This store is disgraceful. The sales girl was very unprofessional (her young(er) age should not matter- you're there to assist customers as a retail associate- I worked retail years ago and would have been strongly reprimanded for such a lack of professionalism), never said please or offered a bag but simply directed me and another gentleman (who was also picking up an online order) to the area where the online orders are stored for pick-up and said she needed the slip with my name on it and that, "I just need to know if you're taking them [the shoes]." Also, no one asked for my drivers license- I could have been anyone, just looking for a freebie!!! Store policy mandates that the customer picking up must produce ID. Then, I had to ask for a bag and felt like I was inconveniencing her. Also, why is there only one sales associate working a busy front desk? I understand understaffing due to COVID but I suspect this was not the issue here. I'll never shop this location again but will continue to shop the DSW at Waterview Commons in Parsippany where the service is outstanding. I paid $70 for shoes and in turn received poor customer service, an unnecessary "online order" wait due to unclear instructions (a sign is not enough- there should be more details or simply add something to the sign that says "find your order and bring the name slip to an associate up front." ) ***Apparently, the young ladies up front seemed to think one sign relieves them of any need to communicate with store patrons. This is unacceptable. So many people are out of work or on furlough and would love an opportunity to work in retail. I do hope the girls receive further training here, for the sake of other customers (I won't be one).*** When I made a suggestion about a need for more clear instructions, I was met with apathy, unprofessionalism, and I am pretty sure, an immature verbal aside from the girls up front (which I think I heard on my way out in response to my feedback). They need to grow up and get a grip!!! Way uncool ladies, way way uncool. Gold star for showing your age though!! read more