I was entering the main entrance at ~3:35p Sunday, July 31, 2016 when one of the security greeters barks at me that I am not allowed to use the open esclators, I must wait in line for the packed claustrophobia inducing elevators because I am using a service dog. I politely protested and he was ruder. ADA law lets me use the escalator with my dog. She's a real service dog and is trained to do much more complicated things than just ride an escalator not stupid enough to get her feet caught in it or knock someone or something over on it. I was going to go look at dresses but instead I got a milkshake at Ben and Jerry's because what disabled person wants to give money to a store that restricts where they can go? You suck, Macy's. read more

Yesterday might of been one of the weirdest days I will ever have in my life, I kind of wonder how I made it through without a cocktail. First, I might have fainted on the N because we were packed like sardines and the driver accidently forgot to turn the AC on, but that is not why I am writing a review for Macy's. So, Yesterday I decided to take my full hour lunch and some how I ended up eating in the food court of Macy's...it's close. I ordered my food, got my diet coke, and sat down waiting for my sandwich. As I was waiting, staring off into space, I was confronted by a man handing me a business card. "Are you looking for any holiday work?" the jolly old man said. I politely responded that I was not, and went back to my lunch. The man continued, "Well I am Macy's Santa Claus, and you look just like an Elf! You would be great as one of my elves!" Really? Well, I guess that is a compliment coming from Santa! read more

I've been in several Macy's in several cities- everywhere! Macy's is just Macy's one step below Nordstroms one step above JC Penny. Yet at this Macy's, no not one in NYC or even in Beverly Hills, I was treated like I was too poor to be inside looking around let alone shop there. I only went here to make a payment since I was in the neighborhood and there is no Macy's in Berkeley. The lady at first counter walked away as I approached. The second counter, I was ignored until I waved my hand and motioned for her to come near. I don't have the plague, I'm not a hobo, yet I was treated like I must've mistaken the place for a Kmart or 99 cent store. I informed her I just wanted to make a payment and handed her my card which she acted like she was afraid to touch! So I suppose you wont be respected here unless you don your best dior, d&g, lv, gucci or chanel. But if you could afford to only wear those what the hell would you be doing shopping in a Macy's in SF? Dear god, its Macy's! Someone on food stamps could afford to shop here. They sell garbage brands, do I have to name them? I've been treated better shopping on Rodeo in sweats with bedhead. The single most pretentious, pompous, haughty and insolent business in the entire Bay Area thus far. Ridiculous. read more

My fiancé and I spent the day in San Francisco, and we were both in need of some new jeans. He graciously said that I could go first, so we walked into Macy's. Daaaaaaammn. This is the largest Macy's I've ever seen. It was definitely overwhelming. I knew that I wanted to find a killer pair of designer jeans, so I consulted the map of the 6 (6!) floors. I saw a section called something like "Designer Jeans" on the 4th floor, so we tried to find it. Apparently, "Designer Jeans" doesn't mean the designers I was looking for -- instead, it meant older designers like Buffalo, Levi's, Calvin Klein. Mine (7 for All Mankind, Joe's Jeans, Paige, etc.) were on the 3rd floor instead in the "Impulse" denim section. I'd hope that I wouldn't make an impulse decision when buying something so pricey..... Anyway, we found the other section, my fiancé collapsed into a "guy" chair (you know, for waiting boyfriends, husbands, dads, etc.) and I started looking at jeans. I quickly figured out that I needed to find a salesperson to unlock the alarms on the jeans I wanted to try. I lucked out with Chris. Chris was incredibly helpful. She listened to what I wanted in a pair of jeans, and she thought of brands that would look best on me. She never left me in the dressing room for more than 5 minutes at a time, and her recommendations were fantastic. She gave me honest feedback, and I ended up with a pair that flatters me and will hopefully last a long time. The reason why I take off a star is for my fiancé's experience. After Chris helped me find the pair I thought I was going to buy, I called him to ask him to take a look. He sent me a text a bit later to let me know that he tried finding me in one of the fitting rooms and that he got yelled at by an employee b/c he wasn't allowed to be in the fitting room area. She half-heartedly called out my name, and when I didn't answer, he felt so unwelcome there that he didn't want to keep trying to find me in another fitting room location. Wha? What kind of customer service is that? I removed another star because it was fairly complicated to find the restrooms -- we ended up finding them in the basement right next to Ben and Jerry's. Eeew. I can't imagine getting ice cream from that Ben and Jerry's when you can smell the bathroom aromas down the hall. My experience overall was great. If I want to brave the crowds, and especially if I want Chris's help finding another great pair of jeans, I'd return to this Macy's. Otherwise, I'll go somewhere closer to home. read more

