Dicks is a huge sporting goods store which offers a large selection of all sorts of sporting goods. Some Dick's stores (like this one) offers paddle boards and kayaks (at least at this time of year). Sometimes it's been hard to find a staff member who will assist with my questions, however, with a little effort I've always been able to find someone. read more

DICK'S Sporting Goods - Dicks in Rockaway - Sports Wear Near Me - Rockaway, New Jersey

I spend a lot of money with dicks and this is the only store within a few miles from me, unfortunately a lot of items are priced very high compared to buying online or shopping elsewhere, A few months back I had ordered a trolling motor online for pickup, I sat in the store for 35 minutes waiting for them to bring it down, I'm a big fisherman and like to shop around the fishing section it's very annoying when I have the same guy ask me 3 times if I need help when he was told no the first time!!! I probably know more about fishing than half the people working there. Let customers browse without being hovered over read more

DICK'S Sporting Goods - Lure - Sports Wear Near Me - Rockaway, New Jersey

When friends and I came into the store in the freezing rain just trying to get inside and warm up, and the second we ran in and said "brr" because of how cold it was, everything went downhill. We were only there to shop for baseball pants, gym shorts, and look around at some other stuff, but it felt like the very rude woman at the desk when you first walk in, Serenity, I believe her name is (curly brown hair) immediately judged us the moment she saw that we were teenagers walking in together. The way she spoke to us was extremely loud and aggressive, and she had already decided we were going to be a problem before we even had the chance to explain ourselves. We tried to tell her we were just there to shop, but she wouldn't hear us out and wouldn't let us speak to a manager, but instead just said that she would call the police, which made the whole thing feel completely unfair. On top of that, another 2 employees, one -- a big ponytail-haired dude -- was speaking harshly and using extremely inappropriate language and cursing in front of younger kids, the other one was as well, he was also a big guy but i don't know his name and don't know how to describe him too well, but it was a very bad example in a store environment and the young kids that were around us. I felt like I was being harassed by Serenity and the big ponytail-haired dude. What made the situation even more frustrating was seeing other groups of teenagers get treated the same way, including one group that walked in quietly, not yelling or causing any sort of disruption and still got told to leave just because they were together. It honestly was like we were being judged based on our age instead of our actions. Right when it seemed like nobody was willing to listen, Terryn (the sports team leader or something, also in charge of the downstairs) stepped in and completely changed the situation. He came to our rescue, heard us out, understood that we weren't there to cause trouble, and treated us like actual customers instead of assuming the worst. He was super chill, helped smooth everything over, and we even talked with him for a while, maybe for like 45 minutes, and he was super chill and nice, and gave us some gym tips, which made us feel respected and welcome, and because of him we were finally able to shop like we intended in the first place. If it weren't for Terryn I would've gladly formed a harassment claim against Serenity, the big ponytail-haired dude, and the other big guy. You guys (except for Terryn) should do better, it was awful the way me and my friends were treated to begin. She wouldn't even let us stand under the roof, not even in the store to stay out of the rain, but she would rather see us freeze out in the pouring rain than have some sympathy and do her job correctly. Shame on you Serenity, I hope the owner of this store sees this review and takes action. read more

Well there was some good and definitely bad. Let me start with the good. The lady at checkout was nice, polite, and helpful. Well that's it. To start the prices are out of control. Everything I seen there I could get online cheaper by 75-100 dollars. That is a person opinion though and has nothing to do with the store. Let's get into the store. I went in to check out workout equipment, water bottles, and just to look around. I felt like I was at a ball pit in Mc Donald's. The employees were running around playing tag, not helpful at all. Besides most of them being young it was a lot of horse play, running through racks of clothes, throwing things to each other, laughing and pointing at people. It was extremely unprofessional. Now the setup, as I said went for a water bottle. I looked at the Stanley's someone actually took the time to disorganize all the lids. Meaning there were no colors matching blue had orange top or purple or white. It was frustrating and not like they were close to each other to just switch it they were scattered throughout. To me it was annoying. I stopped by the treadmills which was actually hilarious because I was looking for someone to help me, no one around because they playing tag. A gentleman started answering my questions and was from a different sport store and sells treadmills. He was so helpful it made me laugh. I asked why he was there and he told me price checking so he can be competitive. I guess if Dick's employees were taught professionalism they may had a sale but I decided to check out the other place. So, I recommend to look for the competitors instead of this Dicks. read more

