My MacBook Pro was running slow, so I decided to take it to MacsOrlando. I left it with the owner to be fixed, and he said he would let me know when it was ready to be picked up. After waiting several weeks without hearing from him, I decided to call to find out what was going on. He said that the computer was unrepairable and that I could come pick it up. When I went back to the store and looked at the computer, the screen showed a folder with a question mark. I asked what happened, and he said he had no idea. I tried to get more detail out of him, but he had no explanation. He could barely remember looking at the computer and had nothing written down about it. Nevertheless, I accepted his claim that the computer was unrepairable and asked if he could at least try to get the data off of it. He said he would try, and I left it with him again. Why I trusted him with my computer again I don't know. A few days later, he contacted me saying that the computer was working and ready to be picked up. I was surprised considering he had previously claimed it was beyond repair. When I went back and looked at the computer, I noticed that all my data was gone. He had conveniently forgotten to mention that part. I think he was hoping I wouldn't notice. I asked him what happened, and he said that when he looked for my data on the hard drive he couldn't find anything. He then decided, knowing there was data on the hard drive that I wanted, to erase and format the drive without asking me. I tried to get more information out of him about what went wrong, but got nothing. He was either clueless or trying to cover up his mistakes. And to add insult to injury, he didn't offer any kind of refund. But wait, there's more. What he did didn't even fix the problem. Within a few days of using the computer, it started running just as slow as before if not slower. I sure as hell wasn't going back to him again, so I decided to take it to someone else, who easily found that the issue was the battery. He put in a different battery, and the computer now works fine. So, essentially, I paid MacsOrlando hundreds of dollars to have all my data deleted. If that's something you're interested in doing, by all means, go to MacsOrlando. But if you're looking for an actual Mac specialist, or just someone who knows about computers, there are far better options in the Orlando area. read more