I usually shop online because of my work hours, but this time I took an hour off to visit the store! The website is lovely and I really love the clothes (though the sweaters have a habit of shrinking, yes, even in cold water ). I think I was expecting a fun concept-store vibe, something that felt as lively as the brand online. Instead, the store felt quiet, low-energy..bit boring. The team was just polite. The atmosphere didn't quite match the personality I see on the website. I'll continue shopping online, but I'd love to see the in-store experience reflect the same charm and excitement as the brand itself. read more

Terrible. You purchase something online and pickup at the store and you still have to wait in line to enter the store. I just want to pickup my stuff and get on with my day. 0/5 stars read more

Sezane - Terrible - Women's Clothing Near Me - New York, New York

Really poor quality and cheap clothes that are laughably overpriced. Customer service is almost worse. This company is more of an "Instagram brand" that lives off temporary hype than quality clothes and service. Would definitely not recommend. read more

Cute little shops but not much items or sizes in stock. I was planning to try on some sizes but nothing was available in my size or styles I wanted. read more

I was looking for a bag today so I headed into Sezane. The famous "bonjour New York" floor and the whole store is a vibe. I'm glad I saw it but I really wasn't too impressed with the in store selection today. There were almost no black bags and the bags they were calling brown were more of a burgundy or an ox blood. I did find something a few doors down though. read more

Sezane - 10/23/25 - Women's Clothing Near Me - New York, New York

Service still has not improved. So snooty and annoying. And they don't even have half the things in stock, make blanket statements without knowing the full information, do not care at all about making a sale, and the website lies and misleads customers on delivery timelines and doesn't fill out accurate paperwork so your package is stuck in customs unless you make multiple calls. And would they even then take it back or refund? There is no phone number to call for online deliveries. read more

I'm a fan of Sézane, an avid shopper of the brand, and mostly shop online. However, when I am at Santana Row, I do make it a point to visit this Sézane store. This location has a limited selection compared to what they do have online. Their associates also mention that. My tip is if you look online or on the app, save items that you love on your wishlist and ask an associate if they have the items. This is what I do each time I venture in store. Most of the time, they have 70% of the items I have saved, though the sizing is a hit or miss. I do appreciate how the sales associates are always busy assisting customers with sizing. With that being said, if you do need help, you do need to ask for it. Don't expect anyone to come up to you for that. I have to say that going in store is a great way to learn and to try the brand. Their pieces are classy and timeless. Make sure you research on the material of the fabric on the Sézane website before purchasing so that you know how to really care for them. Just a note: some items need gentle hand washing. All in all, this is definitely a nice store to immerse yourself in some Parisian timeless fashion. read more

Not a great selection nor availability of sizes. The store was crowded and there weren't enough people working, so I had to wait more than 10 minutes to get someone's attention try on a pair of boots. I'd rather order their stuff online, as returns are free. read more

The quality is decreasing. Not only the sweaters are itchy but also got shrunk in cold water, delicate wash in wash machine. I've been a fan for 5 years since it hasn't got US store. However, there are 3 sweaters that I bought last year got shrunk. I haven't got this bad experience before with this brand. I contacted the customer service but they didn't care. Don't waste your money on this brand. read more

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I read the reviews when I was planning my visit to NY and because beggars can't be choosers and I am not going to Paris anytime soon, decided to take my chances and visit Sezane anyway despite the not so pleasant experiences people have had. I was slightly nervous because my online experience with Sezane has been stellar. I've ordered and returned things with ease (and the one time I had an issue, customer service fixed it quickly and kindly) and the pieces I do have are gorgeous and timeless and I didn't want my in store experience to ruin that. I needn't worry though because it was honestly a 10/10 visit. The only thing I have to complain about is the line outside but the sales associate letting people in and out was so polite and once we were in all the staff we're so attentive and nice. Besides the wall of knits, most things/sizes seem to be in the back but once you're in the dressing room, someone will grab you what you need if they have it. I was worried about selection but they had all 3 pieces I wanted to try on. I ended up purchasing one thing I went looking for and another one that I wasn't looking for. Maybe I got lucky on the day I visited but there were so many shoppers and it must have been overwhelming but the staff were helpful and kind! read more

