Totally useless coupons. They always insist the prices are already reduced and therefore coupons cant be applied to when the coupon states that it's good for sale items. Coupons are only effective on items that are poor quality. It's also very unorganized store. Check outs are always messy, full of clothes there's hardly any room to put your stuff down and I would need to go hunt for help or to check out. read more

I've never reviewed a dept store in my life but holy hell does this Macy's suck!! The staff is so rude and dismissive. I was sent to 4 different registers... then told they couldn't look up my item and that I had to go upstairs... then suddenly they were able to look it up. ??Then told me they dont accept credit cards. I'm sorry what!!? Two different cashiers later I finally was able to buy the damn dress! Good grief... what a shit storm of a store. If I didn't have a wedding to go to tomorrow.. I would have left the dress and walked out. read more

If I could I would give this Macy's a fat ZERO! Worst Macy's EVER! Staff is rude and clearly incompetent! I went to purchase a pair of shoes and their system was down where customers were having trouble using their Macy's card....well some employees knew the system was down and others did not! Long story short I spent 30 minutes on the phone with customer service trying to get the Yahoo's in the store to understand I really did have a Macy's account! By the way when I asked the idiot of a cashier for the number to customer service, she looked at me like I was crazy and walked away leaving me to Google it on my cell phone! I was also subjected to other employees in a different department foul language for all the customers to hear! Talk about unprofessional! I'm so glad I don't live here and was only visiting because I don't think I could deal with idiots that work here! read more

You would expect Macy's being mediocre at best, but this one is just the worst. They have a nice variety of product. Everything you possibly could need for great prices. I had to pick up pillows in the home department and they had one register going. There was a sizable line. The guy just picks up, leaves and does not come back. There were about 20-30 Macy's employees on the floor folding, restocking, and walking around with ipads. Not one of them came to expedite the line. What the heck? You drop what you are doing when you see people in need of help. It wasn't until someone complained to an employee walking by the finish up the line. It took 2 minutes to find the pillows and over 10 to pay with a line of 4 people in front of me. The beauty section, the woman in her lab coat acted like she was doing me a favor when she checked me out. read more

Can't tell you how many times I have left a blazer at home or jumped in the car to go to work half-dressed only to realize I have a really important meeting that day. But there's never a need to fret. Macy's is just a few blocks away. And I have taken advantage of that fact several times over the past five years, feverishly driving over to Newport Centre to find a strategically-placed parking spot near the Macy's south lot entrance, just so I can be the first to burst through the doors and rampage shop my way to whatever it is I happen to need. Macy's always delivers... and I never pay full price. Macy's GOOD. read more

Good stock - great size - you will definitely find what you need here. It's your run of the mill Macy's! And, like any other, conveniently located in a mall so that you can enjoy a cup of coffee or buy diamonds or save the world right after making your purchase. HOWEVER. I am deducting two stars from this location because they have, in my humble opinion, some of the rudest staff I have ever encountered in my lifetime. I understand customer service / retail is up there as some of most infuriating experiences ever - I have been there, done that - but this location never fails to provide me with employees that live to give me a hard time (even when I am not asking for it). I do feel a little bad writing this because a small number of their staff is pretty sweet and helpful, but more often than that, I witness the bad apples floating around this store and believe me they do make quite the difference. Which brings me to my next point about the staff... the clothes are typically in disarray and the dressing rooms are the epitome of a disaster... even when it isn't during peak hours. read more

Having grown up going to the Herald Square Macy's, I was used to it being a big mess and always being too crowded. When I heard that Macy's was coming to Newport Mall, I was more than a little skeptical. But what a nice surprise it turned out to be. I now find myself coming here now whenever I need to look for a present or just a little something for myself. When I have to look for women's clothing, the saleswomen are always more than happy to help me. NOOOOO, the clothes aren't for me, come on now!!! (for that I goto Wet Seal but thats another story for another day) I've been able to find stuff here for my mum, my sister, my cousin, and my friends, all of whom are female, because that's how I roll. What I love about this Macy's is how organized they seem to be, the salespeople are actually quite friendly, though a bit slow when it comes to service. But it is alot easier to come here than to goto Herald Square. read more

Amazing selection of Men's clothes! I fell in love with so many different styles and I was blown away by the prices too!