This is basically a department store on steroids, but in the good way. Incredible shoe selection (HUGE sale section), women's clothing, men's clothing, housewares, bedding...everything is awesome! And for how large this location is...every employee I've ever talked to is friendly, never overwhelmed with the crowds and just delightful. Nice work! There's alos (on the first floor) a small food court with a Ben & Jerry's, Jamba Juice, truffles and a few restaurants. You honestly never have to leave...it's great! Overall...I'm a big fan of this Macy's. Shopping has never been so easy and fun. read more

Walking past the information desk lady on my way to the Post Office downstairs, I noticed she was S-N-O-R-I-N-G. Flash forward to 20 minutes when I'm coming back upstairs to get out of Macy's: She's drooling. Quality people they hire here. read more

FURNITURE DEPT ONLY: They have an extensive, affordable selection of sofas that beats the options i saw at: CB2, Ikea, Z Gallerie, West Elm, EQ3, Ruby Living Design, Crate and Barrel Outlet, and Costco......So if you're looking for a GREAT VALUE, check out Macy's furniture department for your next couch! After looking at the sofas at Macy's I realized a lot of the "trendy" furniture stores are a total ripoff. OH, and on top of it all, Macy's furniture warranty is INSANE. Approx $165 for 7 years of coverage for stains from food or bodily fluids...in other words, if you spill wine on your couch they'll come clean it up for you. If they can't clean it, they'll replace the cover. If the sofa is discontinued by that point and they can't replace the cover, they'll refund the full value of the sofa. And if you don't use the warranty at all within the 7 years, you get the $165 back (exact value depends on how expensive the sofa was in the first place). AMAZING! Now you know about Macy's furniture department too. You're welcome. p.s. Jay Gershon is a wonderful salesman! I loved working with him. read more

How much is that kitty in the window? $100 bucks according to the SF SPCA. *sigh* Poor little kitties being gawked at by millions of tourists and shoppers passing by the Macy's window display. I wanted to adopt them all, but I had a dress to shop for. Let me start out by saying that I hate malls...I hate department stores...and I hate Union Square. Shopping anywhere within a 5-block radius of Union Square is pain-inducing...but I had to find a dress for an upcoming holiday party...pronto. I checked out all of my favorite (and not so favorite) independent boutiques and came up empty-handed. So I had no other option but to drag myself into every major department store. I went to Nordstrom...sucked big time, but that's another review all together. I went to Bloomingdale's...not bad, but I still didn't find anything. I went to Barneys...are you fucking kidding me? Gee, let me just sign over the deed to my house so I can freakin afford one-tenth of a dress. Maybe part of a hem will do or at least a piece of thread! Hours later...I finally ended up at Macy's and lo and behold! Tah-da! There was the perfect classic black dress waiting to be bought and accessorized. (That'll be me at your holiday party looking all Audrey Hepburn-ish.) So next Christmas/Winter Solstice/Hanukkah/Kwanzaa, I won't waste any time...I'll just make a beeline for Macy's. (And hopefully the friendly Filipina saleswoman will still be working here.) read more

If you ever wanted to see everything that Macy's carries in one place, I mean everything, then just head on over to Macy's in downtown SF. I've never seen so many woman's shoes in my life. Why am I looking at woman's shoes? Because I'm a good boyfriend and there are a ton of shoes here so it takes a while. It's kind of an overwhelming madhouse, there really isn't a discernible rhyme or reason to how it's laid out. It's just a crap ton of shoes all over the place. Men's shoes are kinda laid out by style, sometimes, but ya, I've been here at least a half dozen times and it's always an adventure/nightmare. We actually just registered for our wedding here, and that was a super pleasurable process. The wedding registry people were super nice (why shouldn't they be, you're signing all your friends up to spend lots of money at their store). We got some tasty cookies and beverages and a scanner gun and were sent on our way. They also watched our bags for us, which was great so we didn't have to drag them along our epic registry building journey. This location has a bunch of on-site restaurants, but they are all kinda touristy. The best element is a Starbucks conveniently located on the fourth floor if you need a quick pick-me-up after visiting the shoe department. read more

