Friendly service, was looking for long Define jacket colors and salesperson was quick to point out the colors and offered to get me a different size if needed. Good selection and store was jam packed full of merch. I had a coupon to use and I got checked out quickly. The pricing is the usual and the pricing may be high but the quality is also high Highly recommended for the lululemon aficionado. I do wish they had a sample of each define jacket colors in stock in all the stores! read more

Lululemon Athletica - Outside - Sports Wear Near Me - Houston, Texas

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Dear Stakeholders and Management, I am writing to formally report a serious incident involving my minor children that occurred at your store located at 800 Town and Country Blvd, Houston, TX, on May 2, 2026, at approximately 7:30 PM. During my daughter's 14th birthday celebration, staff members engaged in unprofessional behavior that caused significant emotional distress. An employee disregarded my parental instructions and pressured my daughter to try on inappropriate clothing sizes while making hurtful comments regarding her body image, specifically telling her she needed to "lose 15 pounds." Furthermore, staff provided age-inappropriate clothing to an 8-year-old child in our group and encouraged her to model it in front of adult male spectators. This occurred despite my specific instructions to the contrary. When a male adult was asked to leave, employees instead encouraged his presence, creating a highly inappropriate and unsafe environment for minors. As a registered nurse specializing in pediatric emergency psychiatric trauma, I recognize these actions as psychological harassment. This experience triggered a severe anxiety attack for my daughter and has resulted in ongoing depression and social isolation. The interaction occurred in a co-ed dressing area where staff actively encouraged male patrons in their 40s who were not purchasing items to observe, compromising my children's safety and privacy. I have recorded evidence of these interactions and will act accordingly depending on your response with this information and willing to assist amicably. However, I have a duty to the public and act and respond like a prudent and competent nurse. It's an easy thing for me to address but understand the company would never support those employees choosing to represent crimes against children and respected professionals. I am requesting a formal review of this incident and a prompt explanation of the corrective actions being taken. Given the severity of the trauma inflicted, I expect an acknowledgment of these violations and a direct apology to my daughter. I look forward to your prompt response to resolve this matter. Best regards, Alexandra read more

Where do I even begin? This place is so poorly managed and staffed with completely incompetent people. I came here to return an item I ordered online- something that should've been super simple and straight forward. But apparently, the tag on the product "wasn't in their system" bc it's still "too new." (whatever that means and what a lame excuse and that is none of my concern) and instead of actually helping me, they were pushing the inconvenience onto me bc their barcode system failed telling ME that I should return via online! Uhh.. excuse you, if i wanted to do it online I would not have wasted my time and gas driving here in the first place to do it in person. If I wanted to return it online, I would've done that in the first place. I came in specifically to handle it in person, to get my refund quickly and avoid the hassle. Yet, they showed zero initiative, no effort to look up the item, no call to the company, nothing. Only after I insisted expressing my frustration for being inconvenienced due to technical issue on THEIR end and stood my ground did they finally start making calls and figuring things out. All that... just for one simple return, AND after I refused their suggestion of telling me to do it online. I waited in line for over an hour for something that should've taken LESS than one minute. Completely unacceptable service and attitude. read more

There are several place I go typically for workout wear and I remember coming to this location for a special preopening event when they 1st came to City Centre. They gave us a private day to shop if you were a Lifetime Fitness instructor.( I taught cycling classes) The service was incredible and the selection was equally good. All instructors went home with a pair of $70 leggings and could buy more things if wanted. Ever since then have been a fan .Their sale rack often has some cute discounted items and the service is often very good. Parking can be a bit challenging but they have a parking garage within walking distance . read more

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I do not usually shop at Lululemon, but I received a couple of items from my son that I needed to exchange. Went into this location and was greeted and helped by a lovely salesperson. We told her the situation and she made a couple of recommendations. Was able to try the items on and exchange the items that I needed in a few minutes. Dressing rooms are nice and clean. The people are helpful and friendly. I recommend this store as the staff is helpful. read more

