Dear Macy's, I have been shopping at this location for DECADES now. It seems that you are the very last of the original Serramonte Mall occupants. PLEASE take care of your store and be nice to your customers so that corporate doesn't shut this location down as well! Im grieving the loss of Macy's at Stonestown, so don't let this happen to you! That being said, I can't stress enough that kind, helpful, friendly sales staff is what makes or breaks an establishment. It seems that for the last 3 years at least, your store is seriously lacking in this area. I am willing to pay more to be treated like a human being. So, since your stores prices are in the higher range, it would be worth your while to hire excellent staff who enjoy their work AND working with the public, not just someone who needs a job. We customers do not need high-pressure sales people, we need people who are truly helpful to assist with our purchases. Remodeling the store is not even necessary. I enjoy the nostalgic feel that I have become accustomed to over the decades. Your stores selection of clothing items is good but accessing register locations can be frustrating. MORE register locations and MORE staff would be a great addition to the shopping experience. Thank you for listening as I really care about the store and would love to continue to shop there for more decades to come. read more

We went to this Macy's to return clothes bought online. First, we approached a cashier at the man's dept, and was advised to go to the Customer Service behind the suit dept, since we wanted to return man and woman clothing. When we got there, there was one older lady (she seemed nice) working behind the counter, and the line was not bad at all. Then, another lady (younger) showed up to help. When we got to the counter, this lady (Asian) greeted us with "Did you get sent here by a cashier?", I said "yes". Then, she started to complain how the regular cashiers could've done the returns instead of her, although the Customer Service Dept. handles many services, including returns. Then, she started to slam the items on the table, like she was angry and annoyed by the situation. I think she was being rude, since she still got paid by the hour doing whatever job she has to do. Plus, she was handling customers in the Customer Service Dept., which service includes returns. So, what is the big deal? Plus, it was very unprofessional to complain and take it out on the customer. If she had any gripe, she should've complained to her manager. Also the lady who works at the Clinique (if I remember the counter correctly) was rude as well. Asian older lady wearing a blue/green wig. We asked nicely where the entrance to the mall, she looked at me with her annoyed face, walked away, and said "just go straight". At the Shiseido counter, when we arrived, there was nobody working at the counter. I circled around, and asked the woman working at the Lancome counter to help. After me, there were a lot of customers coming to the counter. If this Lancome lady wasn't around, this Shiseido would lose quite a lot of sales. No wonder Macy's is loosing it, Customer Service is GONE! The one in Stonestown Mall closed (the customer service there was slightly better). The one in Union Square is still OK though not superb. If Macy's doesn't improve its customer service, customers will definitely leave. Who wants to be treated that way? read more

Now that I don't wear suits and dress shoes to work anymore, Macy's is nearly irrelevant. I only shop here , once or twice a year, when I need to buy a few essentials (usually socks and underwear). There seem to be a number of non-sales employees roaming the various departments, but there are very few employees willing or able to perform sales transactions. Thirty years ago, the sales people found me, especially after Nordstrom came to the Bay Area. Decades later, it takes half an hour to pay for something. read more

This store is horrible. I received a $10 coupon 2 days ago and heard stories of why I could not use it. It says good from December 15 - December 24. It is December 21. I could not get a salesperson ro even ring me up for me to buy a simple watch. Cosmetics can't ring up anything but cosmetics, no one working in jewelry except one rude man who stood there why someone was browsing the showcases. He said he wasn't allowed to ring me up while someone else was browsing??? Purses department couldn't ring me up because there was no one there. Watch department was empty of salespersons. Makeup just said no. Wow. I just wanted to buy a watch read more

