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    Madison Marriott West

    2.5 (119 reviews)
    Open Open 24 hours

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    Sh!t under the couch
    Dave G.

    You'd think with all the extra time on everyone's hands because of the pandemic especially at a hospitality facility such as the Marriott Madison West, they would occupy themselves by perfecting each room and their services. I can tell you that this is not the case here. Today is March 1, 2021. I woke from my poor slumber (after listening to the toilet partially flush itself all night) itchy. Whatever they did not rinse out of the sheets well enough caused me to have hives all over my body. I went to take a shower but the water was Cold. I let it run for 15 minutes even turning on the sink hot water to expedite the situation. I tried calling the front desk but after 20 rings of not answering I hung up. The best I got was barely tolerable not freezing cold water/shower. I showered in about 30 seconds. After my shower I tried calling again to the front desk. I finally got an answer and the gentleman was apologetic but seemed to not know anything about the situation with the lack of hot water. I texted my travel partner and he agreed there is no hot water. He was staying in a different room on a different floor. Later... after getting dressed, I started doing some stretching on the floor in advance of my ski day. That's when I noticed all the crap under the couch like the baby wipes and food wrappers and things like that. Attention Marriott Madison West guest services staff: that sh!t is still there you should go pick it up. ROOM 307. I have stayed at this hotel many times. I don't know what has happened here but it is a disaster. Maybe they should not have renovated? Somehow I am checking out the feeling like I would've had a better experience across the street at the Fairfield Inn and suites, or worse yet at the quality Inn or Motel 6 farther east on route 12.

    This is a picture of the TV by the elevator. I only snapped a pix to capture CNN asking, "Could pres. Trump Actually be a Russian Agent?"
    Steven R.

    I stayed here several times within the last year for a project. There was a lot of construction which is why this does not receive 5 stars but overall I liked it. The front desk people were mostly cool, unless you spill the cucumber water bowl; then they tend to be rather prickly especially if someone commits this infraction more than once an evening. I also found myself getting annoyed depending on who checked me in. Of course it was great when someone (probably their last day) says, "HEEYYY good to see you again!!! Here let me give you some extra drink tickets ;) " vs. the night manager who says, "welcome back.... would you like a free water or points?" The manager isn't too be blamed, one just gets spoiled. Or one can find out that the same gal gave my charismatic coworker more drink tickets than me. This seems like discrimination against people without personalities which is almost as wrong as discriminating against night managers. Anyway, more seriously, there's an upstairs lounge area in the evening run by a gal named Susan. She was truly great to interact with and my drink-ticket-hoarding colleague and I routinely went up there for a drink and chatted with her. I happened to turn 40 while staying here and Susan led the charge in making sure I became properly inebriated with an unhealthy dosage of cake. Gym was a little compact, which was a problem during the winter, but i survived. I did like the open-air environment and I enjoyed walking laps in my socks. Also, paying for parking at this location seemed absurd.

    Geneva Conference Room
    Ben D.

    To start off we came Saturday afternoon and check in was smooth and fast, and the hotel design and architecture was very nice. We got to our rooms and they were mostly clean except the bathroom, but one of our keycards wasn't working. Because we came with a hockey team we rented out the Geneva Conference Room for the kids to play shinny in between the games. It went smoothly until Sunday at around 12 PM when a staff member named Ky informed us we could not use the conference room to play shinny because the changed the policy a day before we checked in even though last year we came to the same hotel and used the same room without problems. The kids were then kicked out and started running around the hotel playing tag, and being very noisy instead of letting them stay in one of the rooms. Also we already talked to some managers before hand and they said they could play shinny in the room. But Ky did reach out to some higher ups to get us approval to use the room again during Sunday Night. Also there is a club which has drinks and snacks but multiple got their access revoked for no reason. Overall this Hotel is a nice place to stay, but would not recommend for hockey teams.

    Chris W.

    Typical Marriott hotel. But now they charge you $8 per day to park your car ??!! Really

    interior atrium
    Carolynne M.