I've been a long time Lululemon fan. The company has had their down moments with quality control and PR issues. But overall, I think they do a good job trying to connect with the community that their stores are located in. They provide free events (run, yoga, etc) at their store locations and hold race events. I remember the Lululemon Half Marathon held in Vancouver. Those were so popular, the event tickets sold out in less than half an hour. A lot of participants were out-of-towners. The Lululemon San Diego 10K occurred in November 2019. Then COVID (almost) shut down the entire world in 2020. Now that COVID is under manageable situations, Lululemon has resumed their sponsored races (just the 10K, haven't heard anything about the half marathon yet). For 2022, the race events are held in Atlanta, Georgia and Houston, Texas. They provide hydration throughout the race route and food at the end. It seems like this year's theme is fried food (doughnuts in Atlanta and churros in Houston), free popsicles at the Atlanta event & free beer for the Houston event, free Olipop sodas, and free Box waters. And at the end of the last session of free yoga stretch, the yoga participants can take home the yoga mat they worked out on. They also have a pop-up store where you can purchase event-specific items (plus other add-ons from their store). Overall, I give them two thumbs up. Also, I have to give a shout-out to Ty and the Lululemon staff at the Houston location. They were very helpful in locating and finding a top that was in the store but doesn't show up on the website. Similar experience with the woman who helped me check out at the pop-up store. I can't wait for them to announce the 2023 races. read more

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When here to check out some running shoes for my wife but they only had a black and white pair that were hideous! The petite young lady was very helpful! She let my wife try on the shoe to get the feel of it. She also was busy at the time folding apparel, and stopped what she was doing to assist. Big thumbs up to her! read more

Lululemon Athletica - Sports Wear Near Me - Houston, Texas

I love lululemon and am constantly getting new gear, I went shopping on Saturday wearing one of my new define jackets and some lady that works there literally followed me and confronted me because she thought I was stealing since I was the only Hispanic in the store, wearing the "new color". Its sad, I spend hundred of dollars here just to get racially profiled. Had to tell her that I owned the jacket for her to leave me alone. Never going to this location again. Made me feel very uncomfortable. read more

I had such an incredible experience twice this week. Staff went above and beyond and were so friendly. read more

Lululemon Athletica - Outside the store - Sports Wear Near Me - Houston, Texas

I really want to love this location since it's so convenient to my house but in the 3 years I've been going into this store, everything I want to try on and buy, is always sold out and the staff seem really stressed out trying to ring you up or find you your size. Don't even try shopping here during the holiday season, you'll get stressed out watching the staff try to ring everyone as fast as they can and try to shove you out the door. This isn't a retail experience I recommend. PRO TIP: Shop online as the stock seems plentiful read more

If you are in the sweat collective...do not shop sale items here. They will not honor it...purchase it from the other locations or online where your discount will apply!!! I called the SC directly and they even told me it should have applied and yet I spoke directly to the manager...don't do it....she told me she would not honor it! read more

We all know lululemon prices are not cheap. Some would say overpriced. That can be said for a lot of things For me, I don't buy lululemon apparel but I don't mind getting them as gift. One time, my wife bought me a lululemon polo shirt and the security tag was still there. I went to different stores that were more convenient in term of parking (not a big fan of City Centre parking) but they couldn't get the tag out. That was why I visited this location. When I walked in I was asked by a friendly salesperson whether I need any assistance. I told her about the tag and she immediately led me to the register. She quickly took the tag off, fold my shirt, and put in a bag for me. I was impressed with the service. From that experience, I give this lululemon four stars. If they have more sales I'll probably get more of their clothing from my wife. read more

I love lululemon but I hate this location because there's so many times I've come in here and not been greeted. I've even raised the issue to other locations and they told me they'd report it to fix it and no improvements. I literally made eye contact with two employees in the same minute that didn't greet me. It's crazy to think about considering how much I've spent at this location and company overall read more

Visited this Lululemon normally everyone is such a great help, Lori the manager with shoulder length hair made this experience negative, after asking a question about quality promise she was rude & over helping me with questions. Made a rude face rolled her eyes and called up the next guest definitely not how a manager is supposed to act and set this type of example to new employees. Will be contacting cooperate. read more

I literally shop in the raggiest clothes (more in line with comfy home clothes but not so upscale compared to the rest of the shoppers who shop this location) and I always feel like I am judging myself more than the employees are. I certainly get more stares from the customers there than employees. So far I've always had a good experience here. Employees are always helpful. I always buy at least $200 worth of clothes because they are genuinely good quality and mostly buy regular priced stuff because their sale section is pretty much non existent. I can't find long durable (as in machine washable) work pants anywhere but here (how odd is that!?!) . All my pants from this store still look new. I always believe in quality over quantity and that's why I shop at Lululemon and this location doesn't disappoint. read more