Jewellery Counter. MINUS TEN stars. x_x *i'm pissed* !!! I had to almost BEG and MAKE A CASE that i was SINCERE about buying a ring, before the sales person was willing to open the cabinet and let me try it on!! SHE ASKED ME "DO YOU INTEND TO BUY? WHEN DO YOU PLAN TO BUY IT? TODAY?" i was half expecting her to make me commit to buying before i could see the ring, like put a reserve charge on my card or something!! i said my birthday was the next weekend, and i was shopping for a nice ring for myself, and she said "IF YOU ARE NOT BUYING IT RIGHT NOW, THEN I"M SORRY. NO USE LOOKING AT IT AS IT MIGHT NOT BE AVAILABLE WHEN YOU COME BACK...". and she just kept her keys to indicate that "NO. I WILL NOT SHOW YOU ANY RINGS" [later she told me she wasn't working the next day -- which explains that if my purchase was not going to be on her comission, she's not going to bother showing me anything] the only reason why i put up with that older lady was because i was already falling in love with that ring i saw in the cabinet. It was only later when she established that there might be a chance i was just going to buy it on the spot, that she reluctantly open the cabinet to let me try it on. When i wanted to compare it with another ring, she REFUSED TO SHOW IT TO ME!! She didn't want to answer any questions about the jewels either. No. the jewellery counter was not crowded and busy. She had nothing to do. Yet she didn't want to serve me. I suppose i needed to bring my bank statements to show yes, i can pay for the ring before i get some service? but i'm still thinking about that ring. maybe i'll go ask the nice ladies from the bedding department to come down to the first floor, and help me with my purchase transaction. otherwise... i'm crying about the insult, and the denied access to that pretty ring (i'm not going to buy the ring from THAT horrible sales person)... read more

Not a fan of Macy's but we need to get some shopping done for the little ones...not an easy task. Surprisingly, this location is very limited in selection. Beggers can't be choosers - we felt lucky to find gifts for a couple of the little ones. There was a line at the register. While one was fast, we got suck with the slower one...PLEASE staff your registers wisely with the right folks especially during this time! Can't get out of here fast enough, NEXT! read more

Recent fraud on my debit card from this specific Macy's location. My card never left my possession and I haven't set foot in this store at all. I'm led to believe one of their staff either is pulling some funny stuff at the register or their employees aren't properly checking ID's nor are they enforcing simple fraud prevention like disallowing multiple high-amount purchases on the same card in the same hour in the same store... I've contacted their corporate numerous times and filed a police report. Macy's corporate has been transferring me all over the place, giving me different numbers to the wrong department and blatantly ignoring all my requests to speak to someone in regards to this. read more

In January 2008, I went shopping here with a friend in preparation for an overseas trip. After purchasing a couple hundred dollars worth of clothes in Macy's, we stopped by the Macy's luggage section to consider purchasing some luggage. After the salesperson spent some time regaling us with stories of her time living in San Francisco, I noticed the bag I'd just had was missing. We looked all over the area, but apparently it had been shoplifted while we were looking at luggage or listening to the salesperson. Another salesperson, seeing my frantic search, directed me to Security, who whisked me downstairs to a small room. I was left there for about 20 minutes in what felt like a small interrogation room. The door was left open, and I could see Security checking the bags of each employee as they exited the building. Finally, a Security manager came and asked me to describe what happened. I said the items I had just purchased had been stolen, and asked if they could check their security cameras to help catch the thief. She asked if I had paid for the items. I said yes. When she heard this, she became rude and said that's not the store's responsiblity, and that they don't have security cameras. This had to be a flat out lie. For the few dollars labor they saved not helping a paying customer, Macy's has surely cost themselves thousands in revenue, and will cost themselves tens of thousands more, as I will never, ever, ever shop at Macy's again. read more

