Did not share pricing during multiple calls before service call, did not explain payment options, did not fix issue. After 30 minutes of four guys standing around watching one try to fix a sink, they revealed that I'd need to pay $300 check or cash and told me it was a 3% service charge to do it by card online. After the surprise rate, for a drain that remains clogged and a mess in the bathroom, I was also charged a surprise $25 dollar service charge for doing an ACH online. This isn't the standard experience with plumbers, these guys are not fair dealers. read more

We have a 100 year old home in the suburbs - our sewer started to back up a couple weeks ago when we did laundry, so we had another firm come and rot out our sewer line for general maintenance. As they cleared, they hit a blockage about 75 yards into the lawn and couldn't go further, and so they left having completed their rotting job. Next day we did laundry and water came immediately up through the floor tile - so we knew something had happened. I immediately moved to get three quotes like I do for all large projects - but then remembered a firm I used in the city when I was younger - Madden. They had always helped me with my garden unit that had an overhead line during the years of massive rains, and they were always reliable and reasonable. Thankfully, they had grown and extended their service area into our suburb since those days. Madden got us a competitive quote on an expedited basis, and we moved forward. As soon as the contract was signed Madden had permits underway and requested the utilities be marked. At this time, we had not showered in 2 days, no laundry, and used the washroom sparingly - it was like camping...in the worst campground of all time. Thankfully the permits cleared after we harassed our village over and over, and with Madden's held got the utilities marked on an emergency basis. They got everything done as quickly as possible given dependency on other parties.. When the work started....my gosh....i had no idea people could work so hard. in 4 hours the techs had hand dug a 10 foot by 8 foot discovery pit where the blockage was detected. The next day all of the broken pipe was cleared and replaced. There was some internal work on the main stack where water was coming up through the floor at the point of connection - the tech's hammered through and found another broken pipe from the sewer stack, so that was replaced with new PVC. We've been up and running this week - no issues with anything sewer related after multiple rounds of laundry and standard family usage. Of all the home issues once can have, sewer utility is the worst to wrestle with. I'm glad to have found Madden again, thankful that they gave me a competitive quote when we were in a dire situation, and would always recommend them to anyone in an emergency. read more

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These guys are the BEST. I only wish I found them sooner . They put all my anxiety about sewage pipes at peace. They made it simple. They just came, showed everything inside my pipes on the camera and FIXED the sewage after another company failed to fix. They charge very reasonable fees. I don't have anxiety about sewage pipes anymore because I know who can fix it if i ever have a problem again . I made a mistake of going to another company found on yelp first when my basement toilet backed out. I wasted 1100 using another plumber who was available sooner. Midden sewage is worth the money and the wait . read more

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Issue: Basement floor drain backup when running washing machine. My appointment was set up a few days after I called. The team arrived on time. The technician, Austin, was personable and professional. He diagnosed the problem quickly. He rodded the cleanout sewer line, pulled out a small amount of tree roots and cleared the clog in about 20 minutes. Cost: $475 (I would not describe the cost for a job of this size as affordable or reasonable.) Warranty: 60 days I thought the great reviews for Madden came from Next Door. I only mention that because I'd be more inclined to rely on what neighbors say about their experiences with service providers. For that reason, and because I was in too much of a hurry to get the clog cleared is why I did not do my normal due diligence and get estimates from other businesses. My mistake was a very costly mistake that I will not likely make in the future. read more

Another plumber recommended Madden to us to fix the bricks and pipes in the sewer basin. Quoted a fair price and did an excellent job. Fast and friendly. read more

Madden Sewer & Drain - Sewer basin after the work vs before - Plumbing Near Me - Chicago, Illinois

They came and did the private drain program for me No nonsense ,great at his job . Everyone that works there is extremely professional. Would definitely recommend read more

Madden recently completed some complicated work on behalf of my condo building. They performed top quality work to rebuild and repair two catch basins ahead of schedule, even as the scope of work evolved and got more complex. The team was professional and well organized, and the management was knowledgeable and responsive. The pricing was reasonable. Overall, I was extremely satisfied with the final work product, the team, and the price. They have my full endorsement, and I will use them again. read more

