This is for the young salesman in the fine jewelry who was more interested in going to lunch rather than trying to earn a commission on selling me something. It was a win-win situation. The jewelry prices at Macy's are inflated and the quality is mediocre. I hope he had a great lunch. read more

What a shitty Christmas experience I had here. Screw the manager too. I don't know why they were so rude to me and they didn't let me get my gift for my girl. Would not come here ever again. read more

Please, if you're ever interested in Chanel products, go see Miss J-lo and Debbie at the Chanel beauty counter!! Absolutely the sweetest ladies, and so helpful!! I'm so grateful for all their help and knowledge on Chanel products. Will definitely be going back just for their excellent customer service!! read more

Love the clothing, sometimes it's unorganized. I'm rating the men's macys at fashion fair. Shout out to Marc he is on the polo area. He is very knowledgeable of the clothing, explains the details of the clothing. read more

This review is for the Sunglass Hut inside of Fashion Fair Mall. I bought some sunglasses as a gift for someone on the Monday before Christmas. I ended up finding a pair I liked better somewhere else so decided to return them. I go in the day after Christmas (3 days later) and they tell me that they can't return them because they are scratched. Now first off, I don't see the scratch they are talking about. Second, I never even took them out of the case or bag because I knew I wasn't going to keep them. Instead they sent me to the River Park store, which I will gladly go to since I have never had a bad experience there! They were simply worried that another return would affect their daily sales goal. If they knew the glasses were damaged to the point of no return, why would they send me to another store?? Anyway, they can keep their crappy attitude and I will go elsewhere. If you're looking for sunglasses at the mall, try another store! read more

I left a previous review about receiving damaged and incomplete pieces of a bedroom set...we refused the damaged bed and they picked up the two tables...Macys continues to recharge our credit card for both the tables and the bed...we have had to dispute this credit fraud by Macys multiple times and keep disputing...DO NOT PURCHASE FROM MACYS FURNITURE you will regret it read more

Have been to a lot of Macy's mad this one is almost as big as the one in SF, and it's all on one floor. They have men's, women's and children's sections along with the rest of the areas that Macy's has NASCAR could do one of there left turn only races inside this one. read more

(My review is for the Macy's Woman's store.) I came in here on Sunday with a friend and her mother, to look for clothes to wear to a wedding. While I was there, I found a super cute halter top with a crazy zipper down the front. It was totally impractical, and I had to have it for that reason alone. The rack that it (and several others of the same) was on said 40% off. When I looked at the tag, it was marked 33% off. I asked the cashier if it was on the wrong rack and she assured me that it was 40% off. *sigh* Now I'm no mathematician, but I can do the basics pretty quickly in my head. When I told the cashier that it wasn't marked down to 40% off, she just stared at me and then ignored me until I got sick of looking at her and walked away. We spent a bunch of time in there, trying to find a skirt to go with this shirt and yadda, yadda...and by the end of the trip, I decided I was going to purchase the top anyway, because it made me that giddy. (I also thought my husband would get frisky once he saw it. Friskiness is a great motivator, if you knows what I be sayin'..) While standing in line, my sneaky friend pointed out a sign that was posted on the front of their registers, stating that if they charge you the wrong price on an item and then ask you for payment, they would fix the price and then give you an additional $10 off on the spot. Danger! I'm going in! When it is my turn to buy, I give the cashier my top, wait for her to ask me for the incorrect price...and I *pounce*. I ask her if they were on the wrong rack, and she tells me that they are 40% off, so they are on the correct rack. I tell her that they are marked wrong and ask her to check the math. She fiddles around with a calculator, then turns back and tells me that 40% off of $45 is $36, so I'm actually getting a better deal by going with the tag. I look at her, thinking, "Go get your G.E.D. on your break.", but instead tell her that she should be giving me $18 off. I don't know if I need to beat my chest like a crazy monkey or use a British accent, but ya'll need to listen to me once in awhile. She finally fixes it and I remind her of the policy, but she blows me off and says she won't give me the $10 off because she already fixed the price. Why have a policy if your associates aren't going to follow it? First time and last time. I'll be wearing my cute, crazy top to JC Penney's and when someone asks me where I got it, I'll tell them a crazy, high school drop out sold it to me. (Harsh? Sure...but learn some basic math skills before you work WITH MONEY.) read more