This Macy's put up Christmas decorations the first week of September. What is the world coming to? read more

Macy's - Christmas decorations before October?! WTF Macy's. WTF. - Department Stores Near Me - Jersey City, New Jersey

They close all but one register over half an hour before closing, so instead of people shopping they are standing in one extremely long line waiting for 30 mins... read more

the rating im giving the Newport Center Macy's Women shoe's department is the same number of sales associates i saw on the floor for 30+ minutes each trip I've taken there in the past month. You would think that with the holiday season being here that properly staffing the sales floor would be a priority but the priority seems to be is in the back where the jokes are being told and laughed at by multiple employees while I'm standing in the middle of the store looking for help. The sales are good that's why i go there but the lack of employees to help with sales is the reason i'll stop shopping there. read more

Very bad customer service, especially the woman at the cashier at the children department. She was very rude. The store is always a mess. You can never find anything there. This Branch definitely gives Macy's a very bad name. Should stay away! read more

Macy's - Department Stores Near Me - Jersey City, New Jersey

Be very careful when using your Macy's Card. On a couple of occasions Ive used it. When the bill came I paid it through my bank account online. On the next billing cycle I get a late notice. I call Macy's and get their (call center). Where I was told that I should pay the bill again and if there is a double payment they would adjust it. When I told the call center person I was going to call my Bank to verify the payment I was told. (OH DON'T DO THAT! JUST SEND ANOTHER PAYMENT). WHAT? Something doesn't smell right here. So I sent MACY'S a letter with the proof of payment from the Bank. And, still get a letter that the account is being sent to collections. IS THIS HOW MACY'S IS MAKING UP FOR LOSSES? No wonder when I'm in one of their stores it's usually empty. read more

Great shopping here yesterday (Sunday 11/9/14). They were running a HUGE Veteran's Day sale & almost all down jackets in the men's department were 50% off of original price (ex. $300 jacket, now $150) PLUS they had an addiitonal 25% off coupon at the reigster (you had to ask for it). I bought my son a Tommy Hilfiger down jacket, retail price $325 for $75.00 - AMAZING. The cashier told me that the 25% off coupon was good for EVERYTHING in the entire store, including things that usually are never on sale including Levi's, Northface, etc. The only issue is the sales help - or lack thereof. In most departments you will not find a warm body to assist you (except for perfume & jewelry where they are hovering to spray you with some scent or sell you overpriced jewelry). In the shoe department - they are frazzled, harried & annoyed by any request for assistance or to locate a particular sized shoe. In the two times I have been here in the past 2 weeks, they have said both times "we only have 3 people working in this dept. so you have to wait". The first time I waited over 20 minutes for a salesperson to help us. Yesterday I had to insist that the rep do my return as she wanted to walk away to do something else even though I was standing in front of her. That's the reason for the loss of 2 stars - get more help in this department & all will be okay. SHOP TILL YOU DROP I SAY! read more

I recently went to Newport Jersey city for some shopping and somehow my new Ray-bans fell out of my pocket. Since I was not sure where did my ray-ban go so I searched my entire house, my car and I almost lost all my hopes. After a month I was still missing my Ray-bans so thought of calling Macys to check if they have found anything like that in their store. Luckily some nice lady from the HR team of Macys told me that they have my ray bans .. :). Not only they have a huge collection of clothes and other accessories, they are very customer oriented. Big thumbs up to them.! read more

How can you complain? Best sales and discounts, and oh Yeah...they have them almost every single weekend. Theu have a wode selection of the hotteat designer brands, professional and casual. Whether, you want jewelry, clothing, or house supplies and more, stop into macys for sure! read more

