Fast, easy, and friendly…read more I needed some blood work done, and I absolutely refused to go to the Quest that's literally a block away from this location. I've been to that location multiple times, and every single visit has been a disaster. They always seem to mess something up, yet somehow they're always the victims. No apology, no accountability--just an "Oh well... we'll have to do it again." Trust me, I could say a lot more, but I'll leave it at that. So instead, I waited an extra week for an appointment at this other Quest location, and I'm so glad I did. Honestly, as I was walking in, I was thinking, "Great... Quest again." But holy moly... the young lady who helped me was incredibly kind. I hate using the word vibe, but wow... the vibe was amazing! Yes, I'm being a little sarcastic, but I'm also completely serious. Who knew a pleasant experience at Quest actually existed? Even her partner was on the other side was in a good mood and customers were leaving with a smile. Epic!

Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

Got here at 4am. I'm the only person here which is surprising. I was happy thinking it would get me…read morein and out without a long wait. Well, it's 8:30am and I'm still here waiting to be seen! A 4-5 hour wait w/ an empty emergency room is INSANE! It took 5 hours for them to call me from the waiting room to get me a bed in the ER section. Then I had to wait another 7 hours for them to get me in a bed upstairs. I ended up being admitted. Whole 5 hrs I was waiting in the ER sitting area to be seen I had a blood clot in my lung. And the only reason the doctor ordered a CT scan was because I requested it once I got inside. ChatGPT told me I had a blood clot in my lung which is why I got out of bed at 3 am and went to the ER. I told the doctor I believed I had a blood clot and he said he didn't think so but would order the CT scan. And I was right. Once I was admitted they gave me blood thinners & monitored me over night. The next morning I asked to be discharged and you would've thought that I was a prisoner. The nurse was really evil and rude to me and said that no one can discharge me besides the doctor and he didn't say it was OK for me to leave yet. I felt like they were holding me against my will because they wanted to keep billing my insurance for the bed. I ended up having to message my Oncologist. I sent him an email stating that they weren't allowing me to leave the hospital. My Oncologist works that hospital and he came there to see me and told them to discharge me. He was upset and told them there's no reason why I should still be admitted. If my oncologist wouldn't have come up there, they weren't gonna let me go. So scary.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

This particular Quest was THE best Quest labs I've ever been to. Number 1, it was easy to make an…read moreappointment. Number two, I checked in on my phone and before I got seated and settled in for a long wait, they called my name. Literally within 2 min. Number 3-- and most important-- my technician, Johana, was incredible. Positive, cheerful, and enormously competent because she found a vein first time out and I'm REALLY hard that way.. I was literally out of there, with 6 vials drawn, in less than 15 min after I entered. A GREAT place, and Johana is a great representative of it!!!

Quest lab in west hills. Visit was good, Quest Privacy…read more Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch.

I want to thank sooo much to Estela from the front desk, she is the best 100% helpful. A great…read moreasset to the company. Many thanks from my whole family.

Wow! Where do I even start, this place is amazing. I was in and out less than I expected the ladies…read morein the front caro and livi are beyond amazing! They make you feel welcome, and explained to you the exam your having- then even ask if you have any question, how are you doing to the point where you being having a conversation off topic, which makes the process go even smooth. I have gone to other places where they don't even acknowledge you. I love this place! Definitely going to be back.

Incredibly incompetent! Took me 5 days to get a STAT ( URGENT) appointment! Then day before the…read moreappointment they call and cancel me saying they don't do that procedure! Then they call me back to tell me to reschedule the same procedure that they don't do! But I still needed an X ray so made appointment for that , I show up and they tell me the machine is down! So they make me go to another office , wait in long line there , finally get x-ray done but they tell me they can't send the image to Ortho , I have to have a CD, but they can't burn a CD because their CD burner doesn't work!!! So they make me go to yet another office to get a CD burned, but there is a huge line and I am fed up so I leave. I call and they say I can go back to where I got x-ray taken , they think they fixed CD burner. Absolutely intolerable! Third world medical care

My fist time here. The staff was friendly and helpful to me as well as for me. I say that because I…read moream a paraplegic person. I am here to to get some X-rays on my left hip and nee. I was in and out fairly quickly. Evan thro there were a full waiting room. I'm talking about the time I checked in to checking out about 1 hour.

Wow, Im surprised I'm the first one to review this place. This medical building is buzzing! Look at…read morethe parking lot at any time of the day, it is always full. Its only appropriate these Drs offices have a lab nearby to draw blood and collect specimens. United West Lab is one of two labs that I know in the 7230-Medical Ctr Drive building. UWL is: -on 3rd floor -has a tiny, awkwardly shaped, black n white checkered wait area -Staff is chipper -Staff is not as fast as Quest diagnostics (that has 10x the flow of patients) located in the same building, 3 floors up. -Note: They DO answer their phone, unlike Quest. I called after closing time, surprised that they answered and were genuinely nice. For adults it looks the blood draws are fast with little to no wait. For little ones, on the other hand, they didn't have the proper tools to accomplish a simple blood draw for a potassium check. United West Lab must be associated with the hospital--West Hills Medical Center because they called them to ask what they needed to use on a baby and then ran over to pick up what they needed (a heel stick) to finish the job. Reason for a 3 star review-- our labwork that was stat (test done immediately) was not a good draw, needed a re-do, so we wasted an hour, yes an hour. Plus we needed to go to another lab and start over. And...they got blood on our new car seat :/ For adults this place be convenient but for the little shoot for Children's Lab in Encino, if your insurance allows it. They are experienced as they only draw from kids.

What horrible service. Over an hour for basic blood work with just two patients ahead of me and…read morelike 6 employees working there. Very disorganized operation. I suggest checking if your insurance accepts Quest and go there instead.

Local LabCorp was excellent friendly, and efficient t…read more When it comes to cutting open a vein, drawing blood out of innocent people for money, they were much kinder, more honest, & sincere than Yelp, Also not at all ruthless as Yelp.

The Agoura Hills Labcorp is amazing. This is my third time visiting and so thankful for such an…read moreamazing staff. Kind, painless, efficient and incredibly skilled. Many Many thanks:) PS Congratulations on your beautiful new baby boy