This is for the MAC store...I made a same day appointment to get my make up done and was told it would be 45-60 minutes. I had my make up done by Lonnie and when she found out it was for a special event she took her time, making sure everything was to my liking. She spent almost 2 hours getting the right look. All the MAC ladies were super friendly and funny. Lonnie was really personable and open to all of my feedback. She discussed the look I wanted and then checked in throughout to ensure it matched my vision. In general I feel that MAC uses a lot of face products to achieve that flawless look so although it felt a little caked on, everyone said it didn't look it! I would highly recommend the MAC location and Lonnie for make up!! read more

I've heard horror stories about Mac employees being bitchy so I was a little intimidated going to the store but Glendy was so super sweet and helpful about everything I was looking for and i was in and out with exactly what I needed will definitely be back :) read more

macys promos are very misleading!!! they love to overwhelm your mailbox and overflow your counters with sales and promotions. entice you with promo codes only to entice you to shop and or order online only to find out at check out the items you have selected cannot be purchased with their lie of a promo code... when you ask for help you are simply given an "oh i'm sorry that item cannot be used with this promotion." "is there anything else i can assist you with?" "ummmmm, you haven't assisted me with anything but an opportunity to waste my time!!! macy's you might do well to keep it simple and more clear in what you are advertising and make your promo codes work or not! stop making it frustrating and like a freakin' game in vegas! you put in the magic promo code and either it works or most likely doesn't! so frustrated! thanks jill @ macys for nothing!!! read more

I don't even know where to begin with this review. This is for the location outside of the mall. I booked an appointment to have my makeup done for a Marine Corps ball. I arrive at my scheduled appointment time only to be told that they double booked my appointment time. To make things worse, they told me that I would have to wait until the customer with the same appointment time as me was finished because she arrived a few minutes before I did, even though I was on time. Are you kidding me? I was unable to wait, I made an appointment for a reason, I was on a tight time schedule. This was completely unacceptable. If you double book someone, you make sure to have another staff member assist the other customer. You don't make a customer wait because YOU double booked someone. Furthermore, I wasn't offered anything to rectify this mistake. I work in the customer service industry and never have I been treated so poorly. Luckily I walked over to Sephora and I was fortunate enough to get my makeup done there without an appointment. Also received an amazing look and excellent service. The women at this MAC location are extremely rude and unhelpful. There never seems to be enough staff and it takes quite a bit of effort to get someone to assist you with any questions you may have. In addition, the quality of the makeup is not as good as it used to be. You can get better quality makeup for the same price elsewhere. With MAC products it's as if you're only paying for the name. Do yourself a favor and take your business elsewhere. read more

Tried to purchase gift card on-line. After filling out information three times, each time I clicked on CONTINUE, it said page not displayed. Called local Macy's to order by phone. It did not have a customer service or operator prompt...only a list of departments. Finally clicked on executive dept...no one answered & hung up on me. Going to try to get help another way. I gave up shopping at this Macy's because service was so poor but my niece likes to shop there...close to where she lives in Los Angeles area. Wanted to give her a gift card for graduation. Grrrrrrrrrrr! read more

