Quest lab in west hills. Visit was good, Quest Privacy Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch. read more

Quest Diagnostics - lobby - Laboratory Testing Near Me - West Hills, California

I hate this place with every fiber of my being. You absolutely cannot talk to a human. If there is any issue checking in, you are screwed. You walk in and it's like something out of a sci-fi film where it's people waiting with a television looping information, but a locked door for people to take the next person in the automated line that appears on the screen. We have to come here for my kids' blood work but there is rarely a time when there isn't an issue. It's impossible to get a convenient appointment before school, the only appointments are usually only available during the middle of a work day. This last time, I was here at 7a, when it opens. My wife had an appointment at 3:30p as a back-up but we did the walk-in to get on the stand-by list. The iPad check-ins (your only option) both weren't functioning, where you had to hammer it down so hard for it to register any entry. When I finally got the info in, it would only let me check into the 3:30p appointment and not just join the wait-list. We cancelled that appointment but the check-in wouldn't let that go, it kept blocking us. This went around and around and people kept coming in, getting ahead of us, now 4th in line if we could get checked-in. There's nobody to talk to so I waited by the door as the lady came out to get someone else. She didn't want to talk me, wouldn't make eye contact and kept calling the next person and I had to interrupt to ask how to get on the list. She said you can't at this point. I said, "Can't YOU or someone just add us to the stand-by list?" "No." Then she did say if we used a reverse name or something different, that can work. So, I had to use a different version of her name, which should mess-up the distribution of the results. While we were sitting here, other people were having similar check-in issues and the group had to try and help each other log-in, being the customer service that absolutely does not exist here. Imagine being that cheap to not pay someone to sit at a desk and check people in. Seriously. You are literally just a number here; give us your money and get out. read more

The check in and appt system is difficult to maneuver. Even dropping off a specimen requires signing in. Can't you just provide a desk with a human??! read more

Very busy location. Even with appointment you will wait at least 35 mins with appointments & walk in be ready to wait for at least 2 hrs They should not accept walk in. The phlebotomist was fast, experienced. She was swamped. She needed help. Like many yelper here there was no one in front, you checked in yourself and look at the screen for your turn. read more

Clean & friendly! Julie did an amazing job taking blood samples. She didn't leave any bruise on my arm. She knew to use the butterfly without me telling her and she got it on the first try! Well done. Make an appointment if you plan to come here. You will be waiting for a while if you did walk-in. Clean & friendly facility! read more

Worst Quest and I need to stop coming to this location. Even with an appointment you wait over 30 minutes. There is no one to talk to and when you do see a person they are very rude. There is also minimal seating and the waiting room just feels cold. I'll have to try to find another Quest to go to for blood work as this one is just awful. They don't seem to care at all which is a sham read more

If you're lucky enough to get Tina, you'll have a great experience. She is warm, kind, and extremely skilled. I come in often, and although everyone is great; I hope to get her. read more

I get all my blood drawn here and I never have any issues. I always make an appointment and get called in pretty quickly upon checking in. Diana is the sweetest lady! She is gentle and attentive. She makes sure you are comfortable and feeling well before, during and after drawing blood. read more

I had a terrible experience at Quest Diagnostics in West Hills. After a Monday doctor's appointment, we went Tuesday for fasting labs, but the tech poked my mom twice because she forgot a sample. On Wednesday, we got a call from the doctor saying a crucial test was missed. We returned Wednesday morning, but after all this, we waited four hours. Susan, a staff member, was rude and dismissive, refusing to help quickly despite the urgency. My 80-year-old mother, who is fasting and has sugar issues, was left waiting in poor conditions. This was unsafe and deeply frustrating. I hope they get better staff who don't lack with common sense.... I would write more but you will not allow me to. Just for the record I went to quest diagnostics three times within less than a week. Oh wait--I left the location, and my mother stayed and waited for a few hours. During that time, a Hispanic woman opened the door to let another patient in and recognized my mother. She had a good rapport with her from the past, and my mom explained what was going on. However, the woman sent her to my mom's primary doctor to inform them that the testing had been done. When my mom went to her primary doctor, they told her they knew the testing had been done, but it was done incorrectly and was contaminated. So my mom had to go back to Quest Diagnostics. If nurse (SUSAN) had listened to me, I could have explained that to her--but no, she refused to even listen. Ridiculous!!!!!! 0 customer service skills! read more

Checked in at 8:00 AM as a walk-in. It's now 9:40 AM, and we're still waiting. I spoke to one of the staff members to let her know we were still waiting, and she didn't apologize or show any concern. She was rude and clearly didn't care. Don't make the same mistake we did--if you don't have an appointment, skip this place. read more

The wait is ridiculous!! Even with an appointment I waited nearly an hour before getting called.

