You can't make this stuff up folks! I was just approached by a woman in the bed-matress-furniture dept up here on the 3rd floor and was asked to leave since I had "was seen sitting for too long and obviously not buying anything". Nevermind the fact that my mother and I spend thousands annually with the brand, and at this location in particular-(see my previous reviews here particularly the one where I dropped $300 plus on that new Channel Blue) not too long ago! No wonder why they're reviews and stars here so low. While the cologne Dept is staffed with pros, the furniture- bedding and mattress department leaves a lot to be desired-unless of course this timeline or deadline is to how long someone can stay seated is written into policy. I proceeded to make my way downstairs within another department entirely to ask about talking to a manager. Within less than ten minutes a Manager named Terry (female) came down to listen to my complaint, and informed me that she would have a "talk with the individual in question"-whatever that entails. I asked the manager wether or not there was an official Macy's policy that gave staff or associate's of Macy's (particularly within the mattress or furniture department) the ability or authority to actually TIME how long said person can be sitting at or within the furniture department and whether or not the staff had the authority to ask them to leave kindly or otherwise-she indicated there was in fact no such policy. I'll be reaching out to Macy's Corporate come this Monday to follow up-and ensure that no such policy exists, and just what the boundaries or limitations are going forward to save other people the awkwardness and embarrassment of having to get up and move off the furniture- particularly when all they were going to do was to be seated for a few more minutes anyways. What an overall embarrassment and a joke to the realm of customer service! read more

I really like this Macy's. The ease of parking at the Manhattan Beach Village is a pretty easy, just drive to the north end, parking spots are easy to find. The store is clean. The staff, friendly and helpful. The fine jewelry department is vast. I have purchased diamond earrings with great discounts with my Macy's credit card. The closest Macy's to my home is the Century City one and I really don't like that parking garage, so driving the extra few miles here is my preference! read more

Today was my first time visiting the Macy's in this area, and I was surprised to see that the Black Friday sale had already started. Because the sale began earlier than I expected, I ended up purchasing several items. When I brought everything to the counter, I was helped by Audrey, an elegant Black woman with the warmest smile. From beginning to end, she kindly answered all my questions and was incredibly pleasant to interact with. Her kindness truly made my shopping experience so much happier, and I'm writing this review to express my gratitude. Macy's is truly blessed to have an employee like Audrey. read more

Macy's - Department Stores Near Me - Manhattan Beach, California

I stopped by Macy's to grab a last-minute pair of jeans and was surprised by my experience. I tried on several pairs, and the fitting room was clean and well-maintained, which made the process so much easier. The store itself was very organized, and it was easy to find what I was looking for. I really wish I remembered the name of the lady who helped me because she was so sweet and incredibly patient. Her kindness definitely made my shopping experience a lot better. I got my Levy's for 39.99!!! read more

Macy's - Department Stores Near Me - Manhattan Beach, California

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This Macys is seldom crowded and I can find what I'm looking for here. The client specialists are friendly and willing to help. I was looking for for a particular item in my size. They didn't have it in the store at this location so I ordered I ordered it and had it delivered here. My order came fast. Once I arrived to the store there were long lines to pick up my order. The young lady greeted me and ask for the confirmation of my order was delivered which is a bar code. She promptly came back with my package and said have a wonderful!! Awesome customer service!! read more

** This review is for the Chanel counter only.*** Denyse Hollis is very professional, pleasant, & responsive. I know Denyse from her previous employer. It's truly a pleasure dealing with Denyse. We have stayed in touch on upcoming sales, gifts with purchase, etc. I look forward to more wonderful shopping experiences with Denyse!! Kindly acknowledge Denyse for the outstanding Macy's employer that she is. read more

Went to get my make up done and the lady was very friendly and kind would definitely go back to her again

Keeping the restrooms clean would be a good start to improving. Who wants to shop in a place that is nasty? 2:30 pm Tuesday 8/19/25 2nd floor women's restroom. Makes your stomach turn. read more

Macy's - Women's restroom 2nd floor - Department Stores Near Me - Manhattan Beach, California

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One of the better multilevel Macy's. It's super clean, bright and always neat with pleasing displays and organization. You'll have a very calm shopping experience and help is easy to find. Locate an open station and checkout is a breeze. You've got a parking garage (still has that new feel) right outside the door. read more