    This is the first Marriott I have ever been a little disappointed in. I thought initially it was going to be an amazing hotel, since I totally screwed up on the reservation (made it for the wrong day) and the girl at the desk was so cool to work with me and get me a room when the whole place was fully booked. Except, the place was fully booked for the "Little Miss Junior Miss" Pageant, or some other stupid name like that, which meant HELL for Andy and I as the entire place was infested with pre-teen beauty queens, their scary domineering mothers, and other random siblings that came along for the ride. Can you say O. M. G. Now, normally this would be a non-issue, as we are rarely in our hotel room except to sleep and once in the room you couldnt hear a lot of hallway noise. But this 10 story hotel had a grand total of 2 elevators, which were packed at all hours of the day with girls in gowns and tiaras, groups of girls in heavy makeup, or wet children dripping from the hotel pool. This made getting in and out a bit challenging since we were on the top floor. I realize this is hardly Marriotts fault that the Junior Misses had descended upon Middleton, since they are just trying to turn a buck in this economy, but the design of this place was not user friendly in the slightest. Also, hey brilliant idea guys, put the pool across the hall from the elevator and then make that whole area tile so people track water out and the floor is slippery! Nice. And also understaff the dining area so noone can get in and eat because there is noone to clean off the tables and take your order. Nice planning! Man, that whole experience left a bad taste. The worst part will be trying to convince Andy to stay at a Marriott ever again as he is just now getting relief from the migrane he got on Saturday.

    A larger king bed suite
    Garrett Y.

    Overall this is the typical Marriott. I travel quite often and have experienced the much more modernized and renovated Marriott's. The one in Middleton is a bit outdated compared to those, but is still reliable and comfortable. I usually stay here whenever I am in Madison for business. The hotel has an open atrium with the guest rooms surrounding it going up about 10 floors. I get a little anxious walking down the hallway as one side is open to the atrium. One a couple of occasions (including this one), I was upgraded to a larger king suite. They are huge, with space for a couch and lounge chair. The bathroom is about the same size as the other guest rooms (tiny). The concierge lounge (on floor 10) is also standard and consistent. I like coming here for the breakfast in the morning, and for the dessert and coffee in the evening. There is also a breakfast buffet in the restaurant in the mornings. I have had dinner downstairs in the bar, and the food is okay. It's not 5 star Michelin quality but is decent for a hotel restaurant.

    Bathroom in King room

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    Page 1 of 3

    Ask the Community - Madison Marriott West

    Review Highlights - Madison Marriott West

    Tamika at the front desk is a sweetheart too.

    Mentioned in 2 reviews

    Read more highlights

    Hilton Garden Inn Madison West/Middleton - Welcome to the Hilton Garden Inn Madison West/Middleton

    Hilton Garden Inn Madison West/Middleton

    (48 reviews)

    $$

    Not the homiest of hiltons but certainly not the worst. I had one decent night out of 3 here. I…read morethink the beds were a bit firmer than I had in other places. The place is quiet. Not a ton of traffic or people here. It seems to be on the edge of a newly developed part of town so it still feels a bit remote. Amenities are pretty basic. The gym is good enough for mostly cardio. It's quite small. The pool is the thing that captures the eye. It looks newly renovated and was fun. There's a few entrances and exits to the place. The main one leads to the main road but the back ones lead to a quicker walk to the shopping mall that is adjacent to it. Only interacted with the night staff. They seemed pretty sleepy. Not a ton of energy and couldn't really help answer any questions about what happens in the morning here. Breakfast is not included and cost about 10 dollars I believe. There's no shuttle from the airport neither. Luckily the airport is only about 20 minutes away and cost me about 20 dollars.

    Hilton Garden Inns around the country are very consistently comfortable and a bit upscale and this…read morelocation was no exception. The room was clean. The staff was very nice and accommodating and the exercise room is ideal for cardio or muscle building exercises. I usually have a veggie omelette for breakfast when I travel. Sometime it can be greasy or dry. The omelette made here was perfect being neither dry nor greasy. Well done Justino on the omelette!!! The waiter and waitress here was also very nice and made sure to take care of me with fast coffee to the table and checked on me several times. Great job all around.