I had a Catch Basin clean out, Electric rodding and camera inspection of Sewer Pipe. They arrive on time, we're careful not to harm any of my plants and they were careful not to leave and debris. The cost was very reasonable. I would definitely recommend Madden Sewerand Drain. read more

Our project was a large one and a significant investment to repair some old issues along with upgrading our system with modern flood controls as part of our property improvement. We want to recognize the whole Madden team for a job well done. From the beginning we found everybody we dealt with to be knowledgeable, professional, courteous and good communicators. That gave us a lot of confidence in you. We're very happy with the work, both in terms of quality and timely completion, from the major steps right down to a few small punch list items. Well done. read more

Wish I could give a MILLION stars. This is the way businesses should be run. From start to finish this company was on point and I would not hesitate to call them for any future plumbing needs or recommend them to friends and family. Thank you, Sean and crew for a job well done! read more

So excited to have found Madden! My basement kept flooding very early in the year and it turned out I needed my line rodded. Madden was super responsive and sent someone immediately, and (knock on wood) the basement has been dry ever since. Their pricing is completely reasonable and I highly recommend them! read more

I have dealt with many plumbing companies. Madden folks were very professional and explained everything to me they told me what is the right thing to do. I could tell the passion they carry for their work and also help their customer the right way. Kevin and Austin are both ROCKSTARS. Its hard to find such individuals in the service industry. read more

The staff and workers are always helpful, courteous, and professional. We have called Madden yearly for over 10 years to rod and to maintain our front-lawn clean-out and to check our indoor lines and sump pump. All good! This business upholds very high standards and is very trustworthy -- unlike some licensed "professionals" who work out of offices and do little but shuffle paper and count money. Madden employees work hard to get the job done right each time--and they often provide free and very helpful advice! Individual or family-owned businesses rely on loyal customers and word-of-mouth referrals. We have often referred others and we are happy to write this review. We feel better knowing we are paying perhaps a bit more for high quality, complete work. This company is definitely worth a call and worth trying for sewer rodding or indoor issues. Almost always on time and always upfront about costs, scheduling. We always feel much more comfortable working with others we can fully trust. read more

I had a bad smell in my finished basement which is NEVER a good thing. Over the 4 years of living in my home I had called out three different plumbers. All of them didn't fully understand my system and said there was no need to do anything. But this year enough is enough. I called Madden, they came out three days later. Their team was so professional. The guys had some questions, cause let's face it, my system is a little weird, but then Kevin came out. He identified what needed to be done in minutes. Two hours later, problem solved. I would highly recommend them. read more

We only had a few minor issues that needed addressed and Madden Sewer & Drain were extremely prompt, professional and knowledgeable. They were very flexible with their scheduling of the quote and work. Although these were only minor fixes, if the need ever comes up again we will definitely be calling Madden first. read more

Installed Flood Control System. Work went as planned. Responsive, great customer service.

Loved working with Shaun Madden and his crew! We had some basement water issues ~ minor window well leaks. All the big commercial companies kept trying to over sell us with anywhere to $12 - $18k basement flood control though we never have flooded. Shaun came to take a look and gave us better options that exceeded our expectations. His team was great to work with. The team was punctual, courteous, the install was fabulous and the clean up was great. We would highly recommend this company for all your plumbing & sewer needs! read more

Some time ago I witnessed work that Madden Sewer was doing installing a sump pump on another building in the neighborhood. Was so impressed with its work that I decided to give them a call regarding a seepage problem with my property. An estimate was made and the work was eventually completed in a timely fashion. I was not disappointed. The labor including a check for cracks, waterproofing, the inspection of the drain line, the installation of a channel drain, and new pipes. The workers were absolutely wonderful. Superior workmanship and total attention to detail was clearly evident. Highly recommended! read more

