Asked for help in the men's department and was quickly assisted by Matthew Irving. He's a stylist specialist at Macys and sure does know how to dress and assist customers. He picked out a few suits for my Dad to try on, gave suggestions on shirt and tie Within 30 minutes my dad was done with the task of buying a two piece suit, dress shirt, a tie and shoes to wear at his grandsons wedding. Mathew has excellent fashion taste. He was wearing a black two piece suit and was dressed to a T! He knows style and is doing an excellent job. read more

I'm really disappointed with my recent experience at Macy's. I purchased a set of Hotel Collection sheets expecting high quality, especially given the price point and reputation of the brand. Unfortunately, after a short period of use, the sheets began to pill and form little balls, which made them feel rough and worn much sooner than expected. When I brought them back to the store, I was hoping for a simple exchange for a new set, as this seemed like a quality issue. However, the store refused to exchange them, which was frustrating and disappointing. I feel that a product in this category should hold up better, and customer service should stand behind it. Overall, this experience has made me hesitant to purchase higher-end bedding from Macy's in the future. I expected better quality and more accommodating customer service. read more

Toys R Us! Decent selection of toys. They also carry True Religion brands. Great store. read more

Macy's - Toys R Us #ToysRUsatMacys - Department Stores Near Me - Monterey, California

We had just a terrible time trying to spend money here. I was planning on buying a suit, a sportscoat with slacks and shoes for my wife. I looked through the men's suits for nearly an hour and never could find someone to help me. I finally gave up and went to the Levi's area and found some Dockers with absolutely no help from anyone. No one even acknowledged my presence. I took my pants to the checkout station and he was very nice. I had planned to spend $600-$700 and spent $35 instead I can get better service on the internet, maybe that is their plan. read more

Macy's - Sportcoat - Department Stores Near Me - Monterey, California

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Came in for a suit this afternoon and got a nice little Calvin Klein at a great price. One of the associates, a woman whose name starts with an N, was gracious enough to run upstairs and grab me a garment bag to protect my new purchase from the rain. Thanks for taking a moment to go the extra mile! Will definitely come back when I need more work clothes. read more

This Macy's is a magnet that pulls us in each time we visit Monterey. My husband loves the men's outdoor section with its wide selection of pants and jackets. We always find a bargain here, and sure enough a sturdy black down-filled jacket for only forty dollars got our attention. It's the perfect outerwear for sports or hiking! The men's checkout was closed, so we went over to the jewelry section, where a very friendly older man checked us out. He rang up the jacket quickly and even squished it into a small Macy's bag for us! read more

Macy's - Eye-catching camo jacket - Department Stores Near Me - Monterey, California

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The customer service at this store never gets better. Why this company doesn't have regular associate meeting regarding customer service is beyond me. Associates everywhere talking to each other and customers roaming around looking for help. I only shop here when I need a specific item. The selection is decent, the store is clean and the price is ok. read more

Vinny from the Channel makeup counter was a pleasure to work with! We came to visit on Mothers Day just to browse and look at a few options. Vinny found us and was excellent. My mother was looking for options that would suit rosacea without causing irritation/acne and not require a lot of color correction. Oh and it should be simple so it can fit a busy work life . On the first try, Vinny correctly color matched her and gave a throughout explanation about what to look for and what features would give her what shes looking for. We appreciate the time and attention they gave us on such a busy holiday. read more

Went to Macy's today! Thought it was a great day to shop in store instead of online... boy was I wrong! Tried to buy shoes while three young ladies were chit chatting it up and I literally had to interrupt them for help. Shoes I wanted were only available on line. Tried to get help in the purse department. Literally stood there waiting to get the eye of a salesperson to just have her walk by and say "not my department" , it's the shoe departments responsibility, she walked out the door. Finally we asked for the other clerk to call someone, which she did. We waited another 10 minutes before we said F it! They don't want our business! The sales staff watched us leave not even trying to sway us back! I had a $275 purse and my friend had a $200 purse. Macy's.... Do better read more

What a wonderful surprise today at Macy'sof Monterey. I was greeted by the nicest lady, sale named Katelynn. She was so very helpful and answered questions I had about cosmetics and there availability here. She assured me that items I was not finding were on order and would arrive soon. She gave me a fews samples to try and also to hold me over. Again may appreciation to Katelynn for making my day a little brighter. read more

A few years ago I went to customer service to get a sensor that was not removed from a purchase at another Macys. I was accused of theft! Even that I had the receipt and my license and method of payment! I went back to speak to the regional mgr to complain. She also told an employee who she didn't know was an acquaintance - 'he stole it'! Shocking! I assume this is how brown Latinos are treated at Macys! I know her name and will never forget it. I love Macys and still shop there. read more

