I'm writing this review because I had such a good experience with Christie, she helped me and my sister out in the jewelry department and was awesome. She said she usually works in the home department, but she is amazing so friendly. You need more employees like her. She was the best and she makes me feel like going back, amazing customer service Christie!!! read more

If you're shopping for linens make sure you see Robin. She's super nice and will help you with anything you need. They have a big selection but don't hesitate to ask if you don't see what you want. They will order and have it shipped to your house. Win win! read more

Okay Chris in the men's Levis department is honestly amazing. He knows exactly what he's talking about and is super friendly! He is the only reason my boyfriend bought some jeans from Levis. Thank you Chris! read more

Understaffed during the holidays, long lines and no one available for customer service.

I have came here twice for kitchen and dining and received outstanding customer service and even better deals than other stores or online commerce. I will continue to come here before I buy online. read more

Caveat emptor! Yes; the buyer alone is responsible for the quality and suitability of goods before making a purchase, right? This is particularly true at Macy's Jewelry department in Monterey, CA. My wife normally wears a size 7 ring. She saw a beautiful ring at Macy's in Monterey that caught her eye. It was a size 7 but had a very wide band on it. The ring slipped onto my wife's finger with some difficulty but would not come off. We tried all the Google options for removing a tight ring, but nothing worked. After about 24 hours, we went to a jeweler and had the ring cut from her finger. The jeweler confirmed that the ring was size 7 but commented that based on the width of the band, was equivalent to a size 5 ring. Either Macy's hires incompetent people who do not know their job, or they have hired people who know exactly what they are doing. In either case, they put my wife's well being at risk. I'm sharing this event with you so you can be forewarned if you dare to shop at Macy's in Monterey. Yes, my wife should have known that a ring with a wide band should be much larger than what is normally worn (right)? No way! The salesperson at Macy's knew exactly what they were doing when they sold this ring to my wife based on their comment that they could not resize it, the sale was final, but she could take it to a jeweler to have it resized. You've been warned; shop at Macy's in Monterey at your own risk! Caveat emptor! I know what you are thinking ... QUESTION: Did I give Macy's a chance to fix this problem? ANSWER: I gave Macy's the same chance that the salesperson in the Jewelry Department in their Monterey Store gave my wife. read more

Ashley in the bedding department was wonderful today. She helped me link my new Macy's card to Plenti points although I thought it had already been done and wasn't. Sadly, the store no longer carries the Jones of NY line of clothes, the one thing I truly loved and always found something classy that fitted me. Bring back Jones of NY! read more

Horrible customer service! This is the second time I have had an order cancelled without notification via email or phone. When I find out three weeks later, the manager I spoke to was condescending and couldn't accommodate me for being inconvenienced. To top it off the items that I originally ordered are out of stock and it's a week before Christmas. My mother is going to be so disappointed! I have a Macy's credit card and I had my wedding registry there. I will cancel my credit card, never shop at Macy's again and I will be sure to let the world know of my experience! read more

I want to give HUGE props to Grace at the Dior cosmetics counter. Grace has helped me many times previously and is consistently professional, sweet and extremely knowledgeable. I had moved to the Bay Area for about a year and when I moved back, I didn't see her at Dior the couple of times I went to Macys. I was getting married and wanted my make up done so I could look my best on my most important day. I didnt see Grace but saw someone at the Bobbie Brown counter so made an appointment with Daniella. After having my trial run prior to the big day, my "real" appointment on my wedding day. I show up for my appointment but Daniella did not. (No one needs that stress 2 hours prior to their wedding!) In a panic, I was frantically looking around to see if someone would be willing to help me. To my pleasant surprise, there was my angel Grace! I do believe that everything happens for a reason. Not only was she willing to do my make up but made me look amazing and somehow worked her magic and "erased" 10 years! THANK YOU, Grace (!) for saving my day!! I can't praise her enough!! Please go see Grace! She is a doll!! read more

Awful/non existent service. Employees will not take your returns if the merchandise is not from their department. They will say, "you have to go to womens," or "you have to go upstairs." They always bypass your plenti number just being lazy. My mother never even got to put her plenti number in for a full sofa she bought. I don't blame the employees, I blame the management since they are all like that. read more

After reading the reviews I dreaded the thought of having to go into this Macy's to do a complicated exchange of items bought online on sale on Black Friday and ask for a refund for one item that wasn't in my package. I went at 10:00 on a Sunday during the holiday season with hopes that it would be less crowded and that the clerks would be less cranky. I was pleasantly surprised at how competent the clerk in the lingerie dept was with the return and she refunded me for the item not received without any hassles! I was equally pleased in the jewelry dept. when exchanging items that weren't as expected with others that I liked better for the same Black Friday sale price. It was an all -around positive experience-clerks were helpful and I walked out a happy customer. read more

