Very friendly 2 ladies, I came in to swap a wrong size and other pair had a stitching issue, then bought 2 more leggings. Thanks ladies

I will no longer be shopping at the Lululemon in the Del Monte Shopping Center. While I was there on a Saturday, a family came in with a young girl asking about how to apply for her first job. The girl was polite and was clearly looking for guidance. The manager's response was shockingly unprofessional. Her body language, eye-rolling, tone, and overall attitude were rude and dismissive, as if she was annoyed the girl even asked. It made me question how someone with that demeanor represents the brand. As a father of three daughters, I expect better from a company like Lululemon, especially when a young person is taking initiative and trying to start their working life. I hope Lululemon reconsiders how it treats young people seeking opportunities. read more

I love, love Lululemon! I have been a fan for the last 16 years. Shopping at this store has always been excellent! Staff has always been attentive, friendly, and helpful. Always has a wide variety to choose from and available sizes in stock. read more

Came in to see if they would fix a seam that came undone in the crotch area of my new pants size 8. The person went to consult with someone in the back and came out to give me a local seamstress #. Refused to fix. Complained to lulu corporate office and got a $50 card. Gave the card to my daughter and will never go into a lulu store again. They don't stand by their (very expensive) product and quality isn't the same as when they 1st opened. :( so sad read more

I came in with a quality issue of my legging. immediately I was told I could t be helped, I asked for the manager. The manager was also reluctant to offer a solution. I have four pairs of align pants, two I've worn maybe three times total as they seem to come apart at the seem if you wear them weekly. I didn't have all the pairs, but the pair with the seam out I brought in to exchange. The manager referenced Tik Tok and implied I must me misinformed from watching Tik Toks. She couldn't offer a clear policy on manufacturers defect and she couldn't give me a proper time line. The other pair I had with the seam that came out (which I thought was the pair I brought in today was easily exchanged at valley fair mall. They were apologetic and stated that if I don't dry them, they will hold up. I hang dry my clothing anyway. Now, I was also told that I can't wear the pants weekly, which is not stated in the advertising. LuLu Lemons are sought after for the quality and resilience. An investment of 120 and up for a legging should last me more than 9 months hang dried. The legging purchased in April of last year, did not even last a year. The manager refused, and instead of standing behind the integrity of the pant, she threw it back on me and my size, saying that if my legs rub, then they won't last, and she inap made the assumption of my age and demographic by making comments about TiK Tok, which were absurd. Lulu Lemon has an inclusion statement when you call the customer or what they refer to as the GEC. This was a discriminatory experience, and it's unfortunate that they sell these leggings, but "they're not really meant for heavier people. For reference I am 5'4, 160 lbs. Would not recommend. Lots of body shaming at this store. I highly recommend going on BBB, to hold this store accountable and LuLu Lemon as a brand. read more

Lululemon - Seam coming out. I have old Navy pants from '17 and the seams are intact. - Men's Clothing Near Me - Monterey, California

Surprising and delight. Echo so attentive and caring towards my wife. She's outgoing, friendly and super nice. I also need a pair of pants because if wonderful service. And I plan on coming back and buying more. read more

LOL. All the negative comments based on quality issues? Possibly from people bringing in 5 year old pants wanting a refund. Sad and pathetic. Either way I had a great experience with the staff and the superb quality of my lululemon wear! Love the quality and feel of all their products. Great sales team, thanks again. ;) read more

I've honestly never had employees be so rude to me at a lulu before. I love lulu but will not be going back to this location. They also had such a limited selection. read more

Great athleisure wear, quality clothing and lots of cool styles. The staff is super helpful, lulu always hits the spot for gifts and personal shopping. read more

Lululemon - Men's Clothing Near Me - Monterey, California

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We purchased gift cards from this location. When the people went to use them.. they showed they had zero balances. They also showed they hadn't been used. The company won't stand behind them! Said they are treated as cash. The store said it had been happening for over a month!!! DON'T get a gift card from this location. A police report las been filed. read more

I usually shop lululemon online, but I was in the area and fancied having a browse so I came in here. They're encouraging masks and staff are still wearing them. I was greeted multiple times - there were 5 employees on the floor, quite a few for a small store. One of the assistants seemed to be having a lot of fun and they were all bantering with each other, which was nice to see. More than one offered to start a fitting room for me so I could have my hands free and another offered help if I needed it. Although it's small, they pack a lot in. The availability was a little inconsistent - some sections had certain colors in every size, others were a bit slimmer pickings. The color options are a bit limited in some items too. One of the assistants did mention to me that the color of top I was wearing tends to sell out quickly so I guess they're working with what they've got. Everything was pretty seasonally appropriate. The fitting rooms are really nice. They wrote my name on the door and hung everything up arranged by type. I like that it has an actual door rather than a curtain, plenty of light and good mirrors. They basically left me to it, someone shouted through to ask how I was doing as I was finishing up but they were nearby if I'd have needed another size. I picked a couple of tops and browsed a bit more and they were ready for me when I was ready to check out. They asked if I'd prefer a small or large tote which I appreciated. Nice store, super friendly staff. read more

Lululemon - Fitting room selections - Men's Clothing Near Me - Monterey, California

Poor customer service. I have been trying to get assistance with a quality promise issue and I receive a different answer about their "policy" each time I'm in there. Some staff have been helpful and then others are unhelpful, roll their eyes, and outright rude read more

This is one of the smaller stores but the clerks are helpful and I enjoyed shopping there.