Great selection of colognes, really good prices compared to other places. Came in looking to buy some clothes and ended up leaving with a bottle of Sauvage Elixir by Dior.It most definitely has longevity, one bottle once lasted me two years. I wasn't planning on buying any colognes upon entering this store, however once the rich spicy smell of luxury-fragrances beckoned the room i couldn't resist. Decided to treat myself despite having various colognes at home (you can never have too many) I like to smell good. I definitely saved money here compared to other places I have visited. Staff was friendly and rang me up right away. Thank you for the hospitality. read more

Macy's - I got a new member to my Extensive Cologne Collection. Not too strong either it smells and feels just right. - Department Stores Near Me - Monterey, California

I loved shopping here on my frequent visits to Monterey. Always high quality merchandise, and outstanding customer service. My favorite part was the basement, where they carried all the cooking supplies. Excellent choices for plates and fabulous pans. And always a good selection of Kithen Aid products for my mixer. Mens department always carried Ralph Lauren. My favorite brand. Plus other 1st class clothing. A great store. read more

Did I miss a meeting? There is barely any inventory. Where is the Style and Co. or Charter Club section? It looked like a going out of business sale. This used to be a vibrant store w/tons of merchandise. Now over half of the 2nd floor is childrens/ToysRus. What a shame. Perhaps the pandemic isn't the reason that business is bad. Perhaps it's the fact that there's nothing to purchase and a lack of personnel to oversee the sales floor. read more

We arrived at 848pm on December 26, 2023 and they were already closed. This is false advertisement and not good customer service. They also locked customers in the building which is against the law and unsafe! Managers need to be written up read more

Macy's - Store hours!!! - Department Stores Near Me - Monterey, California

Beautiful products though very pricey. I like to shop their clearance racks for quality clothing, at reasonable prices. Good to physically try on sizes of different designers, then I can order the correct size on line. Also, I pick up at the store to avoid shipping charges and because my USPS does not always deliver. They have returned orders on more than one occasion without giving me notice, even though they lied about leaving a delivery notice. Macy's carries very pretty feminine designs and soft sexy materials, I always felt guilty buying for myself. However, I am over 50 now and am forcing myself to live well and enjoy life. I worked 2 jobs for many years and took care of others all my life. The transition is a challenge! LOL! Try to live well and be good to your self! read more

Macy's - Empty?! - Department Stores Near Me - Monterey, California

Actually there is WiFi. There's WiFi' in all Macy's. Because your phone will get little to zero signal inside. Ok so my review is for the beautiful, talented young lady that did my makeup at the Urban decay counter. I had no appointment & she was friendly & willing to take me right at 10am. Both the ladies working were very nice. And she made me beautiful within 1 hour, for my sisters wedding in Carmel. I didn't catch her name, but thank you so much! read more

Macy's - Department Stores Near Me - Monterey, California

I ordered some items online & when I went to pick them up just a free gift was missing. It wasn't a big deal. The associate said he would give me a call once they figured it out. He never did. They sent me a questionnaire regarding my purchase. I said what happened & wasn't expecting a reply. Well, Pam - the manager emailed me and went above and beyond to fix this little mistake. I was impressed & pretty shocked actually. She definitely scored points with me for how quick , efficient, & kind she was about this little matter. Thank you again Pam!! read more

I am not yelping the employees at the store but I AM giving the online LACK of customer service. I have spent an hour on the phone with the customer DISSERVICE just to be messed with by these so called customer service people who reside in the Philippines. They absolutely play games on the phone, lie, give you the run around (purposely). So if you are like me and stay loyal to a business that cares about their customer then DONT SHOP HERE! read more

This use to be a beautiful and well serviced Macy's..not anymore. You can't find anyone to help you, merchandise all over the floor. Who ever the store manager is, he/she should be fired. What a miserable merchandising experience. What a shame. read more

Macys is the worst department store!!! So glad they are going bankrupt!!' Bad service, cheap items!!! Bye Felicia! Save your money!!!

My wife and I had a great experience when we dealt with Matthew Irving, who is a personal stylist at Macys in Monterey, Ca. He was friendly, engaging and especially helpful. If you need help and want a great experience and personal service, then ask for Matthew. read more

I'll let you know first off, this is the third time Giuseppe has ignored me in store, preferring to pack envelopes or pretend to be on hold and ignore the building line of customers. Anyhow, I knew today would be great when his colleague prompted him to actually do his job and he begrudgingly shuffled over. Sadly helping people isn't his strength. Keep him on the phone. He apparently doesn't work mornings, as he emphatically repeated until redundant, while accusing me of being a shifty conman instead of helping me resolve an issue with their faulty broken 14k gold product. Anyhow, if you'd like to be accused of being a thief, interrupted and spoken over, you'll be lucky to even get his attention in the first place. read more