Sewer needed rodded we have a 6 inch clean out in our front yard. Call Madden they were here within an hour and a half. They roddded inch cutter first, then ran the 6 inch cutter out to the street, and back to our catch basin. Just like you're supposed to. They were very polite efficient, problem solved. They were quick professional and affordable read more

They did not do what I asked, to rod all lines. The tech said there was 'no point', because my main line needs work and it wouldn't go anywhere. I acquiesced... but only to my demise... when days after sewage started coming up into my dishwasher flooding it and having it ruin my hardwood floors and leak down to the basement. The tech lied and said he rodded the main and toilet stack but did not. They still charged me for that and after I called them out on charging me for services not performed, they didn't believe me ask said they have to check with the tech who lied about it in the 1st place. Just because an employee has worked with you for 20 years, dosen't mean they don't expire after some time. read more

I was referred to Madden by another contractor that I have used for 25 years. I was told he was an honest contractor. I had a big problem with water everywhere in a tenant's apartment from a leaking water service line under the basement floor. Madden gave me fast high quality service and with a reasonable quote. Madden's quote was significantly less then the quote from my plumber for the last 15 years. I highly recommend Madden. I also had a second need to use Madden. Fast easy solution to a problem. Very knowledgeable workers determined the smell in a tenants bathroom was not from a sewer. I was absolutely certain the smell was from a bath sewer line. Turned out to be a squirrel that died behind the bath wall. You know you have a good plumber when they can tell the difference between a sewer smell and a dead animal. Also, they located the dead animal for me. read more

We needed our brick construction catch basin repaired. It was a job I had been putting off because I was not sure who to call, a plumber or a mason. I found Madden's website on the Internet on a Sunday and it was pretty good for a contractor's website. www.maddensewer.net (It was pretty good period. Most trades don't even seem to have websites. Madden's is well done.) The website seemed to describe the kind of work we needed. I left them a message at their work number and asked that they call me on Monday, which they did. They came out when they said they would, priced the job and put us on the schedule. They did the job on time. Although the job required slightly more work than originally thought, they charged us exactly the price that they had quoted originally. They did a fantastic job. I would hire them again in a heartbeat, I strongly recommend this company for any catch basin work or sewer line work. read more

Just had them out to fix a clogged toilet drain pipe. Excellent work and a reasonable price (Thanks to Javier). Friendly customer service that was really top notch (Thanks to Kim). This is my new go to plumber for future needs (hopefully not too soon though). read more

We are so happy that we were referred to Madden Sewer and Drain. They came at the appointed time, cleared up our clogged tub and were very professional. Their pricing was fair and we will use them in the future. We have already referred them to our neighbors. We wanted local people, not 800 numbers without local locations. Dave H. read more

Great service!!! Madden Sewer and Plumbing scheduled me on short notice and performed service on my ejector pump within the same day. They provided great quality work and made sure that my ejector was back in action and fully functioning. This is my second time using Madden and I appreciate that they warranty the products that they sell/install. read more

Madden installed an outside sewer clean out. They were quick, professional and I was even impressed with the way they were carefully dug in front of the house. It was nice to deal with professional people who have the experience and know their business. read more

As a busy property manager I need vendors who will preform at their best, every time. Thats why I use Madden Sewer and Drain. Great service at a fair price. Johnny - New City Properties read more

2nd time I've used them.. gladly! Maddens crew arrived exactly when they said they would, (within 30 min) with water coming into the basement every second counts... charged less than they quoted and removed roots that were the cause of the problem. They also repaired a Injector pump and cleared the surrounding area for a fraction of what others charged. The last 2 companies that came out charged me for this and the result was still WATER in the basement 3 months later! Very pleased with their company. read more

Madden installed a flood control device 10 years ago. I have had them out for a few other things and they have always done a great job. Highly recommend! read more

Integrity and trust are perfect words to use in association with Madden Sewer & Drain. They are true to their word, which is a rare find these days. read more

We are first time home owners going through all the stressful first time experiences of clogs, needing the flood system cleaned, etc. I left a message at 4pm on a Wednesday and got a call back at 8:15AM on Thursday morning saying they could be here in 30 minutes - and they were. I love that they come in a duo/work in teams - I felt this helped with efficiency and made me feel better. The guys were polite, courteous, and knowledgable, and their pricing was reasonable and explained to me UP FRONT - no surprises. We'll be return customers. read more

Excellent plumbers. Responsive, thorough and fair pricing. Gladly recommend them!

