Not a great value at all for the price. Checking in was lackluster, when I asked for help with my bags the receptionist looked puzzled and said they don't have staff who do that here. Okay. The room was lackluster - this is somehow no minifridge even in the Deluxe room, and in-room minibar options are the sparsest I have ever seen. In addition, I had a robe requested prior to landing in new york (as per their bizarre policy that robes are by request only) - only to discover, of course, no robe in the room upon check-in! All requests made to the front desk however were speedy, as my next issue was that my much-looked-forward-to post flight shower was delayed due to an issue with the shower drain. As I ran the water to get it warm, the water level grew and grew on the shower floor until it nearly spilled out onto the bathroom floor. Seems that the drain isnt regularly cleaned and was so clogged that it wouldn't allow any running water to escape. However the maintenance gentleman who was sent to help (who arrived very promptly) was wonderful and fixed the issue quickly. Other small inconveniences: the room service website does not work - there is a QR code in the room that you scan to order & pay from your phone - I tried several times throughout the day and no matter if it was AM or PM, I kept getting the same error message when trying to add items to my cart - "our store is not currently accepting orders." Okay. The day prior to checkout, I requested late checkout without issue - however when checkout day came, at 11:30 AM (a half hour before regular checkout, and an hour and a half before the late checkout time I was given), a woman briskly knocked on the door and immediately opened it, finding me there in my bathrobe about to take a shower. I'm not quite sure what she was doing there as she didn't have a housekeeping cart, but she had an employee badge. She asked me if I was checking out soon, as if I had overstayed my welcome, to which I said I was given late checkout, and she responded by saying she didn't speak English... okay. That is a major safety concern if staff is entering rooms without confirming first if there is a guest inside. I called down to the front desk and asked if my late checkout had been revoked, and they reassured me that the woman had made a mistake and I was still good to check out at 1PM. Well, it was no understatement that my following shower was a terrifying one, waiting for someone to enter again, but luckily nobody did. Checking out was OK, I had the front desk hold my luggage for me so I could grab a bagel next door, only to be told upon returning that I was not allowed to sit in the lobby and eat it. No outside food. Okay. I will definitely not be staying here again, however I do want to thank a few staff members who made the stay a lot less of a ripoff - Samantha at the front desk who made checking out a breeze, the nighttime front desk clerk, Corey, who eagerly grabbed me fresh towels at the late late hour of 3AM - the female bartender whose name I did not catch but was so friendly and made me one of the best mezcal margaritas of my life, and of course the maintenance man who quickly fixed my shower's drain. I wish more of the staff were like them, I would have had a much more pleasant stay! read more