I've been here twice before on busier nights and have had a better experience. My friend and I came in on a monday to eat wings. Our server took too long to greet us and when she did, didn't apologize. We ordered our food right away which took over 30 minutes. While we understand that the kitchen is probably short staffed on a monday night,there was only one other table and maybe 2 people at the bar. And only one of them was eating. The wait for our food was tolerable but our server did not apologize for the long wait which is a really simple fix in the serving industry. Just an acknowledgment and apology would've made a huge difference. My server got my order wrong and the food was cold. read more

I couldn't give it a lower score. The first bar tender was rude. He was finishing his shift and didn't seem to care about anything. The female bartender was in better spirits but when I asked for the bread to go with my lasagna she totally spaced and forgot it. My buddy was eating a jumbo dog when he came across the tooth pick sticking out of the side of the hot dog. Not really the best food either. Taking this one off my list read more

The longest wait ever for a meal. Waited for approximately 40 minutes for our food, and it wasn't very busy. Our waitress brought a couple bags of chips because she felt bad for us. This will be my last visit there. read more

The menu has tons of choices, which means everyone gets to order what they are in the mood to eat. Plus, the food is average priced and the service has always been great when I've visited. Great place for lunch. read more

Ate at most of the macado's before this one. Food was same as other. The waitress in this one had her mind occupied with stuff other than waiting on me. Also of all the other macados this one has no real style. Much more bland than others. Will not waste my time at this one again. read more

An exciting place to eat. There's always something new to look at with all the music and sport oriented decorations. Lots of fun and lots of history on the wall. Very extensive menu great for all food pallet preferences. read more

This restaurant should not exist plain and simple. I could rant about every aspect about this place being pretty bad. For example, they DO NOT bus tables after the customers are done leaving gross half eaten food sitting out in the open, they take absolutely forever for everything, we all asked for appetizers and they brought them out with the food when specifically asked to come out as apps, the weird style of music to creepy statues all around the place. But I'll spend the most time talking about their food. I order a French onion soup and it was by far the WORST I have ever had in my life. One tiny layer of cheese over a dry slice of bread that was clearly just put in the soup. Do not order this by any means as you will be extremely disappointed. Next I had the blues brothers burger, which wouldn't have been terrible if the bun wasn't sweet and soggy and they didn't put a mound of mayonnaise on it. I know right who the f**k puts mayo on a burger with blue cheese. It was so weird tasting and left me disappointed again. Then I look to my fries thinking hopefully these can save the meal, of course I was wrong. They looked like they were out of an old bag of freezer fries that your mom throws on a pan for dinner when she is in a rush. They were thick, had no taste,not crispy, crinkled, and terrible!! Might have been the worst part of the meal. I tried my friends cheese fries which is basically an impossible thing to mess up, but guess what?? It tasted gross!! And to top it off my stomach felt terrible for hours after I left. If you want to go out to eat dinner DO NOT go to Macado's. Clearly poorly run with shitty food is not a recipe for success. I will never go back. Macado's, you stole 2 hours of my Sunday and 20 dollars out of my pocket, and for that I say thanks. read more

The food is way too salty! We had the cheese steak sandwich and fries both of which we could not eat . The steak sandwich was not what you would expect. It was not thinly sliced fresh beef. I suppose all the salt was to encourage you to drink more. The only good thing was the service was pleasant. read more

Food is very bland service is slow and very very poor. The fries tasted old and the waffle cone on the ice cream sundae tasted very stale and garlicky. Won't be back at all. The grilled cheese was good though read more

Online order will be ready at 2:34. Arrive at 2:37 for curbside, called in per instructions "order isn't ready" didn't even ask for a name and hung up. Ok maybe the desk is busy. Wait and call back in 5 minutes. Give my name and order number and vehicle description, "order will be out when ready" waiting......at 3:00 I enter (this is now 26 minutes after order was supposed to be ready for pick up) there is no one at the desk, but I see a takeout bag on the counter. After 1 minute someone helps me and that is my order on the counter. After arriving home food is somewhat cold and mushy. We paid .75 extra for ranch on the side, no ranch. Asked for no tomato on one sandwich, it has tomato. Also we tipped beforehand on the order when placing it. I'd love the tip back but live and learn. If your looking for pick up and have 0 expectations and a lot of time on your hand check out Macado's. But if you want pick up on time, hot food, everything you ordered and no money wasted on a tip then look elsewher read more

