Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

Chris the girl was fast, almost painless and super sweet. Quest is a hit or miss. She was a hit…read more Explain the poop mail thing so even a stroke survivor could understand.

I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

It seemed: understaffed, ill equipped, aloof…read more FYI: The staff informed us that this is a county hospital, not really linked to UCLA. Your UCLA records will not be there. Someone said the wait time was six hours, but we didn't stay long enough to find out. The waiting area was huge. There were about 14 people in that wait area. The staff was too busy to help someone in their hospital wheelchair go to the restroom. That's kind of shameful. (edit: I had to drive 20 minutes to the hospital to help this person get to the restroom so they wouldn't injury themselves further while holding it in!!!!!!!!!!!!!!) We get to the restroom and a younger nurse was using the accessible stall on her phone. Idk if she was using it for the toilet, because she left a stack of toilet seat covers on the toilet for some reason. Confusing. Anyway... not great. The front desk associate took like 10 minutes to get a wheelchair. The parking area is also very small. People were making up new spaces at the ends of the rows and along the curb, blocking the handicap parking, which isn't located near the ER entrance. Under construction, too. Are they updating accessibility? I wonder.

The emergency room is great. A long wait, but the doctors and nurses are caring and thorough. Our…read moreparent was admitted for a small stroke. It may say UCLA on the door but the facility is old and seriously in need of updating. The nurses are great but completely overworked .ww see a doctor once a day for 2 minutes. They tried to discharge her and wanted us to sign off on a discharge that had things checked off that had NOT been done. Zero real instruction or care plans. Just "you are good to go". We felt very uneasy. When we asked that an occupational therapist actually come in to assess balance (it was on the checklist as completed) they became very defensive. Suddenly a night doctor with zero interpersonal skills shows up and states he will "allow" her to stay over one more night to speak to the morning attendance and get some guidance for discharge. I e last thing. In two days I saw zero cleaning staff. Finally the trash was emptied when it was overflowing. So, you can put UCLA on the door but this is nothing like Ronald Reagan Medical Center. My advice is to drive over to Westwood if at all possible, or go to Cedar Sinai in Tarzana.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Syed ‍ Tina A . Took such incredible care of me . I have 3rd degree burns on both my arm. Latex…read moreburned from anaphylaxis. I am a horrible stick. I have a port but quest does not use them. It took 4-times to get the samples. They teamed up and were able to get full samples. Bless you both ‍ sincerely Cynthia R.

Quest lab in west hills. Visit was good, Quest Privacy…read more Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch.

I've gone to other imaging centers and been to this one maybe 2 or 3 times (including today). I…read morecame early and staff were busy but I was acknowledged as soon as I walked up. Nice but also I understand it's not always easy in that environment to be on top of new people coming in. I checked in, filled out my paperwork and expected to be sitting for a while since my appointment wasn't until 11:30am and I arrived close to 10:45am. To my surprise I was taken back early. John was the star of my day. He greeted me more prepared than I've ever had a scan tech be. He ran down everything that would happen but none of it was condescending and he respected my experience while still checking if I had questions or needed anything. Anything John said he would do he did right on time. No one forgot about anything they said they'd do, whether it was getting parking validation, being reminded to take medication or asking for water. I was offered more comforts without asking. I didn't get his name but the guy working with John helped care for the little things and made sure I had a pillow also propped under my arms so they wouldn't fall asleep while my scans were being done. No other imaging place ever offered that, and yes my arms would fall asleep. We chatted about clothing options for scans and he's the first person to have given suggestions and they were good. Back to John, he talked me through my scans and what to expect, which I always appreciate. He told me how long until I could move my head while the rest of my body got scanned. Scans make me nervous so I try to request time checks but places don't always do them when they say they will. I didn't ask John for time info, he just did them and came over to tell me and check I was ok and understood instead of just using an intercom. Nothing felt forced and I had never admitted to them I have a hard time staying still for so long in the machine. They just got it. Scans used to take me about 45min but they also have a new machine that did them (PET/CT) in under 20. The results here also take maybe a day or two to be sent to my oncologist vs a week or two from other places I've been. I drive from the Hollywood area to Northridge based on my Oncologist's suggestion and as much as I hate the drive and the cost of gas this is absolutely worth it. Big thank you to the whole Renaissance Imaging Center of Northridge for being so wonderful. What a difference it makes. Bonus points that when I called Marisela to make an appointment she actually called me back when I left a message. It sounds so basic but going through the Medical system so much getting calls back is not as common as it used to be so I was impressed.