I am so tired of Macy's coups not working on anything in my cart! I waste time filing my cart only to learn that the coupons are invalid with the items I selected. There was a time when they were good on just about everything. I will limit my time at Macys from now on. It's just a waste of my tome. So sad. read more

For being a big-name store, I did not expect much from Macy's when it comes to customer service. My grandma and I went upstairs to their Last Act section for women's clothing. My grandma went and asked one of the employees (older lady, well-dressed with heels) for help as one of the tops that she picked out did not have any price on it. So the employee asked my grandma to follow her so they can check the price of the top. However, when they reached the counter, or wherever she led my grandma to, she started chit-chatting to another coworker. So, when my grandma approached her regarding the price check... All she said was "Oh, you can have HER check the price for you.", eventually asking my grandma to ask another employee to help her because talking to another coworker or acquaintance is more important. I am normally an understanding person. However, the way that the employee handled the situation was wrong. Unless she was absolutely busy, I would understand why she would send my grandma to see another employee. But no, she was not, in fact... the entire floor is pretty quiet with a few customers here and there. read more

Never disappointed with the customer service at Macy's!! On my recent trip I had a lot of items to return, with COVID epidemic I shop a lot online but haven't had a chance to return. One very expensive item was pass the 30 day policy of returning and Carlos (a manager) and his associate Latania made an exception and returned all my items quickly and with a smile... thank you for always making things easy in a difficult time!!! read more

Macy's is a terrible organization! Many sweat shop violations and for whatever reason the employees are also so rude....ummm hello it's macys...NOT Chanel. Just a big store full of Crap! read more

I love the backstage lots of nice clothes bags n shoes...for really cheap price. You guys should check it out

Huge Shout it to Andrea in the Women's Dept 2nd floor who helped me yesterday. It was a packed weekend in Monterey and I was in Macys and it was so low staffed coming out of Covid and she bent over backwards to help me. I really appreciate her attention to detail and very positive attitude. She made me remember that Macys used to be about this level of customer service years ago before so much changed and it was a awesome reminder of why I love a Macys and always will. Thank you Andrea! See you again someday. read more

My daughter and I went looking for the juniors section when we first walked in. All the sales people I could find were busy so we looked at a directory that showed which floor each department is on. I may have been wrong but there was ONE sign (the rest didn't have it) that indicated juniors was on floor "L" which is the lower level. We headed down to the lower level, walked around, found the discount area (forget what that is called) which had junior clothes in it but not much of a selection so we kept looking for the "regular" juniors section. Both of us had to use the restroom so we saw a sign and headed that direction. We found the bathroom (one person bathroom) and waited with one person ahead of us. While waiting I asked a salesman where the juniors section was and he said it was on the other side of the escalator. I looked at him funny and clarified- not the discount junior section, the regular juniors section. He said, yes, that's where it is. I said "ok, I'm pretty sure that's where we just came from but we will look again". By the time it was our turn the bathroom had ZERO paper products. We had to move on. I mentioned to a saleswoman there that the bathroom didn't have paper products, she said she would call someone... We ended up holding it for quite a while. Off we went back to the other side of the escalator. I should mention I am walking with a cane this entire time, getting pretty weary with the back and forth and misdirection. We asked another saleswoman (on "the other side of the escalator") about the junior section and she told us it was on level two. Good grief! Up two floors we went. It took quite some time for us to find something for her but we were relieved to have at least found the right section. Then it was time for check-out. We looked all over the place for a register that was open and finally found one with one cashier and a long line; I was pretty tired and in pain by this point so opted to find a cashier on another floor on our way out. (Where did everyone go?) We finally found someone in the jewelry section but as he agreed to ring us up he realized we had clothing and that he didn't have the ability to take the security tags off clothing. My heart dropped for a second as I dreaded walking back to another clothing section and waiting in a line again but he seemed to hear the desperation in my voice so he took care of us, walked across the way to take the security tags off (thanks so much) and we finally left still needing to use the restroom. read more

Macy's is probably the worst furniture store of all time. We went in there to purchase a mattress last night with the full intent of walking out with an order and both the sales people were so uninterested in helping us, we opted not to purchase anything. Now it was 7pm when we got there but they still had an hour until closing, I would think most sales people would welcome something to do for an hour before their shift ended. The man sales person was simply playing solitaire on his computer and didn't even look up. We were the only ones in the store. Macy's customer service is even worse, I'm pretty sure they purposely make it as difficult as possible to get service done so they don't actually have to let anyone use their warranties. I pretty much hate them and will just purchase the bed from the website directly because they offer the same price with much better service and gave us accessory credits. For piece of mind, don't buy furniture from Macy's. read more