As the ONLY major anchor store within a 50-mile radius, you'd think Macy's would be packed, wouldn't you? They aren't, and it's a good thing, because the store is almost devoid of anyone to help you. One can see this clearly when one enters a dressing room that echoes, has racks in front bursting with clothes, and the rooms are strewn with tags, hangers, clothes, and occasionally even one of those plastic anti-theft devices! The latter is ironic, because I left there once with a Christmas gift where they had NOT removed the device, and the machine never went off and I had to go back to get it removed (just saw this happened to someone else there). I CAN be drawn in to Macy's when they have a shoe sale, and in this department seems to be one of the ONLY decent employees in the store, Eduardo, who totally goes out of his way to both help you, and sell you something or find it at another store if they don't have it. Bravo Eduardo! Unfortunately, as you can see by the plethora of single-stars for this store based on service, Eduardo is an exception. As the saying goes it all flows from the top down, doesn't it? I had the displeasure of dealing with the store manager, Deb, and I'm going to bet she's at least part of the issue. I asked to see her after I found a number of items on sale recently, but realized I didn't have my Macy's card with me, so I requested that the items be held until the next day so that I could use my card and get an extra 20% off. Not one, but several sales women told my husband and I this could be done, no problemo. We even checked again before we left (it was around 6:30PM, a little late to turn around and come back, because I live over 30 minutes from the store) to be sure. My husband did say, I have a bad feeling about this. He was right. Next day I return to the store. I waited in line while a slow-moving sales clerk who looked both bored and unhappy helped other customers. I finally got to her and asked for my hold items. She told me she'd have to locate a key. After some minutes she returned, told me she had the key, asked for my name, and went to "find" the items. After a long wait, she came back and told me "someone must have put them away." I said why? She said they "must have written down the wrong date." I said the girl from the previous evening was very nice and asked ME to write up the slip to ensure they would not be put awa, so this seemed untrue. She looked annoyed and asked me what my items were. I told her the items came from different departments, but I described everything to a T. She disappeared, I found MOST of the items myself. Now she was back behind the register looking bored. I told her I could not locate my favorite items, including some white linen shorts, and that the items I did locate were now not ringing up at regular price. She said, yeah, the sale is over. Exasperated, I asked for the manager, she panicked for a moment and let it slip that we should be able to find the items because SHE had just unloaded the hold a few "minutes" before I walked in! She finally called the manager and said things like "I KNOW, but she wants to see you," and "I TOLD her that." Nice, huh? I was definitely not in Nordstrom, or even Banana Republic! I waited long enough to start wandering around the department until a severe (surly and burly) woman in a black dress come marching toward me. Without any intro, a smile, a greeting, she says, "you wanted to see me?" I asked for her name, she said "Deb." I told her the situation, and she told me she'd talk to her staff about holds, which she claimed are returned at the end of each day (contradicting what several sales women told us, as well as the woman who admitted she'd just unloaded my hold). I told her that was fine for Macy's but what was I to do? Would she honor the sales price on the items I WAS able to track down. Nope. To say she didn't give a rip about my business, or my mother's (who was with me), is an understatement. I hung the items on the nearest rack, and she walked away as I left with my mother. No further conversation, not even some other manner of keeping our business. It is unbelievable to me that a so-called manager would rather lose a $200 sale that day, and plenty in the future (I love clothes and was dressed nicely in one of THEIR dresses), than honor sale prices they CONSTANTLY have--especially since it was HER employees who erred! People were watching us, and a woman with a baby came out where I was making a call and said, "wow," to me. I replied, "rude, right?" and she laughed and agreed with me. So, will I ever shop here again? Only in a pinch. My husband works by the Brea Mall and if there's something I need, I'll ask him to get it there. I'll take the SKU #s down and call them to put it on hold, rather than give the sale to "Deb." Bad, bad business in this economy. Had she honored the sales prices, I'd have gone home with a handful of clothes. Eduardo, I'll miss you! read more

Andy in the men's dept is top notch. Best in the business customer service. 10 out of 5 stars. Ask for him when you shop at Macys. He is unbelievably genuine and over the top helpful. Make him a manager please! read more

I really like the mac outside the store rather than the one inside macys. Inside macys they always ignore me, stare at me like I'm going to steal something and have snobby attitudes! I love the mac outside the store they are super nice ,friendly and extremely helpful. read more

Super rude women here that eyeball you up and down like they're better than you. Terrible customer service. Would rather buy drugstore brands than deal with these fake women. read more

Clerk would not apply discount correctly. Wanted 4 pairs of levi's and they only had 1 in stock. Told me was 2 transactions, 1 for the pair in stock and 1 for the other 3. The sale was buy 1 get 1 for 50%. The clerk stated we'd have to pay full price for 3 and 50% off for the 4th. I filed a complaint with the Mall. I will say a supervisor called the next business day, was very interested in identifying the clerk and convinced me that was not how Macy's wanted customers treated. 20 years - first issue. If you have a problem, call a manager. read more