Always great service, A a lot to choose from. The quality of the merchandise is very good and the staff is always very helpful and they treat the military very well. Will always shop there. read more

Great selection, very clean, some of the employees can be rude but some are willing to help what you're looking for.

A place with very poor service. I made a purchase 25 minutes before closing. received unkindly. I felt very uncomfortable.

Sabrina was a doll. She was so kind to everyone and extremely helpful. The clothes are pricey but the best feeling exercise clothes ever!

Iv always had a great time in this store but today was especially great, I'm not sure if their name but they had a tattoo of a heart on their shoulder, absolutely amazing energy, made me feel so welcome and was very helpful with what I needed to find and then they helped me out at the register as well. hopefully this gets noticed by the right people since their employee is doing an amazing job. I will definitely update if I can find my receipt with their name! read more

Ordered some pants but we're too long so we (bf & I) came here to get them hem, 3 day wait! Totally fine! Veronica helped us out and she was super sweet! Definitely a people person, she also helped us out find some other leggings! This store is really lucky to have her working there!!!! read more

Helpful sales lady and manager honored a posted sale that ended as we shopped! We will definitely shop Gilroy Outlets on our next central coast or NorCal trip! read more

Service is great. I needed help looking up a return transaction, I gave a call to the store and they were so helpful in answering my questions and guiding me in the process of my return. Great customer service. read more

Alex helped me and my daughter with some clothes. He was so helpful and knowledgeable with all their product. Would definitely go back there and purchase again. The store is highly recommend it read more

The staff are soooooo friendly here, especially compared to the usual store I go to. Maybe people on the West Coast are nicer indeed lol. I came here when I was visiting my father-in-law and I needed some stuff for an unexpected yoga class and the lady who helped me out (I forgot her name but she had really really small ankles!) was so knowledgeable in terms of sizing and materials. This is not a very big store so the selection and sizes are somewhat limited, but they do have most of the basic stuff. read more

This particular store has some of the WORST customer service I have ever experienced. Moving forward I will either go to Santana Row Lulu or shop online. read more

I loved this location! The staff was super friendly and approachable. Went in there to remove a tag that was accidentally left from an online purchase. The manager I believe removed it right away and was extremely helpful. Richard was also amazing! I love that they wanted feedback to help grow the company. read more

Sabrina was fantastic in helping me and my girlfriend find a pair of pants that fit. The quality of the clothing is always amazing but the customer service at this location specifically is unparalleled. Sabrina acted almost as a personal shopper because every need was met and every question was answered with both enthusiasm and knowledge. Always love coming here but todays experience topped the charts! Thank you Sabrina from the both of us read more

If you know exactly what you'd like to purchase and are ready to help yourself, then go on in. Better yet, go online. Clean, expected Lululemon apparel, small, lovely store. Biggest drawback is not only the absolute lack of customer service, but the seeming *judgement* of whether you are worth helping when you walk in. (I'll probably dress extremely nice the next time I walk in to test this theory.) Associates were talking more with each other and offered no assistance even though there were few people in the store. This lack of service happened multiple times at this location which is the only reason for this review -- wasn't just a one-off incident. read more

Smaller store. The woman at the register was on her phone a lot but she did acknowledge me when I walked in.

I must've not looked the part because none of the 4 employees acknowledged or helped me...the woman that entered after me wearing a Louis purse was welcomed so nicely tho. read more

Six employees working.. all having personal conversations with each other.. not one offered assistance. I made eye contact with them a few times.. and nothing. Disappointed. read more

Just a bunch of teenagers talking amongst each other not paying attention to their customers

Helpful staff, clean environment, well stocked store. It's not very large, but the inventory moves quickly! It's always pleasurable to go to the Del Monte shopping center to get my much needed retail therapy! read more

Was greeted right away, asked multiple times if I was okay and if I had any questions. They even got me started with a fitting room, I needed something in different size and she got it for me right away. Sorry I didn't t get your name but you made this shopping experience great, you were working late Friday night before closing. Thank you, I'll be back soon! read more

I give a 5+ for quality. But the rest was lacking. The staff was not helpful and the store was pretty cramped. To be fair, it WAS a pretty busy night though. Then, after racking up a $300+ bill, I was told that they don't offer a military discount, rven though I've received one at every Lulu I've ever been to. I'm pretty loyal to Lulu, but I may have to check out Fabletics until I move back home to my Lulu in Florida! read more

Staff is very friendly and helpful every time I visit the store. They host a lot of local events which is very nice to read/hear about.

Such a a friendly staff!!! So helpful!!! Jordan was great! Always get the best workout wear here! read more

Horrible customer service. Went in for an exchange around (2pm) and the woman on the floor was beyond rude. I had some questions about the shorts and all her answers were rude and uninformative, and then suggested I needed to size up because the material hasn't changed. Very unimpressed with the staff here. read more