Lululemon is something I've been wanting to scope out for a while, but I have also feared that it is another pricey trend among the working (out) girls. Certainly, their prices are very intimdating online. Maybe different from Nike, Adidas, and some other sportswear manufacturers, Lululemon seems to have a slightly girlier look to it. Even the logo is more feminine! So what's the store like? The City Centre store is what you'd expect -- a beautiful storeroom of their greatest pants, including the ones that aren't sheer down the backside. Joke. The women who work there are truly work out buffs, and they look so beautiful. I didn't see an ugly person who worked there. In the store, they cover a handful of sportswear needs: yoga, running, cycling, and cardio class wear. (Maybe this is evidenced by their website.) They do keep a sale rack which appears to contain things that are online. So, they probably take online returns. They also have a small section for menswear. The Accessories section is basic but covers your essentials. (I fell in love with the microfiber towels...) I think other than style, what sets Lululemon apart is the knowledgeable and friendly workforce. The girls I talked to were telling me their workout alternatives while recovering from similar injuries, how to stretch out my tendonitis injury, the fact that they have free yoga at 11am on Sundays... FUN FACT: They offer free hemming on pants with a simple hemline (not drawstring or gathered bottoms.) #petites-win BATHROOM REVIEW: Gorgeous, spacious. You could change and shower in this space, although they have changing rooms. The bathroom had space to set down your purse on a nice table. Also, it had soap AND lotion. :) read more

Love lululemon but definitely NOT making a reservation to shop. Ridiculous.. I will take my business elsewhere. Good luck with that. I will not be back. read more

Me and my girlfriend started wearing lululemon more often as we transition into more respectable clothing. We love lululemon so spending money there is literally not a problem, until we shopped at this lululemon store. We walked in because my girlfriend wanted something she saw online and this was the closest lululemon to us. We walked in doing our business there and I happen to stumble upon this nice print 11' shorts. I normally wear the 9' short, but lululemon does altering for free. I asked them if they can make my shorts the 9' shorts and MOVE THE EMBLEM to the spot it is normally in for the 9 incher and the person said yes and even wrote it on the note! A week later we arrive back to pick up my shorts and I was EXTREMELY dissappointed. The sewing was off and falling apart and the emblem was not moved. What is the point of buying lululemons if it looks fake? I asked a different person why did it come out like that and she was confused herself. So she went to go speak with her "manager" and he said that the person who does the altering does not do that. So I told them I don't want it anymore because I was over promised and under delievered. I asked for a refund and the "manager" said I could not get refunded and my options were to either get something else and pay the difference or to recieve in store credit. Now it wasn't the fact that he couldn't refunded it, it was the way this "manager" handled me. No respect to me and my girlfriend and did not give a single crap about our business. He had no urgency and just wanted us out of the store immediately. He was not cooperating at all and everyone there were snobby and started acting like we were annoying so they avoided us and threw the "manager" to take care of us. It is a shame that we experienced this at a shop we love and know that we will no longer shop at that location as it is filled with workers who literally don't care about customer service. read more

Terrible service and dirty clothes. Stay away from this store. Pros- great location Cons- clothes are covered in dog hairs or some kind of hairs. Waited 12 minutes in changing room for a different size until the employee realized she forgot about me. I went in looking for their new slim pants since all of my pants are Lululemon. Found all of the ones in my size covered with dog hairs and dust like they were dragged on the floor. I figure I could clean them after they're tailored. Tried a pair on in dressing room. I asked attendant for another pair but she forgot and had me waiting in room for over ten minutes. No one else was around to help since I was already undressed. read more

Three times we attempted to enter this store tonight. Each time, a girl was guarding the door. Her words to me "It ain't because of Covid. It's because we are short staffed." Perhaps this girl should stop monitoring the entrance and be a part of the staff. Makes no sense. We also asked her if she wanted our business. Her response: "Oh we have plenty of guests. We are not worried about losing your business." Well, you just lose two customers who knew exactly what they needed. read more

I do love this store. Sure the items are pricey but they're so worth it. The sales staff is super helpful, setting up your dressing room, bringing other sizes and colors to swap out. I always end up with a new pair of yoga pants when in town. Clean large store front, helpful staff, lots of variety, a girl can't go wrong here! read more

This location is the best one in Houston, and the team is the most helpful and knowledgeable!