I am a Small Town Girl. I shop weekly at the modesto Macys,I am always complaining about how bad their selection is. I came here for the first time. I've been a Macys fan since 1998 and don't know how it took Me so long to come here but I finally did! I loved it. I was avoiding everything I came across here. horrible traffic just to find parking 1 hour. What I did find $15.00 plus tip. lots of unfriendly people. stop lights filled with pedestrians. loud noise coming from everywhere. oh my goodness! I got yelled at a few times by raged people in their vehicles. Makes me appreciate my country town even more. I got the real feel of the the big city for a moment. You never get the in the centralvalley. I splurged a little but it was all worth it. Shoes for days. 1 whole floor with all the shoes you can imagine. WoW!!! I bought 3 pairs and was left with a come back sensation. read more

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Had the best service from Steven Lee from fine jewelry the other day. What an absolute professional offering great service and a pleasure to speak to. Friendly, patient and keep in mind i came into fine jewelry with beat up clothes and he showed me respect and even came me his personal card. This man is definitely who you want to buy your Raymond Weil watches or Tag Heuers from. Keep shining Steven! read more

This particular Macy's may have more merchandise to offer than others, but customer service needs major work. After waiting for some time at the counter to return jewelry, I approached Mireille since she was wrapping things up with another customer. She refused to help me! Then I realized they must be paid on commission, so helping me with a return wouldn't get her a dime. Their shoes department wasn't any better. I had to hunt someone down for assistance. He told me to wait while he got the shoes in my size, but he must've forgotten because he moved on to helping someone else. Thank goodness for Bloomingdale's. read more

I spent 5 hours on the phone, yes seriously 5 hours on trying to get an online order processed. They kept cancelling my order when I called Macy's online they referred me over to fraud protection. Theirs a HUGE language barriers and with heavy heavy background noise. It sounds like a call center. The representatives lacked the most basic of communication skills. I thought having my call escalated to a manager the issue would be resolved, nope. The "supervisor" it was EVEN WORSE! I'm telling you this was one hell of an experience. I will NEVER buy another thing from this place again. I would except this kind of service from Walmart or another discount retailer not Macy! read more

This store has almost everything you could want under one roof: - trendy, affordable clothing - great sales - there are "Super Saturday Sales" almost every weekend!! And what's not to like about 65% off diamonds and fine jewelry?! - an addictive basement kitchen department - a great slightly-nicer-than-average foodcourt (Wolfgang Pucks makes a HUGE caesar salad that I have literal cravings for!) - a coffee shop with a fabulous view on the 4th floor, Confetti Coffee - the Cheesecake Factory is on the 8th floor, so you can shop while waiting for your table - a plus-size department larger than any other major department store with styles that aren't insulting to my sense of fashion or to my wallet - a HUGE shoe department with inexpensive trendy heels to high-end quality brands, and everything in between! These are the reasons I gave Macy's 4 stars instead of 5: - For some reason, the shoe department doesn't carry above a size 10 (yes, I know, if you hunt long enough, you'll find 2 pairs of 11's, but that hardly counts, given the literally thousands of styles they carry in sizes 5-10!) - The lingerie department refuses to stock larger sizes in bras or lingerie. So, if you're above a 36D, you will probably want to head across the street to Nordstrom's. - Macy's wedding registry is one of the worst dinosaurs out there...it's great if you can actually find the items in the store, but they probably won't be available online, and even if they are, they'll arrive broken, several weeks late. Trust me on this. - The women's bathrooms on the 3rd floor and lower level are so poorly maintained, not at all ventilated, and are generally so disgusting you'd be wiser to just wait until you get home! - Their "Tools of the Trade" brand of kitchenware might be really inexpensive, but it's poorly made...better wait until the better brands are on sale! A note: to the people who complain about Macy's clothing being so expensive and how they'd rather shop at Ross...you get what you pay for. And by shopping the obscure all-polyester brands at Ross, you are supporting child labor in 3rd world countries. Trust me, I'm in the rag biz. In closing, I'd rather shop Macy's any day than sift through the frumpy frocks at Nordstroms, where the sales associates stare down their noses at you, or at Bloomingdales/Neimans where I can't even afford the air. Macy's is a nice, moderate, trendy, and fun department store, and is a lovely refuge on Union Square, in the midst of designer boutiques that are fun to look at, but impossible for the average person to afford! read more

