I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

From getting my appointment details online and coming here, I was already confused trying to find…read morethe right suite for Labcorp. For some reason, there's no suite number listed other than the plaza medical building. It took a lot of digging to finally find that only one link texted to me showed the suite number. I think it was 304? I forgot, but the directory down below in the building didn't even show Labcorp either. I came across someone else who was trying to walk-in and they followed me in our search for this spot. One half of the building is closed and you have to enter through the parking lot side. When you go up the right floor and find the correct room, you enter and see a waiting room with so much people waiting, with a large screen TV and some ladies by the front. I walked towards the tablet and checked in on my own with the kiosk. I got called up by one of the ladies who bluntly just asked for my registration number. Her customer service was clearly disappointing to not just me, but to everyone else. My name would be on the TV with others. My name & 2 others was erased maybe 5 minutes in for some reason & it only displayed one name but all of us was still waiting to be called. They take walk-ins so your name on the TV is color-coded if you have an appointment or not. I had an "appointment" but still waited 20 minutes over my time, even with checking in 15 minutes early to my appointment. It turns out, the guy doing the urine tests inside literally goes one at a time. This other guy comes out after 20 minutes and suddenly starts drinking like 5 cups of water from the dispenser. He was told to wait and then I was called next. The guy who did my urine testing was also very lacking in customer service and seemed to hate being there. Beware! The guy drew a line on the cup and requests for a pretty big amount of urine so I could see why the guy before me was struggling to fill the cup too. I did the best I could and asked if it was enough. The guy was stressing outloud when he poured my urine cup into the vial. I offered to drink some water and try again later but the guy said it should be okay, although he seemed very low confidence about it. I would ask him questions about the results and be cordial and he would answer very bluntly too. When your done, he stares at you to leave without saying that's it or anything. The ladies at the front would prefer you to just walk away without speaking a word to them.

Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

Chris the girl was fast, almost painless and super sweet. Quest is a hit or miss. She was a hit…read more Explain the poop mail thing so even a stroke survivor could understand.

West to the ER after having a bad fall Down some stairs, was…read morehaving difficulty breathing and bad chest pain. Went to the ER and they rushed me in, had me in a room, x rays and cat scan now and on pain meds within an hour. Turns out I fractured 3 ribs and have some fluid in my lungs and a partial collapsed lung. They admitted me into the hospital Ana have been here for nearly 24 hours now, probably staying one more day. Nurses are attentive and funny however laughing hurts right now, and doctors are great also so far.. I will update this review further but so far thank you to Nurses, James, Sheena and Mark and thanks Doctor Vangala. More updates to come. Note this hospital was recently acquired by UCLA, it was already great but perhaps is now just even a little better. Thanks for the 5 star care.

Awful staff, no attempts to communicate with patients, overly long wait times (like 8-15 hours not…read morenormal), ignore patients and their questions. It's a tense, apathetic environment. When you need CARE and are already in a super vulnerable condition, this is the worst place to go!

Quest lab in west hills. Visit was good, Quest Privacy…read more Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch.