Gimmicky Pricing/Sales and Rotten Credit/Return Policy. First off, everything is overpriced and always "on sale". I guess a lot of people like feeling like they are getting a bargain, but they really aren't. Whatever. The real reason for the one star rating is the absolutely unreasonable credit/return policy. I signed up for a Macy's card to get the discount on some (expensive) jewelry for my wife. My wife decided to return it and get something else. So far, so good. But then I got my credit card statement. Although the credit slip I had signed gave me a credit for the full amount of the return, the statement charged me for the "discount" I had received at the time of the purchase. What the ??? I suppose it's there in the fine print of the credit agreement, but that is just plain nasty. I was NOT told at the time of the return I would be charged for that, and the receipt I signed was for the full credit. This is just a lousy, disrespectful way to treat customers. I closed the account, and I will NEVER shop at Macy's again. read more

Eeeeeeeeeeeeeeeew! Nasty ingrate at the Bare Minerals counter. Why go to work if you're going to be a jerk to a customer? Why pretend to sell a product when terse, harsh, impatient is your roll? It's MACY*S for darn sake--not high end shopping. How can a shop girl be so lousy at a job? Go to M.A.C. where the delightful sales people are first class and care. read more

Today my daughter and I had a terrible experience trying to purchase shoes in the woman's shoes at this Macy's. I took my son and daughter shoe shopping, and casually approached all 4 of the people working in the women's shoe department. All four states they do not grab shoes and pointed to other staff members. I waited for about half an hour as the group of women waiting for shoes grew and grew. The staff was extremely rude, and flat out refused to assist customers. Another women waiting stated she had been there all afternoon with her daughter getting her hair and makeup done and kept coming back hoping someone would be there to get her the shoe size she needed. A greying older Asian woman nearly knocked her over walking by and just kept pointing to the man who was ringing up customers for other purchases. The men's shoe department was beyond helpful though and shared that the women's department is having some management issues. We went down to Shu's and bought shoes there for my daughter instead. Such a disappointment. read more

I will never buy furniture from Macy's again. The quality is extremely sub-par. I received very good customer service from Sally Tuttle, my sales person- too bad I'm not happy with the stuff I bought and will not be back to work with her again. read more

The guy who did my makeup at Mac gets **5 STARS!** I will review him as well. He was wonderful, patient (I had a toddler with me) and got my makeup perfect for my maternity photos. The woman at the Chanel makeup counter gets **0 STARS** because she was a condescending jerk. But, 0 stars isnt allowed so I'll give her one star. Let me explain: I needed to buy some new makeup and also needed my makeup done for a photoshoot I was doing. The Mac counter was busy so I decided to browse other counters. The Chanel counter was open- both employees were free- and I asked if they offered the same sort of make-up program that Mac offers (with a purchase of product they will do your makeup). The older woman who was "in charge of make-overs" told me that their makeup was "expensive" and that I "might want to look around because Chanel asks that you buy 2-3 items in exchange for your make-over." I told her that was fine because I needed new makeup anyway and she insisted that I look around because their items were SO pricey and it was likely a minimum of $100 I'd spend. I again said that was fine- she rolled her eyes and told me I could make an appointment. I can't help but assume it was because of my appearance. Although I may look different than her average customer (a sleeve of tattoos, jeans and a loose tank with a toddler on my hip), the cost of the products would have been totally fine. I was so offended and had a few choice words I wish I would have said to her. She lost herself a sale and potential returning customer because of her judgy snobbyness... will never go back. read more

I bought two love seats at this location and within a year both had a problem with the cushions and/or frame. When I contacted them, I was told someone would come and have a lood at them. By the time that period of time passed, it was a year after the purchase. I was then told there was nothing they could do that I would have to find someone to fix them on my own. I had expected they would last longer than one year. Beware when you are buying furniture. I will never again buy furniture from Macys. read more

I had an excellent experience at the Macy's at the del Monte shopping center. A representative named Glennys helped me pick out exactly the right gift and helped me get the best deal yesterday. You seldom see this kind of attention to detail and outstanding customer service. read more

At macys woman. Wife wanted to try on a few outfits. I was not allowed anywhere near the dressing area. Women only. Rather she had to parade her-self to the entire store. Awesome. Great customer service. What if a man wanted to try something on, deny service? No sales from me. guess nordstrom will get our business insteaf. read more

