The renovation is positive, some brands are common. People nice. I was not happy with experience in jewelry. I returned something , started looking around , another woman helped me a lot. The first woman whom I returned it felt she was entitled to the commissions even though she didn't help my decisions . This felt off to me and I wish I spoke up. Turned off to Macy's and taking a long break . read more

I haven't been shopping at Macys Rockaway in a very long time. I usually shop on line. Yesterday was a very disappointing experience. Their selection of clothing on the floor is boring. Kinds of looks like JC Penney. The last act department is a disgrace! They have more junk there than a junk yard. Disorganized looks so dirty. I happen to find something it took awhile. They have the nerve to charge 10 cent for a bag? Are you kidding me. I declined walk out with my items in my hand as if I were shopping lifting. Shame on Macys. It use to be an upscale store. Not any more! read more

Truly Exceptional Service by Kelly at Customer Service I want to recognize an amazing employee named Kelly at Macy's Customer Service. She helped me not just as a customer, but on a personal level. She noticed I was having a difficult moment and went out of her way, and much above and beyond her role as customer service, to offer genuine kindness, patience, and support. In a world where most interactions feel rushed, this one stood out in the best way. Kelly not only solved all my issues I was having with my Macy's order easily and efficiently but then she offered to help walk me around the store with me to help me shop and even offered to be an ear for me if I needed to vent when she realized what exactly I was going through. Kelly reminded me that compassion and empathy still exist in customer service, and I left feeling better than when I walked in. Her kindness, patience, and genuine willingness to help truly stood out and made my day. It's rare to find such attentive/kindhearted customer service, and I really appreciated the extra effort. I'm incredibly grateful for her thoughtfulness, and I hope the store recognizes what a valuable person/asset they have on their team. She alone is the reason why I am so happy to return to Macy's in Rockaway Mall as a repeat customer. read more

If you haven't used the personal stylist service at Macys, I would highly recommend it. I made an appointment not knowing what to expect, but Kelly Fortune was wonderful and made me immediately feel comfortable. I was shopping for an engagement party for my son and his fiancé and needed something for a Latin themed dinner and another event with a western theme. She was so helpful and honest in telling me what looked good and what didn't. I didn't feel any pressure to purchase anything but came away with two outfits that I feel really great about. If you have a special event or vacation coming up, I would definitely recommend Kelly. read more

I've been shopping at this store for over thirty years, and it has only gotten worse. Other than at the makeup counters, customer service has always been slow and terrible. For some reason, the store decided to do away with departmental cash registers in favor of approximately two central registers per floor, with lines that run practically the length of the store. This results in traffic jams, making the already crowded store feel more crowded than it needs to be, with clogged and cramped aisles. This also means that the cashiers are not knowledgeable about any particular product. I do not recommend parking at Macy's unless you have some reason to need to shop here in person because in the amount of time it takes to walk from the outside entrance to the mall entrance, you would have been able to shop for and purchase items at at least three other stores. read more

My recent experience at the Macy's in Rockaway Town Square wonderful. he sales associate, Pauline was so professional, helpful and cheerful. She made the whole transaction a pleasure. I also purchased a shirt in the men's dept. and had a similar experience, too. Unfortunately, I did not get the woman's name., but she was excellent, too. It was truly a pleasure shopping here and I have recounted this experience to many others. Please keep hiring people like Pauline. People who make eye contact and actually say "thank you" make customers coming back. Also, I want to comment on the merchandise, too. I had stopped shopping at Macy's for a while as I felt the clothes no longer had the quality or the "elegance" I felt Macy's used to provide. However, this recent visit, showed me that Macy's is back on track. Love it! Thank you@ read more

Terrible place to shop at and work for! This Macy's is horribly understaffed to the point where there is one employee per department sometimes. The fitting rooms are a mess because there is not enough people to clean them, and depending on the day, you might have to wait in line to use said fitting room. Tiny selection in petite clothing and not much variety in other departments. Some in-store products can be ordered while others can not. Employees are overworked and underpaid. The managers can be very rude and condescending to both their employees and customers alike. The short, blond haired manager that sometimes works in the dress department is the worst manager I've ever met. Not only is she rude to the employees, but she's mean to the customers as well. read more

the staff at customer service are incredibly rude. one Indian woman was so rude - she rolled her eyes when I was returning an item. she had no name tags - probably so she couldn't be reported to her managers. I will never shop in this store again read more