This place is awful. They got rid of all of their front desk people. So u come in and check in with a iPad. Pray that u r not a second late. If u r late, u might as well leave. I had an appt. Was on time. They were running late. Since I came all the way here and doesn't eat the whole morning, I decided to wait. No one to check with. My name has been on the schedule tv on the first line for 40 min already. But nothing is happening. Absolutely ridiculous. Need to find a better lab. This place is pure garbage. Negative ten. Also, they need ur id and insurance card to be scanned by their iPad. Had the hardest time with my kid before. Ugh. So frustrating! read more

I booked an appointment online for myself without a doctor referral. I fasted for 12 hours before coming in but when I got there I was told I didn't have the necessary paperwork for the blood test and that I would have to reschedule my appointment. Now, I am a contract worker that works 10-12 hours a day sometimes 2 weeks in a row. It took me a month to find the time to finally come in and get the test done. And in doing so, I had to cancel a full day of work because I can't come in late. I am also scheduled to work every day from now until sept 17th (which may extend further) so I don't have the time to take off again for this test, as it has already cost me a full day of work and 12 hours fasting for no reason. I am extremely disappointed in Quest Diagnostics system for letting this happen. I should not be allowed to book an appointment and show up, check in, and get all the way to chair where the blood would be drawn, before I was told I needed paperwork. This is a major inconvenience and a massive waste of my time. I do not appreciate that Quest does not respect or value my time and I do not advise going to them for any lab work. Highly recommend you go somewhere else based on how they treat their CASH PAYING customers. read more

A super long wait with hardly any patients in the wait room or inside. My fecal results were never faxed to my doctor urgently advised It seems they mostly socialize and hardly recognize people waiting more than 2 hours. Unless you wanna waste the whole day, I don't advise going to this facility. read more

I've been going to this location for the past 3 years, and monthly for first two years. The facility is super clean and experienced professional services from people that work there, including Linette. All my appointments are scheduled in advance and almost all were on time. Only once or twice did I wait longer than 20 mins. I go during early mornings or lunch hours which is a full waiting room. Definitely make appointments if you plan to visit. read more

Log in kiosks are not user friendly when it comes to signing in. Three people had issues in the hour I was there. Very rude staff. Not only not helpful, but verbally demeaning to patients. read more

Do yourself a favor and make an appointment anywhere else. I waited over 45 minuets passed my appointment time. There are no people around to even talk to or help you. read more

I had a good experience at Quest Diagnostics overall. I scheduled my appointment online, which was super easy and convenient. When I arrived, check-in was quick thanks to their touchscreen system, and I only had to wait a few minutes before being called back. The technician who helped me was professional, friendly, and made the blood draw almost painless (which is saying something!). The whole process was in and out in under 20 minutes. Results came back faster than expected, and I liked that I could view everything through their online portal--it made things really simple to keep track of. read more

My husband fasted for a walk in appointment to find out it was closed. We went to the second West Hills location and waited for an hour and remained 8th on the list. We went home and made an appointment for Wednesday. The note on the door said it would be open. My husband fasted again to find out this location was closed. We had an appointment and they never notified us it would be closed. They should notify everyone with appointments. Poor management! read more

Don't get me wrong the phlebotomists working there the nicest people you can meet. However, it is quasi impossible to check in. Please change your machines machine more specifically the touchscreens.They are dead. It takes around 10 minutes to be able to enter any data to check in.It's frustrating and actually delays the entire process including your employees efficacy. Do something! read more

I always come to this location. I never have any issues. The longest I've waited maybe 3 minutes past my appointment time. No issues with any of the staff. read more

I went here yesterday to get blood drawn, a lady by name of Tina help me out, very polite and experienced, I am always afraid of needles, but with Tina I didn't even feel anything. I usually don't even look what she's doing, all of the sudden she says you're all done. That was a great experience. I hope she always helps me out next time around. read more