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This store has the worst management ever. You can never find anyone to assist you. I went in to return a purse I had purchased at another Macys. I could not find anyone to help me. It appeared that the only employees were in Fragrances and Makeup. Several customers from other departments were looking for help. I finally noticed that the one employee in Shoes was ringing up clothing and taking returns. So instead of making a purchase I just did the return. The employee was very courteous. Management, you are probably cutting back on payroll because sales are falling BECAUSE NO ONE CAN GET ASSISTANCE. I would give one star, but the employee I did fine deserved better. read more

Went in to buy a pair of shoes walked out with 3 pairs. Lol.. this is something I do often. Go in for an item and walk out with more. The great thing about this time was I bought 3 pairs of shoes for the price of 1. Thanks to the great shoe sale. Might have to make another trip to get the other pair of shoes I had my eyes on. read more

The manager at the customer service desk ( Tall African lady no name tag) was extremely rude and unprofessional. I had a return and stood in line for over 9 min while she was chit chatting with another sales rep. I asked hi can I get help, she rolled her eyes and said come on. Immediately saw my receipt and said you need to go to Culver city where it was purchased. Why would I have to go there? I asked, I've never been turned away much less sent to store of purchase. Item was new with tags and I had my receipt! She was just so rude and snatched the receipt from my hand. Such an inconvenience and had to drive out to Culver City Macys simply because miss thing didn't want to process the return for me. I've worked retail and I'm assuming she didn't want her numbers to drop. Culver City processed the return with no problem. Never shopping at Manhattan again! She truly left a nasty taste in my mouth especially because it's my home store! Sham on you. Please retain management, show they customer services skills and how to treat people like human beings. The world needs kindness not mean/bitter people. read more

Hands down the worse department is the returns department. The absolute rudest and most unhelpful people working there. It's one thing to obviously hate your job but to take it out on the customers or go out of your way to ignore them and act put out by doing what you were hired to do. They have zero customer service skills and not a competent or pleasant bone in their body. And this is not based on one experience, I wish it were but sadly it's always the case. read more

The customer service was great. My cashier was very helpful. The selection of bras at its highest quality. They also have variety of different brands like Bali , warner and etc I did love the price point and the quality of service and the product. The ambience is great. Very clean tidy very organized no kids running around. read more

Macy's - Department Stores Near Me - Manhattan Beach, California

If you're shopping for perfume at Macy's Manhattan Village, Maryam is the person to see! She's incredibly kind, patient, and knowledgeable. I felt overwhelmed by all the options, but Maryam took the time to ask about my preferences and guided me to the perfect scent. She wasn't pushy at all and made the experience feel personal and enjoyable. I left with a fragrance I absolutely love, and I'm so grateful for her help. Thank you, Maryam, for your amazing service--I'll definitely be back! read more

Macy's - What I bought - Department Stores Near Me - Manhattan Beach, California

The two stars are because I got notice that my order was ready shortly after I placed it. However, my curbside pick up (a service they offer and advertise) experience was infuriating. SHARAE was clearly unwilling to bring the order out. THIS IS PART OF YOUR JOB AND IF YOU DON'T LIKE IT FIND ANOTHER ONE. read more

Jewelry department has the best customer service ever ! Lady with red short hair was so help and lovely ! Basically my review is for her service , she was great and has such a nice personality , charisma and made us feel very welcome:) very helpful , read more

very cool clothes. And lots of discounts for great prices If you think you're getting a deal at the Nordstrom rack, you should try Macy's. The only downside is they could use a little bit of a cosmetic lift to the store and the dressing rooms need to be redone. But the products and prices are great! read more

By far my favorite Macy! Located in Manhattan Village and it's more organized and cleaner than any other Macy's I've been. Because of covid, I try to eliminate any un necessary visit for my shopping habits. I ordered something online and I truly cannot remember what and I can't find amy email or my order number. They had called me to remind me for last day pick up. I called for curbside pickup. Less then 5 minutes, they came out with my order.. I remembered what I ordered now. Lol! Fast service and great customer service. read more

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Very clean well organized Retail Store, pricing is reasonable great selection in every department read more

Macy's - NW Entrance - Department Stores Near Me - Manhattan Beach, California

Macy's in MB Village is my go to Macy's. Clean and well organized. In walking distance of great restaurants. Great brands for my kids, and a section for Toys R Us. Taking my kids here brings back fond memories of when I was a young boy shopping with my mother at Macy's. To top it off, friendly customer service. In fact, a manager went the extra distance to help me with an online return, and I appreciate her helpfulness! read more