They are always nice and greeted me as I walked in the door and made me feel comfortable shopping. They were patient and it seemed like they were genuine to help out customers. read more

I would select "no stars" but that is not an option: Love the athletic wear, can't deal with the attitudes and negativity the Staff brings into the environment. Don't dare ask any questions, or ask for a size over a 4, you will be looked at like a murderer. Purchase your LuLuLemon gear ELSEWHERE. read more

I bought a pair of $130 ABC pants and wore them maybe 10 time in about three months and noticed a hole about an inch long in the seam bellow the pocket. I took them to this location because Lulu's warranty is supposed to be great. Whoever the older brunette lady was that "helped" me was the most sour Lulu employee I've ever met and would not honor their company policy for an obvious factory defect. $130 Lulu pants should last longer than my $30 American Eagle jeans. read more

What's wrong with the blonde girl working there? I have been a lulu customer for well over 10 years and had purchases and returns numerous times. I went in with a item NWT purchased online and order confirmation email. She said I have to show her the credit card statement with the purchase otherwise it will be a store credit. I was like what? No one ever asks for that! She said it is because on the order confirmation the credit card used was not listed. But I have order number shouldn't your system be able to just figure that out? And what about the other many times I returned with no issues! Really feel like to me she just wants to boost the sale number by not giving money back but store credit. I was once told by lulu lemon former employee their sale revenue number determines their store tier and in turns affects their income. Anyways I will never shop there ever again. read more

I am usually quite the fan of Lululemon. I love their products and have referred many of my friends to use their products. As such, this review is not intended for their products but for the associates particularly at this store. After receiving a Christmas gift for a pair of workout shorts, I intended to switch them out with the highly sought after 4-way shorts. I initially thought I could find my way and get the shorts I was looking for without any help, but after looking through a pile of shorts, I couldn't find them. I went up to the associate at the register and asked her if a pair of shorts I had in my hand were the 4 way shorts. She replied, "I don't know, but someone in the back should be able to tell you." Granted the store wasn't busy and she could have easily taken the time to show me where they were. Once I went back to the back of the store, the associate in the back basically just told me they only make 4 ways in solids. Now, I know online and rarely they do have patterns. However, it made me feel like she didn't want to take the time to see if they did. After all that, I decided just to return the shorts for a gift card. Back to original associate. Again, she was rude and appeared annoyed to help me. Sorry, Lululemon...I really do enjoy your products...but I will no longer give this store my business. Guess I'll do all my shopping online and enjoy that free shipping without the attitude! read more

I've been to every lululemon in Houston and without a doubt, this is my favorite location. I'm not really sure why there's so many reviews stating their service sucks, but I had a great shopping experience here. It's definitely not as busy as the one in the galleria but it is just as big if not bigger. Came earlier today to make an exchange on a jacket my sister got me as a gift and they were extremely, extremely helpful. I'm pretty sure every single employee was helping me find things at one point. Most notably Elizabeth, who was insightful about the different materials and giving me her honest opinion on piece. The store is well kept and clean. Good amount of inventory and everything just kind of flows. I don't feel as confined as I do at the Galleria location which is nice, should the store get busy busy. They've also hemmed a pair of my WunderUnder tights and they did a fantastic job on those! I don't particularly LOVE coming to City Centre as there's not really much to do here or stores to shop at, but if I need to just pick up something from Lulu, this is my go to. read more

They do not have variety of size and tights at this store, if you are wearing the smallest size like me, you will have a hard time to find your clothes. Moreover, I've been here more than 4 times and every time, sale attendances seem to ignore me .... but they are very nice with others. And by others, I meant non-Asian customers. I don't know the reason behind this but the only person who was nice with me was the lady in charge of the fitting room. For the rest, it was a night mare experience for me, especially if I wanted to return something. For the record, Lululemon did have issue with tight's sheerness and that was why I came to return my order, and it seemed like these people at the store did not understand that ... weird!!!??? On top of that, there was one time, when I was waiting for my stuff to scan so I can pay and get the hell out of there, the lady behind the counter kept talking to a customer besides me. Not to mention that customer was already taken care, and she let me wait and wait and wait until they were done with the conversation. I stood there and felt like a silly ... human being. With the price Lululemon charges their customers, I would expect more EQUALLY good customer service. I'm done with this store in City Centre, probably will try the one near Galleria. Man, every time ... so frustrated. read more

I'm just not impressed. I was trying to find some support tops for yoga and I'm not a size 8 or less. Some may say "lose weight"? Or maybe they should learn how to properly order for their shoppers. There were larger sizes here and there, but they weren't support tops and just tanks. For $70 - a tank top. What a joke. I've gotten great yoga wear, with support, at Academy for half that price. But I also realize a logo doesn't make you a yogi or fitness expert. Maybe all my sizes were hiding in the back? I wouldn't know since the sales people were too interested in chatting with one another. Other than checking out, I didn't see one person being asked if they needed help even while they were digging through the racks. They are too busy gabbing with one another to do their jobs. I'm sure they would say I should have asked them, but a good sales person would be asking me proactively. read more