REVIEW for Chanel Fragrance Counter If I could give the women's fragrance section less than one I WOULD! Made eye contact with three different workers at the Chanel Fragrance area and kept getting ignored. I was obviously right in front of the area and needed help. No one approached either me or my sister. I was under the weather and was just in shorts and t-shirt, I suppose I didn't look like a customer worth helping. Despicable CUSTOMER SERVICE. But people that were continuously waking by, barely giving the area a glance got all the attention in the world! I am beyond upset at this point. These older women were on their cellphones and texting behind the counter! UHM, hello?!? I am right here! I KNOW WHAT I WANT! Made one last attempt to get someone's attention, didn't happen. Decided to run up to the lady and I was like, Chanel eau Frâuche bottle now please. And she was like oh I'm SORRY, I didn't see you there. Oh please! SAVE YOUR CRAP! You saw me! We made eye contact literally five times!!! But I just wanted to get the hell out of there at this point. I will no longer go to Macy's for my perfume, Sephora it is. Oh and one of the ladies, that completely ignored me and tried to hook another customer, one who was just passing by to et something and I suppose, she was about to purchase it but didn't. So the worker came back to where I was checking out and says, "Gosh. What a waste of time. She almost bought it but changed her mind." WTF?!? I'm done with these people. read more

My daughter returned a blender that I gave her as a gift She didn't have a receipt but it was purchased with my Macys card Macys gave her 9.99 for her return which was absurd. Where in Macys can I purchase a blender for 9.99? I called customer service the agent said they could not do anything because they only work with online purchases. I asked him to transfer me to a supervisor and then he line went dead. I did not receive a call from him to reconnect. My daughter was told she only got 9.99 because the item was purchased over 30 days ago. The reason for the return was because cups did not match the base and we could not connect the blender read more

I wanted to purchase my friend's wedding gift (from her registry) at the store, rather than online. Seriously, $12.95 for shipping? Ugh. I called the store in advance to ask about a couple items that I wanted to purchase and ended up talking to Kent in the Home department. I told him that I had a few items that I wanted to inquire about including their respective prices. He said it was no problem. He gathered the items and told me the prices. The knife set I was interested in was advertised as $39.99 online, but he said it was $49.99. He advised me to print the page and that he'd be able to price match. Awesome! I came into the store shortly after and he had everything on hold for me, ensured that the items were synced with the registry, and that I received the advertised price online. He was so awesome! Best customer service I have received in a long time. Thank you, Kent! read more

I've always loved shopping at Macy's. This location in particular is always a great experience. They have really fashionable styles but you don't have to spend your whole life savings to afford them. And if you can wait until they go on sale, or even better, clearance, you'll do even better. I went yesterday (the day after black Friday) expecting to have a miserable time. I didn't want to go, but I needed to. The mall was crowded and hectic as you'd expect, but not this particular store. It was indeed crowded, but all of the employees were relaxed and friendly. If they had been stressed and frantic I wouldn't have held it against them. It's that time of year. But I didn't feel any of the stress they must be under. Just friendly service. Even when I brought a pair of pants to the register that didn't have a tag (I'm starting to suspect they don't make pants in a 34x34 with a tag because there never seems to be one) the sales clerk calmly asked where I had gotten them and went to check the price. She dismissed my apologies saying "no big deal, it's that time of year." And for all their calm demeanor, wait times were actually shorter here than any of the other stores we visited that day. Not only that, but unlike other stores which were in shambles after black Friday, Macy's was as pristine and organized as always. This is definitely a great place to do your Christmas shopping (or shopping any time of year). Great clothes, great sales, great service. Big thanks to the employees at Macy's for making a great shopping experience out of what should have been an awful one. read more

