My online order was stolen from my doorstep. The thief promptly took it to Macy's Union Square and was able to get a $312 refund onto a gift card without ID or original credit card. They enjoyed a spending spree on 1/9/21 on my dime. Macy's return policy for online orders requires the packing slip AND the original form of payment. Macy's allowed this fraudulent return and I'm stuck with the bill. I normally love this Macy's but allowing theft and fraud is unacceptable. read more

I love a good mall. While I had some time after brunch before heading to a baseball game I saw Macy's was in walking distance. What I didn't realize that this Macy's was like 5 stories tall! I could wander for hours! So many options! So many sales associates to help me! And my favorite, so many sales opportunities! I forgot to pack a very heavy jacket on my trip (Florida girl mistake). Was able to find a trendy jacket at a reasonable price while browsing for other things I may or may not have needed. read more

Out shopping need a few sweaters for the weather. Nice size Macy's many floors. They also have the cheesecake factory on the top floor which is so nice. How ever when standing at the register, and the cashier dont acknowledge and keep working. Then another sale lady comes up and say, I'm sorry this register not open. Why the other sale clerk didn't say anything. Need a little customer service training. On the other hand they had a nice sale. read more

Macy's - They tired - Department Stores Near Me - San Francisco, California

This store has plenty to choose from...perhaps even an overwhelming amount. I am taking a star off for lack of customer service. I was dress shopping for a formal and I could not find ANYONE to help me. I was shopping on a slow weekday. They were not short staffed. Just not paying attention. I ended up navigating myself and scored an awesome dress on a super markdown. But my luck hadn't run out yet, when I got to the counter to pay - the dress rang up even cheaper than the ticketed price. All in all, this isn't Nordy's but it sure suits my student-budget :) read more

This is the biggest Macy's store I've ever been to. It's seven floors. They don't have a men's section as that's another building, but this place still has plenty to look at. The Christmas section is HUGE! Nutcrackers and toys alike! It's truly a Christmas masterpiece. Be warned you can get lost, so keep your cell phone's charged at all times. As I said this place is huge! I saw a candle holder for $4500 bucks here and if I was a rich one, that would be coming right home. Staff is kinda weird as the cashier lady didn't give us our additional discount until we mentioned it. Weird. Still, a huge location worth exploring. read more

Timothy down in the watch department yesterday needs a raise He totally stayed with us and multi-tasked with other customers ensuring their needs were met as well. He made sure we understood the features, let us test out a bunch of watches and then followed us over the fossil where we made another purchase. The two gentlemen working the 14 k and 18 k gold selections thank you for being so polite and professional despite the 30 people who were flagging you down like a cheap trick on the corner.. GOOD LORD PEOPLE! I tried out some pieces but decided to be good.. :-(. As for the rest of the store... chaos and calamity. Downstairs had the culinary goods and the line was 45 minutes long the floor up from us had all the fancy schmansy clothes-- but a functional bathroom The watch section was our haven and was not very crowded... after going up to Geary we had the pleasant surprise of the free starbucks van... the sample of the espresso truffle with whipped cream was the reboot I needed read more

Im not one to shop at Macy's all the time, let alone write a review on one but this particular location, I knew I had to write a review for. This Macy's is located in Union Square park, right next to LV and across from Union Square garage parking. This particular Macy's is always decorated really nicely during the holidays and you can find Christmas trees everywhere. This Macy's is rather large and has 5 floors of shooing space. The place itself is always well organized and wells stocked with items. The staff here really love their job and they are always willing to help you. The Cheesecake Factory restaurant is located at the roof top of Macy's and you will get some amazing views from up there of Union Square (so the hour and half long wait to sit outside with heaters for a cold night is worth the wait!). Overall you can't go wrong with this location and would recommend this store to anyone! A must see if you haven't already! read more

I paid my bill in full online. For some reason, it never went through so I was charged a late fee. On top of that late fee, I was charged another $2 the following month for residuals even though I pay my bill for the full amount each month. I called to have it "removed." They offer to remove it as a "courtesy." What sort of company charges their customers another fee when they always pay their bills on time? I will not be using my Macy's card in the store or online unless there's a coupon that requires it. Thanks but no thanks Macy's. The sale must be really good for me to patronize your store again. This isn't the first time I've had issues with your revolving credit card. read more

Big tall store. me likes. ice cream on the bottom floor. me likes. cookie store in the middle. me likes. food on top. me likes. me likes this place. read more

