This review is strictly for the online order/pick-up department. I had ordered two items that unfortunately got delivered to this store, although I live in San Jose. I called to ask if they could deliver it to a store in San Jose, they told me "no". I then asked if it could be delivered to my house, they said they could, but were so bothered by the task. The lady on the phone (who sounded older) was extremely rude and unhelpful. I called again when I received an email that my second purchase arrived at the store. Spoke to someone and had to explain the process again (although it had the same order number as the previous purchase), and she said she would leave a note and speak to the lady who helped me with my first purchase. 1 week later, I receive an email saying that I'm getting a refund so I call them again, and the lady tells me she doesn't know how to help me, and that's there's nothing she can do. I ask to speak to a manager and she leaves me on hold for 5+ mins and then hangs up on me. I call back again, and I can hear two ladies talking about me while the phone is, what I'm assuming, sitting on the counter. Olga then gets on the phone and tells me that there's nothing they can do. She gives me the wrong extension to the manager after I asked. I've had a problem every single time I call there. No one seems to know what they are doing, and no one wants to help. I will NEVER give this Macy's business AGAIN. It's been a complete nightmare! read more

Beautiful warm day and I decide to do a little shopping around Union Square so I haven't been to Macy's in a LONG while so.... SALE!!! SALE!!! SALE!!! 65% OFF for Benefit makeup because it's all sparkly for Love Parade!!! 75% OFF Fall Sale!!! 50% OFF for Summer because it's warm out now!!! 45% OFF Kid's clothes in case you get knocked up soon!!! 80% OFF for all leathers chaps for Folsom!!! 92% OFF all boas and lace stockings for The Love Parade!!! CHEESECAKE FACTORY BUZZERS going off everywhere I turn!!! SALES!!! CLOTHES!!! SHOES!!! BOAS!!! Aaaagggghhh!!!!! Ran back outside, took a deep breath, walked across the street to the Square, sat on a grassy area and soaked up some SF sun. (now I remember why I haven't been in there in a long time.) read more

Macy's West is an absolute dream come true when compared with it's sister, Macy's East. Still...it's not *my* dream come true. It always comes through in a pinch, though. And speaking of pinching things, I pinched my cheeks together tight enough to squeeze into my old size 4 today while trying on clothes here, so that helped to put Macy's Union Square back in my good graces. Now for the **USEFUL** part: there's lots of designer, if that's your thing. The bags could be more varied and they could carry more classic lines and less trendy, plastic-y, overpriced throw-away purses. The juniors department is a nightmare tangle of polyester and acrylic, but I won't deduct points since I am clearly not a "junior", so I rarely have reason to set foot in the synthetic-fiber jungle that is the 5th floor. There are great bargains to be had on dresses if you have the time and the patience to dig, dig, dig (I recently purchased a Plenty dress for $29 and a Calvin Klein dress for $300 less than the tag price). Pass on the shoes unless they're having a sale of monumental proportions- they only carry the basics that eventually make their way to DSW anyway. So remember...go for the designer deals and shoe sales but don't bother with much else. They carry Betsey Johnson and Natori in the lingerie department, which are also draws for me. Pass on the boring regular merchandise and if you have a teenage daughter, for god's sake, don't subject her to any of the items in the junior department. Also, stay away on weekends when the tourists and suburbanites pack the place and you'll be just fine. read more

Review of furniture department on the seventh floor of union square store. When I went during the week, there was a great sale on- there was lots of choice and amazing value to be had. Like just a little more expensive than ikea, but has to be better quality coz it's Macy's right? I think so! I bought a lot of items in a short space of time from a helpful attendant on the 7th floor. They have "super deals" on really good items, with a lot of choice so it became a bit of a shopping blitz. The only downside is the delivery is very expensive. You get charged for every item you want delivered. I would think a flat fee would make sense. Gotta be better economies of scale here. read more

This review is for Theresa in furniture ONLY! If I was rating Macy's as a whole this would be a two star rating. Theresa in furniture is awesome! She is super friendly and knowledgeable. She puts you at ease and helps you think through the process. What do you need, what are you looking for, what are your minimum requirements? I didn't feel that she was trying to sell me the most expensive thing or even the cheapest think(commission based). I felt that she understands that this is a commitment and an expense that shouldn't be taken lightly. I appreciated her patience and her honesty. She knew when to ask questions and when to give us alone time to chat. We were able to select the couch we wanted and are very excited about our delivery in just a few days. Thank you Theresa!!! read more

