I only ran in quickly to pick up an online order but the order pickup was easy and quick. I had…read morelogged online to redeem a promo code from Nordstrom and found an item quickly from a great selection of options, very great value! I'm happy and will definitely be back to shop!

Went to Grand opening last week and this place has good parking and the store is spacious. Lots of…read moreselection and everyone was buying everything from clothes and accessories. The location was former Bed Bath and Beyond. They sure made the place big and used every square inch compared to BBY.

Popping mall with so many cute shops. On lunar new year (Chinese new year) festival, they were…read morehanding out so much free swag. Got this chun Liang with WUKONG EDUCATION 悟空。

Title: Absolutely disgusting -- do not come here I can't…read morebelieve how dirty and poorly maintained this mall is. The visitor seating area next to Foot Locker smells like throw-up, and the carpets and seats are stained and grimy, like they haven't been cleaned in months. All of the trash bins outside are constantly overflowing, and you can find trash and debris scattered everywhere, which makes walking around gross and unpleasant. During Christmas, the Santa chair for photos is black, sticky, and completely gucky, making what should be a fun experience with kids feel disgusting. The overall smell, dirt, and lack of maintenance make this mall feel unsafe and unhygienic -- honestly, I would never come back and would warn anyone I know to avoid it.

I had a very poor customer service experience at the Francesca's in San Mateo, CA on December 30,…read more2025, around 6:40 PM. I came in to return two dresses that did not fit. Both items were unworn, had tags attached, and I had the original receipt. The associate assisting me, Ashley (Associate ID 224228), aggressively attempted to refuse the return, stating that I needed the original card used for purchase. When I asked where this requirement was stated in the return policy, she could not provide an answer and continued responding in a hostile manner. After an uncomfortable back-and-forth, the return was eventually processed. At the end of the transaction, she told me to make sure I brought my original card next time. When I replied "sure," she responded, "don't you sure me." I was extremely taken aback by this comment. When I mentioned that I had never had this issue at Francesca's before, she continued to imply that I was the problem. This interaction was completely unacceptable. Regardless of the situation, customers should be treated with basic courtesy and respect. Unfortunately, this experience has left a very negative impression of this location. Overall, I would encourage higher management to review these yelp reviews carefully as there truly appears to be a clear trend of unpleasant customer interactions with this particular store. No one should have to feel this way, it's not okay.

The store itself is cute but I've never had experience with such rude workers. One has long dark…read morehair and another is blonde and but are extremely judgey for no reason. Quite embarrassing because my friend and I did nothing for them to give all the dirty looks

Nordstrom never disappoints. The store is always clean, organized, and the customer service is on…read morepoint. Every time I walk in, someone is quick to check in and ask if I need assistance without being overbearing. Not gonna lie... this is also my go-to spot when I need to take a dump Their bathroom is consistently clean and well-maintained. Lowkey feels like people are starting to catch on though, so I might need to start gatekeeping that one. I'm also a sucker for cologne, so I always swing by to check out new scents and ask for samples if they have any. Shoutout to Belinda (manager) who helped me out--she seriously knew everything about the store like she's been there forever. Super helpful, great sense of style, and just made the whole experience better. Nordstrom, you've got an amazing employee--give her a raise, she deserves it!

5 stars for the young Latina woman in the men's fragrance section. I have many colognes and was…read morejust doing some retail therapy on a Friday after a really tough week. I didn't expect such great customer service and such a welcoming wisdom from her. She was so kind and also familiar with all the scents that I inquired about, including fragrances that Nordstrom didn't carry. I didn't catch her name but hopefully her manager sees this and the team congratulates her. Thank you for helping me change the color, and odor, of my week. -Stronger With You Intensely

What a joyful and calming place! I'm so happy they opened a store in San Mateo. The ambiance is…read morewarm and welcoming, and the selection of gifts is truly unique. I've been visiting their locations for over 10 years, and every store has the same wonderful energy. The staff is always helpful, kind, and cheerful, which makes every visit feel personal and enjoyable. I'd much rather shop here for gifts than at big-box stores. There are so few places like this left, and I really hope the trend continues. Shopping here is not just a transaction; it's a delightful experience. Thank you for creating such a special space!

Therapy is, well, good therapy! They have a ton of stuff in these stores ranging from cards to…read morebooks to plushies to ceramics to tea to clothing. I always have a lot of fun looking at the stuff here. It's also good to pick up a gift or two if you need it. They have some local goods too depending on the city (here, San Mateo, but it seems they also have some neighboring cities like San Francisco and San Carlos).