Do not buy a bike if you need it immediately, expect 2-3 weeks to assembe it. I ordered a bicycle on July 4th, and today is July 21st. I still don't have my bike. I received a message stating that it was picked up on July 15th, but I did not pick it up. When I contacted the store, they informed me that the bike is still not ready because they need to assemble and build it. I'm frustrated. Why was it marked as available for pickup when I ordered it if it would take another two weeks to prepare? read more

Good selection and overall layout pretty good. Service was not great and checkout attitude was a bit sassy.

Went to return an item I bought within the time of the refund policy they told they couldn't return me my money. They can't even follow their own policy's Manuela was extremely rude and Mike the manager didn't help or intervene at all. Customer Service is not good and kind and the scared shes gonna get in trouble which I didn't understand because they were the right policy's. Manuela was questioning me and judging why I was returning my item. read more

What a horrible service of dicks. First of all i was trying to buy cleats and it took 1 hour for the workers to bring the box. Then we were going to pay and the register person was racist she saw that my kid was going with the box and then she went to other place then we have to wait she didn't even say "hi" I'm really upset about what happened with this store I hope they change workers cuz especially that register worker that was racist to us really upset I hope this changes. Date 08/27/25 name of the worker Jianalee register 110 read more

They were nice enough but refused to take my return on a fishing rod used one time that was defective. Even though purchased less than a week ago and used one time, even with the receipt they would not return or exchange without the store's protection plan. Consider buying from better service stores just in case there's an issue. It was only a $50 rod and I was only asking for an exchange for one that wasn't defective. read more

Hate here. Went to go ask for hockey socks for my son and had to ask 2-3 different employees where they'd be. Then I asked a fourth person near the hockey sticks. They told me they haven't ever seen them and didn't know what they were. Employees should be more responsible and knowledgeable of what they sell. Especially since they work in a sport goods store. I recommend going to the one east Hanover. Prices are cheaper than the Rockaway location. read more

Two Floors of Outdoors!! For my money Dick's Sporting Goods is the King of Outdoor Gear. This location is especially one of my favorite Stores, they always have what I need at very reasonable prices plus clearance deals that can't be beat. Fishing, Camping, Hunting, Outdoor Wear, Work Out Equipment, Sports and Activities this place has it all. I find this store to be well run and is almost always staffed with helpful employees. Founded in Binghamton, New York in 1948 by Dick Stack as a small bait and tackle shop the Chain presently has over 610 Stores in 47 States primarily in the Eastern United States. They must be doing something right. read more

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I was lucky enough to find a bike online and this location had it available in-store. I decided to do curbside pickup since it would be assembled in-store. Once I placed my order I got a call from Dick's letting me know that it would take a few days to assemble the bike and that I would be contacted once it was ready. I got a call a few days later and decided to pick it up today. Curbside pick up was super easy and organized! I pulled up right in front of the store. There was a post on the store stating to call the number and let an associate know you were there to pick up your item. All I had to was pop my trunk and the sales associate came out and put my bike in my car. This location is about 35 minutes away from where I but the drive was worth it. read more

The girl staff are Rude. I will never go back. Highly unprofessional.. If they need the job you should try treating people better..