I have been shopping at Macy's since I moved to San Francisco in 1976. For the last 10 years, I have shopped at Stonestown Macy's, but they closed a few months ago. Saturday morning I visited Macy's at Serramonte to buy a sport jacket at the men's department. I started looking around, and it was not very crowded, so I waited for a salesperson to appear. After 10 minutes, none were visible. I went to the cashier who had only two people in line. I asked it she could call a salesperson to help me and she told me that there were none available for the men's department (the suit section). I asked if she could help me when she was free, but she said she did not know anything about menswear. I asked if there was another time or day that was better to come back. She said there MIGHT be a salesperson available in the afternoon if I returned later. She was very rude. I went over to an adjacent section and found an available sales clerk at a counter. She was very nice, and I told her that I wanted to buy some high-end menswear and she said the woman there should help me and I told her about my experience. She said she would call a manager to help me. I waited 10 minutes, but no manager appeared. She said it was important for me to wait so I could tell the manager of my experience and I waited a bit more, but then decided to go elsewhere. She pleaded with me to continue to wait so I could tell the manager, but I was tired of wasting my time and told her to tell the manager that they had just lost a customer. I will never return to Macy's Serramonte, and will probably cancel my Macy's card, since there is no longer a Macy's convenient to my area. Too bad, after 42 years, Macy's has become an expensive version of a self-service store. read more

Macys has gone down hill , pay their employees substandard wages . In turn their employees are all miserable and it makes for a terrible shopping experience. read more

I went last Friday to replace my make up qnd asked about the amount of make up I had to buy to get free make up. The lady seemed overwhelmed with customers waiting to be helped and they only had 3 professional staff members available. I said forget it and she happily rang me up so I could leave. This ruined my day. Try not to go on a Friday. Disappointed customer.......Michelle B. read more

You would think online pick up is the way of the future. Macy's in Daly City is going backward. Online pick up line has over 40 people deep with one person working. I have been in line for over 40 minutes and still have nine people to go, 13 days before Christmas. Way to go Macy's. Not sure if everyone experiencing the same problem. I will only ship the stuff to my house in the future. Macy's is losing their customer service focus. read more

I had the WORSE experience here in MAC Serramonte, I made an appointment 1 month advance for my make up for Prom, and i was the FIRST one who made an appointment. AND when i came for my appointment, they said my name wasn't there, WHAT!?? where should I get my make up now? I was F@#$%ked up, I didn't have any choice, my friends mom did it all for me. AND TODAY I made another appointment for Prom this Lady named Jordan (not sure) I told her to make sure my name is there since I had a bad experience before. she told me. "You see me writing your name here, right?" SO RUDE. Is that How you take care of your customer? WORSE CUSTOMER SERVICE read more

Had a not so satisfying experience picking up an online order at this location, usually other locations are a little bit more faster, they had 2 associates taking care of returns and online pickups and of course a big line that took me almost 35 minutes to grab my item if you are picking up an item either choose a different location or plan on going really early in the morning hoping that there is no big line by that time they should have a desk only for pick ups to make things easier for people placing orders online read more

I came here on a busy Saturday. I was looking through the Men's shoe department and It was super busy. I found some Clarks I wanted, but noticed the the guy (Alex Rayz) was busy helping 3 other people/checking people out at the register. Within 2 minutes Alex noticed me and shorty after brought me my size. Alex was very friendly, quick and professional. He got me the best deal and cleaned up the shoes for me with a smile! Thanks Alex Rayz!!! read more

Very bad system and service , cashier and shoes department were the same person , no fitting before you buying a shoes ??!! Gonna wait in line and ask for size , then you try it and wait in line again to pay for it , first time has this bad experience. read more

Ok, I am bias and a nerd. My job requires I wear suits everyday and I can always rest assured that I will find one here (or 2 or 3). Not to mention, there is always a sales going on that makes sure it does not cost me $300 (and Lord knows I am just going to ruin it anyways so whatever). The one in Union Square? 50/50 shot comparitively speaking. Seriously, I want to be left alone when I shop. I have enough people who bother me all day. Shopping is my time. If I wanted to be annoyed by people while shopping, I'd bring my mom. read more

This review is a shout-out to the two employees working at the Returns/Exchanges/pick-Up order line on the 1st floor of the Serramonte location this afternoon in the 5:00-6:pm-ish timeframe today, Dec 27th, along with one kind employee in the Luggage department. All three of these employees took the time to help research a prior purchase I made, despite long lines filled with post-holiday shoppers. I was amazed at how patient and hard-working they were as they helped each customer, and I'm sure they've each been dealing with holiday craziness for several weeks now. To these employees: I now wish I had gotten your names, but I'm sure Macy's is proud to have each of you on their team. read more