Macy's - 30% off - Department Stores Near Me - Jersey City, New Jersey

A very inexperienced and unprofessional managerial staff. Some of the managers have a buddy system with the employees. Showing favoritism towards certain employees. Managers show an inability to generate sales and it shows.The new managers are using threatening language towards employees. Their patterns of harassment need to be investigated.Managers are too young and inexperienced. read more

Long time Macy's card holder that I've used less and less over the years, more due to convenience than anything else. Now, unfortunately, I probably won't use it at all as they have completely removed their Petite Department. I question the mind that made this decision and thought it was a good idea, for me the customer, to go through a HUGE store to find my size and product that I am looking for. As an example, I'd like to purchase a skirt. I do NOT know off the top of my head what designers make petite sizes. Nor, I might add, do your salespeople. So, the ignorant minds that made this decision expect me to spend the entire day or more searching through all of your designers to find a petite size. This has to be the epitome of stupidity. Dumbest thing I think I've ever heard about retail in my entire life. Au revoir, Macy's. read more

I love going to Macys store generally but my experience with the staff at this location has not been good. The only exception is the children's section. The staff there has been really good. In general the selection of clothes is great similar to any Macys. read more

The service is pathetic in the menswear department. Instead of focusing on customers and moving the long line along they are too busy trying to convince people to sign up for macys cards. Shouldn't there be a separate place to send people who really want a card. No, instead they ask people's personal financial details while we all stand and listen in read more

Great selection of designer brands and although i dont know the brand names the styles are good. Not so packed which is good. Store is in great shape and like the vibe. read more

Macy's - Fully stocked on this Saturday afternoon - Department Stores Near Me - Jersey City, New Jersey

This review solely reflects my experience ordering a mattress set in-store, and having it delivered. In store, no one pesters you as you are looking around. There was only one employee in the mattress section, and he was at the counter helping some customers. I imagine this might not be ideal if you have lots of questions about the mattresses, but we had already researched what we wanted online and just had to test out a few before we decided what we wanted. In any case, you won't be accosted by annoying salespeople trying to get you to spend more money than you can. We scheduled our delivery, and they call you the day before to give you a window during which they'll be delivering the mattress. Then they actually come during that window, which is a revolutionary idea in the furniture delivery business. The guy called me about a half hour before they got here, and then they arrived shortly after. They brought everything in, cleaned up after themselves, and were very friendly and professional. Some of the best furniture delivery guys I have ever met. We later realized we would have to return the box spring, over a week after they had delivered it. Macy's still agreed to take it back, charging only a 10% restocking fee. Same deal with the delivery, same friendly delivery guys. Great experience; will definitely consider buying furniture from them again. read more

This Macy's is okay. Truthfully, after you frequent the Macy's in Herald Square, it's very difficult to settle for this. However, this Macy's is located in the mall across the street from my apartment, making it uber-convenient. The bf needed a coat, so we strolled over, tried on a variety of options, chose one - simple enough. The layout is adequate - men on 1 st fl, women on 2nd, home items on third. I don't actually know where kids clothes are - teens are on 2, so possibly the same for the younger ones. As to be expected, it does get busy around the holidays and every once in a while, you have to look for a cashier. I don't spend too much time on the line though. read more

So many floors to visit, oh how did the time fly by! It's a must see, must shop place when you venture out to new york! read more

I have always been to Macy's in the city and this was my fist time going to one in Jersey. The store was huge and the staff was nice. They had a lot of great name brands at reasonable prices. I will return to get more work clothing from this location. read more

THIS REVIEW IS FOR LOUNA IN THE WOMENS SHOE DEPARTMENT!!! What an absolute delight! It was busy this afternoon and I was in a rush to buy some shoes for this evening. Unfortunately, the shoe dept was an absolute mess! This put me in somewhat a disgruntled mood. But LOUNA swept right and was not only patient but truly nice....and not in that fake retail way bc you're just trying to make it thru the day. A genuine warm spirit that made me want to stay and shop some more if I had the time. Really turned my experience around 180! When I have more time I'd love to come back and see Louna. I hope management appreciates her just as much as I'm sure the customers do! read more

Macy's has been my favorite store. I love the sales, the supply. Close to everything. My family also love this place.

