Provided excellent service for my car. Reached out in a timely manner and repaired my car back to brand new status. If I ever need repairs completed again, I will becoming here. read more

M y car looked like it was never damaged .... Great job!!! I was not happy that my car was damaged . However, the results were spectacular .... They did not disappoint .... They were very polite and were very reassuring ...Thank you !!! Thank you !! read more

Everyone was courteous and helpful with walking me through all necessary steps and paperwork. They kept me abreast of the repair status and took care of the returning of the rental car. read more

After writing my review on Google, the response (clearly A.I. generated) from whomever, probably Chris or Christie, just further explains why I will NEVER go back or recommend, to anyone!! Seems like everyone in there, except the mechanics, only care about money. I would strongly advise people to go to Cross Island Tire and Auto...they know how to treat their customers!! read more

This is the second time bringing my car to Better Body. The people were courteous, professional and a delight to deal with during stressful times. My car both times were fixed quickly, with as little disruption to my daily routine as possible. My car was returned to me cleaner then when they got it. Quality work, professional service and reasonable rates. I highly recommend them. read more

Excellent service, gets the job done and pretty quickly but also they make sure the job is done right. The waiting area is clean and always smell good. I recommend this body shop to anyone! read more

1-Star Review Fraudulent Estimate & Insurance Scam - Beware I brought my car to Better Body Auto Collision at the recommendation of my insurance provider (Geico) after a minor accident involving my 2013 VW Jetta. The damage was limited to a cracked grille, bumper, and both front fenders -- all cosmetic and easy to replace. Upon inspection, this shop submitted a grossly inflated repair estimate of over $5,000 to Geico. They claimed the car was totaled, which was simply not true. I did my own research and found OEM replacement parts for my exact vehicle on eBay for under $300 total -- including the bumper, grille, and both fenders. When I went to pick up my car after withdrawing the claim, I discovered fraudulent behavior: Unrelated parts were tampered with, including the driver door panel and oxygen sensor (which had nothing to do with the accident). Dents and areas not involved in the collision were circled and exaggerated for insurance purposes. It was clear this shop was inflating damage to profit off the insurance payout. This kind of dishonest and predatory behavior hurts honest customers and makes repairs more expensive for everyone. I reported this behavior to Geico and the NY State Department of Financial Services. Avoid this shop at all costs -- especially if you're referred by insurance. Get a second opinion and verify the costs of your parts before agreeing to anything. If I hadn't done my own research, I would've lost my car and had my record reflect a total loss unnecessarily. read more

The service I received Better Body Auto was amazing. They made my car look like a 2027 Brand new Maxima

I think what sets this body shop apart from others is the impeccable service I received from them from start to finish! Kudos to both Chris and Christie for their professionalism!! They arranged for my car rental to deliver a car right at the shop. They kept me in the loop constantly regarding the repairs done, and treated me with courtesy, respect, and positive regard. I would highly recommend them to anyone in my predicament. Thank you! Thank you! Thank you! read more

Christy's auto body shop is one that I highly recommend. The service, and the time factor for service was sooner than later and as they anticipated. The auto body technicians, and her staff are kind, efficient and operate in excellence. ‼ read more

Better body shop they excellent job afyer i picked up my car it looked like it just came from the factory especially with a black car can be challenging at time i would definitely recommend them to family and friends read more

The service was excellent . All the people I met there were very polite . The collison work that was performed on my vehicle was fantastic . The car looks absolutely great . Chris told me now you got a new car and I felt so good to have my baby back . The quote was reasonable for the type of repair needed . And they started the repairs almost immediately so I got it back early . I very highly recommend the auto body repair shop . read more

After my car got sideswiped, this place was one of 3 options that I was given to take my car to and I am so happy that I did. They exceeded my expectations and so much more! On the day of my drop-off appointment, I met with Chris (very friendly and professional) and we went over the area that required fixing as well as outlining some old scratches and dents. He told me what to expect and then gave me a date for when my car would be ready. Let me just say that nothing could have prepared me for when I got my car back. I dropped it off thinking they would have simply just buffed out the area that got hit and then fixed it and went on about their day. Not only did they fix the damaged area, they were able to remove 90% of my old dents and scratches AND I was able to get new rims all around. My car looks brand new!....I should mention that I dropped my car off on a Wednesday and it was ready by Monday. Also, I did not pay out of pocket for any of these repairs. Everything was covered by the insurance of the man that hit my car. Hope this review helps read more