I am only giving a star because I have to to rate or I would not give even one . This Macys after being to 7 different ones and loving Macys for 20 years and being a platinum macys member, this Macys is horrible absolutely horrible and the white beauty manager is racist ! I am appalled and shocked at how she singled out and said that the African American women and her daughter was a waste of time and was just trying to get a free make over and for staff not to help them and happily hurried over to help white women . She was loud and rude the whole time . There was no one to check me out every time I went to purchase goods in womens and backstage . It's messy and gross . This is the worse managed store I have ever seen . I am an avid shopper and this is truly the first bad review I have ever left . The racism was appalling by this white beauty manager at Macys beauty department Barbara her tag said . Terrible !!!! I will never and my friends will never go back again ever ! Lost a lifetime customer and my friends . read more

Macy's - This is the beauty department at Macys I was there at noon and could not get around - Department Stores Near Me - Rockaway, New Jersey

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Found the cutest holiday earrings here. Got a great! The customer service staff are helpful whether you are buying or returning items.

Macy's is the largest and most viable department store in the Rockaway Townsqare Mall. I buy everything here from clothing to housewares, jewelry to luggage, kitchenware to furniture. Speaking of which, this department carries some really nice furniture pieces. They sell some of the largest selection of high end mattresses and beds sets in comparison to any of the local big bed stores. Trust me I've shopped them all.    The Mens department always has great deals on shirts, suits, slacks, jeans, underwear and outerwear. Clearance merchandise is totally my gain as today's styles change 52 times a year. Note; used to be 4 seasons to a clothing retailer's calendar and now they all operate on a 52 "micro season" style calendar,  [you probably didn't think Bill knew that, did ya?] Well he does, lol.    So you're going to find alot of decent deals off the clearance racks especially here at Macy's. Come and get your Shopping on! read more

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Me no like this Macy's. Signage is un-informative. Lines to check out....because on a Sunday there are only limited amount of cashiers in different area's available. It is clean and the staff, for the most part, is helpful. Quality of clothes is good. Sales are really good (make sure you use their coupons). Not my go to Macy's. read more

Nice store. They have very nice close an other things. Pricer seem to be reasonable. Not really thrilled with how the store looks. I realize it's Xmas but there was crap everywhere!!! People look at something and then they through it on the shelf counter or floor. Can't really blame the store but it didn't seem like they had enough people working the floors. Like I said in the Rockaway mall review "the stores have really changed a lot over the years. So have the people that shop here. read more

Don't buy the Furniture Warranty. Told the warranty covered pet stains. It doesn't. Unless there is no spot anywhere else on your couch. Bought a light colored sofa, ONLY because they said warranty was no hassle. Dog had an accident on the couch. They turned it down - even though there is clearly a large wet spot in the middle of the couch. It's a lie. It's a scam. Keep your money. Can't believe they offered something Macy's won't stand behind. Not buying furniture there again. read more

I feel silly reviewing Macy's as a whole. So, I'm just going to review my experiences at this specific store. I've been here many times over the last few years and my experiences haven't really fluctuated drastically. They have a good selection of items (especially their clearance and shoe section). With that being said, everything is always fairly organized and clean. The times I've been here have always been pretty slow and never crazy crowded. Check-out lanes can be a little hard to find (since they only have so many cashiers open), but I've had some pretty great employees that have helped me find the best deals, so I'm not complaining! Their bathrooms are always clean, as well. Parking is easy to find too! read more