Okay my issue is they are really lacking there customer service, they are becoming like jcpenny. Any ways they don't bother asking you if you need assistance and this is not the first time we have gone there and they continue to talk among them selves or complain about how people leave crazy amounts of clothes in the changing room. That is your job dont complain..I like to shop and enjoy my self not deal with people and there issues. . read more

Macy's has really gone down hill. They used to be a great place to shop with great employees that were willing to help. It is now a penny pinching shit hole, with employees that are anything but helpful. Their return polices have become terrible and their "coupon exclusions" are a joke. I can sincerely say that I hope all of the employees find better jobs and that Macy's goes out of business. read more

Holy Moly rudeness from the women in this store this morning. My wife and I walked in to get her a mascara. Well we opened the door and when we walked in there was no one around. A woman finally sauntered out of the back and told us that we would have to leave that they were not open. I looked at my clock and it was 10:59 and they open at 11. It's 102 degrees outside already. I asked if she really wanted us to go outside for 1 minute. She said yes and mumbled about it being a security thing. Well don't have the damn doors open then. I took my wife to Sephora up the walk and she will never buy Mac again. I will be call this woman's manager tomorrow morning. read more

First of all poor customer service Women shoes departmentLana is very rude with attitude I don't know how they hired employees like that I wonder why they're going slow lately , Nordstrom have better quality shoes and better customer service I hope they fired the old lady Lana!!!! read more

I went here today because my wife told me that they had a Father's Day sale. So I went to check it out. This Macy's is broken up in 2. One store has the men,s children, and home store. The other one is women's items..go figure...lol. The sale was nice but probably better if I went there earlier. I was able to score a couple of Michael Kohr dress shirts for $19.99. That was unheard of. But it's your typical Macys. I shop her regardless if there was a big sale. read more

Have bought two items on line - one a coat which arrived creased and covered in animal hair, squashed down in a plastic bag - looks used ! And the second arrived today, $60 Ralph Lauren jeans - in the same state, screwed up in a small plastic bag secured with tape - legs all creased and turned inside out - also looks worn! Will never buy on line again! read more

I was there this past Sunday and practically ignored as well; it's the worst MAC store I've ever been to. There were two artists there and I just felt ignored. I could understand if it was extremely busy in the store but it wasn't at all. read more

Just went to Macy's to see tennis shoes. Nobody was there. I walked around about 5 minutes waiting. Still nobody. I then walked upstairs came back down. There was someone there. Where do they go? By that time I was a little irritated because I have a ton of things to do on my day off. Just saying Macy's.... have more people working. It seems like everyone is trying to fly by on the staff they have and not hire more. I'm sure I'm not the only one that has left and gone somewhere else because there was nobody to help! I do love the rest of the store and do tend to shop online due to staffing. read more

Love the makeup counters, typical Macy's. Lots to choose from. Always seem to find good stuff at the MAC, Benefit, and Urban Decay counters! Macy's is usually my go-to place when I'm shoe shopping as well. Great sales. read more

I got a makeover from Monica and she did such an amazing job!!! I've never done anything like that before and she did an amazing job at making me comfortable and doing my make up the perfect combination of subtle and dramatic. I felt so beautiful when she was done! I'll definitely be going back to her again! read more

This review is for Mac counter inside of Macys at the Promenade in Temecula. Rude, Rude, Rude. The lady's face was packed with makeup and when I asked her if there was one product that would give me light all over coverage she was annoyed.. Luckily I dont Need makeup but like to where a little bit every so often to work. I will not go back to the Mac counter n Macys at the Promenade in Temecula. Ill give my money to the helpful ladies at Sephora instead. read more

This is for the woman shoe dept. for giving us 2 left shoes, TWICE! Hopefully third time is a charm.