Okay so it's Dicks Sporting Goods...There is a certain standard that applies, there's plenty of parking, the store is split level and huge, well lit and has every thing needed for sport and activity ever. Here's the issue I tend to have with Dicks. I have a tough time finding the items i need in my size (M). Example I was in there wanting a sweatsuit and I found the M top but no M bottoms and that was the case for every style, color I tried. That was pretty annoying cause you see a table and rack full of options then to dig and see you can't get it b/c of everything presented its your size is still not an option. The other thing was the cart/ shopping process. The store is packed so tight it leaves little room to navigate a cart, perhaps having the mesh shopping bags would be a great alternative to clothes shopping without having to squeeze the push cart through all the clothing displays so closely packed together. Will I go back ...Heck Yeah, its Dicks.. although the last two trips were not the best I trust the brand and its always worth a shot. read more

DICK'S Sporting Goods - Interior - Sports Wear Near Me - Rockaway, New Jersey

Impossible to get help in shoe department. They now have a kiosk to scan your desires shoe with the promise that someone will bring them out- this seems to have made it worse. No order, poor employee seems alone and can't keep up. Have had this experience over multiple visits. read more

This is a huge Dick's Sporting Goods and I make a trek here at LEAST twice a year for the kids to gear up for yet another season. Usually get pretty good service and we can usually find what we need...though I agree with a previous post that they are usually understaffed.. Dick's is usually higher priced than some of the other places, but as a 'card' holder we get so many coupons it offsets the higher prices. Anyway, stopped in today for soccer and field hockey 'stuff'. Found what we needed fairly quickly and got on line. So we get through the line quickly and step up with four of us dropping items onto the counter...we initially get a smile and a 'how are you today'. So far so good. Then I hand the cashier a pile of coupons and I got a look like I just told her I killed her dog. Are you f'n kidding me?!? I drop $325+ of equipment onto the counter and you're going to give me crap for having coupons? You want to make this easier? Lower your prices and I won't NEED coupons to bring me through the door. Or, if you have a crappy attitude try finding a job stocking shelves in a warehouse. So throughout the entire checkout process I got nothing but a crappy attitude from this young lady...so bad that I didn't even get a thank you or a 'have a nice day.' I hate bad service, but I've been here so many times and it is convenient...let's hope it doesn't happen again... read more

This way to expensive 140 dollars for tackling pad who in right mind is going pay for that p

Huge store!!! They sell everything. But the problem is, it's too big and understaffed. I am not going to browse the entire store to look for the few items I need (under armor shirt, snowboarding mittens, kryptonite NY U-lock, blinkie lights and a snowboard lock). Trying to find some help is a challenge in itself. Once I found a staff member to assist me, she sent me on a scavenger hunt. Once I got my items, no one was to be found behind the register. It's just annoying when you want to run in and out quickly. Next time, I'll just buy from Amazon instead. read more

I will reference this place as DSG. DSG is a modell's on steroids. I didn't know what to expect from this place. I pictured hunting and fishing stuff...that's it. Oh no I was wrong. They have everything and then some. The staff was helpful which is rare at these big stores. Checkout was a breeze too... They have everything from baseball bats to bikes to work out gear to boating gear... read more

I've come to dicks for a variety of things from fishing supplies, to camping gear, and occasionally ammunition needs. The one problem with the store is that it's pretty huge, 2 floors and has a lot of things. It great when you know where things are and can get them yourself; it's an issue when you need help with something. I've gotten some great advice from the guys in the fishing section about different baits to try for different areas, also the lodge guys can be pretty helpful. The problem comes when you need something. Buying ammunition requires a lodge rep. To get what you need and take down your Firearms ID number and such. Not normally a problem until there's no one in the lodge and then you have to wait an indiscriminate amount of time. read more

Went in to look for fishing polls got nothing but attitude when I couldn't find what I was looking for asked for manager and this guy with a napoleon complex showed up needless to say I ran to Ramsey outdoor read more

Cashier named Dayana was unbelievably rude, condescending, and unhelpful. She avoided eye contact, mumbled, didn't respond to questions, talked over me when I asked questions, and called the manager over to ask a question I'd just answered but she chose to ignore twice. I asked a question when it was time to insert my credit card, and she didn't answer, just looked at me with eyes rolling and repeated that I should insert the card. Manager witnessed her ignoring me when he came over and didn't even address it (or me). They both treated me like I was not a living person. It was the most remarkably dehumanizing 60 seconds of my retail life. I'm just flummoxed. How does she have a job interacting with people? And how does he not correct it? Not returning. read more