I had a good experience at Macy's while shopping for new bedding for my elderly parents' beds. The sales person who helped us was Jaye (a woman) and she was very patient and kind. My father needed a firm pillow and lightweight comforter for his bed and mom needed a soft pillow and heavyweight comforter. Ms. Jaye found us exactly what we needed and let Mom and Dad try different things so they could compare before making a decision. The store was very busy that day so we put our items up near the cash register while we continued to shop for sheets and such. Sweet saleswoman Jaye offered Mom and Dad chairs to sit in near the cash register while I went to select sheets. Macy's has the store organized very well with all items grouped together so I did not need help selecting sheets. Which is a good thing because Jaye got called away to another department. When it was time for me to pay (I was purchasing all these items myself on my Macy's American Express credit card) I was horrified to find that another sales woman named Robin had FORCED my parents to each apply for a Macy's credit card! I do not know where this sales woman came from, but she told my 90+ year old parents they were required to have Macy's credit cards inorderto purchase anything from that store. For this reason, I will never go back to this store again. There was no reason in hell that my parents needed a Macy's credit card. I asked to speak with Jaye and was told she wasn't a manager so I asked to speak with a manager. I waited over 20 minutes, but no manager appeared. So, it has been a month since this happened and my parents are BOTH receiving credit card statements from Macy's charging them a penalty of $2 each (for not shopping) per month. WARNING: Do not deal with sales cashier, Robin and if you want good, honest service ask for Jaye in the bedding department. read more

I love this Macys Store, I can always find something to buy, even when not planning to.

The Monterey Macy's has really come along the past couple years. Trendier clothes (men and women) and friendly employees. To answer someone else's review, the reason the Macy Woman store is out in the mall is because they got requests to expand the selection. They couldn't very well expand the store, so they moved it out into the mall. They did this as a service to the full figured woman. read more

Great Christmas sales in the shoe department. Great staff in the shoe department! Mostly men, who were very accommodating. I could tell they were a bit worn out, from dealing with all of the impatient and demanding customers. But they just kept going full force in a friendly manner. Good job guys! read more

I have always had such great service at Macy's! The other day I needed to return an item I received from my wedding and I unfortunately did not have a receipt. Ann in the fine dining section was so helpful in helping me to return my gift. Jillian, who is the wedding coordinator, is just THE BEST! She makes you feel so special for your wedding and is so helpful with picking out items (and also returning items). I am now a life time customer for Macy's at the Del Monte Shopping Center! read more

Had the best service with Lou in Macy's linens, etc. There was only one sales person working, and four of us waiting; two in line to make a purchase, one with the sales person, Candy, and I was waiting for assistance. Lou came over and looked in the backroom for a specific sham I was wishing to have, but no luck. However, he rang up my purchases, and then another's... all with such consideration for our waiting.... Thank you, Lou for making our visit a pleasant one! read more

I was told by one of their employees the Men's Polo section had fleas, and it turned out he was not lying. I also watched a manager profile a couple, but instead of addressing them herself she had a sales associate request the couple let him inspect the packages of socks they were purchasing. It was uncomfortable for everyone involved, including those in line watching the scene unfurl. I will not be returning. read more

Worked in Cosmetics Dept. in the mid 70's when retail life was much different than it is today!! Have recently retired from Cosmetics career but has been a great run! If I'm correct, I think one of my co-workers back then is still there. Amazing, indeed!! read more

I am giving a nice review for a sale person, her name is Nina Penprase. She tried to call the other Macy's stores to help me find my dress. She was very helpful and very friendly. I definitely be coming back for this customer service at Macy's in Del Monte in Monterey. I highly recommended to shop here in Monterey. Thanks Macy's again for having such a very great sale person like her. read more

Absolutely, the worst shopping experience - EVER. I have been shopping at R. H. Macy & Co. for over 40 years, but this joint in Monterey (at the Del Monte Shopping Center) is the worst. Unprofessional, seemingly uneducated, and totally unresponsive management. The (female) idiot wouldn't permit me to make return for a cash purchase made on the previous day. And, worse yet, she thought she "was all that". ps, She wasn't, in any respect. Then, I called the supposed "24/7" customer service number. It wasn't 24/7. In fact, I couldn't replace my call until after 8 a. m. (the time zone wasn't indicated). I hope the entire Monterey operation closes, in addition to the few hundred stores they intend to/or have closed. Macy's used to be a premier store, like FDS's other former stores (Bullock's, Bullock's Wilshire, etc.); now, it's just another dumper with an aggressive marketing program supported by well-known celebrity names and really-cruddy management. Hopefully, I can get my refund - soon or someday, when I speak with an EDUCATED member of management at a location OTHER than the Monterey dump. read more

Maternity section- Macy's in Monterey has a good size maternity section. Compared to Target and Kohls here, they are fantastic. There is NO other store in the area, it seems like. They carry all sizes. About half the stuff are work clothes. They have one clearance rack. But not exactly clearance prices- most of the stuff on it was $19.99 and up. Some stuff was $14.99- nothing I wanted to wear, though. But I was so pleased. I thought I was going to have to drive to Capitola for Motherhood Maternity's store. I tried on a number of jeans and pants. Got the one thing I really wanted and needed- the skinny jeans- for $45. It's steep, but I didn't want to buy something online and have to keep exchanging the stuff through mail till I got what I wanted. I'd say you should go through their stuff, and get what you need most, and then go online and order through the website, because they usually have promotions and sales all the time. read more