Just had the most unfortunate and unpleasant experience at this location. Went to try and exchange a final sale jacket that had been mis-sized for another. I do understand that it is a final sale item and would have been able to shrug my shoulders and move on had it not been for the unbelievably condescending, abrupt and rude response from one of the checker girls (named London) who interjected during my inquiry with a different associate with blatant disdain and side eye saying I can just give it to someone as a gift. :::blink blink::: Instead, I decided to go ahead and return the $233 worth of items I had purchased rather than continue to spend money here. Athleta is more than happy with the $500 purchase I just made with them. In turn, I'm happy to give them said money without having to be subjected to a stuck up cashier girl. Annnnnd done. read more

Worst lululemon I've been too in terms of service. I wasn't acknowledged by any of the sales representatives throughout my visit. In fact, they were chitchatting among themselves. The changing room was filled with clothes, I barely had any room to set my clothes down. I came in to purchase two kung fu pants and a couple of yoga tank tops. Thanks to their subpar customer service this location missed out on more than $400 worth of sales. I won't be visiting this store anytime soon. read more

I had a wonderful experience with great customer service. It was my first time to a Lululemon, so one of the girls helped me picked out some great leggings while explaining the differences. read more

The staff were very rude and disrespectful. The employees were yelling at customers and rolling their eyes. This was definitely a horrible experience. read more

The blonde lady was not friendly or helpful at all on a return with tags and packaging. She said unless I had receipt I can not return or exchange. These were gifts and the people did not give a gift receipt. I have exchanged things there many times before and am a loyal customer and have 4 teens that buy from lululemon. I don't appreciate them not helping loyal customers out. If this is going to be their new standard I would highly recommend fabletics and carbon38 for your athletic wear needs. So disappointing read more

One of my favorite Lululemon locations in Houston! The store is always clean and orderly, educators are friendly and helpful, and there is plenty of parking at the nearby garage. An employee helped me pick out a pair of leggings and she was more than happy to help. Everything in the store is so stylish and great quality! I highly recommend checking out this place if you're in the area. read more

This place needs to hire employees with BRAINS not just legs that fit into their leggings. I purchased a pair of Wunder under hr 25 inch inseam without even trying them on. The cashier looked at it and told me all about those pants that I already knew. When I tried them on they didn't feel like my old pairs so I went to the heights location to get them hemmed. There they told me those pants were not the same as what's on the tag! And they couldn't exchange for me because it would mess up their inventory. So I drove 20 more miles back to this location to exchange for the right pair. And they don't have it... These employees need to pay attention to what they're doing and less chatting with each other. You get paid to work! Anyways, I love their clothes but the quality of their employees is a joke. Avoid this location! read more

I wasn't sure about paying these prices for workout clothes, but since I've gotten more into yoga, I decided to go on and spring for better quality. I came to this store just to check it out but ended up making a few purchases. I love the yoga pants, top, and bra I purchased here. Thanks Rocky, for helping me choose the right pants and size! I'll be back. read more

A good friend of mine turned me on to Lululemon and I am officially a junkie! While I generally order my goods online, I have been to this location when I'm messing around at City Centre. The store itself is spacious with lots of stuff, so much so that, if you have never been to a Lulu store, it can probably be overwhelming. But the staff is super helpful and pretty good about knowing what size you will need, since what you may wear in clothes is not what you will wear in this stuff. $50 for a tank top you ask? Uh, yeah. But this is high quality stuff that lasts, looks great on and makes me run faster whenever I'm wearing it! Ok, just kidding on that last one! :) My favs here are: Speed Short - I wear these for running and for all of my workouts. They even make a version that's roomier in the legs for gals who are super muscular. I have about 15 pairs of these shorts in such fun colors and patterns! Cool Racerback Tank Top - I must own about 25 different colors & patterns of this. I like that this doesn't have a built in bra, since I tend to wear high end sports bras so I really don't need to look like I have uni-boob with a sports bra and a built in shelf bra. The one item I'm not crazy about here is the Ta-Ta Tamer Bra. I actually bought this in the store and it honestly makes me feel like I'm in an episode of Baywatch since it pushes my D cup boobs up, which, when running is not really what I'm going for!! LOL!!! I do wear it though during Yoga and Pilates because I paid some scratch for it and don't want to "not" use it. Good stuff and I'll continue to buy from here!! read more

I like this location because the workers are friendlier than the midtown location. They actually ask you if you need help and welcome you to their store. I like the sale rack! read more