As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

Horrible customer service, got there no one asked for help, and when I did they were basically…read moremocking me, being rude and straight disrespectful. This place needs better customer care.

This is an interesting store located on Castro street , Mountain View…read more It is called " Therapy Stores " because it carries so many cute items that would made you smile I love the painted shells , mini ceramic vases and trays . Some handmade dolls and animals: men and women mini felt dolls , stuffed animals that are so cute ! There are earrings , hair clips , leather handbags , wallets , pens , umbrellas with colorful duck heads , etc You would definitely find one that will make you smile !

This was a fun store to peruse through in downtown Mountain View. It's surprisingly a NorCal only…read morefranchise of small stores selling gifts, accessories, and other small knick knacks. It's probably the best bet to get a gift that is cute and unique but you want it to lean more towards being western and not too kawaii and anime. Think of gifting a punny keychain or cute Jellycat versus a Chiikawa plushie or anime acrylic if that makes sense. Meaning that it's probably easier and maybe more acceptable to get a slightly more normie a gift here than it is elsewhere. As you can see, I'm learning what it's like to touch grass and re-integrate into human society. There's a good number of plushies, Jellycat and unique ones like a pink fairy armadillo mole one, tote bags and socks, nice range of jewelry, lots of California themed goods if you're looking for souvenirs that aren't mega generic, and they have a lot of other items as well. As with the quality and high regard some of these items have (Jellycats are NOT cheap), it can be a bit pricier, so make sure that you shop around and check prices elsewhere and that you actually truly care about the person you're getting stuff for and it's not a forced obligation one (family member you're ugh with or coworker Secret Santa that you barely know). Maybe a couple cute things I had my eye on, but it wasn't really for me (speaks volumes about me), but I can see how a store like this works in a pinch if you're gift shopping.

I used Fashionphile for the first time because I had quite a few designer bags I was no longer…read moreusing. I made an appointment a few weeks in advance and Nicole was very helpful over the phone as well as emails. I went directly to the 3rd floor of the NM in Palo Alto where they're located. I was greeted right away and was told to leave my items so they can authenticate them and they would call me when they were ready with my quote. I walked around Stanford for a bit until they called. Nicole was ready with my quote and she explained everything so clearly. Their authentication process, etc. She showed me the quote for each item to make sure I was satisfied with them and gave me the different payment options that I had. She made sure we checked multiple times to make sure the information was correct so the payment wouldn't get delayed. When I got home, she has already emailed me a thank you as well as a copy of the contract and receipt. I will definitely be back when I have to sell more designer items. Nicole and everyone at the front desk were so helpful, patient, and kind. Thank you, Nicole, for an amazing experience!

I have a lot of designer items that is collecting dust in my closet. I posted them in other sites…read moreand it sat there for a long time. Then, a friend recommended Fashiopile. I started by opening an account online. I took photos of my items and uploaded the photos in their website. Within a couple of days I get an estimated quote for a buyback or consignment. I liked the price so I brought my items directly to the Palo Alto location. I was greeted by Laura and the Manager Adrian. They were super nice and friendly. Adrian took my items to validate and review them. I sign the agreement and just like that my items were sold. A couple of days after drop off the payment for my items were in my bank. Super easy, convenient and people at the location are amazing. There's also an option to mail your items if you choose that route. I opted to bringing the items to their store. Overall, I rate the service, process and pricing 5/5

I have loved Shady Lane at their past and present locations. This is one of the places I go…read moreregularly for family gifts. They staff is passionate and knowledgeable about the makers whose work they carry, and they carry such a wide selection of unique items by local artisans, as well as by global artisans. Most of the items I have purchased at Shady Lane fall under the category of jewelry, but I have also been very pleased with their selection of offbeat, small-maker clothing and outerwear. I appreciate that I can buy holiday gifts for a wide range of family members, from babies to adults, under one roof. A typical visit for me involves spending between ten and ninety minutes poring over their collection of Trollbeads (IYKYK). Then I move on to the artisan jewelry, the crystals, and the small woodworking (think jewelry boxes). And then, when possible, I blow kisses to the little dog behind the counter! I've also been to a few of their special events over the years, including a PassionArt Designs glass bead extravaganza. PS: It's taken me years and years to finish this review because it's one of my favorite places ever!