I shop at Macy's RELIGIOUSLY. but of all the macy's i like the one in DT and Hilsdale the most. why? this macy's has more than stonestown and serramonte (the ones that are conveniently located near my place with easy access to parking). There is just so much more stuff here and if you shop on the right days (unfortunately when they advertise SALE SALE SALE - its not that great of a sale) you get a great deal! Unfortunately when it comes to customer service...there were plenty of times where service could definitely be better. that doesn't mean there weren't times where i had great customer service. The sales associates that are actually nice and helpful - i ask for their name so i can find them again when i shop. that way they get the commission they deserve. their coupons used to be much better. They used to work on everything ! - well a lot of things but now everything is DOORBUSTER or SUPER BUY or something else. i mean i guess i can understand... gotta make money some how.. read more

The store is a bit of a mess. It takes an age to check out and forget finding any help on the floor.

The pretty bitches (who say hi when they see you on the dance floor at the BOC but pretend not to know you while "working") on the 3rd floor who sell Versace and Armani didn't have what we needed (or at the very least what we could afford) so we took their advice and headed upstairs. Trying to get help there was a futile exercise to say the least. We tried everything short of flailing our arms while yelling "We want to buy a suit!" In the end, we finally found Ron and he helped us which resulted in my platonic life partner in crime getting the black Hugo Boss suit he was after. read more

I give a 4 star review to this Macy's because it is such a SF icon. Upon meeting friends in Union Square, this landmark is usually referred to. "Meet you outside of Macy's", or grabbing some food/drinks @ the Cheesecake Factory inside. All of it indicates that this location is special, and I can't imagine Union Square without it! read more

HOLY CRAP... this is the largest Macy's I've ever seen and this is only the Women's store. The men's is across the street. The makeup counters are nearly as long as a football field. The selection of makeup is pretty incredible too. I will venture back before I leave because there were brands I'm not familiar with.. GO FIGURE! read more

My wife and I came here on a Thursday afternoon and what a sad experience we had. We were welcomed by large plastic covers and scaffolding apparently the store is under renovation, my wife was shopping for a cocktail dress and picked 2. When we were ready to pay the employee was charging me twice for one of the dresses until another associate assisted in clarifying that we don't want 2 of the same dress, then I pick a tie at the men's department and when I purchased it the sales associate wants to charge me 10 cents to pack my tie into a small paper bag. That rule I thought was for plastic bags only. As we head to the exit the employee standing next to the door does not greet us "Have a nice day!" Rather gives a cold stare....what in the world just happened?! read more

It almost seems unfair to clump all of Macy's into this review... but alas... I can only write so many of these reviews in one day.... I am a repeat offender at this store... another place where I walk by and have sales people waving at me... I swear I don't spend that much... I am just friendly... Some of the pluses... the crew at Urban Decay is great... I have had fun times trying and buying the make-up... THE crew at the food court -sushi counter - not the chefs... the waitstaff... (I have never interacted with the chefs) are really nice... I have fun times there.... The ladies on the 5th floor are awesome too.... 2nd floor ladies nice too... a little bit of attitude at the time... but I have no complaints on a personal level. Some of the negatives... THE MOST DISGUSTING BATHROOMS west of the Mississippi... gross gross... I rather make the trek to Nordstroms to use the Ladies Lounge... It is so hard to make a purchase in the Jewelry department. I don't like the new set-up in the cosmetics department... sensory overload... too crammed. Too many visiting vendors... and why aren't perfumes ever n sale anywhere... suxs! I used to get wrapping privileges for being a Platinum card holder... but now it is only for the black card Elite... boo! Macy's... love em... hate em... can't live without em... read more

I love this place.... I don't know what else to say.. They have everything you need.. They always have sales and discounts... I am going back... again and again read more