    Holiday Inn Express & Suites Madison West - Middleton - Breakfast Seating Area at Holiday Inn Express Madison West

    Holiday Inn Express & Suites Madison West - Middleton

    (7 reviews)

    I'm liking the Holiday Inn Express. Very friendly check in, everything is pretty new and clean…read more And the fitness room and pool (especially the hot tub) are amazing. Top notch fitness equipment is rare at any hotel, much less a HI Express. Location is a little tough to find (use your map app) because it's literally burying in a bunch of businesses and office buildings. There are no straight, north/south type roads to get there. I tried to manage my way out without my maps and had to give up!

    We stayed for 1 night and main things we were seeking was free hot breakfast, heated pool, comfy…read morebeds. When we arrived, we realized we booked a night during a big wrestling tournament for kids and this was their hotel for the weekend. Most of the kids were nice but the large group did over crowed the pool area and we could not use it. We figured they would have to go to bed early and changed our plans and did an early dinner to come back in time to hopefully use the pool when kids would be going in for the night. We were right and able to use the pool the last 1 hour. It was dirty and messy after kids and parents left, that was rude and either parents should have been better or the hotel knowing they had this large group should have set some type of boundaries to accommodate outside guests and cleaned after their big group left. The rudest things about all this was when we came down to get a coffee and hot chocolate in the evening that the parents "owned" the eating area it seemed. They had the TV with the games on, bottles of Jack and beer were open in display all over the tables and parents were loud and having a watch party. As I walked over with my kids to get them a hot chocolate that area was a mess with water all over and sadly no hot chocolate left only the coffee. I literally was waiting next to coffee maker while the adults were standing and drinking by it and were not getting the hint to please move so we can make our drinks. The hotel managers on shift did nothing, let them be loud and drink openly while other guests were trying to enjoy the amenities and area. Just insane to let this be allowed. I did see earlier in the day that the parents had a "meeting room" right by the pool that they were using to eat and stay out of the way of regular guests but that room opened up into the whole area of the hotel by that evening. It just felt intimidating being around with our kids while those parents were being loud, drunk, and a bit rude. The kids throughout the day were nice, even made free bracelets for guests' kids, and even 1 group while in the elevator apologies if they (the kids) were being loud and taking over the pool. They are the ones that gave us the tip that the pool should be open for us (kids) later when they need to go to bed as they had a meet in the morning. Pool was heated and we did get to enjoy it for a solid hour if we had time would have jumped in again the morning. Room was clean but old and could hear everyone around us even though we were on the top floor. Breakfast is what helped us leave in a good mood. Since everyone was gone early, we were able to enjoy a yummy hot breakfast, and they had an amazing selection for a free breakfast. Pancakes, sausage, omelets, cinnamon buns, cereal, toast, bagels, hard boiled eggs, several juices and milks to pick from, and MORE. Large eating area so everyone could sit and eat without having to take it to your room. Also loved all the condiments and extra plates they provide. Very helpful for our kids. All in all, we might stay again but would double check that there are no major events - maybe post this somewhere or give your regular guests extra perks for dealing with these big groups. Management, please keep large groups like that "in check" - to ensure your other guests feel safe to be in any public area that they would like; especially when those big groups are drinking all day (We saw it, as soon as we checked in around 4 pm and still drinking by 9pm). Also, with those big groups maybe allow them to have certain pool times and let outside guests be aware of this. When having big groups, you should be cleaning more often and stocking your coffee and water areas more often and do an extra cleaning around the pool area after big groups leave.