I have been to a Macados before and this one was rather empty when we went in on a Sunday night. We ordered the fried pickles, which were very good but not great. After that I had a grilled ham and cheese that was barely warm. The cheese was not even melted. No butter on the dry bread. Terrible. My friends had sandwiches that were better then mine but ok. I know they are a chain but I was very disappointed with our meal here. I trust the chain, so I might go back, but overall, an expensive meal for what we got read more

I came to this restaurant with a friend and I found it to be very very bad. One of their waitress was drunk or high she was so hyper I was worried that she was going to fall and heart herself. Their customer service was very poor The did not check to see if we needed anything. We had to beg for any service we wanted. I also found this place to not be a friendly restaurant for people that were not white, this was the third time I came to this place and I didn't see any change at all. I think this is a luck of training or they don't really care. The place is clean and the food is not too bad if one is not watching for his or her health. read more

I was very disappointed in the Macado's here. Everytime I've gone the servers don't know how to keep their hands to themselves. One server kept touching my phone and moving stuff around our table while awkwardly talking to us. Another server, after asking for a box, took it upon himself to grab my soup that I wasn't finished with and pour it into the to go container... Nice gesture but at least ask before you assume. While sitting at the bar the servers and bartender were talking about drugs and alcohol right in front of us and other guests.. So unprofessional. Then we asked for our checks separate and when handing them back she just threw all of our money together in a pile... Couldn't even hand out change back separately. The sandwiches are delicious but the rest of the regular menu items such as the burger are terrrrible. Dry, burnt, and flavorless. read more

Fair enough... clean, newly renovated place. Food was okay. Service was okay. Great selection of beer (I think I counted 24 on tap).

Macado's has a huge menu that features very mediocre food. There is little quality control--the sandwich you ordered yesterday is made differently today. I've been there many times and only once did the server seem to know what she/he was doing. Orders were given to the wrong people, bills contained items someone else had ordered. However, the prices are quite reasonable and the servings more than adequate. If you're hungry and not picky about your food, you'll likely be happy. read more

The food was delicious. However, the staffing is absurd. Took us 10 minutes to get our orders placed, another 10 minutes to get our drinks and another 30 minutes to receive food. Never received refills or even asked. Needs more staffing to accommodate. One waiter won't cut it. read more

The food here is amazing but the service leaves much to be desired. Every time I have been there I wait a ridiculously long time for food and service even when it doesn't appear to be busy. They have an amazing burger called the boomer burger that is one of the best burgers I have ever had. I went there one day specifically to get this burger and was told that they were out of burgers. Needless to say I was highly disappointed. Also, on one visit they forgot some of our food and messed up our order, however the manager did make it right and compensated us. If you are looking for great food and don't care much about the service and have a lot of time to kill waiting on your food and service this is a good place ...provided they actually have the food u want available. read more

Ok, I want to start with the fact that I am a Macado's fan and have eaten at them in different locations (Farmville, Blacksburg, etc.). I even loved Spanky's which was in Harrisonburg years back. However, this new Macado's needs some time to get things together. We arrived on Sunday for lunch of Homecoming weekend (probably one of the busiest weekends they have had). All in all, I was there for over 2.5 hours and did not get my lunch. Part of the issues is that we had two toddlers and a baby in our party so that makes for a really fun lunch when you have to wait that long. The rest of the folks in my party got their lunches after waiting two hours - I never did and told them to box it up which they did...but it was the wrong order so I told them to forget the whole thing. We would order a refill on water or soda and it would take 10 to 15 minutes before we ever saw the waiter. Now, the waiter was a nice kid but it was very obvious that the kitchen does not know what it is doing. The place is understaffed and suffering for it. The manager (Jarrod) finally came over after requesting him twice and he was very nice about it and compensated our entire meal. He ended up doing the same for the table next to us as they had the exact same experience. Seems like Macado's is giving away free food (if you ever get it) but it is a painful experience to go through...believe me. My recommendation...wait a few months until they get it together; however, I will never go there again. read more

We have been waiting for an hour still have no silverware, no food, and our waitress is no where to be found. We had to flag down another waitress to check on our food. We asked for a manager and it has taken 10 minutes to find him. The manger offered to give us free desserts but at that point we just wanted to leave. It took another 15 minutes to get our check. We had to track down another waitress to run our bill. The manager took $7 off the bill but that wasn't much for four people! Will never be going there again!!!! read more

Came in for some burgers and wings, and left very satisfied. Ordered the Blues Brother Burger and a side order of Teriyaki Bone-in Wings. They were cooked perfectly and arrived neatly on the dish. The waitress was very kind and checked on us often. Delicious food and excellent service, will definitely be back soon. read more

Great place for lunch!! The food is great!! Best of all are the statues!! The giant Duke Dog, The joker, etc.