The air conditioning is broken in here and it's AWFUL and it's been broken for a while. Ridiculous. As usual the shoe department is packed and it's a chore trying to find someone to help. read more

This review is for the Bridal/Wedding Registry department that is located downstairs within the Fine China department. My husband and I are so happy with our experience at Macy's versus the experience we had starting other Bridal Registries. We were met with experienced professionals who truly knew the meaning of customer service. The day we started our registry, the department was busy but our Bridal Consultant was not fazed. She started up our registry, gave us instructions, and sent us on our way. What was really nice about it was how we weren't bothered or pressured. She checked on us a couple times to make sure we were OK and let us make decisions on our own as a couple. After we were done, she helped us finish the process and sent us on our way with a printed copy of our registry, printed copies of our reward forms and their instructions, registry cards, and smiles on our faces. After our wedding, we had to make some gift returns. We called in beforehand to set up an appointment. When we arrived, the Bridal Consultant was busy with two other couples but the lead associate in the Fina China department easily took control and handled our return and the purchases we made following the return. She was kind, courteous and extremely helpful. One of our purchases needed to be sent in to their Distribution Center or to the vendor (I'm not sure which) but she easily handled that and did everything very quickly. With her help, we took advantage of all the special offers and coupons that were available to us. If I could give this department MORE than 5 stars, I would. It was hands down the best bridal registry experience! read more

So far this is the best place to shop in Fresno, especially on "Sale Days", which is all the time since Macy's sends out the discount cards. I would give this store a 3.5 star if available. There are 3 floors and the staff has been helpful. The mall setup is pretty strange and the outside is not appealing. I was very surprised when I entered this Macy and found it to be so much better than the one off Blackstone, which is a much better looking mall. read more

I am not even gonna rate the service I had at the Estee lauder counter yesterday. A woman named Janice was rude even to the point that felt less then most of all embarrassed to be asking for a product she basically refused to sell in the first place, then she said they didn't have it. She was making it clear it wasn't for me and after I asked her well can I least try , she made a face and gave me a lil to try. It was in fact what I wanted, she still continued to say how dry it was gonna make my skin ...blah blah..., nonetheless the service from her was horrible and not very professional, not even trying to show me other products, just sad i'll never shop at the counter again. read more

Pretty much the only reason I'll go to a mall when I back visiting town. Macy's usually has some good deals in the Men's section for dress shirts and this ones no different. Just another average run of the mill Macy's read more

I love discounts and coupons. Trolling for after-Christmas bargains, happened upon a cool jacket for the hubby. It's actually two jackets in one, w/ a zip-out inner jacket. Retail: $280, marked down to $99, additional 50% off $49.99. Coupon $15 off a $50 purchase. The POS terminal is so smart that it knows that $49.99 is a penny short of $50. Must buy Macy's water at $1.50 to use the coupon. ANYway, $280 jacket out-the-door for $36, and some fancy Macy's water to hydrate the rest of the shopping day! read more

I don't shop at Macys a lot but when I do it has always been very organized and great personnel helping the customers . I have bought makeup, shoes, accessories and clothing and all have been of great quality and has lasted years of wear and tear. I would recommend this Macys as it has various levels and household accessories. I did register here as well when I got married and they always have sales and benefits. read more

Giselle and Mariah in the men's area was very helpful fast an great customer service thank you for your help

I've been waiting for my online order since December 23. Was told delivery would be Jan 4. Tracking says it hasn't reached UPS yet. Cyst svc sucks at this store online and in person read more