Holy. Crap. Have you seen the new Impulse section? It's over half of the third floor and seems to go on and on and on...I swear, it's the largest selection of trendy, high end clothes for the mademoiselles in the city. Literally. You cannot do it all in one day. Or without Power Bars. Minus one star because I'd still rather support small local businesses, no matter how big Macy's Theory section is. Minus another star because I worked at Macy's for four years and felt like it treated its employees like crap. read more

My review is specifically for Macy's By Appointment and my shopping experience with Edward this past weekend. What a phenomenal experience, Edward was the ultimate stylist! I emailed in advance with a few goals and provided a list of items from the site that appealed to my style. Edward did a great job of pulling some of those pieces, along with other suggestions. Besides one piece that I had originally picked myself being a winner, everything I chose to buy were items that he pulled for me, he has a tremendous sense of style. I didn't feel an ounce of pressure to buy anything, in fact, Edward helped me to cull down the collection at the end of my appointment to ensure I was only buying items that I really wanted. I wish I could do this again and again and have Edward as my secret fashion weapon, but, I'm relocating to a new city and am therefore happy to share this secret with SF. Macy's By Appointment is an awesome free service that makes you feel like a VIP. You have your own dedicated dressing room and get to really capitalize on your time by trying on looks that fit your goals and sizes right one after the next. read more

Selection wise it's good for a Macy's, but yeah.. no. Hire some freaking people to work there--especially during the holidays!? Whenever I go there I'm always surprised with the lack of service. I don't know why though since it's like that every time.. read more

The Best Macy's. A whole floor of women's shoes.! The Men's department is in a different building just around the corner, so 4 out of 7 floors fulls of just womens clothing. Huge selection. Love the City. read more

To Macy's Department Store, I hate hate hate your stupid preview day!!! Preview day Tuesday, but oops sorry it won't be on sale until next month, so come again! I don't get it. Does that really work? Sigh, Erlsk read more

What has happened to customer service? It was an early afternoon on a Tuesday, when I decided to try to find some new shoes. I have only shopped at this Macy's since moving to San Francisco. It has the largest selection, and when I need shoes, I always leave with a pari or two that meet my needs. Today the place was empty. There were less than half a dozen people trying on shoes. Most of the employees in the shoe department were standing around socializing. I really don't care that they were socializing. And I really don't want them to kiss my ass or be overly pushy; but a simple "how is your day?" or a "do you need any help?" just once in the 1/2 - 1 hour I spent roaming around and trying on some samples I guess was just too much to ask for. And it wasn't just the shoe department. I went throuugh the make up department on my way out. I actually did not see one customer, besides the people walking through. remember that I wanted to find something there before I left. I began walking around completely lost, stopping on occasion to try to figure out which way I should go. Some woman employees were laughing as they were making their way to behind the counter. They seemed to size me up, then actually continued to walk past me as tthey had made it to the counter. I walked by a couple of other mini groups of woman employees just the same. I actually shook my head in utter amazment. I finally had to interupt someone to ask where something was located. She seemed pissed that I had interrupted her. Though she at least pointed me in the right direction. looked down and took stock on what I was wearing as I was leaving. I usually shop looking like a slob. But since I am in desparate need of duing my laundry, I was dressed quite impecably. I will definately make it an effort to shop other places before I go to Macy's in the future. read more

A-OK online customer service from Robert Sleigh | Vice President General Manager | - Macy's Union Square - San Francisco,CA Phone 415.296.4860 robert.h.sleigh@macys.com His sterling corporate apology forces me to update my review from 1 star. Due to being a tender flower it'll be months till I visit Macys, yet when I do will take him up on his offer to meet. If you have a prob with an oddball clerk contact him. read more

Deceptive sales practice. So I finally agreed to setup a Macy's credit card when I decided to make some big purchases for my wedding. One piece of jewelry didn't fit so I exchanged it for one that did. What they didn't tell me: When you return the initial purchase after signing up for the credit card, they revoke the discount they offered. This amounted to a $46 charge to exchange a necklace for the correct size. They don't charge restocking fees and get great reviews for their return policy. I'm surprised they would do something so underhanded when it comes to signing up for their credit card. Go ahead and get the card bu make sure you have no intention of returning those initial items. read more

As good as it gets! Well, at least in SF that is. I prefer Macy's over Nordstroms and Bloomingdales cuz I feel they offer more of an affordable selection. Especially on mid level priced items like shoes and clothing. Plus, I love it when they have huge sales! I bought a pair of shoes that were on clearance then had an extra 40% off! I was happy as a clam! :) read more