I love the jewelry at this spot! They have plenty of options to choose from and they feel very one…read moreof one if you know what I mean. The pricing suits the quality, I purchased a pair of earrings that are perfect and at a good price. I never realized it was at the same shopping center as Safeway, a true hidden gem!

Romi carries unique and funky clothes, jewelry and accessories from a variety of designers. I'm…read morealways guaranteed to find THE dress for a special occasion and can never leave the store empty-handed! The salespeople are always very attentive and helpful in finding the right size, fit and style for me. If they don't have an item in stock, they'll recommend another store that does. They will definitely go out of their way to help you. Don't miss out on the sales. You'll find some great pieces at a great price!

Saw them on Youtube interacting with the public. Not Cool. Why be rude, it's not good for…read morebusiness. Try to be nice to everyone.

Excellent selection, pricing and boutique structure. The store is larger that might seem when you…read moreget into, and it has everything you crave for in terms of gift giving: candles, dried flowers (I love them in this and their sister store), soft good quality sweaters, shoes, hats, scarves. The person who helped me was very attentive and zero pushing. I like the location and it is always worth a visit even if to see pretty things.

This has been my feel good, look good, place for decades. I find black tie event apparel, killer…read morejeans , shorts, boots , heels, jewelry, scarfs, gifts and last but not least the energy , inspiration and personal style of Judy O. never disappoints . She is on her game !

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

I guess Miniso got so popular that they opened in Downtown Palo Alto...not sure if that's recent…read more It's quite packed here compared to the one from Fremont and Valley Fair at San Jose. They closed one section probably for maintenance. I didn't get anything there, but I was checking around here. Just like other locations, they do have plushies, action figures, household items, etc.

Super fun walk through and just looking at all the merch…read more Please come and create your own adventure.

Always a stellar experience here. Such a warm and friendly environment and all their inventory has…read morebeen so thoughtfully curated. The vibes are just immaculate. I have several pieces from here that decorate my home and they've become conversation starters for my family and friends. I honestly can't say enough good things. I just love Redemption!

I've been wanting to go to Redemption for several months and finally made it to downtown Campbell…read moretoday to check it out. It's a cute boutique offering California-made items such as pottery, clothes, skin care products, jewelry, art, and more. The store is nicely organized and their items are neatly displayed. A table with pottery near the entrance caught my eye right away. I also enjoyed checking out the flavored salts and oils for cooking, room diffusers, wall art, and jewelry. I was surprised to see they carry the wonderful Osea skin care products as I didn't know they were made in California. I ended up buying a ceramic spoon rest, room spray, and a tiny gold "diamond" ring. Their prices were reasonable. The store owner rang up my items and was very friendly and nice. I will definitely be back to shop here again.

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

Extremely disappointing experience with The RealReal in Palo Alto…read more I went through their entire process just to schedule an in-person valuation appointment, which required providing a significant amount of information beforehand. I then met with Sam for the evaluation and was told that I would receive an email afterward with all of the valuation numbers. That email never came. I waited and followed up by email with The RealReal, but received absolutely no response, despite them bombarding me with registration emails as well as appointment confirmation emails. No valuation numbers, no update, no explanation...nothing. What makes this especially frustrating is how much information and time they require from you just to get through the door for an appointment. I did everything they asked, showed up for the evaluation, and was specifically told I would receive the results afterward. To then be completely ignored is incredibly unprofessional. I genuinely feel like I wasted my time going through this entire process. If you're going to require customers to provide their information and come in for an appointment, the very least you can do is follow through on what you promised and respond when they reach out. Very disappointed with the lack of communication and follow-through from The RealReal Palo Alto.