I had 3 lovely ladies assist me with a couple of sweaters today. From sizing to the stretch of the fabric, all 3 were super helpful and honest. Although they didn't have all the pieces I was looking for, I walked away with one happy purchase. read more

Sézane's pieces are expensive, but occasionally I'm willing to treat myself to some Sézane pieces. On my last trip to New York, I finally got to visit a Sézane store in person. I like their stuff and have ordered online from them in the past. On my first visit to the store, I was on the hunt for the Anastasia hat in gray. Sézane doesn't keep a lot of stock on their website. I was a little frustrated because I had put off ordering the hat online and when I decided to finally buy it, the hat was sold out. Luckily, there was stock at the store. The sales associate even brought me a new one from the back so I didn't have to purchase the floor model that everyone else had tried on. The store has this cute seating area that looks like a French cafe. My husband was able to wait for me comfortably at one of the tables. I'm not sure if it's usually like this, but on the day we were there they had hot coffee available, which was cool. read more

Sezane - Free coffee while you wait for your shopper. - Women's Clothing Near Me - New York, New York

I recently went to the physical store and was able to use my credit notes for in store purchases which is a big relief for me since the problem to process online purchases is still an issue. The people work in the store are very friendly and helpful and they make you feel welcomed. Shopping in the real store is definitely a much better experience. The online customer services still sucks, one example is when I emailed them to confirm if I can use credit notes to shop in physical stores and their response is "no, you can only use credit notes to shop online." So I did some research on the Sezane website and it did say credit notes can be used at any Sezane stores. I really hope Sezane can improve their customer service because most of the time they just don't know anything and they are useless. read more

I love this store. The sales associates were super nice and the quality is one of a kind. But I have to warn you there was a line when I got there and had to wait for about 15 to 20 min. It was worth it!!! read more

I have been to this store a few times. They didn't have many clothings items and the quality of the material is worse than I expected.

The jacket I wanted to buy was marked $225 ( all of the jacket tags said $225) at the register they said it was a mistake and the item was actually $255! They would not honor the advertised price , which I believe is illegal in NYC. I emailed customer service to ask to purchase the item at the price marked on the ticket - they also said no - They have definitely lost me as a good customer... poor customer service . read more

Love this brand! Sustainable, ethical, stylish, and affordable! Kudos to this location - the person who helped me at the store didn't treat me differently because I asked about and tried women's jeans even though I am a cis gender male. I am grateful and will return often. read more

Ridiculous in-store experience. First, you wait in line to get in - sure, I get it, they don't want the store to be crowded. But once you get in, they have a "knitwear bar" where all of the sweaters are folded - you can't touch anything, can't even walk behind the bar (as the store associate rudely pointed out when he rolled a ladder in front of me to keep me from walking any further). Therefore it's impossible to see the cut, pattern or style of any of the 20-odd sweaters without having him take each one down for you individually. They seem to have lost sight of the fact that having a customer is a privilege. I came in ready and willing to purchase something - walked out disappointed at the less-than-pleasant in-store experience, feeling very disillusioned by the seemingly romantic French brand. read more

I gave someone some clothing and shoes from Sezane for Christmas. I don't understand why it was such a difficult ordeal to exchange these new unworn items for the correct sizes at their ny store. There is no way to contact the store directly by phone or email but instead you must contact a central contact point and wait. In addition you wait on line to get into the store. It's a bit frustrating. I don't think it's the unpleasant French attitude but more likely an attempt to not be overwhelmed by calls and emails. Like most people we have limited time in which to address issues like returns. Spending a greater part of a day trying to negotiate a simple exchange is frustrating. There must be a better way. read more

I love their clothing and have made several online purchases and a few at a location in Paris when visiting that have worked out great. However, I went in to the NYC store for the first time and the staff was decidedly rude - as if they were annoyed that someone would need help or ask questions. I waited in line to visit with the sweater bar and asked which sweaters were a v neck vs crew and which could be worn backwards. The associate working answered my questions in between gabbing with her coworker and I didn't hear her or understand. I asked again (with no frustration) and she rolled her eyes in my face and then spoke in a slow condescending voice. I then gave up on understanding their selection and just asked to try one of the sweater in my size, pointing to the color I liked. She huffed when she realized it was on a higher shelf. It was totally unprofessional and rude. I don't know why they spend the money on having a storefront just to treat people like that. read more