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Better Body Auto Collision is hands down the best body shop in Queens. Their customer service is amazing which is hard to find nowadays. The quality of work that they provide is nothing short of amazing. I can tell that they pride themselves in making their customers smile. There is a reason why they have been in business as long as they have. I thank you guys for the outstanding service that you provided to me. Just know that you have a FOREVER customer in me. read more

I went to Better Body on the recommendation of a Black owned business resource group of which im a member. My bumper was hanging on by a thread. The business owner Sharon saw my bumper, went to get one of her workers who then took my car and performed a miracle in less than 15 minutes. wish i had before and after pics to post. I was quoted $600 at another place and she told me no charge. I am so grateful for the great job and their deed of the day. I highly recommend Better Body, great work and awesome customer service is a rare combination. As a single woman, with an older car, this was a dream come true. Wishing them continued success, it's well deserved. read more

ATTENTION: I picked up my repaired car from Better Body Auto Collision on February 26, 2024. The issue with the car was a broken driver's side mirror; I was the victim of a hit-and-run. I returned home and parked it. It was on Friday, March 1, 2024, that I needed to drive it, and once I attempted to lower the driver's side window, the window vibrated and made a loud struggling noise and slowly lowered. I returned to Better Body Auto Collision and spoke to the mechanic who did the repairs, as well as his supervisor, Chris (718 527-2639). They quickly denied any liability and indicated that the motors for the windows were already on their last leg. I repeated that before your mechanics opened and removed the driver's side door panel, which they repeated in my presence, the windows raised and lowered quietly and effortlessly. At this time, I felt they were pressuring me to inquire how much it would cost to make these additional repairs, but I refused and instead wished Chris a nice weekend. I am very disappointed in the services of Better Body Auto Collision and their refusal to take responsibility for their mistakes. I strongly advise others to steer clear of Better Body Auto Collision. Sincerely, Mark read more

They do great work. One of New York's best body shops. Like everywhere you take your car you must be on it as in checking the job done well but there work is high quality, brought my 2019 Honda Accord for front windshield, left window, front and rear bumper paint and i have no complaints .... shop owner is involved all the way will attend to any customers complaints. read more

Better Body Auto Collision - Body Shops Near Me - Jamaica, New York

I wouldn't recommend this place! Repair service is SLOW and customer service is almost non-existent.. Dropped my truck off for repair and was told that it would take 3 to 4 days for repair. It actually took 8 days! What really put a sour taste in my mouth was the attitude I was given via telephone by the manager when I called to inquire on the status of the repair. I received better customer service from fast food restaurants. They did however do a good job on the repair, but great customer service is everything..(figuratively speaking). They did not deliver.. read more

Had to come back since I was hit while parked. One of my parts was on back order for over a month....supply chain issues. Christie was constantly keeping me in the loop and when the rental ran out on my policy....Betterbody took over my rental and it cost me nothing out of pocket. Unbelievable!!! When I picked up another customer was telling me they did the same thing for him. The work was incredible. You cannot tell my car was hit. I went to the dealer for service and they asked me for the shops number to see if they would do work for them. When I told my service manager that they paid for my rental he said the dealer would never do that...period. I'm grateful my insurance company referred me to a body shop that really cares. read more

If you're an early bird, do not use this business. They say opening time is 7:00AM. They are late, late, late meaning they don't open until almost 8:30AM. One day I decided to go there since they are a GEICO guaranteed shop. I sat and waited almost 2 hours and left. The repair guys were opening the shop around 8:15am, and the woman that's supposed to process your paperwork hasn't arrived till about 9am or later. Poor organization skills for a business. I actually liked the work done on my previous car, but I ended up finding a better GEICO preferred shop. read more

Don't go here. Work was done ok on car but "surprise"!!! They caused damage to my driver side door and refused to fix it because they only fixed my damaged bumper from an accident. read more

I went to Better Body to fix my car after getting into an accident. It was the best body shop experience I received. Also my car looked absolutely fabulous! Chrissy and Sharon was great and my car was finished before the expected time that gieco gave me! I am a customer forever! Thanks to the BetterBody team again! read more

Got in a hit and run and boy will I say my 2020 mercedez did not look so pretty just got it back a few days ago and cannot be more happy then I am now thank you better body strongly recommend if your backed up with insurance read more

