I was very impressed with the customer service and the repair that was recently done on my MacBook Pro. When visiting CO over the 4th of July week my hard drive crashed. Due to my travel schedule I needed immediate help. I sent an email and received a quick response. My computer was repaired the following day, my data was recovered and installed from my back up hard drive. Chris was extremely helpful with his knowledge of available hard drive replacements, outlined the cost differences and was super accommodating with my time crunch. I highly recommend The Mac Outlet and am thankful to Chris for all of his help. read more

Fast, high quality service! I've had to unfortunately use them 3+ times but they've managed to make it as much of a painless experience as possible. I'll absolutely be using them for all future repairs I hopefully don't have to make ;) read more

Friendly service with knowledgeable techs! Couldn't be happier with the service and will most certainly come back for future needs. Thanks Dylan! read more

In attempts to clean my keyboard after a wine spill a few months ago and a resulting sticking "CAPS lock" key, I removed the key. Then after several YouTube videos and an hour later of fruitless labor trying to put they key back on (those things are MUCH trickier than they look), I decided to let a professional handle this. Stopped in and the guys literally had this fixed in minutes. Super nice too! read more

Purchased a Mac Book Pro for my son for College. Could not be happier. Staff is very knowledgeable and the store had a great selection of Mac Books to choose from. The place to go for your Mac accessories as well. If you're a Mac/Apple fan, you have to go see this store. The vintage Mac's on display are pretty cool to look at as well. Great job Mac Outlet! I'll be back! read more

Hard drive was failing, took it in, got some honest advice and great customer service. Dan was super friendly and passionate, took great care of me and luckily enough my data was recovered for a nominal fee. Will definitely be back for/if future issues arise." read more

The guys at MacOutlet were amazing! I went in thinking my laptop was toast and they fixed it in 3 minutes! Super friendly, super knowledgable, and just a great place! Highly recommend! read more

This team is awesome. Met with Adam online initially, using Yelp. He walked me off of the ledge because my Mac Mini was driving me insane. I was about to cash it in and get a Windows server. He encouraged me that I didn't want to do that ... but ... every time I did any kind of operation I was getting the spinning beach ball of death. He recommended I come in for a diagnostics test. Adam allowed me to set up my system in the shop to demonstrate what was happening. He was able to identify the issue immediately and suggested that I install an SSD rather than keep the old spinning disk in the mini--a very quick and accurate diagnosis. So I dropped off the mini for a couple of days, went back to pick it up, and viola! it is running more quickly and smoothly than ever before. To think, it nearly met an early fate in the giveaway pile. Now it looks like I will have a couple of more years with this mini. I could only have been happier if everything was free ... but it was at a fair price. Thanks for your amazing work The Mac Outlet! read more

I've used Mac Outlet several times in the past and was really satisfied and happy with their service and attentions to detail. What's happened? I emailed a question and got a reply, but had a follow-up question and never received a reply. I also phoned them w/the same question and never received a return phone call. The question related to a purchase of memory, but I needed more specific information, i.e., the quoted price of the item was for how many and was installation included. These aren't hard convoluted techy questions. I'm really disappointed in your service. *******Important, Read This**************** Above is my initial review. The owner, Joseph, reads the reviews, takes them seriously, and in my case responded quickly and to my satisfaction. The fact that he took the time to call and discuss my computer issue with me impressed me and I am very appreciative. Will I go back? Yes! read more

The team at Mac Outlet have provide me with both professional and effective solutions, whether I am buying Apple equipment, need advice or trouble shooting a problem. Mac Outlet always delivers the best possible solution. Thank you, Robert B., MA read more

Love this place! Great customer service, very knowledgable and experienced staff (one girl had worked for Apple for 10 years before starting there) and you can tell they have fun at work, which makes it more fun to go there. Yes, they have a diagnostic fee, but that is standard and they were very honest wtih me about all of that up front, so there were no surprises. Plus, I went in on a weekday without much traffic, so after I mentioned I was needing it back rather quickly for a project I needed to meet a deadline with, instead of making me wait a day for my repair, they did it on the spot since it was apparently an easy fix. Wow, I was so pleased! They were very knowledgable about my computer and operating system, etc., which is nice b/c I'm not a techie at all, more of a free spirit that likes to make pretty things in Adobe :) ... and they gave me some advice on preventing another problem, like the one I'd had, which is exactly what I need! Not to mention, THEY WERE SO NICE ABOUT IT and not snobby or devoid of social skills like I've noticed at other computer repair shops. Will DEF do business with them again - thanks Mac Outlet! read more

I have an iMac 07. When I went to the Mac store I was told it was vintage and I needed a new hard drive due to the constant freezing and various other issues I was having. The Mac store told me to take my computer to the Mac Outlet. Thank God I did! By far, the best customer service I've had in my life. They were able to recognize the issue and fix it within a total of 15 minutes. It wasn't a hard drive issue at all. I think that the self proclaimed "genius" at the Mac store should take several lessons from the actual geniuses at the Mac Outlet. Thanks for all your help guys! read more

