About 2 go out of state road trip and stopped by to get my car ready to roll , Lucky Did The Job…read moreand Did The Job Well . I was In A Rush , But He Didn't Rush The Job. 5 Stars , Support Local .. Support Lucky

I strongly recommend NOT using this shop for anything beyond very minor work (at most an oil…read morechange). Before authorizing any significant repair, read the BBB complaints. I wish I had. En route to DEN airport, my steering tightened and car started smoking due to what appeared to be a serpentine belt issue. My roadside assistance allowed for 10 miles free towing, and I found Lucky Legend Automotive through Google. It was close by and reviews were fine. I spoke with Lance, who sounded confident he could fix it quickly and affordably. Based on that, I had the vehicle towed to his shop, which operates out of his personal garage at his home. Initially, things seemed reasonable. He replaced the serpentine belt and tensioner after a few hours, but the issue was not resolved. I left on my trip and he called me and told me the power steering pump was damaged and needed replacement. I authorized the repair and paid approximately $1,600 total ($565 by credit card when I was in person and $1,056 via Venmo at his request). The pump itself was billed at $593, which I later learned was significantly marked up. After more than a week, I picked up my vehicle. The power steering wasn't working and steering was extremely tight. I was told it would "loosen up with driving." I drove the car home without power steering. He also left an unsealed bottle of power steering fluid in the car, which leaked onto my floor mat. The next day, I took the car to Stevinson Toyota West for a second opinion. They diagnosed that the power steering rack and lines were damaged because the system was not properly cleaned when the pump was replaced. Debris from the failed pump contaminated the system and destroyed the rack. The repair cost me roughly $4,500 including a rental car. I texted Lance, explained the diagnosis, and asked if the dealership could remove the pump and whether he would refund it. He explicitly agreed in writing. Based on that authorization, I had the work done. We agreed I could bring the old pump back for a refund. When I brought the pump back to him, his position changed. He claimed he owed me nothing and offered a $100 credit toward future work instead. He then began citing what can only be described as incorrect and threatening "legal" language, claiming he was not liable and referencing clauses he misunderstood or misapplied--even though I had his written authorization to proceed with repairs elsewhere. He said his vendor would not accept it back since another shop took it out (which he confirmed was fine to do) and told me he was "dead broke" but promised verbally to make it right. That never happened. Separately, my AirTag went missing from my keychain. He admitted he threw it into bushes near his house because he thought he was being tracked. It was never recovered or replaced as he had promised. He told me to reach out to him in a couple of weeks and he'd make it right. After this, he blocked my phone number.. The only reason he contacted me again was after I filed a credit card chargeback. At that point, he doubled down, again claiming no responsibility, and stated via text that although he was aware of our prior conversations, he had been impaired when making those promises and was "not thinking clearly." That statement alone should concern anyone trusting this person with their vehicle. Bottom line: I paid $1,600 for work that did not fix the problem, contributed to further damage, and required thousands more to repair. A refund was promised in writing and later denied. Communication stopped once money was requested back, and legal intimidation replaced accountability. I support small businesses and independent shops, and I did not want to write this review. But I feel misled, overcharged, and stonewalled. Based on my experience, this is not a reliable or trustworthy business for major automotive repairs.

After taking my car to 2 - either incompetent or dishonest (or both!) auto repair shops - Hotchkiss…read moreAuto Repair on Colfax, found the issues, and repaired them - for nearly 1/2 the cost one shop quoted me. They also, re-repaired what the other shop said they fixed. They were notably, very competent, professional, and friendly. Well done and thank you!!

Jenna made the service experience a positive one. She was very easy to communicate with, sent text…read moremessages and phone calls with frequent updates. I also loved how all service recommendations were made via text with a link to approve or reject recommended service. The Jeep is running much smoother than it was and no leaks yay! Thank you Jenna, the mechanics in the back and Hotchkiss in general! Would recommend and would return! Great experience overall!

Our family has used Johnny Good for years…read more They are always great, they are honest and will always make sure your car is back on the road! They are very fair on their pricing and treat their customers like family!

We got a quote from another shop for work that didn't even need to be done. We took our car here…read moreand they correctly diagnosed the actual issue and saved us a lot of money. I will 100% be coming here any time I need work in the future. I wish I found them sooner! Really good people and you can sense it right when you walk in the door. Thank you Johnny and team!

Needed one thing and was upcharged after being told different. Took longer than usual, unable to…read moretell how many quarts were used, dishonest and fishy.

Horrible customer service. Horrible management. Do not go here. Went for an oil change now my car…read morewon't stop leaking. Told me I need to pay out of pocket to fix a part they broke.

I am extremely grateful to have found Al. My car AC went out and little amounts of oil were leaking…read morefrom my 2019 Jeep. I went to Yelp to contact a few places and I'll responded immediately saying he could come over for a full car inspection. He was at my house in an hour and knew exactly what my car needed, what pieces needed to be replaced, and recommended replacing a few plastic parts associated with the oil seal and engine stuff with metal ones to avoid future problems and explained why these things were causing my car issues and why they needed to be replaced. I really appreciated how well everything was explained, and trusted him immediately as his knowledge was very evident to look at my car. I asked him to take a look at the engine, brakes, and I needed a few other things looked at and I'll knew exactly what the problems were and gave me a quote and said I could bring it by the shop and he would have it fixed by the next day. It was ready as promised, and fine initally. Then when I drove a few hours later, there were new issues and I was lucky to make it home so I contacted Al at 8pm and instead of responding the next day, he came over at 9 PM on a Friday night to pick my car and take it back to his shop which was a huge relief to me as I planned to drive to the mountains the next day and was sure I'd have to cancel my trip. He figured out what happened and fixed it immediately. Al truly went above and beyond and is so knowledgeable and knew exactly what was causing an issue and understands systems and recommend preventative service. He confirmed everything in the engine was connected properly, washed it down, and replaced my cabin filter for free. Thank you!!!

The customer was excellent. Alvaro was very communicative. Alvaro also worked expediently and did…read morea great job on my CV axle replacement. And he cleaned up well, no mess left behind. I couldn't be happier with the work. It was a great value as well!

I had an appointment with them to repair my coolant leak at 7:30 my car was not taken into the bay…read moreuntil 1:45 they were on their phones the entire time I was waiting, once they were finished with my vehicle they told me it should be good to drive on the road I got on the road my engine blew immediately they could have KILLED me. And of course they don't want to take responsibility. I had to call my lawyer for them to even come get the vehicle for them to even look at it.

Had an appointment at 11 got there at 10:40ish and it was almost 1pm and my vechicle was still…read moreOutside!! Why do they make appointments if they don't prioritize appointments first!!

Excellent service! Gave me all the information I needed. Very good at talking to someone who is not…read moreauto savvy.

I've been going to Mike at Novic Automotive for the past seven years, and he has been nothing short…read moreof incredible. He's worked on my box trucks and my personal vehicles, and every time the work has been flawless. In my opinion, he is the best mechanic in the entire state of Colorado. He's extremely honest, straightforward, and takes real pride in his work. He's not the cheapest but when Mike takes on a job, you know it's going to be done perfectly and done right the first time. I highly, highly recommend Mike to anyone looking for a trustworthy, top-quality mechanic. You won't find better.