Went shopping today with my son in the suit department, finally found a sales associate, who was helping someone else, after a long wait a woman kind of helped us.... then we went to look for slacks, once again there was no one to help, I found the same sales associate from before who claimed was busy again, his name was Robert , I asked him again for help, even though he was just standing there, he claimed he was busy and had the rudest attitude, I asked another associate for help and he said he was busy as well. I asked for a manager and he told me, how is that going to help you? Horrific, I don't know how they stay in business!!!!!!!!! Don't shop suit department at Macy's NYC! read more

Worst Macy's I've ever been to. Honestly, either this is the Macy's where they try to sell everything they couldn't get rid of in other Macy's locations because it's all too ugly or it's the Macy's where good taste goes to die. Also, the employees don't even have the work ethic to work with customers. It's a shit show. They're either on their phones and get bothered when you ask them a question, or they're talking to each other and care little about their customers. read more

Horrible customer service. Jason & soriani Soriani stood behind me and starred at me as I waited to return a pair of shoes that cut of my circulation so I could no wear them. I had to ask her "um do you work here... I'm standing here waiting for help.....?!?!" She wakes to register and her attitude was horrible. Anyway.... They would not take them back as they had been worn for about an hour. I had t take them off in the middle of my dinner and put on my hunter Wellington's. Don't buy shoes from here and or shop here as they are RUDE AND TREAT CUSTOMERS POORLY. read more

This review is for Daniel from the Home Goods department who went above and beyond helping me find a specific Juicer that was not out on display. Great customer service! read more

I went watch shopping today and the selection here is very limited. I had the Fossil and Skagen watches in mind. None of the workers seemed like they wanted to turn around from what they were doing to even say I'll be with you soon at either of the counters. I went to the Fossil counter and waited for about 10-15 mins for help, finally had to ask the guy to show me two watches. He acted confused like he didn't know what that meant (had to point out multiple times which ones I wanted). I then asked for the price. It took another 10-20 mins and three workers, one seemed like a manager, to find the price in their system. They had like 10 watches pulled up trying to see which one he was holding. While doing this, they're talking about other things, and distracted from what's on the screen. It wasn't all that busy with tons of people waiting for help. I finally walked away. The counters aren't well manned, people wait around for assistance, and employees don't seem trained. Felt like one of those environments where employees don't care if Macy's makes money. I'll be thinking twice before coming back here. read more

Macy's - Three people (couldn't get the guy on the right in the picture), 10-15 mins trying to find the price of one watch. - Department Stores Near Me - Jersey City, New Jersey

No Macy's is worth a two star rating in my book. That store has gone DOWN HILL. It's not what it used to be. I'll go to Nordstrom. Or even Target!!! At this particular Macy's, ... try to buy a cosmetic that you REALLY want, and the sales girl of a different product will push her product ... literally denying you of the one you want. THEY WON'T SELL IT TO YOU. I left empty handed even though I saw the product in the class counter. (I was looking for Dermablend. The sales girl from Chanel wouldn't help me until all customers at her counter were gone - even though I was there first! Then I went to a manager in jewelry (the only one I could find) and she brought me over a sales girl who pushed yet another product when I clearly asked for Dermablend in the glass counter. Frustrated, I walked out. ) NO CLASS. NO SERVICE. read more