I had such a wonderful experience with Fariba Rabiei, Mammography Technologist, at Renaissance…read moreImaging Center. After previously having a very negative experience there with an ultrasound technologist, Anete, I was honestly nervous about returning. During my ultrasound experience, I did not feel that Anete was trauma-informed. Her demeanor felt cold, detached, and lacking in compassion, and she came across to me as though she really did not want to be there. When you're already dealing with medical concerns and feeling vulnerable, the way you're treated matters tremendously. Then I met Fariba and Fariba was THE BEST! This was my first mammogram, and I couldn't have asked for a better person to walk me through it. Fariba was warm, polite, patient, compassionate, and incredibly respectful. She explained things, made me feel comfortable, and turned something I was nervous about into a genuinely positive experience. The contrast between my two experiences at the same facility was HUGE. Fariba demonstrated exactly what trauma-informed, compassionate patient care can look like. She made me feel like a person rather than just another appointment. Fariba, you redeemed this place for me! Give this woman a raise, an award, flowers... SOMETHING. for Fariba. Healthcare needs more people like her.

Incredibly incompetent! Took me 5 days to get a STAT ( URGENT) appointment! Then day before the…read moreappointment they call and cancel me saying they don't do that procedure! Then they call me back to tell me to reschedule the same procedure that they don't do! But I still needed an X ray so made appointment for that , I show up and they tell me the machine is down! So they make me go to another office , wait in long line there , finally get x-ray done but they tell me they can't send the image to Ortho , I have to have a CD, but they can't burn a CD because their CD burner doesn't work!!! So they make me go to yet another office to get a CD burned, but there is a huge line and I am fed up so I leave. I call and they say I can go back to where I got x-ray taken , they think they fixed CD burner. Absolutely intolerable! Third world medical care

My fist time here. The staff was friendly and helpful to me as well as for me. I say that because I…read moream a paraplegic person. I am here to to get some X-rays on my left hip and nee. I was in and out fairly quickly. Evan thro there were a full waiting room. I'm talking about the time I checked in to checking out about 1 hour.

Wow, Im surprised I'm the first one to review this place. This medical building is buzzing! Look at…read morethe parking lot at any time of the day, it is always full. Its only appropriate these Drs offices have a lab nearby to draw blood and collect specimens. United West Lab is one of two labs that I know in the 7230-Medical Ctr Drive building. UWL is: -on 3rd floor -has a tiny, awkwardly shaped, black n white checkered wait area -Staff is chipper -Staff is not as fast as Quest diagnostics (that has 10x the flow of patients) located in the same building, 3 floors up. -Note: They DO answer their phone, unlike Quest. I called after closing time, surprised that they answered and were genuinely nice. For adults it looks the blood draws are fast with little to no wait. For little ones, on the other hand, they didn't have the proper tools to accomplish a simple blood draw for a potassium check. United West Lab must be associated with the hospital--West Hills Medical Center because they called them to ask what they needed to use on a baby and then ran over to pick up what they needed (a heel stick) to finish the job. Reason for a 3 star review-- our labwork that was stat (test done immediately) was not a good draw, needed a re-do, so we wasted an hour, yes an hour. Plus we needed to go to another lab and start over. And...they got blood on our new car seat :/ For adults this place be convenient but for the little shoot for Children's Lab in Encino, if your insurance allows it. They are experienced as they only draw from kids.

What horrible service. Over an hour for basic blood work with just two patients ahead of me and…read morelike 6 employees working there. Very disorganized operation. I suggest checking if your insurance accepts Quest and go there instead.

Local LabCorp was excellent friendly, and efficient t…read more When it comes to cutting open a vein, drawing blood out of innocent people for money, they were much kinder, more honest, & sincere than Yelp, Also not at all ruthless as Yelp.

The Agoura Hills Labcorp is amazing. This is my third time visiting and so thankful for such an…read moreamazing staff. Kind, painless, efficient and incredibly skilled. Many Many thanks:) PS Congratulations on your beautiful new baby boy