The store is huge and generally clean. Macy's in general is a little pricey for my tastes and they rarely have anything I want. Sorry I can't be more helpful with the shopping. It's a chain store, so they generally carry all the same brands. Plus, most of the time when I visit this location, it's for the restrooms of a quick snack in their "food court." Speaking of the restrooms, over the years they have gone downhill. They used to be pretty clean, but over the last couple years this distinct urine funk seems to linger in the hallway to the restrooms. If I can make it, I just use the much cleaner restrooms in Nordstrom over on Market. read more

The service was not what we expected, most of the people working there were too busy looking at their phones. The only real help was on the 8th floor discount area. The people up there were funny and super helpful. The men's department, we also revived amazing help. The rest of the store not so much. read more

I have NEVER EVER in my life had an experience like I had today. It was the WORST customer service I have EVER had in my life. I will NEVER go back there again. And if I could emphasize NEVER in bigger letters and caps, I would, cause I mean NEVER. Here is what happened: So I have never been that fond of Macy's to begin with. For some reason I feel like every time I go there, stuff just isn't organized in a way that flows. It's like you have to be in the mood to dig for what you want. Sure they have great sales, but the customer service to me is worth the extra cash. I had this gift card for over a year. I got it for graduation, and I can never find anything I like, and I always just end up at different places. So when I walked past the store, and saw a dress I just HAD to have, I went in, tried it on, and since it looked just as good on me, as it did the hanger, I bought it!! Half with the gift card, and the other half on my credit card. Since I was so in love with the dress, I was gushing about it to my Mother who wanted a picture. So, me being resourceful, got online to find it and send a picture. TA DA, it's ON SALE!!! Since it had been less than 10 days, I went to the store on my lunch break to get a price adjustment. I called ahead even to make sure they did adjustments, and the lady said "If it's been w/in 10 days, and you have the receipt, it's not a problem" Perfect! When I walk in I go up to the counter, tell the lady (Nancy) that I needed a price adjustment. She was friendly enough UNTIL...on her computer the dress was still the original price that I paid, and she said that sometimes the online price is different than the instore price. WHAT!?! It's the SAME DRESS!! and apparently since it's online and Macy's.com is NOT the same thing as Macy's the store, they wouldn't do anything. WTF Lady, not the day to mess with me. I pulled out my "customer is always right attitude" and asked to speak with a manager. This is just ridiculous. What major department store has a website that is not connected with the actual store. After waiting, 15 minutes, YES, 15 minutes for a manager, she said that she would accomodate me just this one time. After all of this it's been like 30 minutes for a stupid price adjustment :( Then since I used a gift card for half, they wanted to split the measly $30, and put $15 on a gift card, and $15 on my credit card. WTF?!?! If I took a YEAR to spend the $50 gift card, why would I want another gift card that had $15 on it!!! I was livid. I demanded that I didnt want in store credit, or gift card, and that I either wanted cash, or all of it back on my credit card. The lady looked at me and said "fine" with a deadly look that could have killed my cat. UGH. I will never be back, and I hope NO ONE goes back there. Pay the extra $30 and go to Nordstrom where they know what good customer service is. I think it is ridiculous that their website and store are seperate entities. Seriously Macy's you are NATIONWIDE. Get with the program, and be like ALLL the other major department stores, and be the same. I have never been so irratated in my LIFE!!! read more

I love to get pampered by the lovely ladies of the Clarins booth! They are so helpfull and catering to my needs, they always pay time to listen, they prefer make me try a product with a nice face massage instead of forcing a sale and give me tons of samples!!! Some of the employees working at the grab and go beauty bar are kind of rude. I would ratter go to sephora instead. This location also have an amazing house and kitchen department that make me dream of getting an appartment in the city! They also host great cooking classes opened to the public. I really liked the spca partnership during Christmas, I just wish to see more dogs for adoption next years. The kittens were very cute but dogs need love too :) Also there is a food court downstairs and a cheesecake factory upstairs with amazing views of union square. Best macy's I ever been, much more upscale than the Las Vegas location. read more

I come here for lunch about 2 or 3 times a week. Going down the escalators feels like the damn things are grinding soup or something. It stinks so bad. I thought this was a one time thing but after going for the past days it continues to smell. Am I the only one who can smell this? Geez Macy's, it really is pleasing eating next to this fabulous scent --- NOT! read more

