Shout out to Jenny for her incredible work and assisting our daughter today with clothing/style…read moreoptions!

Walked in looking for a pair of shoes. The pair I liked was not in stock, so the sales guy checked…read moreout their website. He made sure to check on every style & color I asked for in my size. Was so helpful and even made sure my shipping address (which is a PO Box) would be able to have the shoes shipped to. He even called customer service to double check for me! I did receive my shoes in 1 week. And they were exactly what I wanted, already received compliments on them, New Balance 327. Thanks to Tilly's awesome customer service!!!! I did forget the sales associate's name, but he made me, the customer, feel valued!

Location: Nike Date: July 8, 2026…read moreService: Nike online Located in River Park is the Nike store recently built in Fresno. I do like how they have different selections of Nike shoes products shirts and accessories. I chose to go online because when you go in the store sometimes they do not have your size or the product you want like I go to the gym I work out and I use Nike skins they do not sell like you skims and search in stores so you have to order online. I order the gym bags and eyeglasses case. Apparently it's a good thing I did because they are sold out in that color. The prices will fairly reasonable not I receive the product about 2 weeks later and I'm happy with it.

2nd time bad experience with this location 1st time I found…read morea pair of Jordan 4s on the back wall also called clearance wall with additional 30% off when i took it to the register they didn't honored the price on the box even though a employee saw me picking the shoe from the wall they said no and wanted to charge me regular price. Today I found a pair of a black and blue running shoes priced at $49 on the box plus additional 30% off I took it to a employee not a lead or manager and he said it was the wrong box and changed the price and took them away But I saw one of the employees setting those shoes on the wall. And said maybe a customer missed placed it on the wrong box but I saw the employee touching the shoe last. I can tell they have a big problem owning their mistakes and honoring the prices. Might not comeback no more

Location: Nordstrom Rack Blackstone Date: April 12, 2026…read moreService: Clothes Last week I have spent some time and nordstrom Rack looking for clothes for my family especially a pajamas. Nostrom Rack had plenty of men's pajamas to choose from at a discounted price compared to the regular price. And that's a specific day it was raining so most the customers besides shopping was also getting umbrellas this way they could go back to their cars safely. Luckily I was parked in there by and didn't require an umbrella. Once you enter the store everything is marked and placed as it should the women's with the women's shoes the men's with the men's pants the luggage items the perfumes and cosmetics are displayed and marketed in the store. Overall I had an excellent customer service experience at Nordstrom rack. I definitely would be turning in the future.

In my previous review, I stated that I mainly shopped on their app but nowadays, I actually prefer…read moreto do my shopping in person and get my steps in. Today I stopped by after shopping at Kirkland's next-door. I haven't been in the brick and mortar for a really long time and I was quite impressed during my visit. There wasn't a lot of staff on the floor, checking in or greeting, but there was more than one cashier, which is awesome so it didn't take too long to check out. Currently they are doing "rack "Friday sale. Red tags are an additional 40% off. I found a pair of nice jeans by the brand frame, which is pretty pricey brand and I only paid $38. They have a decent amount of purses, cosmetics, hair care, and plenty of good brands to choose from. I feel like their shoe inventory is massive here. The home section is pretty small and the children's as well. For there being so much in the store, they have everything laid out and organized. There's indicators upon every rack that let you know what brand you're shopping and it's easy to find your size. Kudos to the employees for keeping everything nice and neat!

I think the staff was extremely helpful. I'm seeing negative reviews for the store but when I was…read morethere it was not that at all. I didn't feel overwhelmed or bothered by them. They had asked a few times if I needed help and I ended up liking a shirt although I didn't have intentions of buying anything. They seemed to be thoughtful and had what seemed like a genuine conversation with my girlfriend and I about our kids and theirs. I'd go back.

Customer service is really terrible, and the prices don't really reflect an outlet store regardless…read moreof the brand. Very disappointing because I have always enjoyed shopping at J. Crew.

It is a very clean and organized store. Helpful workers. Great selection and variety.read more

Walked in at 10:30 on a Thursday morning and was the only customer in the building. Total of four…read moreemployees on duty. Nobody greeted me. I had to approach one of the ladies and ask for help. She seemed like I was bugging her. She handed me two pairs of pants and split. No assistance. No hey how does it fit. No suggestions. No nothing! Had to keep going and looking for someone to help me. I was going there prepared to spend a few thousand dollars buying several suits and outfits left with one pair of pants and a feeling of neglect. Poor customer service. Fellow big guys go to men's warehouse instead

Location: Macy's Fresno Blackstone Date: July 02, 2025…read more Service: Men's Suits Department 2nd Floor Apparently it's picture time at school. My family and I decided to make a in person visit to Macy's On Blackstone in Fresno. Once we arrived We took the elevator due to the escalator was out. Right now is a July 4th sale event so items are on sale for purchase. The customer representative Malaky at the mens department was able to assist my autistic child with getting his measurements for a men's suit for his school yearbook photos. We had an excellent customer experience with Malaky. He took the time to actually assist us by taking the appropriate measurements with the first men suit purchase. The prices are right. We are pleased we visited Macys.

Long time on & off Macy's customer. These were my experiences when attempting to make a phone…read morecall to a Macy's store and make a claim with the official customer service dept over a damaged item. I will add that the salespeople were great and wonderful to deal with. 1) I recently purchased an item from the Fashion Fair store in Fresno, CA. The salesperson was great. The item was delivered and I realized the size of the item was too big for my space. I called the store phone number as listed on the business card given to me by the salesperson in order to initiate an exchange/return. The automated system hung up on me 5 times. I never got through to any department or any human being. The call was just dropped. I used several phones: cellphone, landlines, etc. All with the same result; a hang up. Terrible! The phone is a low tech way in improve customer experience. 2) I have previously called the official customer service line and filed a claim for some damaged furniture at the time of delivery. It took several months of calls and follow ups in order to be told to just call the sales person to take care of this. The awesome sales people took care of the situation in a prompt and timely manner. Some 8 months after I first filed the claim, I received an email from customer service asking about my damaged furniture. The actual customer service dept is another low point in the Macy's world, which is why I was trying to call the store and not this awful, inept department.

Location: Kohls Riverpark Date: June 22, 2026…read more Service: Shopping Recently went to Kohl's Sephora store inside to pick up some self-care items for some colleagues. They have many options to choose from at the store. The staff member visit me as soon as I answer the area. They have offer a wide selection of items. And their prices are fair for products that they have available.

I dont usually shop at Khols but, stopped in looking for a mattress topper. I asked for help and…read moreBen came to the rescue. The website stated that they had 2 pf the toppers I was looking for, but could not find them on the sales floor. Ben came and helped me look, we did not find them. He explained that online shopping sometimes interferes with resl time inventory and was very apologetic. Up till now, I'd have said this was a 3 or 4 star experience. But then, he braved the second floor to look to see if they had any up there. He came back a while later and apologized that he couldnt find any. He said they would be expecting a shipment by Friday and suggested I call back then to save myself a trip. He then explained that if I got a Khols card, I could get 40% off another topper that would be better quality and last longer. I opted not to get a card, but appreciated the non- pushy approach. Its because of interactions like this that a visit that may have been just 1 or 2 stars because their website says they have the item and can have it ready in 1hr when, they have none.. could be frustrating. Having staff like Ben, makes all the difference.

Wally fitted me for a tailored suit and was very helpful…read more Professional staff and top-notch service.

Decided to close before their posted hours so had to come back another day…read more When I came back staff was short with me and their non verbal communication just gave me the impression that I was wasting their time. Not coming back.