I was on an errand in this mall one day and knew I needed to replenish my makeup. I was going to go to nordstom on my way home from this mall but opted to check out the MAC counter here at Macy's which is right at the door and hard to miss. Very helpful, Ray, makeup consultant greeted me and asked if I had any questions. He made me over and gave some great tips. Ray is awesome and would spend hundreds on makeup anyday. I wish he could do my makeup everyday, he does make it so it's easy and natural looking. :) read more

Five stars for Alyssa at the MAC inside Macy's at Serramonte! What an absolute doll and sweetheart! She truly loves what she does and you can see it in the excellent customer service she provides and makeup knowledge that she shares. Not only that, but she is very skilled at doing makeup. She did my makeup in my profile picture, and I have gotten many compliments on that picture (as well as on other makeup looks that she's done) from members of the opposite sex ;) Plus, whenever I am in her makeup chair, people strolling by often stop and watch on in admiration and ask if they too could get their makeup done. Big shout out to Alyssa! Truly amazing MAC artist and one of only a few artists I trust to doll me up :) *There's a collage of makeup looks she's done for me on my profile page read more

Great place with parking, free parking. This Macy's is huge but the only draw back are the selections of certain clothes I was looking for was not available in this store. Otherwise the place is huge and the staff is so aggressive to lure you buy something. Way better than the Macy's in downtown SF. read more

Just picked up my online order - a microwave - first red flag was the guy in the Customer Service department (a department that services customers, let's be clear). Was just staring near me while his coworker was helping another customer. I was the only one in line. I looked his way and he did not meet my eyes so I figured he had another task to attend to. Finally a lady joined me in line and was equally confused so we ask if he was open. Just nodded at us and looked down. No greeting and just mumbling barely audibly when I approached. Had to ask him to repeat himself. He gets my microwave, in a much larger box than expected and it is on a dolly. He mumbles more instructions that I don't hear and after I ask him to repeat he says receipt inside. Ok, fine. I go to roll dolly away with my huge awkwardly shaped and sufficiently heavy box. Nope, apparently not allowed to take this to my car. I proceed to muscle my way with this huge box through the men's department and parking lot to my car, having to stop and readjust/take a break multiple times. Where the f*** was ANY customer service in that ENTIRE interaction???? read more

I used to shop the Seramonte Mall a lot more as a teenager, coming to Daily City from S.F. is a trip to "The Mall" now usually reserved for making my returns at a Macy*s with a parking lot. I found their cashiers in need of "managerial" permissions to make a simple "Return" - after 3 cashiers couldn't figure out how to return the item - a Cashier Manager had to come out from behind the back room and type in her 4-6 digit code on the register - The Manager then rolled her eyes at the cashiers and me - like she was God herself coming down from heaven - then slithered back under the rock where from she came from. Both the Cashier and Me said "Well isn't she cool". You know who's cool? I'm cool - I order on-line, I know the sale prices and when to bid- I get free shipping. I just returned a style of shoe your shoe department doesn't even carry - that makes me cool. If the quality of my order isn't great - I'm returning it to your department store - it's a simple transaction - it doesn't make you the manager of me. I later walked over to the handbag department. Humoring myself with all the Sale bin purses - I decided to buy a scarf on sale. I walked over to the cash register there and found the lady working the register with the "display-counter-key-bracelet" to the Coach and DB bag display counter to be ignoring me. I was in line to buy my $32 scarf. I stood there in line waiting to buy my purchase and she was more interested in talking to a another Woman about a Coach bag. Like that woman was going to lay down the deal of the century right there and then. I should have stuck around to see if she was going to actually spend the $600 bucks on the bag... or if the 2 of them were only pretending. I was only there for an impulse scarf purchase, and a pair of sneakers for my mother. The truth of the matter is the Daily City Seramonte Macy*s has a small selection of collections in any department compared to the Main San Francisco Macy*s. If I wanted to buy a Coach handbag bag I would go to the Coach store, the Coach outlet store, not a Macy*s. If I am in line at a register to buy a $32 scarf I deserve the same respect as a customer then a "bag lady". The other "nice cashier" had to open up another register and had a much sweeter personality. 2 out of 2 purchases at the Macy*s Seramonte and both register experiences were sour! At least the cashier who made my $300 clothing returns in the jewelry department, was helpful - so my 2 stars go to the new training cashiers. As for those other snobby vulture cashiers, you'd swear they were working on commission. Go apply for a job at Coach and see if they'd hire you with that attitude. At least I know where not to buy my Coach bags from. read more

i love MAC M.U.A Joanna, (she's Filipina) very nice and helpful. well almost all their MUA's here are very friendly and accomodating. I usually go to this MAC or in Southland Mall. But i like this one better. Esp. on weekdays when they are not busy. yay go MAC whores!!! :) read more