Shaun identified the cause of a sinkhole (abandoned catch basin) and fixed the problem. Service was prompt and friendly. Work was excellent and pricing was reasonable! Perfect combination! Thanks Madden team. read more

5 star for the quality of work and professionalism of the team who installed my injection pump system. My only suggestion is that after your receive a quote you call to understand each line item. This will allow you to understand scope, cost...Sean us very good at explaining it all. read more

I needed a sewer evaluation after a basement flood. They were very busy with all of the rainy weather but were able to fit us in. They were attentive and professional and completed the job to my satisfaction. read more

Good service, but he was not as buff as his billboard made him out to be. Would still recommend.

Been using Madden for years. They aren't the cheapest but they come out and fix clogged pipes as scheduled. Then one day the main guy had to look into the catch basin and he tells me it needs to be rebuilt, which it did, bricks falling off of it and everything. A call is given to them for an estimate. Instead of giving an estimate I get a call that they are on their way to do the work. No, they are told. Right now we just want an estimate. So they fax over a written estimate. $6,000 to rebuild the bricks in the catch basin, rod out to the street, replace the collapsed pipe from the basement to the catch basin involving digging up some sidewalk, and divert the sink line into the catch basin to stop the water from seeping up through the cracks in the basement floor. It wasn't an emergency, so about a year went by until we said okay, we have the time and money now to do it, come out and do it. They demanded half up front. $3000. Which they were given. But apparently over the course of that year they forgot what the job entailed. They come out, don't rebuild the catch basin but merely do a cosmetic deal on it by just coating it with cement (who cares what it looks like, it's a pit covered by a manhole cover), they replace only four foot of pipe (how does that help when the rest of the pipe going from the basement to the catch basin is collapsed), and don't do anything AT ALL with the sink line as the original proposal stated, and then do a sloppy job replacing the cement in the basement that they sledgehammered out leaving an ugly, bumpy lump in the middle of the room. At the end of the job, which only took two and a half days, I told the guy we weren't happy and he needed to call my partner or else he wasn't going to get paid, but he refused to call her, even laughed about it and made a snide comment to me about my partner being my "boss". What they did wasn't even worth the $3000 paid up front (as a matter of fact, I don't even understand what the point of what they did was--no problem was solved by the work they did), so obviously we weren't going to pay ANOTHER $3000, but they insisted we owed them. Never sent anyone over to talk to us, to inspect the job, to find out what the problem was, just insisted we needed to pay them. Very sad that we don't use Madden anymore after all these literally decades of using them, but how can you use someone again after they try to rip you off like that? My suggestion is trust them for a simple rodding but for nothing major. read more

Can't speak to the quality of work but the service is aweful. Waited all Saturday afternoon and they never showed up even after repeated phone calls to thier office. read more

I was referred to this company by my uncle last night when my sewer backed up and flooded the basement. I called and spoke to Sean , he sent out his technician Javier , the crew was punctual and showed up at the exact time they had specified. This has never happen to my house in 30+ years so I did not know what to expect. The tree roots finally got me! But hey these guys were clean, professional , prompt and reasonably priced. I would recommend them for any sewer needs. AAA+ service. Highly recommended !!! Thank you guys. read more

I had a floor drain in the basement backing up so I thought I would rent a power rodder and do it myself. It was then that I realized that I had a much bigger problem and couldn't handle it. I called Shaun on a Saturday and he was at my house within a hour or so. Him and Travis came out and cleared the line and got things working. They were awesome! I now have a plumber I can trust. If you need anything done, give these guys a call. read more