Just left this place. Thursday night and they were not busy. Went and was seated straight away. Then nothing. Waited about ten minutes and could not even find a hostess (and there were two). So just left. Would have preferred to speak to a manager but with service like that assume management is of the same caliber as staff. This may be a good place for JMU students who have time to kill and care nothing about good service. read more

I've been here a few times. Never impressed. The menu is huge which gives good variety but makes it very difficult to figure out what you want. Not the greatest quality of food either. This is a great place for a larger group because of the selection and because it's a bit cheaper read more

Went in to watch a football game and have some wings and drinks. The drinks were great, my compliments to the bartender. Now for the rest of the review. The restaurant was not busy by any means. Maybe 4 occupied tables in the entire establishment. Our server was slow. We saw her once when we ordered and once when we got the check. The lack of consideration and interest in myself and my company was a little too much for me to accept. Another server brought our food when it was ready because "your server has another big table." And as a server myself, I completely understand being busy, but in an entire sit-down meal you should be able to find one minute to drop by and see how everything is going. Macado's needs new servers, or properly trained ones. Our appetizers came out at the same time as our meal (30 minutes). When the food came out, it was cold. And I don't mean cool, or lukewarm. I mean it was cold to the touch, like it just came out of the fridge, they threw some sauce on it, and sent it our way. We sent it back. It came back 15 minutes later, slightly warm on the edges and still completely cold on the inside. They didn't even make us a fresh meal, they tried to microwave it, and did a terrible job. One of our sides that we ordered never came out. The food that was properly cooked or at least made it to our table was edible, but nothing impressive. We asked to speak to a manager. 15 minutes later he arrives, completely uninterested by our polite request to have the main meal removed from our check (we still wanted to pay for the drinks and the appetizer). He complied, however begrudgingly, and our server returned 10 minutes later with our check. Our check had not been edited, and we were charged for an extra side of ranch that we never asked for (still not sure where that came from). We waited an additional 25 minutes for our server to return before we got the chance to explain the situation with the check. We tipped, and paid for what we said we would pay for, and made a speedy exit only to find the self-same manager smoking right outside the front door! I understand smokers habits, but right outside the front door of your restaurant? Quite disgusting, if I may be honest. It gives off a terrible image. We dropped by a fast food location on the way home since we were still quite hungry because of the extreme lack of quality. The quality of the drive thru was exceptionally better than the food at Macado's, and after the experience I had just witnessed, I was not particularly surprised. This visit was quite disappointing because we had just visited a Macado's for the first time a week prior (this same location) and although it was not perfect, it was not "one star" worthy. We could not have possibly been more displeased. Needless to say I will not be back to this location, or any other location, if I can help it. read more

i was on a business trip from virginia beach staying at the residence inn across the street. i ordered the pendleton sandwich and it was awesome. i couldn't even finish it. the price was pretty good and the staff was friendly. read more

Sadly this restaurant has gone downhill since it first opened. The food is pretty good but the service has been terrible on multiple visits. I keep going back hoping it will get better. They need to hire some competent waitstaff and also clean their kitchen - we got a peek at it while walking by and it was disgusting!! I hope someone can help turn it around because i think Hburg needs a restaurant like this one. read more

The chicken Alfredo was terrible. The chicken was rubbery and the noodles were plain round noodles. Very cheaply made for the price I paid. The sweet tea tastes like water, it was a waste of money. They also sat us down by the bar with screaming patrons without asking us if that was okay with us. I guess I should have ordered and sandwich since that makes up most of their menu. read more

Okay, my favorite thing about Macados. The bloody Mary's. they are amazing and on Sunday less than $3.00. Can't beat that! My boyfriend loves the Wild Bill burger. Atmosphere is always laid back and the bartenders are all friendly! read more