Review for Mens Macys shoe department. First, I avoid going to fashion fair mall as much as I can. Once or twice a year I find myself pinned in a corner and have to go. On this occasion last Sunday I took my son to the Vans store because that's his favorite shoe brand(irrelevant to this review). I've been wearing the same pair of work shoes for over 2 years. I like them so much I had them repaired twice and polished about a dozen times. I decided to buy another pair since we were already at the mall and Mens Macys was on our way out. Once the tread is worn and shoes are falling apart, it's a clear sign you need new shoes. If possible I would have bought a pair of the exact same shoes, of coarse that wasn't an option. I bought a similar pair in my size(10) but they were a bit snug, I didn't think much of it since they were new. The next day after wearing them a few hours at work my feet were hurting. I called and asked if I could exchange them, Nadine said yes we'll swap them out for a bigger size. I wasn't able to make it that day. The following day I wore them again, still hurting my feet. I called the shoe department, Nadine says I remember you, yes bring them in for an exchange. At this point they had obvious signs of wear and not resalable. I called Macys and spoke with Nadine again, even explained the wear after wearing the shoes 1.5 days. She says it's only been 2 days, your feet shouldn't hurt, come in for an exchange. I couldn't believe it and was a bit shy to come back for an exchange, even though "I" chose to buy shoes that were too tight they were willing to take them back. I come in and they swap them out hassle free. GET THIS, they're now $42 cheaper so I received an exchange and money back. I was blown away by this level of customer service. I was shocked to receive an exchange for shoes which obviously weren't resalable and received some money back because they were now cheaper. Loyal customer here!!! I would have been more than happy with an even exchange for a larger size but they went beyond that and were honest about the new shoe sale for a lower price and gave me money back. Thank you Nadine and Mens Macys. I'm extra loyal to you now. Highly recommended. read more

This review is for David!! Yay he helped us out in the Men's Suit Department. He totally helped our family with all of our questions and definitely gave us lots of options....he was great, definitely thumbs up to him!! Yay read more

This place is AMAZING! They have sections for girls, women, men, and boys. Their selection of clothing is very much. They have all sorts of brands of clothing inside each section. I highly recommend this place if you are trying to find casual, modern, or fancy clothing. The employees are very friendly and patient. They help everyone with a very friendly voice and attitude. They do not act out if you are upset, instead they stay calm and ask for management. I love this place!!! read more

The older lady at the Estée Lauder counter with the big teased blonde hair is rude every time I have bought makeup there. She's worked there forever and has never once been pleasant to me. I try and stick to the River Park location they're always thrilled to see me! read more

This review is for the Clinique cosmetic counter inside Macy's Fashion Fair. I value knowledge in cosmetics and good service. I had gone to Sephora and had questions about Clinique products and of course they didn't know a thing. Then I had remembered how great and full of knowledge the Clinique counter was previously at Macy's so I went there instead. The darling woman, named Stephanie who had helped me before was there. Her knowledge in the product and cosmetics in general is superb and she is such a help. She got me everything I needed and more and I couldn't be happier! read more

Everytime I go to Estee Lauder, some of the girls are nice and some are arrogant. There's this old lady who I just can't stand. She's been there for years and I've never liked her. Her attitude is rude and she's very snobbish. read more

The customer service place which is posted as returns made me go to the counter of the item I had purchased. I think it was because she closed her register early and was trying to not take any customers anymore when there was still an hour left of the store to be open. The Macy's in Fresno Fair need to make some major changes!!! Maybe do away with some of their employees. I know that there are a lot of others out there that would appreciate having a job there, instead of those lazy people or thief profilers that don't know how to treat people. They don't even know how to pretend to be nice. So wrong!!! I was browsing at the fragrances and a brunette older white lady with glasses profiled me as a thief. She kept questions me and asking if I needed help. That's what workers do when they think someone is about to steal. I did customer service for 15 years. We are supposed to be living in an inclusive society and a lady treats me like a thief because I chose to go to the mall in comfy clothes. Not dressed to the 9's and full face makeup. Train your people on how to treat people. I won't say all workers there were like that but dang, I experienced a lazy employee at the back customer service desk and a profiler at the DIOR COUNTER. This all occurred on Friday, sept 6, 2019 between 8-8:30pm. read more

They have a spectacular shoe department second only to the one at Nordstrom (wish we had one in Fresno), and MAC cosmetics. 'Nuff said.