They used to be so much better but that was many, many mergers ago, now I don't even bother. My last visit was so incredibly bad I actually call their Store Manager to complain about the experience. No, the Store Manager was not apologetic..... It's a shame really. Can you believe their salespeople actually try to hide from the customers? read more

The mens denim section here is one of the best I've seen in a while. While Macys can never compete with Nordstrom this one fares better than most other Macy's. You can find brands such as Seven, Citizens, Diesel, Energie, 575, Paper Denim, Antik, Evisu, Joe's Jean, Ernest Sewn & more. The only company that I dont think I saw was Tsubi. But no ones up on the Tsubi's yet. 'Cept me of course! *!!!!EDIT!!!!* I take that back, no one's up on the Tsubi's yet. 'Cept me & Anne S. of course!! :D read more

I really like this Macy's a lot, simply based on the fact that you can find what you want right away. There's one building for men. One for women! Each floor targets a different demographic, plus you get a lot of great food, whether it's Boudin's, Jamba Juice, or Ben & Jerry's. The Cheesecake Factory on the roof is a definite bonus. Plus, overall, you get the best selection of any Macy's stores in Northern California. Most of the other Macy's I've been too, including "The World's Largest Department Store" (aka the Nightmare on 34th Street) in New York City are difficult to navigate. But Macy's and Union Square S.F. definitely go hand in hand. read more

I think this is the most beautiful Macy's I've ever seen. I used to work at Macy's, so I've been in my fair share of stores across the country. But this one is clean, bright, airy, and organized - I didn't get to do any shopping here but I imagine it is much less stressful than Manhattan's Herald Square. This store definitely deserves its title as the regional flagship, and wears the crown well! read more

Hate them. HATE THEM. I only go to Macy's when I'm desperate for something and have a budget. Their clerks don't know jack, are usually rude, and totally unhelpful. I have to walk around the entire section before I can find someone to help me bring down a shirt from the top display. Why do they stick clothes where no one can get them? Stupid. Forget the dressing rooms. The lines are horrendous on the weekends and the rooms usually stink. They also take forever to get the tried-on clothes back on the sales floor, so you have to walk past a teetering mound of rejects and hope you don't get buried underneath. read more

Do I really have to beg for service in the furniture department? Really? To wait 55 minutes to find someone to help me spend 6K on a bedroom set that was barely on sale? And he barely knew what he was talking about. I really just needed him to ring it up because after an hour, I had already figured out the sales and the best way to get the best pricing on the set I wanted. All I had to do was read the various tags and use the calculator on my cell phone to do some basic math. If I didn't like the set so much and the quality of the furniture I had gotten as compared to the furniture outlets I had gone to in SSF, I really wouldn't have even bothered waiting. read more

BEST. MACYS. EVER. They should have a WARNING sign here that says "Don't enter unless you've got half a day to spend here!".. Seriously, this place is HUGE! Not only is it huge... there are HUGE discounts to be had at this Macy's! I was told by one of the cashiers that they typically have larger than usual mark downs because they just have so much of an assortment that once the new season is about to arrive, they have some crazy markdowns. I was here in August 2015 for a wedding and scored some nice deals here!.. I'll share with you a few of my hauls! RALPH LAUREN - I was able to get a few Ralph Lauren polo shirts in pima cotton and the classic mesh cotton for $27! TWENTY SEVEN DOLLARS. These retail for $89.50 so of course I grabbed a few! LA COSTE - on clearance? Yes please. I bought a t-shirt for $14 that was regularly priced at $50.. I just had to! NIKE WIND BREAKER PANTS - found these in the clearance section for $14 which retailed originally at $50! Thank you Macys! The associates here are the best I have encountered.. Super friendly, so friendly that the cashier said "Hey, we also have a coupon for 20% off of your purchase today so let me scan this for you!" Amazing. Who does that? Macy's does! I'll be back here in a few months.. Can't wait.. read more

If you are looking for help, this is not the place, but let me tell you, if you have the time, and I mean hrs. this is the place to be. I have always found tons of killer clothes there, shoes to boot. Not being one to pay retail unless I am in LOVE w/ something, this is possibly the best spot. All the floors seem to have something that is a needed addition to the wardrobe. But it can also be hit or miss. I am a big fan, they also give you the snappy shopping passes, this is a good call. Macy's you're swell in my book! read more