This is for the Macy's basement floor, Kitchen Department. It's amazing. I thought this kind of customer service only existed in small towns. I've had 2 experiences now with the customer service reps on this floor. I can honestly say the best customer service I've ever experienced from anywhere! 1st time (fall '06) i bought a microwave. While purchasing, they asked where I parked. I smiled and said "I was thinking I'd get a cab?.." They willingly wrapped up my mic and brought it outside, as well as hailed a cab for me. 2nd time (this past this weekend), we were scouting for some dishware. Just before purchasing, a sales rep filled us in on an amazing dish sale- she really saved us! AND, pointed us to the flatware sale. When we told her the style wasn't what we were looking for, she noted what other stores we should check out while downtown. I yelled out loud "You are my favorite salesperson of all time." She simply smiled. Oh, and she let me use my Macy's gift card that was at least 6 yrs old. Too good to be true. read more

Great location... not the newest feeling store but it is quite large and the buyers are pretty good. They stock everything you could want. The deals are found sometimes but not too often, at least on the high end brands we look for. Staff is hit or miss... sometimes you get great people and sometimes you get the worst.. or just ignored. It is a big city and a big name store... and it lives up to what it should be... it just isn't the best one I have ever been in. Great food court, though. I didn't realize they had one but on the floor with the housewares... there is a great area for this. The cheesecake factory in the top of Macy's has the absolute best spot ever! Gorgeous view of Union Square. Burger place in Macy's isn't worth it to me, but is a nice place to have a drink with a nice view of Union Square. read more

Boo on Macy's for dumping the old Santa... 1) The complainers were adults. If you're over 18 seeing a dept store Santa but your panties are too tight, you deserve a lump of coal. 2) Santa has his own little room, so it's not like when he jokes with adults that it'll offend little kids. 3) The 2 years we've taken our little dude, the old Santa was awesome. We weren't rushed, we weren't pushed into buying photos, we could take our own photos. So boo on those who complained, and boo on you Macy's! read more

First of all, someone needs to update the Macy's picture because it doesnt look like that anymore! :) Second: Impulse on 3rd floor is the best! they have the most selection of designer jeans, even more than bloomingdales and saks fifth ave. if i want another pair of sevens then ill go here. the workers are super helpful but ONLY when its not busy. BUT Macy's is HUGE! it tends to get very pack and busy during the holidays but everyone shops here. you can find anything you want! After a long day of shopping you can always eat at Cheesecake Factory or the Cellar. you cant beat Macy's prices especially when they send me coupons ALMOST every week. i wonder how they make money when they have SALES all the time? read more

Highlights - This location is by far THE best during Christmas holiday. Outstanding decor, spectacular view of Union Square Xmas tree and ice rink, and SPCA window displays with actual kittens and puppies. - Multiple levels, variety of brands offered, and amazing shoe selection. This place is HUGE! - There is a food court, plenty of additional food options on the street level (Pinkberry/Boudin), and additional restaurants with amazing views overlooking Union Square (Cheesecake factory and Burger Bar). All day excursion right here! - Check out the neat bathroom on the 6th floor. One of the top, but IMO it's pretty dated and I don't get the hype. Improvements - Although clothing is laid out nicely and separated by brand name with evident signs, their fitting rooms are dated, messy, and some doors don't even lock. Tips - They ALWAYS have some type of sale going on. Sign up to receive updates or go online to check. read more

I love shopping here because of the Hugo Boss and Theory Boutique. The selection is wonderful and the staff is friendly and helpful. Omar, Anne, and the other staff always kit me out. Macy's offers free tailoring of pants with a $100 purchase. Bargains can be had if you check periodically. It seems like there is always some sale going on here. I once found a pair of Hugo Boss jeans for $30! Score! read more

This is so much better than the Macy's on the East coast. More styles and really good clearance rack. I found a Calvin Klein summer dress on sale for $30 with coupon, and a Jessica Simpson dress for $40 that retails for $120. I could easily peruse the racks for work dresses. Also got Levi's for $35/pair. Shoe department is also pretty sweet. The woman at the cash register even mentioned the sale, and held the clothes overnight so I could come back the next day and get the sale price. read more