Had the worst make over ever!!! My makeup looked like a hot mess! Made an appointment to get my makeup done for a wedding I was attending in Temecula on June 29th. Makeup artist who did my makeup was an older lady (manager). Her skills were not good at all! Requested the smoky eye and she left me looking like a raccoon! After telling her that it was a little too smeared and too much she tried fixing but the only way to fix was by taking it all off! A mess! Only reason I have 2 stars was because I purchased awesome lip liner and lipstick... Do not get your makeup by manager! Ugh! read more

I want to say THANK YOU to Amanda in the "At Your Service" department. She clearly knows what customer service is all about! She went above and beyond to help me find a pair of boots that I needed to exchange. She was attentive, kind and patient. Her overall demeanor was fantastic! I am super appreciative for her help. Other people in the customer service department should take note, you have a terrific employee!!! read more

Like many Macys' stores, there is way too much space and not enough people on the floor. I think the only thing I really like about this location is that the MAC counter here is tired to the MAC "store" out by Yardhouse. I wanted a brush at the counter (but they were out) and were able to have the store hold one for me. That's pretty awesome. Otherwise, this is just like any other Macy's. read more

I enjoy Macy's because of their discounts and coupons. Every other Macy's I've been to has been a pleasant experience with very helpful workers (but not of the same level as Nordstrom or Bloomingdale). One helpful tip: check the prices online. Often they're much better than in store prices. This Macy's in Temecula lacks the customer service I've come to expect, meaning polite small talk and a smile. I don't expect much! I went to return some items I bought online and I got a hello from the worker and then she talked with her coworker about movies while handling my return. I got asked to sign the screen and a bye. I stood at the counter trying to get eye contact but it wasn't met at all :( I most likely won't be back to this location. read more

Good Macy's. They always seems to be having sales. I buy my kids clothes here.

I am assuming if you don't fit in their mold you don't get waited on. The girls thateventually waited on me was so rude. She waited on three people before she waited on me. And when I mentioned that to her ,she was so snippy to me it was crazy won't be going back bought a50 gift card read more

I like this store and usually get decent service, but the men's store does not offer very good customer service at all! A girl name Porsche was just awful! She didn't crack a smile, say hello, and looked down right miserable!! She definitely comes across like she hates her job. The store seems understaffed every time I'm there. Macy's, Please Hire more nice people for the men's store. I often buy my husband's clothes there and I buy many gifts! The women's store is much much better service wise! read more

They are understaffed and the customer service is horrible!! I waited 40 minutes in the watch/jewelry department...then for them not to help me. Never coming here again...Temecula needs a Nordstrom!!!!! read more

Macys Customer Service Corporate Office, My name is Harold Stewart.. My wife And I have been a Macys shopper over 40 years. My wife's also possess a Macys Platinum credit card. On January 14, 2018 at 3pm my wife and I had to return two items because they did not fit to the Temecula store. She returned a dress that she brought and I returned a long sleeve shirt that was given to me as a gift. Both departments told us that the item was over 365 days of purchase and my wife was told that on a $106.00 dress she could receive $11.00 back. Insulting. I was told on a $58.00 shirt that I could receive $15.00 at the men's department. Insult number two. When my wife returned her dress the manager of the department located what the sale price of the item was 365 days ago since we did not remember the price original paid. The manager located an amount of $88 dollars that the dress sold for 365 days ago. She then refund the amount to my wife's Macys Platinum credit card. Good customer service in this situation. On the same day at the same store I returned a shirt that was two small with the store tag still attached to it to the men's department of the same Temecula store. I also received the same 365 days prompt on the computer. I asked to see the manager of the department named Paula. She approached me with an attitude and told me that she would give me $15 and she could not do anything to help me. I then ask her to research the item 365 days ago since it was a gift and the tag attached reflect $59.00. She went back to her computer to do the research. When she came back she had a tablet in her hand and told me she could only give me $15 for the shirt because she could not find my purchase. I explained to her again that I did not purchase it, that was a gift given to me. At this time my wife and I believed that we were being accused of stealing the item and I was insulted by that and also to receive $15 on a shirt that cost $59 originally. I took the shirt back and left the store without incident Two scenarios that occurred that were handled with different outcomes. As said before that I have shopped at Macys stores over 40 years. How dare your manager and associates suggest that I stole this item and suggest that I just take $15 and leave the store. What should have been done and I would have been satisfied was similar to my wife's experience. Deduct 10 to 20% from the items tag and give the customer a gift card for that amount. This way the customer feels like he or she received a level of service close to the gift but that did not occur. I'm a retired United States Marine Officer who presently work for the Department of Defense. I make good salary and to be treated that way I see why sales have been reduced and numerous stores are closing. As of today my wife and my family to include my extended family will never shop at your store again. We will go to Nordstrom Store instead where the return policy is customer friendly and provides a level of service that we are accustom to. Also to a store that honors the customer and is committed to customer care. Harold Stewart Chief Warrant Officer United States Marine Corps, Retired read more