I got my first credit card from Macy's and I've been on a downward spiral of debt ever since. But OH! the shoes! and handbags! and cosmetic counters! This location in particular is my favorite for shoes. There is always a selection of clearance shoes and it seems like they're always having little sales here and there. I recently picked up a perfect pair of dark brown, knee high Alfani boots and it made me so happy! I've been looking for a pair of knee high boots that fit over my calves since college and when I managed to shimmy into these I practically squealed with delight! The salesman was super helpful and even gave my boots a little stretch with some kind of tool when he saw how much trouble I was having getting them on. Some of the other reasons that I love this particular Macy's location are more sentimental. My boyfriend and I spent much of our first date sitting in the furniture department waiting for our table at Cheesecake Factory. After dinner we sat together in Union Square staring at all the Christmas lights and the wreaths in the windows. Every year around the same time we head back to stare at all the lights and remember how it all started at Macy's. read more

Macy's curbside service needs work. After receiving a notice that my order had been received at the Union Square store, I called the phone number to obtain directions how to pick up my package curbside per their email. No one answered the phone on my first call. 10 rings. I waited 30 minutes and called again. The sales associate said she was by herself and could not assist me with curbside service. She advised me to park on O'Farrell and come inside the store for pick up. I did not want to drive downtown and be stuck on O'Farrell. I took muni and picked up the package. 60 minutes wasted. O'Farrell was full of traffic and the curb was full ! Macy's needs to staff the service and ensure it works for the customer. read more

I'm very displeased with the "service" that I got here I saw a pair of leggings (Under Armor Brand) on the active wear 3rd floor They didn't have anymore of the specific size & color except on the dummy display. I asked them very nicely if I can take a look at one of the mannequin to see if that specific one is my size if so I was going to purchase it right then & there. The associate checked online for me but I wanted to purchase the one on the mannequin which turned out to be My Size & the Color I wanted. They REFUSED to take that one on display for me, I was going to purchase it I was ready. They told me "they can't" take it off the mannequin I've never had such bad customer here at Macy's They were very rude about it too. Especially the younger woman that was there. Very Rude. I come here at Macy's to look for lingerie get my brow & makeup done but never have I been so displeased like this. Usually associate are all nice & very customer service like Not these two. Such a shame I'll have to order it on the actual under armor website & have to pay More. I really wanted what I saw today but due to bad customer service i will no longer want to come in this department. read more

I go to Macy's Union Square for the following two things: 1) BRAS Without La Chantelle I am lost. I can't hang with none of that teeny bopping popping out of the underwire Victorias's Secret business. I need support and find it with Wacoal and La Chantelle, both of which are well represented at Macys Union Square. 2) THE SECRET POST OFFICE THAT IS OPEN ON SUNDAYS Tucked in "The Cellar" around the corner from the up escalator, behind the tables of overpriced photo frames you can find a USPS store that is open until 4 PM on Sundays. A simple warning: it always smells like funky cheese due to the proximity of the food vendor's dumpsters but then doesn't the post office aways smell a little funky? read more

Honestly, I sometimes feel really, really bad that I don't shop anywhere but here. If you're gonna have a credit card at any store, I recommend this one. They send awesome coupons all the time and they keep you up to date on everything. read more

I haven't found anything decent at Macy's in fifteen years. I don't know why, but their mens section seems to be awesome while their women's section is lacking. I thought I'd be bound to find SOMETHING considering this Macy's location is monstrous. Wrong, just more mediocre clothes and a shoe section that is always a mess with shoes everywhere and no one willing to help you. When a girlfriend and I asked an employee if they carried Seychelles shoes, they looked at us with disgust that we bothered to ask and then walked away. Well guess what Macy's employee, you're definitely not better than Nordstrom and they're ok with carrying that brand. Also, you carry Jessica Simpson shoes for godsake. They get two stars because I use their bathroom whenever I'm shopping in the area (including a Dyson Airblade dryer!) and they have adoptable cats in the window at Christmas time. Also, there's a super secret post office downstairs. read more