This is probably the worst sporting goods store I've been to in a long time. I went in looking for a decent pair of sneakers. The girl working there clearly had no idea what she was talking about. She recommended these geriatric-looking shoes to me and told me she wore them, despite her complete Nike attire. She also laughed with her co-worker while I was trying them on, creating an uncomfortable experience for me. The co-worker was not doing anything and laughing with his friends. Neither of them appeared qualified at all to sell sporting goods. They laughed at me and I left extremely upset. I bought my shoes elsewhere and won't be going back to this store. read more

Huge place with all of your sporting needs fulfilled. Just walking around will make you feel guilty for skipping the gym or not joining that over 40 lacrosse league. Despite its size, or maybe because of it, there are not a lot of helpful people on the sales floor. There are people, but in my experience in a lot of the departments, no one impressed me as really knowing more than a floor clerk at Target would know about what they're selling. read more

Not bad... This place is HUGE. Seriously, this is the most humongous sporting goods store I've ever been to; it's two floors with escalators and they carry guns, kayaks, clothing, lots and lots of stuff. Unfortunately, the size of the store doesn't necessarily mean too much about the merchandise they carry. I came here looking to buy a cheap snorkeling set (mask and snorkel) and I was sent on a wild goose chase by a few employees who weren't sure where it might be. We were sent upstairs and back downstairs and then back upstairs only to find out they didn't have any in stock. I was pretty disappointed, especially by the fact that the employees were pretty uneducated about the layout of the store they were working in. I will give a lot of credit to one staff member who did go out of his way to wander the store with us to help. read more

Was in here Thursday to buy my kayak and some fishing gear the kid who helped me with my fishing gear told me I was being too vague for him to help me find stuff for freshwater fishing when I told him I was new to fresh water fishing so I just walked out and went else where. read more

Lots to buy, no interested in you unless you are in the checkout line with your wallet open.

Avoid this store at all costs. I bought my son a bike there on 6/8/19, a GT mountain bike, when i checked out I got a coupon for $20 credit and they asked if i wanted the extended warranty. I asked if i coukd use the coupon towards that on the 19th when it went i to effect, and the saleswoman said come by then and ask. Well today, 6/16/18 the rear derailleur hanger broke, no big deal.i went to buy the extended warranty and was denied because apparently my son has "abused" the bike in the first week he got it. This is total BS, i ride with him, he is 12 years old and for $450 the bike should not need a full service after 8 days. Stay away from the GT brand, and stay away from Dicks sporting goods. Buy from a reputable bike shop or even walmart, at least Walmart honors their receipts on like this Sporting Goods chain. They wont even let me exchange the defective bike. read more

OMG.... tried finding out over the phone(CALLED 5X!!) if they had a shirt that was online and got blown off, transferred to wrong area, transferred put on hold for 5 min and the after 5 min someone picked up & hung up, directed to the website online and then flat out told they don't have the shirt without even looking for it. I bet if I go to the store in Rockaway NJ, they probably do have the shirt, these millennials can't be bothered with working, they just want the paycheck and want to go home. read more

If you need assistance in purchasing an item - and have questions - I suggest going elsewhere. I had to walk to a different department to get someone to help me. When someone arrived he was able to get the box I needed but was not able to help the other woman who had questions. read more

I had a terrible experience here, and would never shop here again. I went to Dick's to buy a treadmill and some other gym equipment. I waited around for 30 minutes before someone would come help me in that department. I stopped four different staff people, all who promised they would send someone to help me... It should have been a warning. Once I was finally helped, I chose my items, spending over $1500 in total. When the delivery people came (I had paid for delivery and assembly), they had the wrong item with them. It took a number of phone calls with a less than gracious manager before I sorted out the problem. When I called to schedule the delivery of the correct item, the woman who answered the phone was incredibly rude and insisted she had never heard of me and had no orders for me. I had to call the manager of the store again to sort that out. When the delivery people finally came, they arrived an hour later than their window of time, refused to assemble the second piece of equipment I had paid to be assembled, and left all the boxes lying in our driveway. I would call the manager to complain, but given my experience thus far I don't think it will help. read more