Not bad... Macy's is what I'd call a middle-tier department store. It's better than JC Penney (in terms of chicness and reputation) but it's more affordable than Saks. They have a decent selection of designer goods for reasonable prices (Michael Kors, Calvin Klein, and Rachel Roy are a few of my favorites). They also seem to have a lot of Coach handbags, wallets, and shoes for sale (often times cheaper than at the actual Coach store in the mall). Personally, I don't care for Coach (because I think it's the tacky brand that people buy to make people think they are rich) but to each his/her own. They seem to have a lot of great sales and often; and there are always coupons in the paper for 20% off for the major holiday sales. It's a decently sized store that doesn't get too crowded (except on Black Friday). They have "the Cellar" section with kitchenware and bedding and "Thisit" for juniors and a pretty big kids section. The staff is relatively friendly, though I despise the perfume-spritzing maniacs. read more

I call for a dress that I found in California but the store did not have my size. Rockaway was the only store that had my size. It took over 45 minutes to find the dress but the sales associate was so warm and friendly that it was worth the wait. I got my dress and I would love to shop st this store because customer service was outstanding read more

The service in men's clothing was absent. After finding a good buy on a merino wool top, I looked at slacks. No one offered to help. I found an attractive pair that required an alteration. The waist was right, the length a tad too short. The could have been re-hemmed to make them an inch longer. The taylor for whom I waited 15 minutes thought I should purchase a pair with a bigger waist and a longer length. They would have required multiple alterations, the waist, seat and length. I declined. I'll stick to Nordstrom's. read more

This store needs more employees and is a mess. I was forced to wait on a line for over 20 minutes. There were only two people ahead of me but of course both had to be returning and purchasing. Apparently returns have to be handled separately, which only makes wait time worse. After 25 minutes of waiting I finally left. I returned recently to purchase a gift card for my mother's birthday. Another customer and I were both on line waiting while the cashier continued her conversation with another employee. Finally the other customer interrupted them and said they should get to work. Management needs to work on this store. read more

I don't know what happened to this location, but since the last time I was here it has changed, and not for the good. I was in here last night looking for a new bag to replace my Coach bag I've had for a while. I needed something bigger. The women working in the bag section never once asked if I needed help. My husband was with me and inquired if a certain bag had a matching wallet, to which the person working in the section seemed extremely put out to answer. She looked for the wallet, and kind of scoffed at the question, stating that the bag "had been out for a couple of weeks now so of course they didn't have the wallet." She did not try to help us find anything else. I ended up going to the Coach store in the same mall and buying a new bag, wallet and bag charm, totaling over a thousand dollars. Yes, I would have happily spent this money in Macy's, had the customer service been better. read more

Do not go in the basement Backstage! a mess! but its the customers that do it! main floor is clean and organized. good bag and shoe depts. mens wear is good! linens are highly overpriced but deals can be found in housewares! no real bargains in womens wear until seasons change. then check sales racks. one big complaint, no sales help while cosmetics is swarming in staff??? lucky if you can purchase an item without walking the entire store looking for a register! read more

I waited for 40 minutes while one checkout lady took her sweet old time checking out the line which was getting longer by the second. She spent 15 minutes to wrap one thing. She did not see fit to call for another employee or to rush. She ignored the disgruntled customers and took forever. read more

On Saturday May 22,2011 I stopped by the Rockaway mall with my Son to walk around and see if there was anything that caught my eye. As I walked into Macy's I was greeted by several employees and everyone I walked by that worked at the store said hello. I know that this was obviously something that the store was having the associates do, but I felt it made shopping very comfortable. Even 2 associates who were talking stopped their conversation smile and say hello. Hopefully this was not a one day act that they were doing,but something that they are able to maintain. Macy's has some of the best name brands and This welcoming attitude makes it easy to make Macy's your destination in the Rockaway mall. Kudos to the store management! read more

Staff is horrendous, but the prices are fair. The place is fancy enough for an eyes taste. Parking is good, but watch out for the service of the store, the employees are never at the cash register. read more

I shop at Macy's often and I like the one in Rockaway Mall the best. In terms of selection, you will probably get the best at Willobrook Mall. But I choose to frequent here instead because it is less crowded. Never had a problem getting service, although if you come here on the weekend, you will probably have to wait in the shoe department (no different from any other Macys). It's definitely worth coming here if you hate crowds like I do. read more