An extremely disorganized and understaffed store. Do you like treasure hunts? Easter egg hunts? Then this is your store. Good luck finding what you want. Take for example the Ralph Lauren men's section. Do you want to buy a sweater you saw online? Let the treasure hunt begin. Macy's has managed to spread the sweaters all over the place and hidden them in little nooks and crannies. "I like what that mannequin has on" you say. The same item should be fairly close by then? But no. It's no where close. Let the search begin. Want to buy a jacket? Expect them all to be together in one section? Nope. They are all over the place. Price check scanners? Nowhere to be found. Does the price scanner on the Macy's app work? Nope. Can the staff help you find something. Nope (although I don't blame them - there's like one guy running the entire floor from the looks of it; there was no reason for him to be rude though but I get it). With such a big store right next to union square you'd think they'd have some care with organizing and staffing, especially during the holiday season. All that being said, they do get one star for good pricing. read more

From my last experience, Sales associate are not well trained and barely anyone is in a department. Supervisors have to send associates from other departments to help a customer and that associate does not have knowledge of the department. I might just stop going here and go to Neiman Markus, Saks 5th avenue, and Bloomingdale's where I am more treated like a real customer and want me to come back. Yes, I like the atmosphere and the building but overall is not the brightest bulb on the chandelier. The men's building is a bit better but still mediocre. Sales associate are lazy, leaning on registers, not very nice, also people need to clean this place. As well even some managers don't even care about the customers and are not even managing, Also some managers treat their team really bad, I've seen a manager with a red badge yelling and giving attitude to a sales associate. I think this location just lost a good customer. Everyone comes here to leave. This location does not deserve to be present , I hope this place gets shut down. read more

I never shop here. So why am I writing a review? Every year we come down to Macy's to see the annual holiday decorations and windows. It's always mind-numbingly claustrophobic, but so fun for the kids. Jaw-dropping for them. Visit the 7th floor to see all of the decorated Christmas trees and try not to spend too much on the overpriced (but beautiful) ornaments. Somehow, I've always managed to resist. If you want to visit Santa, the line is usually out the door (not this year maybe because we were so early in the season). We usually resist that too. If you are feeling luxurious, go eat lunch at Burger Bar (again, we resist). Did not resist Tout Sweet though. Every year I say not again. And every year we're back. read more

Don't listen to sales staff when they price-check an item, then scan a coupon, telling you that you'll get ___% off. The coupon is a lie. I went to the fine china dept and got a Royal Albert teacup & saucer checked, and was told I'd get an extra 20% off. With my stacks of coupons, and use of a Macy's credit card, I had a 20% off coupon, so I figured that was what they were advertising. Nope. That was likely a scam to get you to keep more in your cart, because in the end, they never used that 20% off coupon in the fine china dept when they rung me up. My own coupon, despite reading 20％ off, the fine print is "15-20% off" and was only granted 15% off in the end, which added a lot to my estimated total. Don't fall for the sales staff's siren song, and read that crap-ton of fine print on the back of your new coupons. They tweak some rules to keep customers constantly fooled, apparently. Don't be fooled, yourself. Other than that, this Macy's seemed well-staffed. There was always staff on hand to answer questions on the floor. read more

I usually don't shop at Macy's because they are a bit spendy for me but recently received a gift card as a gift and needed stuff for a new residence. I tried to use the gift card on line but it did not work, so I called and got through to a woman who said, "yes the card will not work, but she could transfer the balance to my visa." After about an hour of her processing this I asked again about the transfer and she reassured me it was ok and the remainder of the balance would also be transferred ($100 in total). I got rid of the card after the transaction since she confirmed the transaction and am trying to get organized after a large move. I recently received my bill and of course there is no credit, so I called and she said "unfortunately there are no notes so I can't do anything." I guess there's a reason I don't shop at Macys and never will again. Sad - no wonder these stores aren't making it......disappointing at best. read more

I love you Macy's. I love you more now that you glammed up and have the "impulse" section. Aren't I glad I followed my impulse? Hell no, i'm fricken broke now. But it's cool because i look good and you give me rewards dollars for my purchases. read more