The line is ridiculously long for online pickup. It's also doesn't help when the cashiers help customers from both lines. I waited over an hour to pick up an item. If I stood in the return line I would have been out in 30 minutes. Please just form one line if the cashiers end up working both. This way it's fair to everyone. read more

Macy's - Online pick up and return - Department Stores Near Me - Daly City, California

All my life I've always dreamed of a MAC to open up near home. . and when I moved to the other side of the bay. . they open one up in Macys. WTF?!? Anywhoo.. I'm a MacAddict. MAC MAC MAC MAC MAC. I go here for lunch. I play here at lunch. Hell, I get my face done at lunch. I skip lunch and buy shit from here for lunch. (then cheat and buy some taco bell LOL) But why 3 stars? Well, I guess their management can do a better job staffing when Launches, Holidays and Beauty Season comes along. The past few times I tried to get attention here, the MA's are running around TRYING really had to help everyone. I actually feel sorry for them sometimes. I'm pretty knowledgable when it comes to make up, but never got any 'good' advice. It's okay I guess, I can google it when I'm at home. One more thing. . everytime I go here. . all the things I want are OUTOFSTOCK. I guess more lunch money for next time!! read more

Deira at the Dior counter was extremely helpful and knowledgable about her products. I had originally visited this Macy's in search of a Chanel counter hoping to exchange a lipstick I recently purchased. I was browsing the Dior cosmetics and Deira approached me and asked if I needed any assistance. I told her about my lipstick search and she recommended a couple products that were wonderful. I ended up making my selection and she informed me that she could do an even exchange on my current lipstick I was unhappy with for the one she tried on me! Totally awesome because I brought the wrong receipt! She was so patient and I feel like she did an awesome job as far as service and selling goes. I hope to see her again for the air flash foundation and skin care products next! read more

Slow ass register workers but they nice. They help to scan their secret coupon cards and give you that extra % off. Pretty cool. Again, Serramonte man. Compare to Union Square Macy's, or don't even try to compare. read more

No complaints here. Your average Macy's; nice workers, mostly organized clothes, and easy to return once used Vegas dresses! I love the fact that you don't have to check in with any one to use the dressing room and the fiancé can come in with me to yay or nay clothes. read more

I'd give this Macys branch a 2 star because of its workers, but yesterday, the lady that was on the cashier by Coach and D&B was VERY helpful. But I forgot what her name is. My auntie decided to buy two bags and as usual, the cashiers would always try to get you to sign up for their macys card. My auntie didnt want to of course, but after she explained how we'd get 15% if she gets approved, and another 15% off since they have this "use your card" (?) for the weekend, my auntie decided to give it a try. Tada! She got approved so we got 30% overall. What so funny was that she thought she was my mom. lolol read more

I purchased a Wacoal bra from Nordstrom for $55.00 but when I looked online I found the same exact bra in a different color priced at $33.00, which I immediately ordered. I was having trouble placing the order so I then spoke to REAL LIVE PERSON who told me they didn't have that bra anymore for the $33.00 price but could send me one at a higher price, so I agreed to buy the higher price one. I never received a confirmation of my order but I did notice a charge of $33.00 on my credit card. Today I phoned Macy's to ask about the delivery and was told they tried to deliver the package yesterday but it was returned because no one was there to accept it - I said that was impossible since there is always someone there at the desk of a large apartment building. Told me to wait and he comes back to tell me the article was damaged and returned to the store!!! If he sent it out damaged how did he know it was damaged if the package was returned to the sender. When I told him to deliver another one he told me he couldn't do that. I think the whole episode was just a mistake about putting the wrong item/and or price on the sales page and using it as a bait-and-switch to sell a more expensive item. Macy's has done bait-and-switch on me years ago and I see that nothing has changed. Con artist sales people who can't get their story straight - NEVER AGAIN WILL I FALL FOR THEIR LOW PRICED ITEMS. read more

It's a hit or miss. Some days, the MUA are nice & friendly and some other times they act snobby. I like MAC. Good quality & fairly-priced. read more