Macy's has changed and not for the better. In those olden golden days, I could walk in and find a department, and find a category grab a few things and away I went. I went to the Rockaway store last week to find a few casual shirts for my spouse. An endless array of polo shirt were littered around the entire department. Same old shirt everywhere each with a different logo. I wandered about the confusing mess and left. I guess I'll have to buy LL Bean instead. read more

Ok, I am not a fan of Macy's. I have been having trouble with them for about 6 months about a wedding gift that I purchased for a wedding in May and the couple has still not received it! I also went shoe shopping there not too long ago and I could not for the life of me get anyone to help me at the register. If you want service... don't shop at Macy's! read more

It started to out as a very bad visit to Macy's the persons in Shoes were nasty as anything, when I wanted to return boots I had purchased on line. They told me they don't take them back I had to go to Men's. So I go to Men's and first had this one woman who was nasty as anything and she tells me that she can't take them back because I don't have a receipt. She starts to give me a lot of grief. But then this really nice lady comes up and says oh we can take them back hold on I will take care of you. And she tries really hard to take back the boots. Then she looks into the boots and figures out that I purchased the boots at another store and we both start to laugh. She was really nice and didn't get upset that I was in the wrong store. She just told me to have a nice day. I apologized for making her do all that work. All she said was " no worries ma'am that is what we do". Why can't all customer service people be like this lady in the Men's Department in Macy's. I don't remember her name, I wish I did, but I want to thank you for your kindness. read more

Today I shopped for women's underclothes. The choice was large but I was given a lot of help by a very hardworking and agreeable lady called Sylvia. Thanks to her, I was able to find good, well fitting articles and the whole experience was very good. She was very kind and competent So I send many thanks to Sylvia and will shop at Macey's more often in the future read more

Terrible customer service. Tried returning a gift today with a gift receipt and the women behind the jewelry counter laughed in my face and treated me like I was stupid. I didn't realize it was from a couple of years ago, and I respect the return policy, but the woman could have informed me in a more polite manner. Very displeased with this store and I'm surprised it's still in business with the kind of people that work there. Never going back. read more

I've been a loyal Macy's customer for many years now, but this Rockaway Mall location is disappointing. The entire store is outdated and in need of rennovation, especially the rest rooms. The clothes selection compared to other locations is not up to par, and this year, they hid the Christmas section. It was a small section devoted to Christmas, hidden away from everyone and everything in a dark, dingy section of the furniture department. Christmas music was even noticably missing. I went to Lord and Taylor, and opened a credit card there, and have been a happy shopper since. Better clothes selections. Pricing is about the same. Christmas was not hidden, but located in the center of the store, with Christmas music playing in the background. read more

I have been a customer of Macy's (Bambergers) for over 60 years. I was truly disappointed when I went to pick up a diamond ring which was purchased and left for sizing. After almost 3 weeks, the ring was not there. It was casually told to me that it would be there the next day. There seems no concern for items when promised and for my having to travel there twice in inclement weather. The ring did come in today in the afternoon. read more

Paying a bill via phone never seems to be without great difficulty! It took me over an hour today to pay a bill via phone. My niece wanted to pay off two bills of mine as a Christmas present today. Last month and two before I had late payments and only got credit for 1! I was not late with my payment,however after today I now have a better idea as to WHY I was charged late fees. Last month when trying to pay my bill I asked three times to speak with another CSR because their accents were very heavy and I could not understand them at all. Finally after 45 minutes I was transferred to a person I could understand and paid my bill. Today my niece called me extremely frustrated that she couldn't pay my bill because she could not understand the CSR and asked several times to speak with someone without such a heavy accent. My niece was not successful. She calls me telling me she could not be on the phone to pay my bill and she gave me all of her info to give to them. UPDATE! My bill was finally paid on time,however they reported me to the credit bureau for 4.00 they claim I owe them?! Again I call to try to FIX their mistake and AGAIN could not understand one word the car was saying! Macy's never called me or even sent me a letter stating I owed them 4.00. I asked why I owed them that. Their response was it was interest that was charged for a past account! Complete BULLSHIT! I was NEVER late paying them. I've been working way too hard to get my credit above 800. I finally get there then Macy's reports me and did NOTHING to fix my credit rating! No wonder they're going out of business. Now they just don't care AT ALL. Sad. read more