A bit questionable service at times…read more I've shopped at the store in SF and I can't recommend Ms. Louise Chen there highly enough (honestly just go to the SF store for incomparable larger selection and better service- skip this outpost). I had a pair of pants I purchased from the store in SF and needed to get altered. I live in Palo Alto so I took it to this store instead of the SF one. Man who helped me seemed so put out to have to help a client where there wasn't a clear opportunity for a sale to be made. Honestly rude and standoffish and acted like he was doing me a favor for hemming pants that were purchased at full price; not really sure what his problem was. Furthermore, he said it was going to take nearly two weeks to get them hemmed. I was shocked that it would take two weeks to get something most places could do same day or next day... really?? Then the cherry on top is this man never called me to let them know they were ready, I had to call the store myself a couple times and do everything myself, so much for the service they use to pride themselves on. Skip this store, just go to SF or New York.

We had a similar experience to one review that was written 6 months ago. One salesman was trying to…read more"help" us and he was extremely pushy to the point that he made us uncomfortable. He was following us around the store and asking questions like what does my husband do for work etc. He kept interrupting us and we could barely look at items. The security guard also kept following us everywhere and was staring at us the entire time even though the store was empty. It was a very uncomfortable and weird experience.

Ever since, have bought three outstanding pieces from Fredy here at Sarrtori:…read more (1) A beautiful dark brown 100% camel hair sport coat (Sarrtori house brand) (2) An insanely lightweight and flexible Tombolini Dark Brown "Zero Gravity" sport jacket (3) A lovely black textured St. Croix knit sweater with an open polo collar Invaluable additions to my personal wardrobe at compelling price points, that have only made my personal style more and more impeccable! As always, the espresso is hot and the looks are fresh! Saluti!

Fredy is the best. I would simply look inappropriate or horribly out of date at most events…read morewithout him. He stocks a wonderful array of beautiful clothes, has a fantastic eye for choosing items that work with your body type and style, and is unfailingly optimistic. I cannot recommend the store highly enough, or the benefits of having Fredy in your life.

Such a lovely store. Not jammed pack and some of the nicest lady volunteers I've had.read more

This is an update to my original five star rating from almost 20 years ago. The Shop was a…read morewonderful local gem back then, but now, not so much. In the past year - since the new manager took over - The Shop has totally changed. Prices have gone way up, and the new manager is touting stuff like a whole "St. John's Knits" section which I really don't care about. I also notice that if I come in wearing my sweats & no makeup the manager doesn't say boo to me, but if I come in dressed to the nines then the manager is is super friendly, which I find shallow. She also has a weird policy on "Sales"; in the past, annual end-of-season sales were always promoted ahead of time. But the new manager insists on "flash sales" that aren't advertised, so you just have to stumble upon them by chance. All of this adds up to a poor shopping experience, so I rarely shop there now and I never donate anymore. Bring back the old manager, Robbie; she was wonderful, as are the employees who work there. In fact, the employees (outside of the current mgr) are the only reason I'm giving 2 stars instead of 1.

I am writing this to warn others about the unprofessional and discriminatory atmosphere at this…read morestore. I spent over $1,600 here, and despite that, I was treated with zero respect. The environment feels incredibly arrogant, and I felt targeted by a clear lack of equality in how customers are treated. The store manager was particularly unpleasant. She has a very stuck-up attitude and an unwelcoming demeanor that sets a negative tone for the entire establishment. It is clear that she hasn't trained her team to prioritize kindness or inclusivity. There was no attempt to provide a pleasant customer experience or walk me through my purchase. It is a disgrace that a business in Palo Alto operates with this level of elitism and poor service. I highly recommend taking your business elsewhere. There are plenty of other shops that value their customers regardless of who they are. Do not waste your time or money here.

The store is super cute inside and they are trying to minimalist, but I do wish they had more…read moremerchandise. They were mostly trying to sell their holiday collection with some basics sprinkled in between. Service was helpful but considering it just popped up some staff were unaware about what they were selling. They were having a good deal 30% off of most things in the store. Would maybe come back after the holidays.

I'm so glad they opened a new location! Santana Row has to…read moremuch traffic for me Literally the best customer service in the game. needed a last sec rush job for my brothers wedding and these guys definitely delivered! special thanks to Yosaph and Qiyam! can't wait to get my wedding set next !

Excited that Franco Uomo is now in Palo Alto! I've always loved Franco Uomo for their incredible…read morequality and attention to detail, so I was thrilled to hear they opened a new location near Stanford. The store itself is beautifully designed--sophisticated, warm, and inviting. Yosef is fantastic! He has a great eye for style, is incredibly kind, and makes you feel completely comfortable from the moment you walk in. Whether you're looking for a sharp suit, a perfectly tailored shirt, or just some expert advice, the customer service here is unmatched. You're not just buying clothes--you're getting an experience.