I came here to get a new carbon shadow for my friend, and the first thing I noticed was that there were only two employees working (and both helping other customers). This is kinda surprising to me, because down in San Diego it seems like there are always 10 employees working at a time. The two employees both acknowledged me, and one got me what I came for. So it was a good trip. Good music was playing too! That is always good! read more

Ordered item online never received item called customer service told five times it would be refunded hold time was over 30 minutes very unprofessional customer service didn't care and lied about refund went to the store in newington nh told they could not help because it was bought online Merry Christmas Macys save your money people you don't need to be paying for gifts you never received and have absolutely no help from the store or the customer service read more

I went with my sister to MAC Serramonte Daly City to return a lipstick that was given to her in error instead of a liquid eyeliner. My sister spoke with a supervisor, Laura, and she refused to accept the item back and give her the correct product, even though it was not her fault. Very, very POOR customer service. This lady should have taken my sister's word, and not imply that my sister is some kind of thief. We have shopped many times at MAC for eyeliners before and have interacted with her in the past. Shame on you people for treating long-time customers like shit. We have been shopping at Macy's since 1977, but we will NEVER shop here again. read more

I had the pleasure of meeting one of the managers Dustin today . There was a situation that I need help with so I went to the kids and the nice lady asked if I needed help I said yes can I speak to Manager. Dustin came over and was more then willing to address my concerns very professional and was thankful for my feed back . Thank you Dustin . I appreciated your help today. read more

The quality of displays in the men's and petite departments were awful this month. I won't be going back anytime soon. It was a mess!!!!! Not an enjoyable place to shop anymore . I won't be surprised if they go out of business in 2020. read more

My make-up artist was not professional. She was distracted, not focus, and did not care at all. I had to force answers out of her on things I wanted to ask. I don't know if they get commission or something similar, but I was there to learn the skills and spend. She could have gotten me to spend a lot more. I spent close to $200 on about 6 products even though I did not like her service. But there were a lot of other make-up artists there who were helping other customers. They sounded a lot nicer and friendly. Later I found out that she was leaving the job in 2 weeks, which is probably why she acted so disinterested in helping me. If you are there to learn how to apply make-up, this is not too bad. You could tell the person that and they will ask you if you would like to do half the face while you watch them do the other half. read more

Came on a Monday evening, super slow service, waited in line for 20mins for a return:(

Goodness, don't use this store! Went to pick up an online order I was 11th in line which soon became a line of 16people on a Wednesday afternoon! There was also a "returns" line next to us with 12 people in it and only two unfortunate associates trying to cope. I asked one of them to call for back up help and he said he had already called twice with no luck. The place was a total pigsty with piles and piles of "go-backs" that the two associates had to climb over. I hope the manager reads this.......they need help and you need to up your game. Won't be returning to this car boot sale environment nor will I purchase anything online with their so called "easy pick up" option........what a joke. AVOID THIS STORE. read more

I would give 5 stars based on one particular employee Jonathan in men's department. Very pleasant and helpful to his customers. The 1 less star is based on the building be so old. This Macy's location has never renovated their location for over decades. The outside looks the same as I can remember coming here with my mom for back to school shopping. read more

I went to macys to exchange a cologne my girlfriend had given me. the girl at the counter was very un proffesional and offered no help. immedietly stating that my unopened cologne was missing a sticker on the bottom and was m3 years old??? I explained I just got it last year for christmas. I asked to speak with the manager and she was worse than the counter person. The store Manager was rude and loud. I left with my cologne and will never purchase at Macys again. All I wanted was to exchange and purchase a new cologne that was more expensive and they would not help me. Time to cut up my Macy's card! Nordstrom here I come. read more

I ordered a pair of boots on line and received an defective pair I called customer service to remedy the problem I spoke to a woman named Diana she told me that the boots were no longer available although I could see them online I asked to speak to her supervisor she put me on hold and got it got back on the phone pretending to be someone else the end result is at Water boots I got defective boots I called customer service and was treated poorly I don't know what happened to Macy's and their customer service but now I can see why they're stores are closing down read more

Macys doesn't change pick up location and doesn't do refund. I am discussed it. Never thought Macy's would be so ridiculously cheap. No wonder the business is failing read more