The ONLY reason I give Macy's in Westfield Topanga five stars is because of Ziad from the woman's shoe department at second floor. He is the most polite and professional sales associate! He always helps me pick the best shoes that match my desires. I am a frequent shopper here and he makes it so easy and a pleasant experience every time. read more

I want to start by hoping some one from upper management take this very serious I came in to the store and I was told that I can use my friends and family coupon plus additional 20% off if I apply for a Macy's credit card if I get approved or not fine I bought my daughter her prom dress and I got my discounts my friends and family coupon and my 20% off great job When I go to the shoes department to buy her shoes ARACELI tells me I can't use my 20% coupon I can only use the friends and family coupon i explain that the the person that sold me the drees did it for me and she said she wasn't supposed to do and that she was going to get in trouble I work for a retail company and you will never get in trouble for taking care of a customer you will get in trouble for not taking care of her? I want to update my review and let you guys know that I got a phone call from Mrs. duback The assistant store manager for the store she very respectfully listen to my complaints agree about the situation And she got me to believe that ARACELI was going to get retrained so that behaviors that she had with me Would not be used again with somebody else We are the customers and that's right we're not always right but when someone has no respect for a human being something needs to be done Great job from the store side that took this yelp review very seriously I appreciate what you did for me Mrs. Dubac And I most definitely continue shopping at your store read more

Worst shopping experience this holiday season! The shoe department is understaffed. The poor employees have to run around to get the shoes then work on the cash register. Macy's has gone down hill. I remember service at Macy's use to be exceptional years ago. Too bad it's not the same. I barely bought anything from there because of the long lines. Hope they change things around. read more

I had to write this review to thank Fran in the Lingerie department. Last night my mother and I went in asking for help to find my mother the perfect bras. I have never seen an associate be more patient and/or helpful then her. Thank you Fran! read more

Don't waste your time here if you are looking for men's clothing. Very weak selection and they are always short in Medium sizes.

You can never really go wrong with Macy's its my goto after nordstroms. its kinda like nordys rack to me but with out the bargain hunting and trying to find your size. Friendly staff. Good selection. The have sales more often then nordys and it really pays to open a macys card. Their men's suit selection is to be reckoned with and their cologne and perfume section. They also have a good man and wines jean selection but also that's where they compete with nordys rack. read more

Number one place to shop...great sales on dress shirts at times. Can get extremely crowded during the holidays. Wish they would expanding the mens and womens clothing department downstairs a bit but no complaints. read more

The worst managed Macy's I've ever shopped. What's the point of an online order pick up area if it's not filled with a sales person. I'm watching the store lose a lot of customers who can't be helped in the Table Top area. read more

This store is very unorganized. Maybe I'm just used to Nordstrom's. None of the staff welcome you are ask if you need help. They really need to step up their game to compete. Don't expect the sizes posted on the hangars to match and the clothing. This place is just cluttered...I'd rather just order clothes online. read more

I went to the one day sale and went to try on some items in the fitting room. An attendant grabbed my arm and pointed at a sign saying there was a 6 item limit. I politely showed her I had only six items but she persisted in grabbing my arm and pointing at the sign. I was so shaken I just left the fitting room and went to a cashier. I complained and was told the manger was too busy with other customers to come over. I will not be back any time soon. Very upsetting. read more

Customer service can be spotty during the holidays overall good store and convenient.

Went here to purchase a Bestsey purse about 3 weeks ago and the cashier told me my credit card got denied and told me to swipe it again. I did and she said it go denied so I couldn't purchase the bag. Today I checked my account summary and Macy's charged me $117 for the Betsey purse when they clearly told me I couldn't purchase it. Be careful shopping here they will take your money even if they tell you it got denied ! ALWAYS CHECK YOUR STATEMENT / BILL if you pay with credit or debit !!! Now the problem is being resolved after I called customer service with my banker. read more