We'll probably be here again. We sat at the bar to watch hockey. The bartender wasn't very friendly - seemed like he didn't want to be there. It's like hey buddy, you work in customer service, suck it up. Nonetheless, the nachos were huge, and good. My husband enjoyed his sandwich. I went on the lighter side with a salad which I won't get again - I could have made that at home. Definitely will get a sandwich next time. read more

Stop here on 10 eight 2016 at 3:30 PM. The bar was dirty the service was horrible two young girls behind the bar too busy visiting with JMU students. So we left went to O'Neil's bar and Grill place was very busy service was great so was the food. Are used to like coming to Macados but I guess we found a new place to go to.would not recommend going here read more

It's pretty sad when a restaurant serves your daughter an ice cold pretzel dog. As in I think they forgot to heat it up, it was as if it'd just gotten taken out of the refrigerator. Service is always super slow, and the sandwiches are just okay. Not worth the hype or the wait. read more

I love going here for the wide selection and variety of food. My personal favorite is the Wild Bill Burger. The inside is decorated really cool with sports and music paraphernalia. It seems like they have some sort of special going on every night of the week (discounted burgers, free chips & salsa, .39 cent wings, etc.). The service, however, is very bad. I have had 4 different waiters/waitresses and they are all bland, unfriendly, at times rude, and demonstrate poor service. They are slow at refilling drinks and taking/putting in orders. They do have a large bar area though that is equipped with many TV's and even a large protector on one wall. Although, me and my boyfriend went there today to watch the Redskins game (which is the most local team to this area) and they didn't turn any of the dozen TV's onto that game other than the large projector (on the other side of the room). Instead, they had a different game on 3/7 TV's that were in our view, which was a poor choice. Our waitress never came by to check on us, so we couldn't ask for her assistance with our issue. We left ASAP and ran home real quick after missing kick-off and the first 5 minutes of play. As my man says "we won't go there to watch a game again". read more

Good sandwiches, not a fan of the sides, service is SLOW but I'm pretty sure their server sections are all over the place. A cool bar especially in the summer, but again: still waiting for service to improve. read more

We ate here because we were needed a quick bite to eat and it was close to our hotel. Turns out that was a mistake. I'm going to have to agree that the service here is unnecessarily slow. We ordered a Cobb salad and a club sandwich, both of which were good but shouldn't have taken too long to make. Our server was new, but nice and I don't think our slow service was her fault. The restaurant was mostly empty and it took at least 45 minutes to get our food after ordering. read more

I took my office staff to the new Macado's in Harrisonburg a few weeks. We go out every other month to various places in town, but will definitely not go here again. First off the music is so loud you can't hear a thing. Maybe that's ok at happy hour, but at 11:30 AM it's too loud. Second the service was atrocious and many meals came out wrong per the menu. For our group of 6, the last person waited 50 minutes for a simple sandwich and fries. So in all it took our group of 6 over 1.5 hours for lunch, the food was not good, service was slow, and the place wasn't even full so that wasn't too blame. It was a unanimous pick as our worst lunch experience in 3 years for our office - congrats to Macado's. read more

The Classic Burgers were excellent. Coleslaw did not have added sugar ... outstanding taste.

The food was good and the alcohol prices were fair. My only issue was right before ordering alcohol. We had alcohol special menus in our hands and had questions to our server concerning the specials, Yet she would not answer any until we showed two forms? I do not seem to understand why we had to show identification before getting our questions answered? What if a guest at our table had been under age? Would they have to cover their ears or leave the table before we could order or hear an explanation about prices? Turned all our group sour to the server and establishment. Will not be back. read more

No one ever returned to our table to wait on us at lunchtime today. we were never acknowledged again until we left and the hostess told us to have a good day. It would have been a better day with at least a glass of water...I tried to send this complaint through their website, but the site would not accept today's date. read more

Terrible service and the food was nothing special. Our server, Sabrina seemed unorganized and was terribly rude and unprofessional. Will not return! read more

This place will never see any of our party of 4 again. I am temporarily disabled. The door by the disabled parking is permanently locked. They refused to open it. Mgr told us our only recourse would be to call corporate -- I.e., "go fly a kite". Has to be illegal. I'm pursuing. read more