I had a great experience here a few months ago when I needed to replace my fried old mac. They helped me figure out what to do with the old mac and hard drive at no charge and then spent almost an hour telling me about the refurb. models. I found one that seemed perfect but I was on the fence. The guy who was helping me (Mike maybe?) was so convinced I would love it (it met all the needs I described) that he knocked a little of the sticker to help me decide. I took the new comp. home but after a day of working on it I determined the screen was really too small for me personally though the machine was still perfect for my needs. I was within the return policy so I took it back and they didn't even hesitate in exchanging it for a larger model that suited me better. I made three visits throughout this process and was treated excellently each time. Highly recommend. read more

Definitely my go-to place for anything Mac related! Unlike most other shops, these guys do it all: repairs, warranty work, trade-ins/purchases, and Mac sales. They've got a huge showroom full of all the toys I love. Very knowledgable and friendly staff, always willing to answer my questions. I've bought an iPad from them and had my Mac Pro repaired here, and both experiences were very good (I thought my computer was fried but it turned out to just need a new video card...it was hundreds of dollars less than I was expecting to have to pay). They're honest, their prices are very competitive, and they do good work. They're Apple Authorized, too, unlike a lot of other shops around town, which gives me a little extra comfort doing business with them. Highly recommended! read more

I want to start by saying these guys did fix the problem with my iMac. However, they also created a whole new one. Had an issue with the logic board. They replaced it and got the iMac working again. Then they wiped the hard drive and installed the most recent OS (which didn't need to be done!). Unfortunately, my iMac is one of the 1st gen intels, only supports 2 gb of ram, and can't run the most recent OS! Well, it can run it, but if you open any other program, it crashes. Because the OS wants all the ram. This is a truly stupid move on the part of The Mac Outlet. If they are the experts they claim to be, wouldn't they know the 1st gen intel iMac wouldn't be able to run the newest OS? Or wouldn't they know it didn't have enough ram to run it? And as a customer service note - when I contacted them about this issue, they did nothing to fix the problem. I asked if they could reinstall an older version of the OS - they said no. So I had to go digging for my discs and reinstall everything myself. It's utterly ridiculous and could have been avoided if they had only paid attention. Buyers beware with this place. read more

I was just in your store because my iPad crashed. AC was kind enough to restore my iPad and save all my info. I just started a 6 wk road trip so my iPad is my life line. Thank you so much for your patience but thank you for saving all my data. read more

These guys saved my 2007 iMac and helped regain photos that I thought were forever lost! Adam was awesome and I would highly recommend this place to anyone who's in need of help with their apple products. I never thought I would be able to use my beloved iMac again as it had been sitting here with a crashed hard drive for years but Adam did it! It's up and running again! Thanks guys! You saved my computer and countless old photos that I thought were forever gone. read more

I am very impressed with the new location and friendly customer service. Since I last visited over a year ago (at the old location) they have undergone a complete and improved makeover. I went in over 3 days and each time I was warmly greeted upon arrival by Phil a genius with great people skills who helped me retrace my steps to diagnose possible problems. He quickly assisted and reassured me that they couldn't promise to recover my data but based on what I said that "there was a good chance they could resolve it." The next day, another friendly genius named J.P. called and said he was able to fix it! I was so relieved that I didn't have to spend $$ to buy a new computer as well as lose all of my data! We should name these guys "Super-Geniuses" or something more distinct because they have more knowledge and Apple awareness than any of the "geniuses" I've worked with at the retail Apple store. Since I've been out of the warranty period for 2 years, I've been nervous that I'll have to drop a couple hundred for little problems. I am much more relieved to know I can trust them to successfully diagnose and perform surgery at a very reasonable price. I spent $80 total for them to fix my operating system problems, reinstall, find my data, and backup my barely used external hard drive--Apple probably would have charged a couple hundred for the same problem and sent my computer away for a couple of weeks! Within 3 days I had it back and it was working as usual. I learned my lesson...backup every few days and always consult the Mac Outlet first before going to Apple! Thanks guys! read more

Bought a previously owned MacBook for far less than retail. It has been a reliable work horse. And Mac Outlet has been available with a simple walk in for Immediate assistance. Real experts of the Mac products who can help quickly, affordably, and as mentioned, often Right Away! As a matter of fact, I got my MacBook when my MacAir glass was being repaired at a traditional Apple store. Never going back to one of those again. Thanks, Mac Outlet! read more