We went to Macys to create a wedding registry. They have a huge selection of all the things you need inside a new home, so it seemed like a smart place to look. The first person I met at Macys was the guy at the information desk, I had to use the restroom and asked him for directions to the nearest restroom. The guy seemed annoyed and looked like I had asked him an offensive question. He said in very broken english there was a restroom on 6th floor, and mumbled somthing about the basement, and preceded to look for something under his desk. Luckily, next to me stood a very nice gentleman from England, who said he had just had the same question and gave me a quick and accurate description of where to go. So I was already less than happy with the service when we entered the wedding registry area. The person helping us setting up the account was friendly, but disengaged. She had obviously done this a million times before and went over things like a robot. The worst thing about the experience was the little scanner they give you to register the things you want to add to your list. Running on Windows this thing was sloooooowwwww, plenty of windows to click out , as we walked around the store the thing stopped working because it needed a wireless connection in order to register scans. What a brain fart! After 20 minutes 3 different scanners and only 2 itmes we called it quits. read more

I've grown up with this Macy's. With the Doggy in the Window (adopt a pet for the holidays) to Macy's Fashion Show, this department store will stand for years in San Francisco. A lovely staple for everyone that comes to visit. The bottom floor adorns kitchenware and an admirable food court. The cosmetics and fragrance floors stay bright, shiny, and bustling. Go up the escalators to one floor full of shoes! and up more escalators for the clothing's you desire. The top floor houses furniture and two VERY BUSY EVERYDAY restaurants, The Cheesecake Factory & Burger Bar. Many sales deals become strewn in the racks, and the department store is well staffed. They train their employees regularly and for this reason, I believe they are more happier, thus they stay. But service has slipped. This place has always been five star to me but something happened today worth mentioning... I was in Women's Shoes High End side. I knew there was a pair of Madonna's Truth or Dare line Lele on the sale rack. I had lost my other pair about a week ago and I needed a new pair for work. I grabbed the pair I saw, but to a shoe consumers nightmare, it wasn't my size. I browsed a bit, and found 5 other high heeled black pumps to try...... that's your cue salesman.... you're supposed to approach the Lady with two Stevens' styles in her hand, 1 Madonna Truth or Dare, 1 INC, 1 Vincent Camuto. That means I'm going to buy. But no one approached me. I even sauntered over to Impulse and had to interrupt two salesman talking at the cashier stand. The store was not full or tourists. They could see I needed assistance. I had to ask one of them to get me a size. Instead of greeting me Hello, Good morning, the salesman Leo didn't say anything. All in 5 or 5 1/2 please. Instead of going right back there, he scanned the Madonna ones and told me none were in stock. "What a bummer. Ok. Can you order it at another store? Online for me?" This should be a yes. I've seen salesman call stores for me and I can get it shipped. But no offer here. He just printed out the stores that would have it and said, well even if it says there's one in Valley Fair, its a 50/50 chance it's really there? Are you telling your customer that the system is lying? Not up to date? Or that Valley Fair is unorganized? He went in the back stock rooms to look for the others. None in stock for all of the other four except for the Madonna ones. Wow! First, can I say, I used to work for that women's shoes department when I was in college. I am fully aware that there are 4 stock rooms that surround the floor, depending which shoe brand you choose. There are 5 stock rooms if you count Juniors upstairs. I am also fully aware that the high end stock room and the impulse stock room take over 3 of these stock rooms. That being said, how on Earth did this salesman Leo look at all 3 stock rooms in a span of less than 5 minutes in a shoe department that takes a whole floor? And if he did look at all the shoes or had scanned them in the system, without double checking, why did he come out empty handed. The salesman is supposed to bring out 3-5 different pairs so they don't lose the sale. Clearly, I was looking for a pointed toe black high heeled pump about 4-5 inches tall. But he came out empty handed? Nothing to show? I'm confused... So I looked on the floor myself. Another salesman Larry approached me and said he'd love to help me. I wish I could have had him instead. He was so warming. When I said, why yes, theres another pair I could try, like a fair salesman, he gave me back to Leo. I tried two more shoes. Both this salesman said no. Without offering any other ones on the floor or anything in my size. Even more upsetting he wasn't even trying. I ended up purchasing the Madonna shoes that were off a size, since a know a few shoes tricks ;) He wasn't there to check up on me. Wasn't even next to the register. He was just in the aisle standing, when clearing you can see me approaching the cashier. When i asked for the complimentary heel grips he said they don't do those anymore and they sell them instead. But he had lost my trust as his customer, that I don't know what to believe! Please train over or give the position to someone who is going to sell. How upsetting from a shoe consumer standpoint and a Lady who used to work there around 10 years ago. read more