I'm a Macy's girl anyway but I needed to do this review to give credits to two awesome sales ladies at the fine jewelry department . A big thank you to Naomi who really did as a big favor on making the right choice of jewelries that makes us satisfied and also to Gail and Carolyn who both are so informative of the deals and discounts that we could have with our purchase . My husband can't really make up his mind on some stuff but they're so helpful and patient . Thank you very much ladies ! We will see you soon! William and Fatima read more

It's sad to see such rude people everywhere these days. At this place, I'm talking about the customers haggling over the Ralph lauren sale racks. Very sad. I feel for the friendly staff working here that has to put up with these people everyday. It's a pretty good MAYCYS, kind of small from the ones I've seen in Orange county but its ok. read more

My boyfriend bought me a nice ring for Christmas from Macy's. I wore it for maybe a month just around work and home until I noticed one of the small parts that holds the main jewel in was missing. It had just broken off at some point. I stopped wearing it because I was afraid the jewel would fall out. My boyfriend was looking at it and barely touched it and the jewel did pop out!!! So he took it into Macy's and even met the manager to see if they could maybe fix it somehow or replace it, but they did nothing for him. I'm super bummed he spent a good amount of money on something that didn't even last two months. Especially because money has been really tight lately. That was my only Christmas present from him. Not very good quality of product at Macy's I would say, and definitely not good customer service. I wish they would have done something for us. read more

Went to the MAC counter inside Macy's to buy a few new lipsticks. A salesgirl went to approach me but her coworker motioned like I had already been helped, so she approached another customer. It was fine because the other customer had been there longer than I had, so I kept looking around to see what else I could buy while I waited. While I was waiting, 2 salesgirls literally stood at the register talking and another walked by and acknowledged anther customer who had just walked in but ignored me with a handful of product in my hands. I had been in the department for 15 minutes, with product in my hands, clearly looking for someone to grab colors for me and nobody even bothered to help. I worked retail for 8 years so I get that things get busy and I don't mind waiting, but that was ridiculous. Thanks but i'll just order everything online through another retailer. read more

This is based on the shoe department. There was this older man helping us, who seemed like he absolutely did not like his job or care to be servicing us. I work in retail so to get horrible customer service is appalling compared to how much energy I put into my job. He has most likely been selling shoes way too long with no promotion so he's bitter. He didn't look at us in the eyes... Or engage at all. Just dropped the shoes off. read more

Nice enough Macy's. A few people asked me if I needed help, which was nice. Thought it was funny when security asked a rep to ask my female friend to exit the fitting room. Damn, now who is going to tell me what looks good!?!? read more

Love me some Macy's. A excellent place to shop with wide selections for everyone. Some good brands and prices on suits.

Just ok. Like any Macys. Found what I was looking for and left. Nice location. I am from out of town, so I got the feel like this mall was the greatest and latest in Temecula, but for some reason this Macys didn't feel like it. Not sure why.... read more

I want to first and foremost thank the amazing artists at this location! Every visit is special and unique. They all, always make me feel beautiful! They point things about my natural beauty that I should highlight and totally boost my self esteem. My last experience involved a beautiful lady Shannon. She helped me find quite a few products that I am so in love with and had received multiple compliments! We found some lip colors, eye shadows and she even helped me shape my eyebrows in a magnificent way! As a mom it's sometimes hard to feel like a pretty woman without the word mom attached to it and these people here always help me find that. This is my favorite location! Thank you everyone for your hard work and thank you again Shannon for making my day! I will be coming to you time and time again!! Ladies flag her down when you are here! I'm not sure of her schedule but I promise you this, she is AMAZING! read more

Macy's - Shannon did my makeup before a family photo shoot! How pretty do I look! - Department Stores Near Me - Temecula, California