Rotten customer service. No attendant even available. No way to ask a question. No way to know how long a walk in wait will be. Patient board is wrong. When I asked the girl who opened the door her answer was just "I don't know ". Awful. read more

Have a lab appointment at 7:45am. When I shown up at 7:15, the lady who was in the reception table in room 520 asked me " do you have appointment " when she was talking on her phone. I said yes and show the online code on my phone. She said that i need to have appointment by hand and then she kept holding phone on her ear and then walked away . She even did not say "hi" before talking to me. I still stand and waited for her to finish a phone call beause I still didn't understand what was going on. Then she asked me again " do you need help". I shown my appointment on my phone and then she said louder that the systems go down, so I should bring appointment by hand again. I said I made appointment online and everything I have is online, the website did not say I need to print it out. She even didn't see my appointment on my phone and explain me how to print and bring it to her. I have to work at 9am so I can not go home to print the appointment and come back so I need to cancel it. I think in this case, they should help any patient to print the appointment out or write it out right away better than let they go home and come back or cancel that appointment because they need to go to work later. She looks like upset to me. Very rude and unprofessional. read more

2.5 hours waiting . They don't tell you or care. Only 5 people in the waiting room. Slow staff read more

Quest Diagnostics - Laboratory Testing Near Me - West Hills, California

They are so rude, no sympathy at all, they came late , I was there at 7 , and they got there at 7:5. I asked them what is the estimate waiting time, they lady was closed to attack me and told me I don't know may 2 hours or never and there are only one patient was there. They are toooooooo rude. If guys you are not happy with what you are doing , just quite. Let someone who enjoy their career do it. read more

As long as you schedule an appointment online and show up on time, you won't be waiting around. I came in Monday at 1 pm and I was immediately called in by TINA, she's so gentle and efficient her technique is amazing! I basically didn't even feel the needle going into my veins: she was even smart enough to call my doctors office and double verify the exact test and what their purpose for that test was . Very informative. I'll never go to another lab again besides this one. read more

Forget about standby and don't bother making an appointment either at this location. This is my 3rd time going there this week for the same lab test, all 3 with appointments and twice I waited over an hour and finally gave up. There was only ONE person working there. They have no respect for anyone's time. What is the point of making an appointment when you can't see people? I am not going back there. Save yourself the headache and either go to another quest location or better yet, change labs. This place SUCKS! read more

Arrived 10 minutes early for my 4:10pm appointment. One big room with chairs; tablets to check in by yourself and a tv on loop that also displays who checked in/ when/their appointment time. Walk- ins are displayed separately on a "stand-by list". Medical professionals do drop offs and are placed at the top of the appointment list when they check in. There is no front desk and all the employees are in a locked room so nobody is available to answer questions. No water available in the waiting room. When I was finally up; someone with the same appointment time as me that checked in after me and was clearly listed below me was called in first following a conversation in a different language with one of the employees. When that employee stepped out at 4:35pm in the middle of assisting aforementioned customer to make sure everybody in the room had appointments I mentioned this to her and she just looked at me and kept walking. The employee that ended up helping me was nice and the only reason why this review has more than 1 star. read more

Quest Diagnostics - Laboratory Testing Near Me - West Hills, California

I took my 5 year old daughter to get blood work done, a nerve wracking experience anywhere you go but I dealt with two employees who were nothing short of rude. They were upset that I hadn't made an appointment but we came straight from the Dr, the lady didn't even explain to my daughter what she was doing or offer any kind of reassurance. I honestly wanted to slap this women in the face after the horrific service she provided. She had to draw 4 viles with a very small needle, it took forever and she didn't chat with my daughter or offer any distraction the entire time. I wish I'd gotten their names! I have a mind to go back and get them. I was too in shock by it all and focused on comforting my daughter to react in the moment. read more

It's best to make an appt. I forgot to but only waited 20 min. It cleans staff is nice.