The customer service by Kevin in the men's suit department and Shahin in women's department was fabulous. Way to go Macys in the era of questionable customer service to have top reviews. Congrats! read more

I had a great experience shopping with my mom here and I purchased two items of fine jewelry, a necklace for her birthday and a Tahitian pearl ring for myself. I needed to have the ring sized, and a week later I received a phone call that the ring was unable to be sized and that I had to either have one specially made for me or return it. Since I'd already had some buyer's remorse I decided to have it returned. The salesman asked me if it was okay if he did it the next day since he was just about to leave for the day, and I said that would be fine. It is now two weeks later and I still haven't received a refund. I have a contact number that I have called repeatedly and received no answer. There's no way to leave a message with the department from the number. It looks as if I want to get my money back, I have to take the time to go down there. I will not be purchasing a large item from Macy's in the future! read more

Some department stores probably have the most ridiculously slow sales persons around the bay. I see more people in the fine jewellery department checking out each others rear ends and nails instead of asking or checking on patrons. When you see a group of 5+ tourists around one particular G-shock section or a couple of Asian pointing out a particular model of the citizen eco drove watch.... what do you think common sense would dictate you to do?....your paid on comission tooo!.... This is why sometimes hiring under educated or hyper powdered (too much makeup on) staff members that barely pass high school or individuals who think they work at Prada but don't even know the difference between Prada and Burberry into a department store instead college kids looking for a chance to start works against the bottom line... Instead of getting a quality social person, they just hired a non English native narcissist... Good Job Macy's.. you really have the sh*t for brains when it comes to picking out candidates from the workforce pool read more

Don't ever buy mattress from Macys, salesman is nice & helpful. But when they set up delivery, the delivery guys are rude, I ordered only the mattress & frame (not the box spring), when they arrive & brought the box spring, I told the guy I didn't order box spring, he said box spring not cost anything, we give for you for free, again I said I could use my old box spring ? He said too small, better take their box spring, so finally I said ok..they threw my old boxspring, so after delivery & set up mattress & frame done, they left, I cleaned/vacuum my place, took shower, ready to go for an appointment. 1 hour later, delivery guys came back, kept knocked my door said the box spring not for me.., I told him "You're the one who gave to me, you said its free, boxspring not cost anything, only $1-$2". He said No, then he kept knocked my door for 20 minutes, I asked him to leave & let me call customer service, I told him I'll pay, he didn't understand, kept knocked my door like rubbery, I told him if they don't leave Ill call 911 (I was ready to go, but they front of my door, I wouldn't open the door because I get scared the way they yelled asked me to open the door, very pushy. 3 days later I decided to return the mattress because my neck sores, so I set pick up scheduled with Macys, again same guys came, they called me asked to open the door, but then I figure out they not front of the door yet, they actually went to wrong address, but calling me to open the door, very strange ! Piick up time also was late, supposed to be 9.15am to 11.15am, they came between 11.15am to 1.15am. First pick up scheduled, I left to work, the office staff in my building opened the door for them, the guys called me said that they didn't see the mattress front of my unit, I was worried all day at work, thought my mattress get stolen, when I went home the mattress still there (front of my unit), the guys are lied to me ! 2nd pick up scheduled finally they got pick up the mattress, after 2 hours late & went to wrong address. Very stressful to buy mattress from Macys, because of those delivery/pick up guys, they so different than then salesman at Macys. read more

If you are visiting San Francisco and are from out of the state, get yourself to the Guest Services kiosk to pick up a Welcome Saving Pass. Visitors from out of state or the country get a 11% off purchases along with other perks they can tell you about. I found out that only a few select Macys offers such a pass. Enjoy! read more

Macys is a delight to shop at especially during Christmas time as tourists can get upto 15 percent off their purchases. Not a big difference after sneaky tax is added on but hey better than nothing in aaountry country where you can't claim back tax on purchases at the airport. Locals obviously can use their Macy's card and get even bigger discounts. There are two levels for women's clothing. I spent the majority of my time in the jewelry section with massive discounts. There are six levels and then the basement area where the food court is located. I then tried on some urban decay make up to kill time. Whoo! And also went to the food court to have some clam chowder. The food court has a range of options but I went straight for the local speciality! read more