If I could give negative or zero stars, I would give them that!!! DO NOT PURCHASE A MATTRESS from Macy's topanga!!!!!! We have been on many vacations to Las Vegas at high end hotels and would always wake up refreshed and well rested! We decided to look at he brand and saw it was Hotel Collection. We said this is the brand we want to get since we love the beds everytime we slept in these amazing beds at high end hotels. So I purchased the hotel collection brand mattress a little over 2 years ago now and paid over 3k for it. This is my second mattress I'm having an issue with. Same brand and same mattress which was highly rated through the store rep and customer service. It was highly suggested by the guy named Steve at Westfield Topanga mall Macy's in the mattress department. He is a really nice guy and seemed to know what he was talking about. We purchased the Hotel Collection brand that's firm through Steve after sleeping on the in store sample. Less than a year later we started having problems with our bed. We woke up with incredible bad back pains and would constantly toss and turn. We called them since we have a 10 year warranty. Hey sent someone out who did the measurements and saw the mattress was lower than normal and said it's a defect. They said they would swap it out with a new one and that this was one of the best mattresses so he was surprised we had an issue and hat if we had an issue again we can always call them to check it out and send a new one. So we bought about it and said let's give it another try since it has so many great reviews. They went ahead and sent us a new one. Again we have the same problem but even worst now. I wake up in agonizing pain, asdoers my husband. We are miserable and don't understand how this could happen to us again. We are both healthy sized individuals and these mattresses are just a year old but give us so many problems. We called the warranty again and they sent someone out. They said it does dip in but not enough to their standards to consider it a defect. They only offered to either call back In 3 months to test it again or that they would give us 50% which was not even that, it was about $1,000 but the warranty would be voided and that we can try to sell it. LOL!!!! Can you believe these were my options????? I was telling the customer service rep from Florida and the manager who both told me the same thing!!! I told her how can you make me sleep on that bed for another 3 months to try it out when I tell you our mattress has a defect AGAIN and we are in the most agonizing pain?? I have put important hinge on hold because my back pain has becone that severe. All due to this stupid brand hotel collection beds at Macy's!!!!! Horrible customer service!! I feel I was cheated and we really trusted Macy's and are so disappointed for being such long and loyal customers!!!! I have never felt so taken advantage from anyone like I have with this company!!! They are thieves and treat their unhappy customers like garbage! We really splurged and thought we were getting the best from Maycys only to be sold a horrible and defective mattress!!! HORRIBLE treatment of customers especially through customer service. You sell me a defective mattress and you honk I want to go through his again and get a defective mattress again?? But you only offer my half my money and not change the mattress when it clearly has a problem!!! Really upset me and am so disappointed in this store! I boycott Macys now because of this horrible problem!! I hate my bed and I'm miserable with a relativky new mattress!!!! My biggest regret was trusting Macys!!!! read more

The store have an outdated, erroneous telephone system, a truly "go around, one reaches a department, only to be transferred over to another one, finally arriving at a non responsive end, mind you, following instructions will get you right into this carousel, however, it's free, excluding the time spent calling and desperately searching for the right department, with low chances of transfer to a correct department, wow. read more

I called customer service and no one helped! I was on the phone for one and a half hours!!!! They keep transferring you over to one another! They hung up on me 4 times. read more

I bought a pair of shorts the other day and I found shit on the back of the shorts very rude but also Mexicans have been taking shits on our streets that's rude to well my friend Joel Garcia has been a rude friend read more

I spend 25 minutes in line waiting for a lady to pay three things and it was only me and her in the line. I highly dislike Macys just because the staff is really slow...this has happened to me multiple times. read more

I went to Macy's yesterday unsure I be able to find the some reasonable dress shirts and a few pairs of Dockers on a limited amount of time I had to shop on the fly that afternoon. Luckily I had the pleasure of being assisted by Carrie in the Men's Dockers Department. She was extremely polite and listened to my needs making it easy to find exactly what I was looking for. It was a very pleasant experience I look forward to shopping in the Men's Dockers department in the future! read more