I don't expect anyone to be following the saga of my traveling pants, but I find reviews on quality to be helpful (if only I'd read more of them before purchasing), so hopefully this helps someone else. Sezane accepted the return of my "defective" Olivier trousers and issued me a $25 credit. I was assured this pair had simply slipped by quality control, so I reordered a new pair. Unfortunately, with shipping costs, etc., even with the $25 credit, I ended up paying $10 more than when I purchased the first pair with several other items (which entitled me to free shipping). New pants arrived 2 days before I had to leave town for a month. I tried them on, they fit great, so I packed them in my suitcase. I packed one other pair of pants and selected shirts for each pair to keep my bag light. The first day of my trip, I wore my replacement Olivier trousers to a business lunch. As I stepped out of the car, yep. They split. In the very same place, right down the middle of the rear end. My boyfriend ran into the nearest shop and frantically purchased a pair of leggings. I was a half hour late to my meeting...to which I had to wear leggings. I emailed customer service again and while waiting for a response, basically had to lug a suitcase half-filled with clothing I couldn't wear (ripped pants and shirts meant to wear with them). I realize these are first world problems, and I made do -- whatever. But with that in mind, if I'm going to spend $150 on a pair of pants, I'd really love to just be able to wear them. I don't feel like that's a lot to ask. I was provided a return label to return the second pair of trousers. I was not, however, provided any sort of apology, amenity or acknowledgement of how shottily made these pants are. I have a really difficult time finding clothes I like that fit me this well. I had such high hopes! Alas, if this is what I can expect from Sezane, I will not be purchasing anything else from this brand and will be sharing my experience with anyone who asks. FYI, these were the Olivier Trousers in a US size 8. I am typically a US size 6 (I'm 5'6", 130-135 lbs.), but based on the website measurement recommendations, I sized up. read more

Sezane - Women's Clothing Near Me - New York, New York

Rude staff. Couldn't bother to help me. Spoke to me slowly and condescendingly like I was stupid. Not knowledgeable about shoe colors and was hesitant about bringing me another size of a boot that I've been eyeing for months. Really was excited to visit the store but I'm super disappointed in the lack of service and friendliness. Definitely will not be returning. read more

I absolutely loved coming here the first time. I heard of Sezane through influencer Sincerely Jules and she looks great in all their clothes! When I first came to Sezane, they had a lounge area for tea and biscuits, and had a book reading the week prior so I left with a free book. The 2nd time I actually purchased something from the store. The associates were so helpful. They got different sizes for me from the back and also got an unopened shirt that I wanted to purchase since the one on the floor had a makeup stain. When they had wrapped my purchase they also dropped in a free gift which was a nice surprise. It was lovely too - a deep red velvet pouch. My coworker had purchased their clothes online and was disappointed when she got them since the photography really is gorgeous. I'd recommend going into the store to see what you're getting. read more

I really love the style of Sezane clothing, however the quality of the clothing and customer service is quite lacking. The clothes are no better than Forever 21 quality. I had a top that ripped after wearing it 5 times or so. The highly stylized photos online aren't a good depiction of how the clothing fits or lies and I've had clothes that fit very differently in person than online. On top of that, returns take forever and customer service doesn't stand by their clothing. Maybe I've been spoiled by outstanding customer service from companies like Everlane and Nordstrom. I'd skip this store and this company if you haven't already been sucked in by their cute clothing. read more

Sezane - Women's Clothing Near Me - New York, New York

The sales associate in the sweater section was very helpful, pleasant and really explained in detail the different types of sweater.