I had an accident with my new car and my insurance company recommended Better Body Auto. I looked for reviews and saw hundreds of 5 star reviews on carwise and autobody-review. I took my car to them and the work is EXCELLENT!!! The customer service and workmanship was incredible. I've already recommended them to my coworker who was rear ended. They are the best!!! read more

Guy hit my new BMW and once again I went to Betterbody and they didn't disappoint!! When I traded my other car that they fixed a couple of times into the dealer they couldn't even tell I had extensive work done. Better body rocks!! Christie in the office is so pleasant and warm. read more

Don't understand how they are still in business. They painted my fender, while scratching other parts of my car. And ruined my floor mats which I don't understand why they took it out the car. The floor mats was filled with dust and looked like they got ran over by a Mack truck. They were brand new. They don't care about your car , just your car insurance paying them. read more

Courteous and prompt employees. Got my car in and me out with a rental car. No wasting time and no waiting. Every employee I passed asked if they could help me. Would recommend this shop to everyone I know. read more

Better body auto collision is one of the most incompetent companies i had ever dealt with. These guys are the worst. They don't have any customer service what so ever. My car had a minor bumper damage and i was told it will take 3 days to fix but it took them 8 days to fix it. I have to call them every single time for the update. The lady in the customer service, I think she is the manager is one of the most rude person you could ever met. She is very nasty and unapologetic. Instead of being nice with the customer, she will tell the customer off for calling up. I would never recommend this body shop. Do yourself have a huge favor and choose a another shop to fix your car. They also did a crappy job in my car. read more

Terrible customer service! In addition to taking two months to repair my car, it was repaired with glue which according to my new body shop is "sub industry standard". Yet they charged my insurance for a full proper repair.I do not recommend unless you are comfortable with wasting money and time! read more

I recently had the absolute pleasure of dealing with better body. I came in with extensive damage on my drivers door and front quarter panel. The service I received was absolutely outstanding. My truck was done 3 days ahead of schedule, as they knew I needed it back to take my kid to college. My truck came back better than new. Chrissy is an absolute doll and was always there to answer any questions or concerns that I had. I have delt with body shops all around the New York and long island area, but Better Body is the best that i have ever found. You must check them out for any auto body needs as their work is impeccable and the customer service is outstanding. read more

I was impressed with the professional manner of the staff Better Body Auto Collision. The staff was eager and available to answer all my questions as well as keeping me informed on the status of my repairs. with the help of the staff, there was never a moment of confusion about my car. They assured me that the job would be done in a timely manner and more importantly with the precision and accuracy, which is hard to come by in the auto repair industry. read more

This place was pretty good in my book . Came in with a deep scratch and dent inside the rear right door . It was from near the bottom of the window to the bottom of the right side . It was also scraped with yellow, which looked horrible on my black exterior . Came in to get a quote, and spoke with Chrissy . After talking through details, she gave me an estimate and a date it would be completed . Pricing was middle of the line from other estimates, and as far as completion date she missed it by maybe two days, but I wasn't bothered by that because, she throughly specified that it's per chance it may or may not be done by that date . I was incredibly impressed with the work though . The door looked as if nothing ever happened . Scrape was gone, dent was gone, and my baby was back to beautiful . Chrissy was extremely nice and polite, and courteous to the pride I took to my vehicle . The customer service and the job done is why I would recommend this place . I had a good experience with them . Thumbs up . read more

This was the second time that I used this repair shop for my Mercedes Benz CLS550 . In 2015 while parked unoccupied a truck side swiped my left rear quarter panel. The damage looked pretty bad.I brought the car to Better Body where they quickly identified damage that wasn't apparent to my unexperienced eye. Beyond the apparent they pointed out damage to the sidewall of my tire and additional damage to the wheel on the opposite side of the car from being pushed up against the curb from the accident. In addition to the metal repairs I got a new tire, reconditioning of two wheels and a wheel alinement. The car was fixed and returned to me in less than a week. two years later the repair and paint still looks like new. Most recently on September 1st my car was side swiped again ripping off my drivers side mirror. I brought it back to Better Body and they repaired it in like new condition after the Insurance Company appraiser authorized the repair. The Best Body staff was extremely courteous and followed up with telephone calls to me during each of the steps of the repair. They also arraigned for an easy transaction for a rental car from Enterprise car rental which has an onsite office to make the whole repair process that much more easier. I highly recommend this business should you need collision repair. read more