Greg and the team at CARSTAR did an incredible job from start to finish. I was absolutely distraught when my car was side swiped and damaged pretty badly. I made my way to Greg, who was incredibly supportive and helpful. He immediately helped me navigate the brutally stressful insurance claim process and his warmth and friendly demeanor really gave me peace of mind that my car will be well taken care of. Plus they are Honda certified. So satisfied with the work that was done on my car. HIGHLY RECOMMEND. read more

Great work fast and accurate, very professional thanks again we couldn't be happier. Great job read more

I came here after someone hit my front bumper while it was parked, a hit and run. Since my car was repaired here the paint on the front bumper has been chipping. I took my car to a dealer who said my car wasn't actually painted but cheap plaster was used by Macarthur now the only way to fix is replace the whole bumper and have it actually painted. Also my car has been making a rattling noise from same front bumper area. i had previously took it back to MacArthur to assess this issue to which they claim the didn't hear anything of course but now the problem ensues. I never received an itemized bill of work being done or explained what work was done to my car. I wrote this review for people to be aware not come here for any type of repairs, you don't know what these people are doing to your car. Although things may appear decent on the outside you will have issues down the road. Please be aware of where you're taking your car for repairs and look extensively into the reviews and work they perform and only go to people you or someone else you know does stand up work. read more

Craig from MacArthur Collision and Towing is one of the kindest people I've ever met in the body shop/towing business and I work in insurance. He stopped in the pouring rain when he saw the accident and stayed with us for well over an hour waiting on the cops, not even sure if he was next on their list to tow out the cars. He took pictures of the other car's damage, kept the conversation going and then gave us a lift to JFK!!!! The man is a modern day hero! He took care of my car, dealt with the carrier and told me to have a good trip, "don't worry I will take care of everything" and he did! Craig even contacted a local Enterprise to make sure I would be all set upon my trip home. The carrier totaled my car and I am disappointed because I know that I would've been happy with Craig & team's work. He was professional, personable and honest about the process and it's evident that he has customer service on lockdown. Thank you Craig for making a crazy day a lot easier to get through. Good luck in all you do!! read more

This is in regards to Macarthur Towing. My car was towed by this company. I requested to pick the car up on Saturday, Mike picked up the call and said that they are closed on both Saturday and Sunday and charged me for both days. I remember calling several times because I could not believe a business is closed on both days on the weekend but they persisted that I could not pick up the car until Monday. I made a complaint against the company and now they are changing the story that now they are open on Saturday. This company lied and are crooked. I would not recommend to do business with them. read more

Got a flat tire on our way home from the gym. We called Geico, who got in contact with Macarthur, who dispatched Jay for roadside assistance. The tire was replaced quickly, and Jay was very helpful in explaining/showing what the issue was (we had a screw stuck in the tire). Very professional, very friendly, definitely would recommend for anyone who needs quick roadside assistance. read more

My car was towed to this company after calling Geico. Stated that I needed a new battery and alternator. Five months later, I need an alternator again after I stalled out on the road. I called was informed that it was my responsibility to get my car to them. I explained the situation of them towing and fixing the car prior. They offered no help. Will not deal with them again. read more

First. I'd like to thank Carlos the amazing towing operator... the guys professional quick and friendly. The shop is fantastic I needed an alternator they did the job quick clean ....I want to thank you guys ,,,you are the best read more

After coming back from vacation, we got to our car in long term parking at JFK and noticed our tire was flat. We called Geico, who referred us to Macarthur. They dispatched Roy, a great guy who got to us within 10 minutes or so and was friendly and helpful. Wish more businesses were as great as Macarthur, thanks guys! read more

got my car fixed here after a pretty bad accident. I have nothing but nice things to say about the owner and the way my car looks. Pleasure to deal with and honest. read more

Telephone operator/Dispatcher extremely rude when inquiring about assistance with towing. Poor customer service.

Thank you Kyle, your courtesy and knowledge saved me time, money and stress. The best review I can give is that I put his card in my wallet and if the emergency response of my insurance company allows, I will request them. For all other occasions I will call them direct. read more

My car was towed /repaired by this company through AAA, they were courteous and reliable and honest . I have since recommended friends who were all happy with services provided. read more

went in here for an estimate.. among many other places. This was my last stop. im dropping my car off tuesday. They were comparible to the other places i went but they made me feel comfortable leaving my car there. very nice clean shop. will let you know how it turns out. read more