My backpack got robbed here. I left my backpack on the floor unattended for 10 minutes, which is my responsibility. Sadly, the backpack contained over $500+ in personal goods. This review is about how Macy's handle these things. There were some rude employees, but Daniel in the Polo section was very cool and asked security to look at the cameras. Security looked at the cameras but that did not help -- they said they could not see the backpack on a blind spot or something. Calling Macy's a day after to check if they had found it was a nightmare. I needed to run through a lot of menus to be able to speak with someone. The lady that answered said she was the Lost and Found section, and she was extremely rude. To add to that, after my first call, I never managed to talk to Macy's again. I tried every line, and people just hang up before talking to me -- was my cellphone added to some kind of blacklist? All in all, the experience of getting support for a stolen item was terrible. And the fact that it took 10 minutes for the backpack to disappear shows how dangerous the store is! read more

I went to Macy's firday 3-5-21 around 4 p.m to check out Ked's white tennis shoes and after searching, I asked a salesperson on the floor. He was vey nice and told me they don't carry that brand anymore. So, I searched for similar white tennis shoes and couldn't find one brand I liked. That alarmed "security" I guess because they send a large woman dressed in dark grey to keep an eye on me, which made me feel very uncomfortable so I left. If I have to rush when I shop, I am not interested. This is the second time this happened at this Macy's. They get suspicious If you look too long for an item or if you stand in the wrong section. I don't like shopping somewhere where I am watched closely on camera. I think they loose customers being over-zealous and paranoid, especially in a shoe section when only one shoe of each model is displayed ! Why would anyone steal only one shoe ???! They don't think I guess. But overall, they have a huge shoe section with a lot of choices on the 2nd floor. No wonder why people look around for a long time, Macy's. read more

I was having gift card and stocking issues on the website so I came in to see if anyone could assist me. Terri was able to solve all of the problems I was having and helped me purchase the most beautiful dress I have ever see. She was kind, patient, and super friendly. Macy's is so lucky to have her! read more

I'm from the South Bay, so the level of organization and the amount of stuff this Macy's has is great! (It is five stories and one of the flagship stores). It also carries brands that the regular Macy's (I'm referring to Valley Fair/Stoneridge/Oakridge) do not carry. They also do cool seasonal decorations and have fun in-store events, and I'd highly recommend checking those out. read more

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I came looking to get some Mac makeup, but left with something even better! I was desperate for a blush I always where and since Mac ran out for the third time, I opted for Bobbi Brown. I was immediately helped by a sales rep and was able to get some much needed products. I ended up purchasing $130 worth of makeup and I'm glad I made the switch. At this point I just couldn't wait any longer for Mac to get their act together. I will be returning to BB makeup counter again, because they had everything I needed and were eager to help me out. I highly highly recommend BB for their variety of everyday simple and function makeup products and their friendly informative staff. Great Job Bobbi Brown @ Macy's!!! read more

If going to Macy's downtown of San Francisco... This place has a lot of name brands for you to choose from... And also they got some really good restaurants for you to eat at as well ... The only good thing that I like about is when they have the pre sale friends and family or the one day sale that comes with a $10.00 off coupon!!! read more

Macy's - The Secret Garden Flower Display At Macy's Downtown San Francisco!!! - Department Stores Near Me - San Francisco, California

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All decorated with wreaths in all the windows - how cool! Cool to look at stuff. But it's Macy's. Pricey.... read more

Huge!!! 8 floors of shopping?! Really?! I paid 2 visits to Macy's. 1. I was looking for rain attire, and then I got distracted by going to the shoe department. 30 mins later, I was trying on various heels and boots, and decided on a cute pair of brown patent leather pumps. I was then baffled as to how the heck I was going to fit these shoes in my luggage. With 15 mins to spare before closing, I raced to another floor to find a hooded jacket. I found a wool hooded coat, but deferred since I wanted to check out another store. 2. The following day I came back to get the damn jacket I saw the previous night. At least by using my Macy's card I was able to get 15% off the $100 hooded wool coat. Although the customer service sucked, I was glad Macy's came to my rescue. read more

Horrible service at the jewelry department. I knew sales staff would be stuck up so thought I could skip them by buying online and doing a pick up. Boy was wrong. One lady doing nothing said she would come over to help but just walked away. There was only one woman who was actually busy and helping customers and after helping them came over to assist me. The jewelry wasn't worth the sales price and I returned them and just bought something from blue Nile instead. read more

Wooow I was there a few hours ago, the people are very very kind, very attentive in what I was looking for, thank you very much.