Love shopping here. Great selection and friendly sales clerks. I know that there is no longer a rep for each make-up counter, or in each clothing department, but the staff that they do have is helpful and kind. I have been working with Jana for years and it is always great to see a friendly face when I walk into my local Macys. read more

I enjoyed Lauren B. at the makeup counter. She was great and knowledgeable about what looked nice on me and trendy styles. My husband thought the makeup she picked looked the best on me. Thank you. read more

Customer service at this particular location is just awful. I was there with my wife, and we will never go back there again. My wife was purchasing a few items at the store, and she paid for her items. And then I met her at the parking lot, and then this Asian security guard was over there asking to go through her bags. Well........ Long and behold She showed him the receipt and he did not apologize whatsoever he just turned around and walked away. My wife is a nurse and I am a real estate agent . I have never been treated like this in my entire life. read more

The worst customer service by far. Janet the cashier lady is horrible. Zero customer service skills, idk how she got her job. Go to a different location. Do not go here. Idk who hired Janet but she needs to be in the back stocking or something. She isn't for customer service whatsoever. read more

No one in the shoe department would help me, and I was then laughed at by the male employee (who I had to approach and wait for) in the shoe department when I asked for my size in some boots. He said "we definitely don't have that size". He proceeded to look at me funny until he actually checked. He made me feel bad about myself for asking and was very disrespectful. read more

I want to shout out Nickey in the Women's shoes department. Excellent customer service and sales techniques. I successfully found what I was looking for and am happy I got the help I needed. I would recommend Macy's Manhattan Village to a family & friends. I rate Nickey a 10 and if you ever need help in Women's shoes or purses make sure to ask for Nickey. read more

1 star because I can't give 0. Worst employees I've ever experienced. Bought a very expensive mattress /box spring a few days ago and the employee Lorena said to pick up whenever I needed it would be ready for me. I Show up 4 days later to pick it up after renting a truck . No employees near sight. 15 minutes later the store is gonna close & I finally find someone to contact The manager !!! When she comes she tells me nothing is ready we need to call within 24 hours before coming . Mind you the employee I bought it from told me it was wrapped and ready to go whenever I needed, to bring my receipt and it would be given to me right away. The manager did not help in anyway, and was very condescending. INCONSISTENT INFORMATION from ALL employees and the manager. NEVER AGAIN. I will be calling HR. read more

Customer service is awful in this location. I have a gift card I received from my sister for Christmas and had a hard time redeeming it therefore I went to the store and they told me to call the 800 number in the back of the gift card. After speaking to customer service they told me I have to go to the store to get a new card???!!!! Wow!!!! This is after customer service told me at the store said they couldn't help me. When I asked for the manager they also said he couldn't me. Customer service here is really bad. I wonder why it's called customer service when they can't help at all. I preceded to look around the store and realized why I shop online! This is what the store looked like. Disgustingly unorganized, you can't find anything! read more

Macy's - Department Stores Near Me - Manhattan Beach, California

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worst customer service no wonder they have sales everyday. Cant get anyone around to help. I order a curb side pick up since I had a tight schedule Was supposed to be emailed or txt when the order was ready (in 2 hours or so) 6 hours later I had not heard anything so I drove over there and asked the shoe department they were clueless; went to customer service and they had it. They specifically send you an email saying "not to head over" until you hear from them. I ordered on a Thursday and I got the email the following Monday- could have had amazon deliver more quickly! read more

MACY'S - MANHATTAN VILLAGE (Manhattan Beach, CA) Really want to give them a ZERO. My boss gave me a necklace for Christmas. I wanted to exchange it. She wrote a note on the box saying that the salesperson forgot to give her a gift receipt, but, if I wanted to exchange/return it the tags should suffice. Prior to going to the Manhattan Village store I looked up the policy for exchanges and returns w/out a gift receipt so I knew it could be done with an email address and/or phone number. I spoke with Elizabeth in the fine jewelry dept. She looked at the necklace as well as the note and told me there is nothing she can do. I asked her to look up the purchase and she said she couldn't. I once again showed her the note and the policy and she said "I'll get a manager". The manager (middle-aged blond woman whose name I did not get) came over with an already made up mind and said "we can't do anything with that". I explained the situation and she couldn't have cared less. She literally said "we don't know who wrote that note or why" and then they both just stared at me so I showed her my receipts for other purchases including another necklace that I had just spent $900 for as well as the other necklace which was a gift from my son also w/out the secondary tag that she claimed MUST accompany all purchases. I told her if the secondary tag must accompany all purchases then Macy's needs to inform their associates of that fact because as much as I shoppED there it is hit and miss if they put that second tag on purchases. I showed her my emailed receipts for all of the purchases I made during this Christmas shopping season and she just stared at me. I then said since there will be no customer service for me today, I will make sure to never shop here again and she said "okay". I came home and gathered up every purchase that I had not already given as gifts as well as the items I purchased for myself, I put the receipts and the items in bags and I will be returning them within the next couple of days. I also informed my boss that I will be giving the necklace back to her (and why) and told her to get her money back and I don't ever want another gift from Macy's ever again. THERE IS NO WAY THAT I WILL BE (OR HISTORICALLY HAS BEEN) THE ONLY PERSON WANTING TO EXCHANGE AN ITEM WITHOUT A GIFT RECEIPT AND SHE SAID THERE IS NOTHING MACY'S CAN OR WILL DO TO ASSIST THOSE CUSTOMERS? I don't believe it and I will take my business to other retailers who appreciate it. read more