So sad - what happened to their Christmas section? Very very disappointed - first time in over 30 years I have left without buying one single ornament - and just one window for SPCA ‍ read more

For the furniture department only: TL; DR: Craig Bishop is an amazing sales rep. Make sure you go to him if you want exceptional customer service and all the information you need to make your furniture purchases. We were looking for a potential sofa and found an amazing one that was on clearance. However, the first sales rep we got was absolutely horrible - she blatantly lied to us and give us the wrong information numerous times. She then had the nerve to stop us two times when we tried asking another rep to confirm the information we got. We were absolutely horrified and decided to give up on the sofa. We were on our way out when we bumped into Craig. Craig completely turned around our terrible experience into a very pleasant one. This would have been a 1-star review had it not been for Craig. He politely corrected all the misinformation I received from the first sales rep and he immediately put the last sofa on hold for us. He then took the time to explain all the details for purchase, delivery, and warranty. We were concerned about whether the sofa would be able to fit in our doorway, so he took the initiative to grab the measurement tear sheet for us and make additional measurements with his tape measure. He assured us that if the sofa didn't fit, we can easily return it. He was professional, honest, and extremely helpful. At the end of our conversation, we told him how he made our night and he politely said something along the lines of, "Customer service is what I live for. Regardless of whether the customer makes a purchase or not, as long as they leave happy, I did my job and that makes me feel really good." We hope Craig gets recognized for his diligence and integrity. He truly deserves it! If we ever need to purchase more furniture in the future, we will definitely go to Craig. read more

I've been to this Macy's now and then. Always received half assed to somewhat decent service, unfortunately today I was bowled over by their undercover security, I love hitting the floor in Macy's especially when their security staff are in the pursuit of finding their coworker to storm up a chat and laugh, yup that's where I found him when I turned the corner. Good to know Macy's security staff don't give a crap about the Macy's customer, it didn't make me second guess myself to walk out the store and shop elsewhere. I'll be going back.....not for Macy's, for the 60 minute wait at the Cheesecake Factory. Typed on itty bitty teeny weeny sensitive lil keys just for you. read more

I usually hate to shop in the departmental store but this particular macys is a great place for men's shopping. I specially love their 3rd floor (designer wear). Good selection, great sale all the time and all the trendy brands under one roof. Couldn't complain much. I usually prefer them both for shoes and clothes. Watch out for their designer wear pre sale in nov (30 % off i think). I love to dig their inventory during nov/dec to get good bargain on ton of sale items. Other macy's location not even come close to this one in terms of selction and sale. But again this is SF and people have money and will to spend on clothes ;)..Living in a material world and we are material guys read more

I feel bad for Macy's. I really do. It's like that old toy (think Toy Story) who gets tossed aside for shinier, more exciting toys (like it's sister company, Bloomingdales) It's like the ugly stepsister who has to contend with Neiman Marcus, Saks, and now Barney's. One star for being a friendly, non-intimidating department store. One star for the Marc by Marc Jacobs selection (saving a trip to Pacific Heights), and one star for having the Geary side entry to avoid a tension headache caused by broads spritzing perfume all over you! I choose my scents myself, thank you. read more

Generally I try to avoid yelping about massive chain stores. Who doesn't already know about Macy's right? Generally, you can expect a consistant product and service from chains like these. I'm usually a fan of Macy's in general, I like being able to find something for every occasion in one place. However, the service here is terrible. Sometimes I feel like I could be jumping up and down screaming please help me and I still wouldn't get anyone's attention. Today for example, I approached six different sales associates behind the counter all of which claimed they had already clocked out and could no longer help me. I would write this off of a one time bad experience but this tends to be the norm here. read more