Well, this place is a scam, all their product might sound like a good deal. Well the truth is, everything that is sold here are 3rd world quality products. They pride themselves to having top quality products. They have low quality items, might as well just go to target and get your clothing's there. Target has better quality than Macys product. People complain about the employees, but its not their fault they act so business like. It is the department policy that messes with people, and sales employees even the managers. They are so stressed and pushed to reach goals. Macys, treats their employees like garbage, they pretend they like them, they do food day to pretend they are important to the company. They are always understaffed and too many different sales that makes no sense. They super sale is the same thing as coming in with a coupon, if your a Macys card holder. Also don't fall for the Macy's card application trap. They make you apply and they don't tell you that its bad for your credit and sometimes they double tap your credit and ruin your credit a second time in one transaction. Macys should stop doing that, it puts too much pressure to their employees and they are force to do illegal things. read more

I just want to say that Shala(don't know how to spell her name :/) from the make up department was amazing! She approached me and was very friendly. I haven't had any good experiences before. I hope the beauty associates learn from her. Shala(again, sorry if I misspelled the name) was wonderful! read more

Very bad customer service, all they care is selling products. There is absolutely no care for customers who wants to exchange or return. *Be aware before you purchase something * read more

I went to my neighborhood Macy's to get some clothes as i do always. I stopped at the Cologne section to check some fragrances out and "Farida" the lady working the counter was being really persistent and rude because Of closing soon. She was forcing her way through everything and into me buying something i didn't want and when i made my mind up and chose to buy just some deodorant, she didn't want to deal with us anymore I'm guessing because it was a cheaper item or maybe because of my race, thinking we don't have the money to buy something to her liking she was really disappointed in my choice and had sent me to a different register saying hers was closed but started to sell something to someone else when we walked away. She made me feel Insignificant and that my purchase was unworthy of her, she even looked disgusted of us, as if we wasted her time ...i never thought i would ever run into a service problem at Macy's like this. I just hope that what she did does not represent the company's protocol and procedures. I also wonder that what she did was it actually racially provoked? and if so i wish it not to happen to anybody else. I really thought this was to be my safe place to shop but i don't think ill be going there anytime soon.... i just feel different about the Macy's environment now... her name was Fareda she didnt have a name tag so i asked the other worker who she sent me to. read more

The cashier was really rude, when I asked her to check the price of a white collared shirt she never checked it and insulted me

The worst customer service ever in the jewelry department. I wanted to purchase a watch and the lady I got didn't know how to do shit. We waited 30 minutes for someone to help her and the lady who came wouldn't help us at all. Everyone that works there is selfish, rude, fucking clueless, and ignorant. Never shop here unless you want your time wasted. read more

I enjoy shopping there - I only shop there for clothes, as the other men's products that I might ordinarily buy are much cheaper online. The clothes are priced quite well and if you go there on a holiday or have coupons, you will save lots of money. And, if you have a Macy's credit card you will save even more. The cashier's can usually take off anywhere from 10 to 50 percent off some items, particularly if they're on clearance. I've gotten some pants that retailed for $120+ for a mere $45-50, and some $75-80 ones for $25-30. My kinda place. Now, having said that - they really need to work on speeding things up at the cashier. There are not enough cashiers, that is the main problem. Today, I waited in line for over fifteen minutes (as the first one at the front of the line!) while the cashier helped another guy and his wife ring up about $600 worth of clothes. The guy nicely apologized to me a few times for holding me up, and so did the cashier when my turn finally came. And, she took off a bunch of dollars from all of the items I bought, just to be nice, and because of the wait. Macy's has *always* had this problem though. It's like they don't train the cashiers to work quickly. I don't even need my clothes folded. Just shove 'em in the bag and I will hang them up after I get home. I'm a man, after all LOL Anyhow, if they can improve this part of their process, then they will be one of the best stores in the world. I like that I can pay online for everything and get e-receipts instead of a cashier receipt that is about 5 feet long, very convenient. read more