Went to Del Monte today with my wife and 2 year old twins (son and daughter). While my wife headed off to other stores with our son, my daughter and I headed to Macy's to purchase me a new shirt for our upcoming vacation. While the Tommy Bahama section was extremely limited, I ultimately found a shirt to try on and headed to the dressing room. While in the dressing room, I hear a voice ask, "Sir, is everything okay?" I respond that it is and then hear the voice ask again, "Sir?" With my shirt half buttoned-up, I open the door and come face-to-face with employee "Xenia." "Xenia" proceeds to tell me that I can't be in the dressing room with my TWO YEAR OLD DAUGHTER because "we don't know what guys are doing with little girls." To say I blew up was an understatement. She then proceeded to tell me that it was the store policy. ARE YOU KIDDING ME? Not only was she implying I was a child molester, she was suggesting I leave a TWO YEAR OLD unaccompanied outside in the dressing room? This was the first time I've ever been accused of something so disgusting and atrocious so I feel my explosive reaction was justified. Needles to say, I had some choice words for "Xenia." Once outside, I was so fired up I demanded to speak to a manager while I let Xenia know that her accusation was disgusting, hurtful, and inappropriate. I then asked if she allows moms to go into changing rooms with their sons and the genius that she is tells me that moms don't go in this changing room because it's the men's section. Yeah, no kidding, Sherlock. Xenia claimed to try to find a manager but was unsuccessful. I went to the perfume counter where the employee there was extremely polite and helpful and did her best to find a manager for me. After waiting about 15 minutes (Really? It takes 15 minutes to find a manager?", I met with "Dean," and explained to him what happened. I asked him if it was store policy to prevent dads from taking their toddlers to the restroom and changing room and he said it absolutely was not and that "Xenia" was out of line. He claimed he was going to talk to her about the incident. Whether he was just being polite to try to calm me down or whether he was genuine, I'll never know. But what I do know is that I am absolutely done shopping at this Macy's for the foreseeable future. read more

Macy's at Del Monte Center has gone down hill since it's glory days about 15 years ago when they had nice merchandise and helpful staff. The merchandise now is cheap, ugly, and of poor quality! And the staff is useful and deceptive. My husband made the mistake of buying me some horrendous looking, man-made, sandals for Christmas and when he tried to return them today, they said, "Sorry, you should've read the fine print." In the past, sales associates would let the customer know if items were non-returnable. Not anymore, I guess they are just desperate for any dollars they could bring in to try and save their failing business model. read more

Absolutely the messiest, dirtiest store! Service is the WORST. Went to shoe department found a pair of boots, looked around and saw three sales people chit chatting. Went over and asked if I could get some help, and said I had never seen a Macy's so messy and in such disarray. One associate said, we have been busy due to a sale. Is that an excuse not to make sure someone is keep the store in tip top order. So the associate went and got shoes in the back for me, brought them out, and set them on the ground in front of a chair and walked away. She did NOT assist at all. I took the shoes over and set them on the counter in front of her where she was yet again yapping away. She had the nerve to ask if they worked. I responded with would not be purchasing anything from this store, nor will I ever step foot in the store again. Disgustingly messy, and ZERO customer service...ZERO. read more

Macy's - Department Stores Near Me - Monterey, California

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Love love love this Macy's store! It is nice clean organized and just big enough for anything you need! Easy returns and great choices and nice staff! read more

Horrible clothing, shoes, everything. No one to help you. I remember this store when it was a gem. What a shame.

I have been to this Macy's so many times but I can never get any help. Also there is no Wi-Fi available within the building so if you are with a friend or your significant other it is very easy to lose contact. How hard is it to provide WiFi within the building? read more

Horrible service. Bought a ring here in September, by November a diamond on the band was missing. Told me because I didn't pay for their protection plan and their sucky set around the diamond I would have to pay more for it. Within 2 months, a diamond should not fall out of its setting. Buyer beware - don't buy fine jewelry here. read more

Macy's - Department Stores Near Me - Monterey, California

I made an appointment with their stylist, Matthew was AMAZING! I completely lack style, my children hate to shop and are hard to dress. But Matthew hooked us up. He did all the selecting, they tried things on, and left with about 6 tops and 6 bottoms for two children for under $350. Big recommend! Will be back! Matthew is AMAZING! Personal shopper is the way to go for people who don't like to shop. Super happy I tried the shopper experience and super happy it is available! read more

We purchased the Avery king headboard. Complete waste of money. The bed is defective. The holes for the screws are too big and fall through. One went all the way through and is open on the other side. Don't buy this bed. Don't buy from Macy's at all. I've made a few purchases and this will be my last. Their policies are not helpful at all. We haven't been able to get this issue resolved because we can't get anyone to actually speak to. Just the run around. Online chat and emails are just their way of transferring us from one to another. No help. read more

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