I'm a big fan of their watch repair shop on the 6th floor. It's convenient and quick to get a battery replaced and then begin the escalator descent down to street level by stopping on each floor first and looking around a bit. New linens on this floor. New champagne glasses on that floor. Cookware here--coffee makers there. I prefer to go to The Men's Store though for clothes. (across the street) read more

You know for some reason I have a like/hate relationship with this Macy's. I like it's cellar, the places to eat, the post office, but I hate it's jewelry counter. It's so much more squished and logic-less than the one in WC. And the jewelry counter is usually the main reason I'm there. I don't wear much jewelry myself, but when I come here I expect to find cute, ridiculously clearanced necklaces I can give to friends to live vicariously through. It just never seems to happen at this Macy's. Maybe because it's so big, maybe because they FINALLY started carrying charms again and they've yet to accurately price them for Earth standards of sterling silver, maybe it's that they have like six clearance sections and not a one of them is close to the others. I dunno. But every time I drop in this one my hopes of finding awesome sales are dashed. And yet they return ever hopeful a few days later. 3 stars. read more

Macy's is my all-time favorite department store. It offers a variety of quality merchandise at affordable prices (and higher-end wares, too). This location is the biggest store I'm aware of and always my shopping haven of choice. It's a magnificent store. Not only does it have clothes, accessories, and home stuff...but it also has the Burger Bar and the Cheesecake Factory. I cannot go to Union Square without stopping by Macy's to check out the deals. Is today my lucky day? To discover amazing finds? The store always sends me 20% off and $20 off coupons entice me to come back and shop. It's insane the items I've gotten over the years at bargain prices, marked down and further reduced and add the coupon on top of that! Today was no exception. Besides finding a $40 shirt for $11, the customer service was impeccable. It really does make a difference in your shopping experience. They were super friendly and helpful. Being the klutz I am, I was juggling my shopping bag and my grande chai latte when my Starbucks drink met its demise and fell to the floor, as I looked on horrified. It splashed all over the floor and my sneakers. I went to notify the customer service people my mishap, and they were already calling for clean up and assured me it's no big deal. I still felt wretched for my clumsiness. Then when I was perusing the jewelry counters, the sweet lady informed me that the very pair of earrings I was inquiring about will be half off tomorrow. Wow...color me impressed! A couple of years ago when I was shopping for furniture, the gentleman who assisted me was very kind and patient, even though I had no intentions to make a purchase that day. He gave me sale information and his contact information if I had further questions. I know when I come to Macy's at Union Square...I will be treated well. =) read more

I'll keep it plain and simple, know what you want and get out as fast as you can. Or if you can, see if they have what you want somewhere else, usually that does the trick. Not a big fan of Macy's, it just seems so cluttered, there's stuff everywhere, it's weird, like a mass confusion of hodge podge, like a magic trick that went totally wrong. Although you do get a star for having a post office downstairs. read more

I came to Dior, and the woman was so nice! Great Make up. I'll come again. read more

Time for a new mattress. How did I know that? When you feel springs pushing into your back as you try to sleep, it's time for a new mattress. First off, I went to one of the stores that specializes in mattresses. What I found was that their selection wasn't all that extensive. Next Macy's. Mattresses all over the place and a salesman who was really helpful. He helped me select the best mattress and let me know that the height of the box spring was important. For me and my pooch, lower is better. Once the mattress was purchased my salesperson arranged for delivery and pickup of my old mattress and box spring. Daily reminders of when the delivery would be made was great. And the truck came exactly on time, the two hard working guys took out the old stuff, installed the new box spring and mattress and were gone in 20 minutes. And my dog was up on the new bedding immediately and comfortable. read more

I usually pop in here during lunch to pay my bill. I used to like shopping here until they got rid of their moderate priced vendors. Now they carry more designer, pricier stuff. Even with a discount it costs an arm and a leg. I also hate their kid section. Too many designer priced clothes (polo, sean jean, ya know what I mean) and not enough moderately priced items (Hello green dog!). Hello! Get a clue, kids grow out of their clothes in a blink of an eye. Do ya really think I want to shell out $60 for a pair Tommy Hilfiger jeans for a baby? Stonestown has a better selection of moderately priced clothes. Oh yeah, what happened to the dress section? Why can't you get a dress for daytime wear? Why must everything look like prom & wedding wear? ETA: I know I said I didn't have a problem with their make up counters but I did run into major indifference at Lancome. I asked the clerk for a lipstick in the shade of Matte Cognac and she said, oh, we discontinued that for a long time. So I said do you have anything similar? Then she said, well, I don't even know what it looks like. So she left me all alone at the lip stick station to find a damn matching shade! Another clerk came by and she actually watched over me while I tried out everything under the sun but she didn't offer much help. Whatever, thanks for nothing. read more

