asked how much longer, and without hesitation she said oh there's 2 people ahead of you so you'll be waiting probably another 45minutes. No respect for other people's time. I am only now seeing this on yelp as a recurring issue. Avoid this place if you have any respect for your own time. Because they won't respect your time. read more

Unacceptable, my mother cannot sit for long period of time as she had a recent surgery. She arrive at 8:30AM because they gave her an appointment at 9:00 AM. However when she arrived the front desk lady very rudely and very disrespectfully said "the technician won't be here until 9:30" so my mother said "why was I given an appointment for 9:00 AM?" And the front lady said "let me check" another gentleman arrived at 8:52 AM and wrote his name under my mom on the check in list. The front desk lady announced that due to traffic the technician was arriving 20 mins late. As he walked in he took the other guy there waiting by the hand, the technician only said "it will be fast ma'am" and they ignored the "list" they ignored the fact that my mother was given an appointment at 9:00 AM and the first guy had arrived later and he was in there until 9:40 AM. So she waited from 9:00 AM to 9:40 AM. I'm only giving this place 2 stars because the technician was respectful when treating my mother but the overall experience was not. I do not recommend! read more

Horrible ! My appointment was at 10:30 , it's 11:30 now and they sttilll have not called me . Very unprofessional , will be asked to never come here again . They booked 3 people for 10:30. They really need to make some changes to improve patIent satisfaction . read more

They don't know anything about time. I had an appointment and I got there 15 minutes earlier. They haven't had any patients for MRI but I wait more than hour to just get in. They are horrible. Don't waist your time at this place. read more

My 1st and only visit today was a wonderful experience! Open on a Saturday was an added plus. They also had an open MRI machine!! Stronger then a different med center has in Simi. My technician Zoey, could not have been nicer, she was kind and took the time to explain the process when I could move or swallow and when I couldn't to get the best results. Zory, made a scary (past experience) claustrophobic patient feel as relaxed as if I were home with my own family! It took fifteen minutes and my cervical scan was done! Five minutes later I was walking out the door a copy of the scan on a CD! I have had a few MRI's in my life most bad or unpleasant experiences. I will never go anywhere but West Valley MRI center!! The staff there all very kind and helpful, Ms. Zoey is the very best she's kind as well as professional!! Thank you again Zoey!! read more

With over 12 years experience of working in the medical profession, I am an extremely tough critic. Having tests are usually not fun but having staff who make you feel comfortable is everything! The staff at WVMRI, especially the "one woman band" at the front desk (Tina/she did everything!) was exceptional! I highly recommend this facility. read more

The front desk receptionist was rude and unprofessional they have only one x-r tech they do not explain the time to you on how long the wait will be if you have an appointment at 930 expect to be seen an hour after read more

Excellent Facility. Technicians are top notch and very courteous. Would recommend to family and friends.. read more

Took my elderly mother to get a MRI with Contrast because she had a stroke . We got there 15 min prior to our appointment to fill out paperwork. Then we waited almost one hour sitting in their waiting room , then the technician comes and says I'm sorry but we can't do her MRI now 5 pm because I just looked at her prescription and it says with contrast . The doctor is already gone for the day you need to reschedule!! He said whoever made the appointment should have scheduled it for early in the day because the doctor leaves early. Really ???? That's it ?! Then he said you'd have to come next Wednesday a week from today because the doctor is only here on Wednesdays !! We can't wait a week . I thought this was totally unprofessional. I can't believe the scheduling person didn't know the doctor leaves early or she forgot? Still no excuse! They don't look at their schedule in the beginning of the day to see which procedures they have that day ? I almost went postal in their waiting room !!! I do not recommend this place !! We'll never go back there . read more

When I went for my MRI I was feeling miserable and also a bit fearful of getting in the machine. I was feeling so reluctant. The receptionist was genuine, friendly, and very professional. Then I met the technician, WALTER. He knew I was fearful. His kindness helped to calm my nerves about the procedure. He was so patient. He worked to make me comfortable. He didn't rush and he explained every step to me which again helped me to relax. I had an MRI at another place in the past and the technician was just so impatient and that only served to increase my anxiety. I so appreciate the support, patience and kindness I received at Valley MRI. Thank you so much!!! read more

Horrible! Filthy! Kept me waiting 30 minutes past appointment time. They didn't clean the table between patients. They didn't even offer to put a towel on the headrest on the MRI table. They didn't offer me a "panic button" in case I needed help during the exam, and I was YELLING FOR HELP AND NO ONE HEARD ME!!! DO NOT GO HERE!!! read more

The moment I stepped into this office I felt so welcomed! Everyone who works there has such positive energy, great hospitality, and amazing service.... no waiting at all!! read more

I was extremely nervous to do my MRI scan, & my technician, Jose was SO patient with me, made me feel comfortable, & took the time to go over all of my questions and concerns! I am so so grateful to have found this place! The machine at this location had a lot more space than the open MRI machines that I've had at other places. Jose went above and beyond to encourage me and help ease my nerves!! read more

First time getting an MRI and was treated exceptionally well. The ladies at the front desk were very nice. The technician, Walter, was superb. He was patient with me as I was anxious about the process answering my questions. He even sat with me the whole time to make sure I was comfortable. Overall I highly recommend West Valley MRI. read more

Was told our appointment time was 2pm and where asked to arrive 15 min early to fill out paperwork which is pretty standard anywhere you go so we did we arrived by 1:45 pm checked in... the front desk has a sign up hanging saying "Be nice or get out" which I thought was interesting...the magazines in the waiting room where old and falling apart...anyway we ended up getting seen by 3:10 with an appointment... which was irritating... the office itself is very small, tv was off, no one at the front desk to greet anyone,they had a hotel type bell out for New comers to ring in order to get a hold of the sign in sheet. And the outside bathroom doesn't close properly which is concerning...During my MRI the equipment placed on me came undone not once but twice on me which made getting an MRI extremely annoying since they had to start over.. the MRI tech was nice that's about the only good experience I had there. read more

Best experience in a medical facility. Certainly the greatest staff and fast services provided. I was literally in and out will recommend this place to all the people I know if I could. Thanks west valley mri two thumbs up read more

Rude and unprofessional . Don't waste you're time here. They schedule many people at a same time and can't handle it and if you complain they ask you to leave! read more

West Valley MRI is 5 stars all the way!!! Got scheduled super easy. And the staff is super professional and easy to talk too. My scan was done in less then 25 mins was in and out during my lunch time. Thank you West Valley MRI. I will totally recommend you. read more

I have arrived 10 minutes prior to my appointment, the lady by the desk said that they will be right with me and left the office. 45 minutes later, after being a little aggravated, the came and said that it will take about another 15 minutes- who knows what that means in this place... I read the other yelp reviews about this place and decided to take my paperwork and never come back. read more

This has to be the best experience possible for someone that hasn't had an MRI before, the ladies in the front office were very helpful in keeping me calm & upbeat the tech was checking on my comfort level at all times threw out the process, in all was a very comfortable experience, GREAT STAFF ALL AROUND!!!!!! read more

I was in so much pain and scared. The staff members Ray and Patricia were very patient and helpful to me, they were able to calm me down and guide me through the process as I can get a bit claustrophobic. Very professional, helpful and great customer service! read more

very friendly and makes you feel unafraid of the mri going to take place. the receptionist s are funny and the wait is nothing at all. the vibe is a must say welcoming and professional at the same time read more

They have a guy(Walter) working at this place that has no customer service etiquette. I will never be back here. They are unorganized and no communication between each other. read more