This is related to an online order. UPDATE: It's been a week and I still have not heard from Sezane's customer service. This is abhorrent for retail, especially during the holiday season. I will never shop from this brand again. Now I understand all the negative reviews and false promises from their CS team. "Remaining at my disposal" generic responses on Trustpilot should mean that you actually RESPOND to your customers' inquiries, not wait until they leave negative reviews on Trustpilot. **** Oh, dear. I'm extremely nervous shopping at Sezane after reading the horror stories here and on Yelp. I've spent $1000 over the past two weeks and have an outstanding query with customer service (one of my orders has been duplicated on their site) and I worry this will affect my return. No one has responded to my multiple emails to date and, as a marketing executive, I find it odd that they don't have an autoresponder for their CS emails. Order #: N°4129842. Please note my initial query was about the duplicate orders. I realize that my return is en route and will be processed upon receipt. My concern is two-fold: that the duplicate order will affect the return, and then, based on the reviews here, will my return be processed without heartache. I'm loyal to companies that have a good product AND treat me well post-purchase. Honesty, I'm giving up. I'm assuming I'll never hear from your team & my return will never be processed. I'm selling any returns from my recent orders on Poshmark and will communicate with my credit card company moving forward. I'll also be writing an article on Medium about companies that exhibit subpar customer service (because influencer collaborations won't keep you in business forever--reliable customer experience will). read more

Love this store but small so the selection of clothing is better online but the staff is super nice!

Insta-famous spot. The outside of this place is Floral Heaven. I love the ambiance of the place, however the clothes are too expensive for my taste. Just go check it out to look at the decor. I loved that a lot of the employees were French. They weren't the friendliest but I kind of expected that with the cultural difference. read more

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I routinely ordered from Sezane's website. Placed a very large order online and was not informed at any point that there was an extra $150 customs fee on top of shipping that I would need to pay for. Had I known, I would have never placed the order. It got held up in customs and Sezane told me to fill out the paperwork (did not tell me fedex would be sending me a separate bill). Also didn't tell me I could refuse the package and it would be refunded back to me despite knowing this information the entire time I was in contact with customer service. All I had to do was re-order in smaller parcels and everything would be fine. However, I got slapped with the customs fee charge, ended up returning a few items, and was told "sorry we don't pay customs fees it's in our fine print terms and conditions. Have a good day." Hiding fees in your terms and conditions is not appropriate customer service. The right thing to do would have been to comp the customs charge one-time as a courtesy and I would have stayed a customer. You have been warned. Order at your own risk. I know I won't. *UPDATE* After complaining, Sezane did end up issuing store credit in the amount of FedEx's customs charge. It would have been better if they just issued a refund since I still have to spend it at their store, but at least there was some acknowledgment. read more

I really want to like this store and this brand but this is really just another one of those insta famous spots at the end of the day. I first purchased a sweater online 2 years ago, before the store opened, and the sweater was itchy to touch and way smaller on me compared to how it looked on the model (and I'm likely shorter than most models). Then I got a tank top in the summer, but the fabric became wrinkled and hard after 1 wash. I went to check out the store last year, and the store associates were all ignorant (1 French girl and 3-4 American girls I think at the time), not sure if this is because I was Asian or came in gym gear. Asked to try on a sweater in which the website said it was available at store, one of the associates kept on saying they don't have that size and really didn't seem to care. I had to ask 2 more people to search the back and turned out they had lots of them in the back. In conclusion, forever 21 quality for like a 150% markup, poor customer service that'll only be nice to you if you "fit in with the brand"/are an influencer I guess. read more

new favorite store, and now my go to. i love this brand and how transparent they are with where the piece is made , what materials are used and how to care for the garments. I adore the way the store is set up as well, and all the flowers. def worth a trip when you're in the city. i'm a big fan of the leather goods and tops. i do find the sizing a little tricky, but wonderful customer service to assist. read more

The quality is bad . The customer service is lacking. The new knitwear is falling apart and the customer service does not really care . read more