This review is for a woman named Melinda in, I believe, home furnishings. After a nightmare of trying to cancel an in-store pickup order and getting the run around from everyone not being able to do anything, Melinda offered to just handle it herself, physically going to the pickup department and giving my info, "picking up" the order and returning it. This is THREE HOURS into talking to every representative you can think of and online web chat. The only option anyone would give was waiting 7 days and the order would just go away but with processing time and whatnot, that would be 14+ days of paying for something I was trying to cancel an hour after I hit submit. She is literally the only person I have had any contact with at Macy's that didn't act like their departments were in different countries. Also, Macy's, figure out your department extensions so that we aren't transferred to every floor you have. But also, then I wouldn't have found Melinda... Melinda, thank you. Benefit Brow Bar is awesome too. read more

This Macy's is very huge! They have a lot of floors and they basically always have what you are looking for. I think that it is really cool how they decorate it very festive for the holidays as well. The top floor has Cheesecake Factory which is a plus. The only downside is that although it is great, i've gotten bad service here before. But I didn't give it a one star just because it was just one experience out of many I've had here. It was in the perfume section, so just watch out for that. read more

Macy's - My signature scent. Very busy though, can't get service... - Department Stores Near Me - San Francisco, California

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Wow~what I can't find in the store, I certainly can find what I need online! I bought two bed skirts for two queen-size beds-I buy the king-size because both queen-size beds are standing at least 20-inches high off the wood floor: The price was reasonable and the customer service representative didn't charge a shipping fee! Awesome! read more

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In town for the CSBA 2018 Conference, dropped by to check out this Macys in Union Square. This Macys is huge, probably the largest one I've ever been to. I wanted to visit the Jewelry Dept and pick up a gift . It was almost to closing time and the staff was closing up for the day. Nonetheless, Mandy, was very helpful and patient with me in my search for the gift. Mandy went above and beyond to provide me the best customer service possible. She even followed up with me to make sure the purchase I had made with my debit card was transferred to my Macys account to ensure I got a discount and credit for my Macys Thank You for Sharing Rewards program. If you're ever in the jewelry dept at this Union Square Macys, make sure to ask for Mandy. Your shopping experience will be a memorable one. Thank you Mandy. read more

Macy's - Department Stores Near Me - San Francisco, California

Let me first say that I generally don't like Macy's. I think the company has been run into the ground and the customer service is generally appalling. However, the Union Square location is a cut above every other location I can think of, including the "flagship" in New York. Not only was the store absolutely beautiful, but the staff were so friendly and helpful. My mom injured her foot and needed a perfect-fitting pair of shoes, and the salesgirl couldn't have been more patient and understanding as my mom tried on at least 20 pairs until she found the perfect shoe. I really enjoyed shopping here and it was a great experience. If you're like me and haven't been to SF in many years, you might be surprised at the seediness of the area. It's safe, but there's lot of panhandling and drug use around. We even saw a person shooting up in Union Square...that was a first for us. read more

I adore this location - A long-time customer of the store and in particular this location. Layout - views - amenities = 5 Coffee shop = 4 Customer service / staff in the various departments = 3 (knowledgeable and friendly staff aren't quite as good as they used to be) Selection = 3 Overall= 4 read more

Macy's - From the coffee shop- View overlooking union square at Christmas. - Department Stores Near Me - San Francisco, California

We bought two wedding dresses here. A couple days before the wedding. For a 6'2 lady and a 5'2 lady. That's not such an easy task, y'know? So, bless your hearts Macy's for catering to the smalls and the talls of the world. After a very hurried sprint around stores in union square there was the thought of "Let's go to Macy's. Macy's has everything." All my childhood memories of being carted around NYC Macy's during the holidays served me well - my perception of you seeming to have everything still held roughly true. Good job you! read more

don't buy from macy's. no tracking for expensive skin care shipment. customer service = zero help and deceiftful in response. refused to cancel/redirect order for local store pickup. told me package was in transit but would not give me location. would not give me time or date that package had moved. would not give time/date/anything to prove ups was in possession of package. ignored my screenshot from my macy's account and ups account both showed "label created" as only event. refused to address my lengthy history with ordering from macy's - and what tracking information is always available or consistent. i provided numerous screenshots / order emails - would not even respond to all my evidence! read more