Came here for Christmas gifts Marica is so sweet and so helpful ! I was able to get all my gifts done super quick and she even helped wrap everything up thank you so much for all your help ! Had the best experience! read more

Macy's - Great deal ! - Department Stores Near Me - Manhattan Beach, California

Terrible customer service Lists of inventory unable to do checkout Not much housewares stocked read more

I've always enjoyed shopping at this Macy's at the Village. Even despite being less than a week before Christmas you can still shop without being asses to elbows, find parking (kudos by the way on the newly opened parking structure), and always friendly sales associates. My last visit was no exception except, for years now we've been enjoying the Macy's "Believe" Christmas campaign. We bought the movie, the book and every year before our annual visit to see Old Saint Nick, we stop into Macy's to "mail" our letter to Santa in the special "Believe" mail box stations. You could pen a letter and place it in the special Red Mail Box that went straight to the North Pole. We were sadly disappointed that Manhattan Beach Macy's didn't have a "Believe" mail box when Macy's is still doing the campaign. On top of the wonderful tradition, Macy's also donates $1 for every Santa letter recurved to the Make-a-Wish Foundation. So total bummer Manhattan Beach Village Macy's didn't participate this year. But great job on the remodel and parking structure, now get back to the traditions! read more

Macy's - We really missed the "lBelieve" mailbox this year! Hope it's back in 2019! It's been a wonderful family tradition! - Department Stores Near Me - Manhattan Beach, California

1. Dressing rooms clogged with clothes because nobody bothered to put a rack out. 2. Bobby pins EVERYWHERE 3. Staff nowhere to be seen, registers unattended. Took me 45minutes to buy a shirt and I got home to find they had forgotten to take the anti theft tag off! Go anywhere but here. read more

YELP 100 CHALLENGE 2018 - PART 2: 16/100 I dropped by their home store to see what kinda deals they got. So much better than the last Macy's store I went to! And so much more alive! They had plenty of customers, not a lot of empty spots or wide spaces (every corner had at least some kind of product for sale) and CLEAN. Strange enough, as many customers there were, it was difficult to find a cashier. But I didn't leave empty handed. This store might just survive in the long run! read more

I love Macys but this review is about their Birthday reward program. The last couple of years I received a happy birthday email stating $10 off $30 for my birthday but there is no barcode in the email for the clerk to scan only a code that says for online or in store purchase. The clerk says I can't use this code for in store purchase so I called customer service and they did nothing about the situation at all. The person I spoke to was totally ignorant and uninformed about the birthday reward so they were no help whatsoever. So disgusting so I will no longer partition their birthday reward program too much confusion, looking for another major department store to shop at. One more thing I did a price adjustment on an item I purchased online and they said they were sending me a gift card in the amount due to me and this is 2 months later and I have never received it. read more

Virginia & Sandy helped me out so much with finding the perfect suit for an important event. They went above & beyond!!! Thank you both.

Meh. Not great, not terrible. The mall it's located at is a bit underwhelming, although I think it was undergoing some renovations recently. There aren't many stores in the mall and it's small, so I'd rather go to another Macy's where there are other cool shops to check out too nearby. As for the selection, pretty typical Macy's stuff. Not very trendy but has classic staples. read more

Estée Lauder at Manhattan Beach Mall - tried to purchase make-up few different times; each time Estée Lauder didn't have the few things I needed. I went to Estée Lauder at Cerritos Mall was able to get everything I needed and more. read more