Went back for an eyeliner refill during the holiday season. Was helped by an older lady. I got to the counter and she offered me something but I told her I was there for something specific and not looking to buy anything else. She seem disappointed then just walked away. Ok o.O...I said I was looking for a specific item! I knew what I wanted! Just get it for me so I can go on with my day don't walk away! Anywho.. Stood there looking at stuff then grabbed her attention and got what I needed to get. Well at least something was sold to me this time and didn't leave there empty handed. Service still sucks though. read more

Went shopping for a purse for my moms birthday, which was originally $70, but when I was checking out they gave me all kinds of discounts so it came out to like $35, Which Is why I love Macys read more

this macy's does not carry children's shoes...neither does fashion fair the employee tells me sympathetically. He also added that he did not know why either - he was nice about it, i have no complaints about customer service here. I just can't believe Macy's in fresno doesn't carry children's shoes?? That strikes me as beyond odd. I'm not so crazy about this location because it's smaller but it seems less crowded than fashion fair. Meh. read more

Eh... customer service isn't really good at this location. This Macy's carries a good selection of brands and trendy styles.

Went to buy some MK shoes. Waited over 20 minutes and they never came out with them.they weren't even that busy Left without buying anything Decided to get them at Mk store. read more

OMG this Estée Lauder counter is worthless! I first walked up as a customer was walking away due to being ignored by sales reps! I asked for a specific product, Mother's Day gift, got powder, not interested, pushed on me... Finally, had to be stern and a jerk with clerk, that I " wanted cream in beautiful" finally, I got my product! Macy's do you wonder why ppl shop on line or other stores! read more

I always have a hard time finding a flattering fragrance for myself. Dorine and Mae, at the fragrance counter, were absolutely amazing in helping me find the best one for my body chemistry. Dorine (hope I'm spelling her name properly) went out of her way to show me all of the most divine scents of the summer. I asked for a fragrance that would make me smell "expensive". She so eloquently described each perfume and made me feel so pampered and important. I found a Gucci fragrance that I couldn't have picked out myself and was exactly what I was looking for. I was going between Chanel and Gucci. I bought the Gucci and she sent me home with a Chanel sample so I could have my cake and eat it too. Thank you for blessing me with this upper echelon experience. So impressed. Will always make my purchases when they are working! Thank you! read more

We bought some shoes here, and they told my family that they ARE slip resistant. I take the shoes personally, and the guy says they're "basically" slip resistant. The shoes passed 4 out of 5 tests. Well I got my refund and won't be back. read more

I'm really disappointed at this store. I came in to purchase a pair of jeans. Of course associates were too busy talking so I let them finish their conversation. I was ignored and once they saw I was standing at the register was asked "oh, you want to make a purchase?" Ah no I'm just here to just waste my day? Which was screaming in my head. There is a lack of good customer service and it shows. Seems like the store is simply stocked but not full. Stuff is everywhere and very little places to even pay. They have removed a lot and added well what seems big nothing. This was my favorite place to shop at but now to find another store. read more

Went there today to buy cologne, 4 sales people behind the counter, one talking to a couple about a subject absolutely not related to the purchase of a cologne, 2 talking to each other pretending to be busy, and the fourth is ringing up a bunch of kids cloths for a customer at a cologne counter. My wife is disabled, standing patiently using a cane. Without assistance, I made a choice on which cologne I want to buy out of consideration to my wife. A 5th sales person comes from the women's perfumes section to help us, I told him I just want to pay for the cologne and leave, he placed the cologne in line behind the customer with children clothing. Waited for another 10 minutes then finally gave up and left. I felt like I have to beg for them to take my money so I can buy their product, NOT IN A MILLION YEARS. I will never go back to that store with this type of customer service. I was so disgusted. Some of the employees there don't belong in a retail store. read more

Horrible customer service...the lady in charge of the Michael Kors dept is the worst. I always go into the MK section about once a quarter to purchase a new bag the lady that is in charge of that department should know me well by now each and every time she treats me like a criminal absolute worst service hands down read more