Sezane - Women's Clothing Near Me - New York, New York

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I just had a baby and wanted to get myself something special so had been searching for a necklace with baby's first initial. I saw a necklace I liked online, so popped into the sezane store with a friend so I could see it in person. The necklace is actually sold in two pieces: the chain and the pendant. A sales associate got both items, took them out of their respective baggies, and put the pendant on the chain for me, as the pendant was much too small for me to handle. I tried the necklace on, but it was a bit smaller than I expected so I put it back in the baggy, figuring I could loop back if I changed my mind. As I was halfway out the store, the sales person chased after me, accusing me of stealing the pendant because she couldn't see it in the baggy. I told her it was there, so she pulled out the necklace (which she should have done BEFORE accusing me of stealing) and there it was. Despite falsely accusing me, she was fairly unapologetic. Everyone in the store was staring. I don't know if it was because of my appearance or something else, but it was incredibly humiliating and, frankly, left me feeling really hurt and upset. I understand that with so much foot traffic, there must be a decent amount of theft. That being said, it's totally unacceptable to accuse innocent customers of stealing. I really hope that sezane can better train their employees. As you may have expected, I won't be returning back. read more

I ordered quite a bit of clothing online and went to return & exchange some pieces at their location in Nolita. When I arrived there was a queue of 10 or more people outside to get in the store. There was a guy letting in only a few people at a time. There were hardly any people inside and 4 employees were standing around chatting at the front while we were all outside. I would understand if it was a sample sale, if the place was packed, and maybe even if the staff was crazy busy. It felt like we were waiting to get into some "exclusive" club where they have people queue to make it look like it is packed inside when it's not. I took out my phone and actually took photos and a video because it was so unbelievable. Everyone in that line was shocked and annoyed. I do not see myself going back to their location anytime soon. It's unfortunate because I really like their clothes (so far). read more

Unfortunately, the jeans I've ordered were not a good fit. So far so good, things like that happen. I tried returning them immediately but despite contacting the customer service after a month of shipping back the item, I still don't have my money back. All I've got is a few condescending messages starting with "Hello dear", "you will hear back soon" and requests to show them the order number and parcel shipping receipt over and over again! I've spent quite a lot of time and nerve on what should have been a straightforward matter...Was thinking of ordering a belt, looks quite good on the pictures but now I'm not going to do it. While it is possible that the pictures are misleading about the quality offered, it is actually quite sure that the return process is an actual nightmare ( or should I say c'est un cauchemar!) read more

its a very expensive store. i ended up buying a pair of socks for 20 bucks. i didn't realize there was tax on them because nyc doesn't charge tax on socks but why do they? weird. someone should look into them. the socks r very cute and wear well. washed and worn a few times already. still holding up. just not sure if i would return right away. yes 20 is expensive for socks but then again so is 14 for certain brands but i love socks so i don't care. i still think they were worth it but they shouldn't have charged tax. read more

I really like this store. The service is lovely and so are the clothes. But I have a bone to pick with them about the fact they are just randomly close sometimes when the website says they're open. This is the second time I've come to buy something, only to find a sign at the door saying the store isn't open. Cute as the sign is, I am not amused. If you plan to visit, call in advance or something-or just shop online. read more

Sezane - Women's Clothing Near Me - New York, New York

As I was planning our recent trip to NYC, I made sure to strategically make a Saturday brunch reservation in SoHo. This allowed us to walk over to Sézane after filling our bellies without the guys in our group complaining too much! I adore Sézane the brand as it's impossibly chic in that 'I'm not even trying' French gal way, yet completely accessible. And I adore Sézane the boutique because it's so well curated and thoughtfully designed. From dainty jewelry to the softest sweaters to chunky-heeled suede boots, it was so wonderful getting to see (and try on) some of the new collection in person. The staffers were quite friendly and helpful and quickly led me to some of the items I had bookmarked online. Hopefully, Sézane will someday open a storefront in Chicago. In the interim, I'll continue to sandwich Sézane shopping excursions in between brunch and museums whilst visiting New York! read more

Been window shopping on the Sezane website for a while so I was excited to visit the store in person. I shopped for about 15 min and tried on a few items and the. left as the service just wasn't the best. The store wasn't that busy either. read more

My favorite boutique. The clothes are beautiful. The quality is superb. The scent is to die for. The customer service is excellent. I always have a lovely experience shopping in Sezane. I will say, some pieces are comparatively overpriced, but I'm addicted so I can't help but return. Thank you Sezane for bringing us joy from Paris! #sezanelovers read more