I went to this place once it converted to Macy's and I had serious issues with this place. First, because I would go to Promenade and I would get good service. Promenade wouldn't have that many employees but the ones that were there were very helpful. The first time I stepped into Macy's in Topanga I was impressed at how many employees they had and how much they lacked customer service. I remember I presold something at the lancome counter and they lost my presale bag. The sales person seemed so frustrated at the bags inside the counter and kept tripping looking for my presale. When I asked for my money back she said not to worry because I wouldn't get charged unless I picked up the package and since it had been lost it was fine. I ended up being charged.... grrrr!! It was my fault I didn't resolve the issue so I ended paying for some eye liner and mascara I never got. After that, I stopped by to return skirt and a dress. Woah, they had me go counter to counter to get some type of approval to return. I don't know what was the big deal, the skirt was like $12 bucks and the dress was $20 bucks. I was like seriously?!! When I buy my designer jeans I make my mind a lot faster than these girls inspecting everything on the dress and skirt. I walked into this Macy's on a one day sale and there were lines all over the home dept. The people infront of me in line were so annoying and complained about how hot it was and why wasn't the sales person hurrying up. I felt really bad for the lady behind the counter because I could tell she was doing her best. These people though, decided to stack so much junk near the toasters and ended up taking just one thing. The type of ppl that walk into the this place are somewhat messy. Just recently I visited topanga and I was greeted by over 6 employees around the perfume area. One lady walked up to me and asked me to open a macys card which I already have. But when I walked into the dresses dept everything was a mess. About 3 sales people walked by me, did not greet me or let me know they were there to help. However, when I walked to the fitting rooms one lady did dare to ask me to bring my garments out. Well of course I would bring them out!!! But If someone would have helped me on the floor I wouldn't have been annoyed when I was asked to bring my garments out. When I walked in the rooms, they were messy and I noticed that the sales person didn't tell anyone else to bring their garments out. Did she think I would be a customer that creates a mess??? ugh... it started well but they still need some improvement. read more

Today I had an interview and went in for a tie, to begin with the ties at first were expensive but then i came to realize they were all 50% off which was great. Then when purchasing the tie, the ladies at the dept. for mens professional outfits complemented me on the taste of tie I got and how well it went with my outfit. I then told them how I couldn't tie the tie and then the ladies offered to help me. Then came a gentleman who not only helped me tie my tie, but steam pressed the tie so there were no wrinkles, as well as gave me advice on my interview and provided me with helpful information when it came to dressing professional. I wish i remembered the names of these people but there services were greatly appreciated. read more

On November 28, 2017 I bought a bracelet at the Topanga store. I picked the bracelet up on November 30, 2017. On December 29, 2017, I looked down at my wrist and the clasp had separated from the bracelet. When I tried to return or exchange the bracelet at the Topanga store, the jewelry supervisor said there was nothing she could do for me, neither to replace nor to repair the bracelet, and because I had not purchased the "Worry No More Protection Plan," I was stuck with this defective bracelet. When one purchases anything at Macy's and it is found to be defective, surely there must be a company policy to keep the customer satisfied and returning to shop for other necessary items. The jewelry supervisor was unnecessarily rude and unaccommodating, certainly not up to what I expect Macy's standards to be. She offered no recourse and gave me no suggestions as to how to resolve this matter, suggesting that Macy's policy gives her no authorization to exchange or return the bracelet, although there were five or six of them in the case and an exchange would have been an easy resolution to the problem Certainly, she could have accepted the bracelet and returned it to the manufacturer as defective, and given me one of the bracelets on display in return. She could have offered to have it repaired. She did neither. Good business requires fairness to the customers, for without them you have no business. J. G. Haren read more

Worst customer service ever in the Impulse department, will never shop here again.