I am ALWAYS in this mall because I live across the street and I have to walk through. I never got good customer service from the jewelery dep! I wanted to buy a watch. I waited 20 minutes for an employee to show up. I had to have a manager page the employees. No one came. Then the manager tried to help but didn't know where the key was! I was so angry. Everyone seemed to be worthless. Frustrated and LATE I bought the watch and never returned to that dep! The sunglass hut in macys looked so pretty and new I had to stop in. Unfortunately the girl there was talking to the security gaurd for so long I was so annoyed. They stood there and made fun of customers as they passed by. They talked about the customers they would do nasty things to, it was appauling! I got my Sunglass Hut Vouge glasses fromm 34th st. Macy's Jersey City is a the "Demo store" All of corprate from across the country come to see this stores set up so they can see how thier stores are supposed to be decorated thats why thier holiday is up like 3 months in advance. Dermablend at Macy's Jersey City does not have a real counter person employed by dermablend. The people would not help the dremablend shopper because they cannot help, especially if they are busy with customers from thier own line. The cosmetic girls get paid from thier particular brand as well as from macys so if an employee works for Clarins she has to make sure she takes care of her people. The shoe dep people are nice when you are buying shoes but they turn evil if you need to return them! I say I am a fan because sometimes you get a really genuinly nice person but over all its the convinience I love. Oh and the 3% tax! read more

First of all, I have nothing but love for Macy's. Every Macy's I've ever been to in NJ/NYC (e.g. Harold Square, Short Hills, Livingston, Willowbrook, Menlo Park, etc.) has been a very pleasant and non-ghetto experience. And "ghetto" is an attitude, not a ethnicity, race, or anything like that. My Macy's experience has always been great and every ethnic group you can think of has been a part of my overall pleasant experience. Which leads me to the Macy's in Jersey City. I work literally about 10-15 minutes from here. I hate going to the Jersey City location. I always run into people who NEVER want to do their jobs or go a little out of their way to help me. I was paying for a belt with my Macy's credit card by some nasty woman (she was an older black woman with a nasty disposition) who was the definition of ghetto. She just told me your card's not working like I had a bad credit card or something. I didn't like or care for her tone. I told her there is nothing wrong with my card; I just finished making a return on it. She told me to go upstairs and use one of their courtesy phones. The courtesy phone representative on the other end told me that she put in the wrong zip code. I then remembered that other Macy's reps had asked me for my zip code, but this nasty woman would NOT do it. So I go back to that counter asking to speak to the woman, and she went on break or whatever, but I told her friend who was nicer what had happened and that I didn't care for the tone of her friend. She was telling me that she had just been rehired after the holidays or whatever, but I told her that she just needed to be a bit nicer and not treat me like one of her relatives or whatever...I actually had good credit. She was extremely nasty to me. I will not be coming back here until they stop using workforce employees. I will stick with going miles away just so that I don't deal with such trifling rudeness. read more

I usually go to the Macys in both Paramus locations and I am usually satisfied with the stock and the service I get from those locations. However when I came here, it was a totally different experience. The staff in here were very rude and the store is more in a disarray than the ones I have been to (mind you I have been to the city locations too). read more

Thus far, I've had very good experiences as this Macy's. I was looking for a particular item in the china department and was given help in a non-pushy way. The saleslady was kind and chatty and made it a pleasure to shop. read more

The bridal department has become a nightmare to deal with. A few of our items were inexplicably shipped to our old residence (which hasn't been listed on our account in months) and were stolen. The bridal department initially informed me they could see that each missing item had been refunded to the purchaser, but when I followed up after one of my friends said they hadn't been, I was met with an attitude and basically told to have my friend call the 1-800 number because she had no access to that information. So which is it? I would suggest you register at a macys in a better neighborhood. read more

I made a appointment for my B-Day to have my make up done. The girl who did my make up did a horrible job. I could of done a better job. And to top it off , I got pink eye 2 days later which I am pretty sure , she gave it to me from not cleaning the make up properly before using on me. I was so annoyed when I went home , wiped it all off and did it my self. Some girls are talented and do great jobs, I wish they had a way to know what ones knew how to apply makeup!!!!!! read more

Quieter than Herald Square for sure. I like the new selection of summer clothes, seems more contemporary and less stodgy than before--different colors, textures, patterns. I had a very attentive salesperson named Maxine who helped me put together an outfit for two events. Okay, so with the discount it still cost $230 but that was for 6 pieces, so not too bad. I think I will go back to look again. read more