I LOVE madewell, their style is so clean and simple. The City Center location always has great selection and if I go in and Catalina is there it's always a pleasant experience. She helps me put outfits together and goes above and beyond to get me what items I am looking for.
Why I took off a star- There are two other employees that work there (I dk their names) but every time I go in there they seemed bothered if I ask if they have something in another size or if they can price match with online. I went to the Galleria location and they were more than happy to order online for me and price match, but for some reason they never want to do it at city center.... My last experience: I went to buy two items because I didn't want to wait for them to get shipped but they said they couldn't price match, so I agreed to buy it online instead. Then the girl acted like she would do me a favor (i guess they needed the sale) and give me the same discount with a coupon she had in store.... I went ahead and accepted for her to give me the offer, but wasn't content that she gave me pushback; their customer service is lacking big time. I probably would've bought more if it wasn't for her attitude, at that point I was ready to get out of there. read more