I did a lot of things incorrectly but they were very nice and quick with everything. I showed up 15 minutes late after going to the wrong quest diagnostic, but as soon as I arrived and checked in, they immediately let me through the door despite being 10 minutes before they had to close. By the time I sent them my order correctly and set up the payment method, it was past closing hours. Even so, they were so nice, efficient, professional, and willingly to have a down to earth conversation. read more

I always give Quest Diagnostics a 5 star review. Had the worst experience there this morning. I took my mom to get her labs done and the lab tech wouldn't let me go back with her because of "covid". Mind you she was the only patient in there. I told her I always go back with her as I am also her caregiver. Even during the heart of covid I was allowed to go back with her while she had her labs drawn. The woman was so rude that while I was still talking to her, she turned her back on me, walked away, closing the door behind her. She said to me "you can talk to my supervisor". When I asked to talk to the supervisor, I was ignored. Miracle is another tech there. She helped us last time. She was amazing. She came out to talk to me and apologized. And when I asked her what the tech's name was that was drawing my mom's labs, she wouldn't give it to me. I am a nurse myself. I know all about the customer service experience in a healthcare setting. I will NEVER take my mom or myself to this location. This was only our second time there but but definitely our last time. We will be going to the other close by location. Everyone is super nice at the 7230 Medical Ctr Dr location. read more

I come here and only here! every three months for blood work and urinalysis to make sure everything is okay with the medications I take. I have had nothing but excellent experiences here every single visit. The office is super clean, the staff are so nice, and my visits are quick. I always book my appointments ahead of time and I love that the app gives me my results before I see my doctor so I can be ready for our appointment. read more

You are treated as an appointment not as a human. You cannot take home a pee test where paperwork has already been done at 8am appointment and expect to drop off the your pee at 10am. I guess you have to pee on demand. There is no human to speak to and they won't answer the door. So even though they told me to bring it back they were going to throw it away. They asked for my date of birth through a closes door and inform another patient they were going to throw away my pee. They barely speak to you while taking your blood. Again just an appointment not a person. read more

They have a monitor for showing the people name, but don't use that and the lady told me clearly that we have another list for calling people. With having appointment I had to wait for more than an hour. There were only two personnel and they are very rude. Just yelling at you when you have a question. Very disappointing. read more

I was in and out with an appointment. Wait time was non existent. The lady that drew my blood did a good job.

If you can help it DO NOT COME HERE. If you have any plans within the next 2 damn hours, avoid this place. I have been here numerous times as I have no other choice, & I have yet to have a positive experience here. This time, I stood by the desk for over 10 minutes and had 3 workers "on lunch" walk past me & not say a thing, not ask if I needed help. I've worked in a phlebotomist office, I know how it works, & it's common curtesy to ask a if someone needs help, ESPECIALLY if you see they've been standing there, EVEN ON LUNCH. The patient ALWAYS comes first, but this place doesn't believe that, clearly. A woman sat behind the desk the ENTIRE 10 minutes I was standing there and not once looked up from her computer to ask what I needed. Ridiculous and unprofessional. All I needed was to pick something up, I didn't need to give blood. Finally someone not on lunch came out from the other room and told me to sign in as she continued to walk away from me, AFTER numerous people were now ahead of me on the list. Had someone asked me if I needed help 10 minutes earlier there wouldn't be an issue, but these people care more about themselves than they care about patients. Patients come before lunch in any and every circumstance. I'm getting sooo close to finding any way to report this office because I'm sick of the crap quite frankly, I don't want anyone else being treated as I have EVERY DAMN TIME. Nobody even wears name tags here to know who they are, seems like they don't want anyone knowing their name to report them. I just asked the woman on her computer why people names keep going before mine on the board and she said "I don't know I'm on lunch". I want her reported immediately. The most unprofessional place I've been to. Just avoid this place all together unless you want to walk out irritated and be late returning to work... over 45 minutes just to pick something up. read more

Quest Diagnostics - The woman who refused to look up from her computer. September 14 2021 1:27pm - Laboratory Testing Near Me - West Hills, California

I arrived on time before they were set to close 20 minutes prior and they locked the door not to let anyone else in. The contractor working inside open the door on his way out and said sorry they asked me not to let anyone else in despite it being 20 minutes prior to their closing. Try to do my due diligence calling an hour before arriving, but They are too cheap to hire a receptionist so when I called nobody answered the phone. Horrible staffing and horrible Customer Service read more

I recommend making an appointment. When I arrived there was a lot of ppl there but they did say people w appointments get called in at their appointment time. I waited for no more then 10 mins. I do have a little anxiety about being poked more then once to get blood drawn. The lady who was drawing my blood had only 1 year experience, so I was a bit nervous. She did great though and I had no complaints. read more