To Chris and the manager in charge of him on Oct 5,
I know that you are a new server and I did my best to have patience with you. I recognized that you were running your tail off and you were trying, I will not make light of that, however, I was super frustrated with several things and hope that this will help you be a better server.
1. You said you would check to see if you had root beer, but wanted to take our drink order before you found out. Next time, say, let me check and then come right back. Then took the drink order, then realized it was only bottled. You came to our table 5 times to get the drink order right. Of which none were ever refilled. 2. We asked for 3 cups of nacho cheese, and fries, and then you brought 3 beer cheese. Honest mistake, it happened last time we were there too, which is why I was very clear we wanted nacho cheese, but when I let you know of the mistake, you brought ONE nacho cheese and all of them were listed on the check. Then, when I explained the mistake, yall put all 3 nacho cheeses on my check....we only got one, and the 3 nasty beer cheeses we never wanted in the first place. Also, never tell a customer, "YOU SAID" even if you think you know what they said. You fix it, talk crap to your coworkers in the back and move on. I know what I said and it was, NACHO... Not beer.
3. 7 people, 3 forks???
4. We ordered a cheeseburger plain. You repeated it back, then came back to the table a while later to double check we wanted meat, cheese and bun... Yup, plain. It came out with mayo... Or I hope it was. Your explaination.... "I put plain, but sometimes ingredients just come on it." Like what....?
5. Every time we needed something it was at least 5 minutes.
6. When we got our final check we noticed 15% gratuity had been added. Sucks for you we usually tip 20% or more. Because we felt like you or your manager did it because we were "being difficult." We stopped a server to ask the policy for gratuity. She said we will add it to parties of 8 or more. There were 7 of us. You or your manager went against policy?
I was pretty upset with how it all went down. In the end I was the "shitty customer" because you were ineffective at your job. I was the "bad customer" because I expected you to be trained properly. The manager on duty or trainer should have been monitoring you and your tables to ensure you were providing adequate service. When you came to them to get something taken off the check, the manager should have come to the table automatically to check in. Chris, management has failed us both. You will hopefully get better, but Macados will go downhill. read more