    SpringHill Suites by Marriott Madison

    SpringHill Suites by Marriott Madison

    (22 reviews)

    Great location, friendly staff, close to all. This location is celebrating its 7th birthday, so…read morefairly new hotel, clean, with all the bells and whistles. Check in, lobby, bar, and breakfast all on ground floor. Next floor up is conf rooms, bathrooms, gym, and pool. The pool is heated but no hot tub :( If you are staying tippy top, you will need your key card to access the high floors on the elevators which are pretty fast by the way. Luggage carriers are conveniently located by elevators in garage, there is a daily charge to park onsite. Lots of shopping and dining options within walking distance of the hotel. If exercise or nature is your jam, Picnic point is only 2.5 miles away from the hotel door. The room itself was very conducive, mini fridge, microwave, bar space, work space, lounge space, bed space, and spa space. The only thing confusing to me is that Marriot seems to have opted out of including vents in the bathrooms. Meaning if you made a stink, you can trap it by closing the door, but you cannot diffuse it, unless you brought alternative means with you to do so. If you are expecting a lake view, make sure you request it prior to check in and also know that you will need to be above a certain floor level because 2nd floor has a view of the side of Target. The ice machines are great and have the added feature of tap water to refill water bottles and thermoses and such. It is a lovely venue and location and I would totally stay here again.

    Stayed here for a work trip and was impressed! The rooms are bigger than a standard hotel, with a…read moredesk and sitting area. The breakfast was good with eggs and sausage, oatmeal, cereal, yogurt, and melon. It was quiet, I was close to the elevator so I was a little worried about noise (I'm a light sleeper), but it was great. Other than an occasional loud walker in another room I didn't hear anything when I was in my room. I'll be frequenting this area for work, so I'll look forward to staying here again.

    Staybridge Suites Middleton/Madison-West

    Staybridge Suites Middleton/Madison-West

    (30 reviews)

    $$

    I'd say this is an average 3-star hotel, and honestly we weren't looking for much more than that on…read moreour very brief trip to town. The hotel as a whole feels small with low ceilings and narrow corridors. Our double-bed-room was on the first floor off of the lobby. To our surprise, it had a 'full' kitchen in there, with a large fridge, stovetop, and even a dishwasher. I suppose people could stay for lengths of time here? We spent very little time in our room, apart from sleeping, so the only thing that got use was the bed. Oh and the bathroom/shower, which were clean but certainly outdated. Bed was just fine, not uncomfortable, but perhaps some new pillows are in order. We had a few items from the breakfast bar in the morning--subpar food but does the trick if you're looking to get your fill. They had everything from potatoes, eggs, and sausage patties to yogurt and cereal. Pros: Free parking for guests, including underground heated options. Front desk staff was very friendly. And I'd say the best thing about this hotel is the location, as it's right within a big outdoor shopping/restaurant center. Walkable to plenty of places down the street.

    Date of visit: August 30, 2024 Room: 320…read more I am normally a Hilton person, but I had a free night through IHG and since we were just staying in town for one night for the Badger game, this was a perfect opportunity to take advantage of the night. This Staybridge was relatively close to Camp Randall and the reviews through Yelp seemed to confirm that this was a good hotel. Unfortunately that was not the case. Finding the hotel and securing a parking spot in the lot was easy, and check in was relatively straightforward. The clerk was friendly and provided the necessary information efficiently. Nice that the pool is open 24 hours, not that we ended up using it. The clerk also referenced a note about there only being one bed; which is fine since I reserved a room with just one bed... After check in we entered the hotel and noticed a smell in the hallway that my husband likened to a porta potty. The smell did not get much better when we entered our room; it smelled stale, as though the room had been closed up for a long time and just recently placed back into service. Perhaps that was the case given the hasty patch job we noticed above the shower in the bathroom. Speaking of the shower, the pressure was decent, which surprised me given how much water was still coming out of the bath faucet while the shower was running. Points for using the refillable bottles of shampoo, body wash, and conditioner, but the bottles were not very full--good thing we weren't staying long! Also disappointing was how disgusting the fridge was. The outside of the unit looked like someone had shaken a can of orange Fanta, opened the can, and then walked away. Again, glad that we only spent one night here.

    Madison Marriott West - hotels - Updated May 2026

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