I hate this place with every fiber of my being. You absolutely cannot talk to a human. If there is…read moreany issue checking in, you are screwed. You walk in and it's like something out of a sci-fi film where it's people waiting with a television looping information, but a locked door for people to take the next person in the automated line that appears on the screen. We have to come here for my kids' blood work but there is rarely a time when there isn't an issue. It's impossible to get a convenient appointment before school, the only appointments are usually only available during the middle of a work day. This last time, I was here at 7a, when it opens. My wife had an appointment at 3:30p as a back-up but we did the walk-in to get on the stand-by list. The iPad check-ins (your only option) both weren't functioning, where you had to hammer it down so hard for it to register any entry. When I finally got the info in, it would only let me check into the 3:30p appointment and not just join the wait-list. We cancelled that appointment but the check-in wouldn't let that go, it kept blocking us. This went around and around and people kept coming in, getting ahead of us, now 4th in line if we could get checked-in. There's nobody to talk to so I waited by the door as the lady came out to get someone else. She didn't want to talk me, wouldn't make eye contact and kept calling the next person and I had to interrupt to ask how to get on the list. She said you can't at this point. I said, "Can't YOU or someone just add us to the stand-by list?" "No." Then she did say if we used a reverse name or something different, that can work. So, I had to use a different version of her name, which should mess-up the distribution of the results. While we were sitting here, other people were having similar check-in issues and the group had to try and help each other log-in, being the customer service that absolutely does not exist here. Imagine being that cheap to not pay someone to sit at a desk and check people in. Seriously. You are literally just a number here; give us your money and get out.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Poor experience tired rude over worked staff!! No…read moreorganization skills!! Seem like they all hate there jobs shame really however doesn't excuse there behavior and poor customer service skills!! Definitely Not recommended!!

The worst experience ever for my 5 years old daughter. They're not kids friendly at all. They…read morecouldn't fid vein and they poked my poor daughter several times.

I am extremely happy with the service this company provided. they went over and beyond…read more Thank you so much Christine for all your help,

I cannot say enough nice things about Stephanie. She made drawing my blood so easy and let me tell…read moreyou I didn't even feel the needle at all. Look no further she is simply the best! She came to my home where I could be comforatble and her communication is top notch, thank you!

Went in for a 10 panel drug test and received lab testing results within 48hrs, this place is…read moreamazing! Great friendly staff, clean facility, and definitely getting all my testing from here again! Thank you Doug and his Team!!

They are amazing, He was nice and very welcoming.i was in and out in less than 15 mins.read more

Terrific Hospital terrific Care. Terrific quality wonderful experience!…read moreOffice experience is excellent always! Excellent type of care always'! Type of car is excellent! I recommend the hospital and all the doctors here

Security person Geraldo Cesar Chezz, arrogant, rude and insensitive to families in fragile…read moresituation in the Emergency Room waiting area. Rushing people through security clearance without a care and aggressively as 'we' were wasting his time. Geraldo Cesar Chezz was on phone, unprofessional to patients/families and immediate co-workers who complained to other security staff on site. Geraldo Cesar Chezz went back and forth to the nurse's main secured area erratically as if playing like a child foregoing service to humans... He engaged in flirty personal conversations with nursing staff. Terrible! *** Dr. and work staff of visit were good. Communication to patient was a bit off and not clarified....Understanding that their is prioritization, severely extended wait time went unexplained until patient had to ask status. The two males in the imaging portion of the hospital told the elderly patient to put her necklace in her mouth? It could have broken inside her mouth and she could have choked, not to mention a daily wear necklace is dirty most of the time. The two males were confident in their request and acted as if I was out of line, when they went against a standard procedure for many years!

I went in for mammogram and ultrasound check Up. Lucine, I…read moremean what a sweet lady in the ultra sound room. She made my experience feel so calm and peaceful. She took care of me with such a sweet care. Made me feel comfortable and worry less. She is super sweet as well. If I can grade her. She will get 15/10! I'm so glad she is there for my yearly check ups! Tasmajian

They made me pay $500 out-of-pocket for an MRI because they couldn't get clearance from my…read moreinsurance company. So I had the necessary MRI and ultimately the insurance company paid $330 approximately. I haven't been able to get my money back from them and finally they said they would reimburse me for the $330 that my insurance paid. I feel I should get $450 back which is the $500 minus my $50 co-pay. So they are scamming out-of-pocket people. I guess we all need to investigate what insurance would pay before we pay anything out-of-pocket. Also they tried to get my husband to pay $1500 for an MRI when the insurance was slow to approve! Luckily it was approved and he wasn't going to pay the ridiculous amount anyway . Make sure if you go there and you don't have insurance you check the prices at other places because they are taking advantage of people with no insurance.