I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

Fast, easy, and friendly…read more I needed some blood work done, and I absolutely refused to go to the Quest that's literally a block away from this location. I've been to that location multiple times, and every single visit has been a disaster. They always seem to mess something up, yet somehow they're always the victims. No apology, no accountability--just an "Oh well... we'll have to do it again." Trust me, I could say a lot more, but I'll leave it at that. So instead, I waited an extra week for an appointment at this other Quest location, and I'm so glad I did. Honestly, as I was walking in, I was thinking, "Great... Quest again." But holy moly... the young lady who helped me was incredibly kind. I hate using the word vibe, but wow... the vibe was amazing! Yes, I'm being a little sarcastic, but I'm also completely serious. Who knew a pleasant experience at Quest actually existed? Even her partner was on the other side was in a good mood and customers were leaving with a smile. Epic!

Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

Got here at 4am. I'm the only person here which is surprising. I was happy thinking it would get me…read morein and out without a long wait. Well, it's 8:30am and I'm still here waiting to be seen! A 4-5 hour wait w/ an empty emergency room is INSANE! It took 5 hours for them to call me from the waiting room to get me a bed in the ER section. Then I had to wait another 7 hours for them to get me in a bed upstairs. I ended up being admitted. Whole 5 hrs I was waiting in the ER sitting area to be seen I had a blood clot in my lung. And the only reason the doctor ordered a CT scan was because I requested it once I got inside. ChatGPT told me I had a blood clot in my lung which is why I got out of bed at 3 am and went to the ER. I told the doctor I believed I had a blood clot and he said he didn't think so but would order the CT scan. And I was right. Once I was admitted they gave me blood thinners & monitored me over night. The next morning I asked to be discharged and you would've thought that I was a prisoner. The nurse was really evil and rude to me and said that no one can discharge me besides the doctor and he didn't say it was OK for me to leave yet. I felt like they were holding me against my will because they wanted to keep billing my insurance for the bed. I ended up having to message my Oncologist. I sent him an email stating that they weren't allowing me to leave the hospital. My Oncologist works that hospital and he came there to see me and told them to discharge me. He was upset and told them there's no reason why I should still be admitted. If my oncologist wouldn't have come up there, they weren't gonna let me go. So scary.

This particular Quest was THE best Quest labs I've ever been to. Number 1, it was easy to make an…read moreappointment. Number two, I checked in on my phone and before I got seated and settled in for a long wait, they called my name. Literally within 2 min. Number 3-- and most important-- my technician, Johana, was incredible. Positive, cheerful, and enormously competent because she found a vein first time out and I'm REALLY hard that way.. I was literally out of there, with 6 vials drawn, in less than 15 min after I entered. A GREAT place, and Johana is a great representative of it!!!

Quest lab in west hills. Visit was good, Quest Privacy…read more Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Poor experience tired rude over worked staff!! No…read moreorganization skills!! Seem like they all hate there jobs shame really however doesn't excuse there behavior and poor customer service skills!! Definitely Not recommended!!

The worst experience ever for my 5 years old daughter. They're not kids friendly at all. They…read morecouldn't fid vein and they poked my poor daughter several times.

Stephanie is amazing. We had a mishap with Quest and needed to get my 2 year olds bloodwork done…read moreasap. She worked with us on the timing and made the process as quick and painless as possible. She's so sweet and was great with my son as well. I'm so grateful that I found Flowbotomy and recommend it to anyone big or small! Thank you!!!

I am extremely happy with the service this company provided. they went over and beyond…read more Thank you so much Christine for all your help,

Went in for a fast and simple drug screening and Doug was a real nice guy helped me get in and out…read morethere in less than 10 minutes 10/10 service

Went in for a 10 panel drug test and received lab testing results within 48hrs, this place is…read moreamazing! Great friendly staff, clean facility, and definitely getting all my testing from here again! Thank you Doug and his Team!!

Nurses and staff are wonderful. Explained every procedure and lab test. Nurses checks on you…read morefrequently, they even provided me warm blanket. Simple things that makes you feel comfortable when you're on your most vulnerable time.

There are hospital visits... and then there are experiences that completely restore your faith in…read morehumanity. I've spent enough time in hospitals over the years to know that kindness can sometimes feel like a limited resource. Walking into West Hills Hospital, I honestly expected good medical care. What I didn't expect was to meet one of the most compassionate, respectful, and genuinely invested medical teams I've ever encountered. Dr. Namavar, the nurses, the social workers--every single person we met treated not only our family, but our loved one struggling with addiction, with a level of dignity and respect that frankly brought us to tears. Addiction carries so much stigma, yet not once did anyone make him feel like "just another addict." They saw a human being. That matters more than words can express. Our family had a very specific plan to safely transition him from the hospital directly into a rehabilitation facility. Every concern we had was heard. Every request was taken seriously. The team coordinated with the rehabilitation center, communicated with us every step of the way, and made sure nothing slipped through the cracks. Instead of making us feel like difficult family members, they made us feel like partners in his care. Then there was Dr. Namavar. I've met a lot of physicians. I've never met one quite like him. He sat down--not because he had to, but because he wanted to--and shared his own personal experiences with loss and drug overdoses. He wasn't reading from a script or giving a lecture. He was connecting with another human being. You could actually see the walls come down in the room. It was one of the most genuine moments I've ever witnessed between a physician and a patient. To the nurses: thank you for treating us like family. To the social workers: thank you for fighting just as hard for the next step as you did for the one we were in. To Dr. Namavar: thank you for reminding us that medicine is as much about the heart as it is about science. And finally... this is probably the weirdest compliment I've ever written, but if life ever decides to throw another medical emergency my way, I sincerely hope it has the courtesy to happen somewhere near West Hills Hospital. That's how much confidence you've given me. You didn't just care for a patient. You cared for an entire family. Thank you for giving us hope when we needed it most.

I want to thank sooo much to Estela from the front desk, she is the best 100% helpful. A great…read moreasset to the company. Many thanks from my whole family.

Wow! Where do I even start, this place is amazing. I was in and out less than I expected the ladies…read morein the front caro and livi are beyond amazing! They make you feel welcome, and explained to you the exam your having- then even ask if you have any question, how are you doing to the point where you being having a conversation off topic, which makes the process go even smooth. I have gone to other places where they don't even acknowledge you. I love this place! Definitely going to be back.