Stopped in here today on our Sunday of getting things done. I am generally not a fan of the mass sporting goods stores, I feel like as far as attire goes they are overpriced, the sales staff may or may not know what they're talking about, and selection is usually mediocre. Dick's doesn't fall too far outside of those feelings for me. My husband was looking for a specific type of wax to seal his boots with, so while he searched I perused the shelves. Attire, yes they have nice selection, but after having been exposed to gems like Campmor and Ramsey Outdoor, and brands like Patagonia and Prana, I just can't justify $45 for a hot pink Nike shirt. Cute yes, fashionable yes...worth it? I may own one or two full priced Patagonia items, yes they are expensive but I have had some of those items for close to 8 years. They do hold up---can Nike say that? probably not. Anyway I digress back to Dick's..... The store is beautiful, it's set up well and they do have nice stuff. I was looking for a pair of ankle weights so I figured why not let me check it out. Almost $10 above other prices I've seen elsewhere. And at that point I was done. Also noticed that their shoe department pretty much offered only women's running shoes...I suppose we don't do other sport type things. So their loss again. I am not so much a fan of Dick's. I think they probably have the market covered on specialty sports items like hockey or lacrosse for highschool kids, or people who play those sports. But as a regular fitness enthusiast consumer you won't find me shopping here. Do your research and go elsewhere IMO. read more

I went into this location to find a Foos ball table. After going up and down the stairs three times upon suggestions from the staff that obviously is not trained well and does not know what they have in the store, I was told finally that they do not sell them. Very frustrating and very poor testimonial for Dick's Sporting Goods. It was my first time in one of the stores and I would not feel motivated to return read more

Im new to the area and needed to get my hockey skates sharpened. I couldn't find any locate hockey clubs or shops so I had to end up going to Dicks. First off there hockey selection is half a row. It is so sad how they have no hockey merchandise in that store. I come from Minnesota where the Hockey sections can range up to 5-8 isles long. The guy that eventually took my skates look like he had no idea what he was going to do with them. Even though they only charges me $3.00 plus tax it was the WORST skate sharpening I have ever received in my entire life. No edges at all when I hit the ice the next day. I had to get them resharpened at the rink before the game started. NEVER get your skates sharpened at Dicks. They have no experience or bad machines! read more

We went in to LOOK at snowboards. Mike in Apparel and Mike in Team Sports were the BEST! Knowledgeable and a HUGE help. Was probably in my top 5 retail experiences ever. The place was great! Thanks! You have a very happy 15 year old dude! AND a very HAPPY mother! read more

Dick's has everything and is most likely why they will always have foot traffic into the store. I have always been pleased with the level of customer service in the store, but I always have approached the staff member. The building is large and two floors so finding things may not always be easy. If they worked on their customer service and attention to the customer walking in the store I think it would be a huge improvement. I also hate the checkout process. There is always a line. Last night the person in front of me did not have a bar code on the item he was buying. While someone was looking the line built up. (There was another register open, but there was a lady buying a book bag that was taking longer to decide than buying a car)One of the other employees that were nearby could have jumped in to ring a few customers while they were backed up. These are all things that are fixable. They have a great product assortment, but just need to focus more on the customer. read more

The staff here could careless about doing their job. Made the mistake of buying a gun from their gun department. Stay far away from this place read more

I received a bow for Christmas from my sister and went here and met with their bow tech Mark who was very helpful and knowledgable. He got me all set up, fine tuned the bow to me, and let me experience shooting the bow with guidance so I know what I'm looking for when I practice more! Awesome place! Highly recommend the store and an exceptional thank you to Mark! read more

Went to this store to pick up a few things for fishing and get in line and two people are ahead me where apparently they got the wrong shoe size and the lady at the register is taking so long not even acknowledging me or the 2 ladies behind me to see if we needed help. Oh wait heres the best part theres was only one register open and dozens of employees just standing around doing nothing. With all these employees they have they seriously couldn't open another register. Ridiculous, So i just put everything I was going to buy and just left the stuff on the righter next to me and walked right out the door. Seriousl!!! ABSOLUTE WORST EXPERIENCE IN ANY STORE I'VE WENT TO IN MY LIFE!!!!!!!!!!!! read more