Newly opened, this little understated shop has some real treasures…read more Great customer service and nice quality items makes it a pleasure to shop here. The bamboo collection immediately caught my attention. So sift and comfortable with nice weight. Iris was so helpful in getting me the sizes and helping me critique the sizes. Besides that collection, there's several really creative accessories and home items. There's also a vintage collection worth checking out. Definitely on my list of shops

This is a lovely woman-owned small business. The clothing for women, men and children is well…read morecurated. The owner and her staff are welcoming and helpful. The boutique also has a nice selection of accessories and gifts.

Okay in-store experience, not amazing but also not terrible, think I've been here about three times…read morein total and purchased something each time. I saw the cutest pants but they didn't have my size at the store, so I figured I'd call a couple weeks later to see if they had any in stock again. The phone rings but no one ever answers. It's not super convenient for me to drive from Foster City to San Carlos for one pair of pants lol, maybe no one is answering my call because of my Fresno area code? Felt like after I called a second time it was intentionally sent to voicemail. Wanted to shop locally but found the pants online for exactly what I would have paid to them. Update: really impressed by the responsiveness from the owner and the ability to acknowledge shortcomings while providing alternative options to contact them. This just shows it's a much better shop than I initially thought.

I love this boutique. They're a very longstanding, understated gem on Burlingame Avenue…read more Fantastic selections of everything you need from head to toe, including beautiful jewelry, with really curated looks that are fun, chic and effortless. Expect labels such as Isabel Marant and Ulla Johnson and looks that are very on point. Les Deux Copines is definitely my splurge stop when I'm in the area, but I absolutely love to stop in, even if I don't end up buying anything. The staff is really friendly and warm and they make each visit really no pressure/no stress. Don't miss the chance to check out this lovely boutique and pick up something wonderful!

Super chic store in chic Burlingame downtown, fresh and Frenchie, you will love if you love the…read moretype of charming European boutiques. This is one of those, not super expensive, not really affordable for the day to day. However, a great shopping experience and a fest for your eyes, as they have unique pieces that you won't find at department stores. This boutique is well curated and bring excellent quality and elegante to the Bay Area. J'adore!

Places is terrible since the moment I walked in they started profiling me. I asked for some gammas…read moreand they told me they had non then they sold them to other customers in the store. I asked the guy why and he said it's because I asked for a size and they didn't have it. I asked a lady that was behind me if she got any and she told me they sold her two pairs. How am i supposed to buy anything if the employee are rude and refuse to help people.

If negative stars were a thing, this place would get them. I can't believe no one has added this…read morehorrific place on Yelp already (they do have horrible Goog reviews though). Anyway.... I first went here during Xmas 2024 to find a couple pairs of shoes as gifts. Obviously, it was busy for the holidays, but being unbelievably understaffed, I felt for them at first. There were at least 50-60 customers and ONE girl on the floor one of the days. However, a short time in you realize it's due to ALL the employees lack of social skills, and just pure laziness. I was in three times during the holiday week, and it was the same every time. No one greets you. You have to literally badger them to check stock. They just use their little scanner on the shoe, then walk away with no words said. After 15 plus minutes of waiting (no lie), no one will come back. IF they do, it will be the wrong size. 90% of the time, I had to ask multiple times if they were looking. Place is an absolute joke. So, I chalked it up to the holiday rush...until this week. I went in now a fourth time for an exchange. The exact shoe and size was literally on display. Of course, now not busy, still no one greets you. The employees just walk around the store looking like zombies. Like, can they even talk? I actually wonder. Anyway, kid takes the shoe after we told him we just need the other one to this pair. We waited for over 20 minutes. He finally emerged from the back, but just walked right past us with no shoe(s). I confronted him again, and it was like he was just seeing me for the first time again. At this point, I was just befuddled. He said they don't have it. I stated that I literally gave him the right shoe in the size, and he just needed to get the left one. He didn't say a word, and just walked away. At this point, I went to the cashier (who looked annoyed af in general) and told her we were trying to exchange but were waiting. No actual help was given. We told another employee what we needed, but they disappeared to the back and never came back. At that point, we returned the shoes with no exchange and said f*** this place. My girl and I were just in utter disbelief. Again, this was 4/4 times I have gone in here. That's a pattern, not just bad timing. I'm really surprised this place is still in business leaving so much money on the table. Stock is nice and the store is clean, but I'll never go back here.

Absolutely LOVE this store! Liv and Doron who both helped me…read morewere simply delightful. So customer service savvy made the shopping experience so much fun (as usual) Jing who is the owner of these stores is unbelievable. A true Gem. I just can't say enough positive words about this store. Love you all!!!!

Therapy is a great place to find gifts for anyone. Including yourself! Shoutout to Magdalena and…read moreMarie who put together the cutest birthday package for a special friend. Super helpful, and exquisitely curated items keep this neighborhood gem high on my go-to list.