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    Macy's Backstage

    2.5 (2 reviews)
    Open 10:00 am - 9:00 pm

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    7 years ago

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    5 years ago

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    Francesca's Collections

    Francesca's Collections

    (38 reviews)

    $$

    I had a very poor customer service experience at the Francesca's in San Mateo, CA on December 30,…read more2025, around 6:40 PM. I came in to return two dresses that did not fit. Both items were unworn, had tags attached, and I had the original receipt. The associate assisting me, Ashley (Associate ID 224228), aggressively attempted to refuse the return, stating that I needed the original card used for purchase. When I asked where this requirement was stated in the return policy, she could not provide an answer and continued responding in a hostile manner. After an uncomfortable back-and-forth, the return was eventually processed. At the end of the transaction, she told me to make sure I brought my original card next time. When I replied "sure," she responded, "don't you sure me." I was extremely taken aback by this comment. When I mentioned that I had never had this issue at Francesca's before, she continued to imply that I was the problem. This interaction was completely unacceptable. Regardless of the situation, customers should be treated with basic courtesy and respect. Unfortunately, this experience has left a very negative impression of this location. Overall, I would encourage higher management to review these yelp reviews carefully as there truly appears to be a clear trend of unpleasant customer interactions with this particular store. No one should have to feel this way, it's not okay.

    The store itself is cute but I've never had experience with such rude workers. One has long dark…read morehair and another is blonde and but are extremely judgey for no reason. Quite embarrassing because my friend and I did nothing for them to give all the dirty looks

    JD Sports

    JD Sports

    (4 reviews)

    Places is terrible since the moment I walked in they started profiling me. I asked for some gammas…read moreand they told me they had non then they sold them to other customers in the store. I asked the guy why and he said it's because I asked for a size and they didn't have it. I asked a lady that was behind me if she got any and she told me they sold her two pairs. How am i supposed to buy anything if the employee are rude and refuse to help people.

    If negative stars were a thing, this place would get them. I can't believe no one has added this…read morehorrific place on Yelp already (they do have horrible Goog reviews though). Anyway.... I first went here during Xmas 2024 to find a couple pairs of shoes as gifts. Obviously, it was busy for the holidays, but being unbelievably understaffed, I felt for them at first. There were at least 50-60 customers and ONE girl on the floor one of the days. However, a short time in you realize it's due to ALL the employees lack of social skills, and just pure laziness. I was in three times during the holiday week, and it was the same every time. No one greets you. You have to literally badger them to check stock. They just use their little scanner on the shoe, then walk away with no words said. After 15 plus minutes of waiting (no lie), no one will come back. IF they do, it will be the wrong size. 90% of the time, I had to ask multiple times if they were looking. Place is an absolute joke. So, I chalked it up to the holiday rush...until this week. I went in now a fourth time for an exchange. The exact shoe and size was literally on display. Of course, now not busy, still no one greets you. The employees just walk around the store looking like zombies. Like, can they even talk? I actually wonder. Anyway, kid takes the shoe after we told him we just need the other one to this pair. We waited for over 20 minutes. He finally emerged from the back, but just walked right past us with no shoe(s). I confronted him again, and it was like he was just seeing me for the first time again. At this point, I was just befuddled. He said they don't have it. I stated that I literally gave him the right shoe in the size, and he just needed to get the left one. He didn't say a word, and just walked away. At this point, I went to the cashier (who looked annoyed af in general) and told her we were trying to exchange but were waiting. No actual help was given. We told another employee what we needed, but they disappeared to the back and never came back. At that point, we returned the shoes with no exchange and said f*** this place. My girl and I were just in utter disbelief. Again, this was 4/4 times I have gone in here. That's a pattern, not just bad timing. I'm really surprised this place is still in business leaving so much money on the table. Stock is nice and the store is clean, but I'll never go back here.

    Macy's Backstage - womenscloth - Updated May 2026

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