Horrible service and attitude from all the staff especially the fitting room attendant. Older fitting room attendant with short colored hair was extremely rude to me and my girlfriend. She pointed and yelled at me cus I was near the women's fitting room saying I can't come in there when I was not even close to going in. Also told my girlfriend to hurry up because she was taking to long when it only was 5 min and nobody was waiting for a room. Because of that lady me and my girlfriend will never shop or stop foot in this Macys anymore and we are telling everyone we know never to shop here again. read more

Sale day but every dept. is short- handed. The store is a mess. Not enough people to restock what is on the floor to find sizes. Shoe dept. is the worst!! Very unhappy! read more

Cosmetics department was the only one who asked if I needed help. All the other employees scurried off like rats. I found a cute Michael Kors purse I wanted to buy. When I finally tracked down two people who remotely looked like they were employed by Macy's, one took off like a bat out of hell & the other told me I had to wait for the cashier who was busy ringing other people up. What the he'll Macy's???? read more

I went to the store today to have a ring I bought online resized. They wanted so bad to do an up sale, they suggested to do a return then buy it again and buy insurance. And I only wanted my ring to be resized. Long story short, the lady in the jewelry department did a return of a price higher than the one I payed, and on the buying payment she was going to charge me even more to buy the same item and wanted me to pay taxes over taxes. Really? Macys, please hire people that know basic arithmetic operations. I told her that made no sense and she wanted to convince me she was right. I asked her to cancel the return. She then gets the tag of the ring and peels off a piece of the tag. I asked her what she was doing and she replied "Taking something out so you don't have problems". Besides not knowing how to do her job is she insinuating something? I got my ring back and I left. And all I wanted was to have the ring I bought at macys, resized. I'm not a big Macy's fun, but now and then I find something that interest me. No more, lost my humble business. No wonder why Macys is closing 100 stores in 2017. read more

The people who work in the cologne department are vultures. They don't leave you alone for a second and are constantly trying to steal customers from eachother. I've never been so stressed out shopping. read more

Another bad experience with Macy's, this time from their macys.com and trying to return a defective fan I received as a present to the Topanga Plaza. They need an order # to return the item to the store and there is no item number on the packing slip. So I give them all the info and they can't do anything with that. Called several times to the 800# on macys.com and spent 30 minutes with no help either. One of the reasons we pay a higher price to shop at Macy's is for customer service, yet I notice whenever you need customer service they don't provide it. So why am I spending more money to shop there or get a present from there? For now on I am taking my business elsewhere. read more

A+ for service quality! Purchased items both in the mens cologne department and the womens purse department. The female staff in the cologne area was both patient and helpful in finding just the right scent, and the female staff in the purse department was very helpful and informative with all the different sizes and colors. This is a very large location that is central in the Valley. read more

I received excellent customer service from Bianca H. the manager. She is helpful, patient, and always polite. I definitely recommend stopping by and asking for her by name. You will receive THE BEST CUSTOMER SERVICE ! read more

Customer service is usually not good. I mostly shop online from Macy's but when I have to go to store I'm never happy with their customer service. read more

I love Macy's but this go out to the ladies shoe department . There so unorganized they have 5 employees at that department but only have 2 people working 3 of the employees were behind a register idk what they were doing but they sure could've helped out the other employees . I went today to get my mom a gift I knew it would be quick since I already knew what I was getting but Idk how a quick run to the store turn to a 30 min wait and leaving with nothing ?!? I asked for the size of the shoe and waited a couples of minutes I understand it busy . As the gentlemen comes back and say we have the size it's just the display I said it fine . & says I just have too look for display shoe when I had just handed him the display shoe how does it go missing it short amount of time ?!! And says I'm pretty sure it's on the chairs thrown but doesn't even go check . So I said it's okay can you see if any other near Macy has it for me since you can't find the shoe . And he said no you can just call your self ?!? Ok first I understand it's busy but I'm a paying customer that just wanted to be quick so I can just go ask for it and pay for it . You can do something simple as just to place it on hold at another store . Ridiculous . read more

Bought a bed a year ago. Thought it was sagging more than it should, so I called Macys. They sent someone out, he measured and agreed, and Macy's approved a replacement. I went to the store; tested out the replacement bed, and it arrived today, which was as soon as I could fit the delivery into my schedule. As I was instructed, I was careful during the past year to keep it clean. Used a waterproof bed pad and had no problem with them taking it back. They will not replace it if you spill or get spots on it. They also sell an insurance with a waterproof pad, or you can buy a waterproof pad elsewhere, but you won't have the insurance. Regardless, they were great about replacing the bed after a full year. read more