I have become a very frequent customer of Mario. A true local gem started by Mario's father. I…read morebought a sport coat at a nice outlet but did not realize all the buttons needed to be sewed in. I had tuxedo pants that were 10 years and a few inches ago that Mario expertly tailored to current measurements on short notice. In addition, I gifted my son a fine suit and Mario hit that one out of the park. Finally, I had a full suit purchased at the Livermore Outlets that Mario made look like a custom suit. Mario is a class act, I would drive from all over the state to have Mario work on my undersized wardrobe. I highly recommend this shop!

Mario and his team are the best! I needed a suit for my wedding this past week but I only had about…read more10 days. I had reached out one weekend but they were away from the shop due to an event. I texted the number and Mario was able to set me up with an appointment for the upcoming Tuesday of that week. The process was pretty quick. Mario took my measurements, he explained the rental process, let me look at some designs and ultimately gave me freedom on the color I wanted. Price was what I expected between $250 and $300, including the 2 piece blazer and pants, white shirt, matching vest and two ties to choose from. They could have included shoes as well but I had my own pair. I'm not sure if that would have altered the price. It took about 5 days for it to be ready, as I could have picked it up the following Monday but it was a busy day for me. Mario even let me try it on and make alterations before I walked out ensuring that my suit was the perfect fit for my special day. Overall, the customer service was top notch and I felt like I was able to take my time throughout the experience despite all the stress that comes with getting married. Thank you, Mario for making my special day a day to remember!

This is an updated 5-Star review to include pictures of my amazing 3pc suit and tie. I can't…read morerecommend Hall Madden Palo Alto enough.

Hall Madden is hands down the best suit experience I've ever had. From the moment I walked in, the…read moreteam was beyond welcoming--super friendly, no pretension, just genuinely great people who clearly care about their craft. The service was exceptional every step of the way, and they made the whole process feel easy and fun. The suit itself? Absolutely incredible. The fit, the fabric, the attention to detail--everything was spot on. It's honestly my favorite suit I own, and I get compliments every time I wear it. If you're looking for a custom suit that feels as good as it looks (and an awesome team to help you get there), Hall Madden is the place.

Everlane continues to be an aesthetically pleasing and minimalist clothing store. They have men's…read moreand women's clothing here. I actually attended as part of a private company event and the staff were all super friendly and welcoming. There was a bit of a wait for the fitting rooms so I put my clothes on a rack while I shopped around. When it was my turn, to my surprise there was an extra pair of green pants that I didn't add and I pointed that out. They said that they added it for me to try on with my stuff! I was skeptical but I tried it and to my surprise the pants fit me like a glove and were super comfortable! I was super impressed they were able to pinpoint my size and it looked nice with the clothes I was trying on! I liked the pants so much I ended up buying them. They're the utility straight leg pants and I even bought another pair online in a different color (on sale) since I liked the fit so much. Their tops sizing seems pretty consistent. I was consistently around an XS. I did try on a jacket in XS but it felt a bit baggy so maybe I could wear XXS in jackets. They had a cool bomber jacket on the men's aisle that I wish they had on the women's aisle as well! I think Everlane's clothes are on the pricier side but they feel nice and I hope to get a lot of wears out of the pieces I bought!

Exceptional customer service from both Alex and Hailey. Huge shoutout to Alex for all of his help…read morein answering questions about products and locating specific sizes needed and etc. Store is well maintained and organized. Products are where they belong - nothing out of place. Store is clean and the shopping experience was pleasurable overall. Decent selection of products in store. And honestly, given the quality and timelessness of some if not most of the pieces on display - great value!

While I like their clothing, I had a really frustrating experience in person with an online return…read more I had purchased a coat online (coat was great but just didn't fit right) and, since I was in the area, decided to return at the store. In retrospect, I should have just mailed the return in as I had originally planned. The male salesperson helped me out, scanned the item, and I thought the return was complete. However, when I went home and checked my receipts, I realized that I had gotten incorrectly charged for an exchange for a $100 sweater instead of getting refunded for the full amount of the return item (keep in mind, I just returned the coat and left in less than 5 minutes; I certainly did not purchase any items or make an exchange). I called the store and am hoping the mistake will get fixed and I'll get reimbursed the full amount but this was super frustrating and has never happened to me with another company before - I'm still at a lost for how I could have gotten charged for an item that I didn't purchase....

Greenwashing to the max. Their clothes disintegrate after just a few wears and washes. Their…read morecustomer service is passive aggressive to the max. I ordered a $150 cardigan that developed a hole in the armpit after fewer than 10 wears/washes. These aren't investment/capsule pieces at all. Just fast fashion with great marketing.

Thank you for the above & beyond service that SHOOKA-KIA provided. I guess that's why I shop at…read moreNordstrom's because you cannot beat their customer service. Thank you.

Not sure why this store has such low reviews. It is much more accessible than Valley Fair, in terms…read moreof the parking. I love that it is isolated from the actual mall. It is never crowded and I always have great customer service. Plus it is pet-friendly. Unlike Valley Fair.