I was having difficulty with my new I-pod and called to see if they would be able to help. When I stated that I was trying to use my work PC, I was told, and I quote, "Sorry. You're screwed. Good luck" and he ended the call. If you can't help that's one thing, but to be so horrifically rude is inexcusable. I have informed the company which gave me the referral to remove this company from their referral list. read more

i get all my mac needs at this place and you should too. they are far nicer than the people in the apple store [where i often found myself waiting 30 mins to having someone talk to me so i can just flat out buy a computer on the spot] the people that work here really know their stuff. if you want a newish mac or need yours fix for whatever reason here is the place to go. read more

My wife's Mac Book pro broke down, so we headed to the Mac Outlet. It is right near Smashburger in Englewood, right off Broadway. It is in a corner of the old Table Steaks building. The guys in the Mac Outlet were very helpful and attentive. They were super tech-savvy, and are certainly a reputable and hip computer shop. They told my wife they would call or email her to have repairs authorized after they did diagnostics. They told us it would be 6 or 7 days, which kind of freaked me and my wife out. 5 days later, we were happy to get email notification that our MacBookPro was fixed up, ready to go, and the repair was covered by Apple. When we picked it up, the gentleman assisting us was very nice, and did not charge us anything. Apparently Apple covered the part the broke under warranty, even 4 years after my wife had bought it. They did not even charge us labor. I almost felt as though I was getting away with something too good to be true. My wife's computer works great, and I couldn't be more pleased with the repair. I would definitely recommend the Mac Outlet to get any Apple product repaired, because they are liscensed and approved by Apple. Rock out Mac Outlet! read more

My hard drive recently crashed, with no backup disk...I took it to the Mac Outlet to get a new hard drive. I also added ram. I had little hope of recovering any of my pictures, files, etc, but when we connected it today, everything was there! They were able to migrate everything. They were friend, quick. I have found my new favorite store!!! read more

Best ever! Brought it in for a repair then departed for an extended overseas trip. Well - there were still some problems, but being overseas, I couldn't get beck before the warranty expired. NO PROBLEM! Given the circumstances, they stood by their repair and fixed things to my best satisfaction. Definitely recommend to anybody, and definitely my first stop when I need a replacement! read more

I love Apple products and I'm grateful for a non-Apple owned place to buy stuff, but these guys are pretty consistently rude to me every time I set foot in the place. I find it interesting that Tiffany C raved about how "super sweet" these guys are. Perhaps I should grow a vagina if I want something resembling decent customer service from these people. read more

I went in during the lunch hour, when the store was very busy, and was not even offered help. This was not just once, but a few times. I will not be going there anymore. My friend suggested it to me, but I think otherwise. read more

Great customer service and went above and beyond to fix my MacBook and didn't over charge me. Great peeps.

They are so helpful and quick to assist you. WAY more helpful than the apple store at the mall. Thank you so much The Mac Outlet!!!

These guys were GREAT! Dan explained what he could and did do to fix my ipods, with polite and friendly service. Their prices where also fair, and I felt better giving my money to the "little" guys than the corporate Mac store. read more

My hard drive crashed several weeks ago. Dan and everyone at the Mac Outlet were wonderful. He worked to get me my computer back asap and gave me a larger for a great price. When the backup drive only got a little information off my original hard drive they gave me a partial refund. The service was prompt, friendly and professional. We had calls every day to keep us up to date. We will definitely use them in the future. Unbelievable service. read more

The Mac Outlet is amazing! Michael was fantastic when I was in a state of panic. He was more helpful than the Apple store and was able to help me out in the same day versus Apple's 5-7 day turn around. Being a college student this saved my life! Literally! I will happily commute from Boulder to get help from the guys here any day! I would highly recommend them to any mac owner out there! read more

I have been a customer of the Mac Outlet for several years and have always found the staff to be professional and courteous. My most recent visit was to install a new hard drive on my iMac. Following the install it appeared my photos failed to transfer and all looked lost. Thankfully, the repair person told me to call when I got home and we could link into my Airport Time Capsule to see if there was a usable backup. After a couple of failed attempts he was not ready to give up and sure enough on the third try we were able to locate the photos and make a smooth transfer. When I say he was not ready to give up I mean he stayed after hours and talked me through the process until it was completed. That defines service! Thank you Mac Outlet. read more

Just bought an Ipad and Ipod this past weekend at the tune of $400+....sight unseen because I trusted them to provide working products. Looked at the Ipod yesterday and saw it had a cracked screen. Tried to return it and was told it was in good condition when it was sold to me and therefore could not be returned. The owner Joseph called me shortly afterwards and kindly offered me a refund. Appears to be a solid company with a customer service focus. I will probably visit there again over the next year. The store manager AC conducted the transaction in a timely manner. 6/16/16 update...well it's been almost two weeks and the promised refund hasn't materialized as of yet. Have submitted a dispute with my credit card company to resolve the issue. A word of advice...find a reputable company that offers good products and services when forking over your hard earned cash! read more

This is one the best MAc Repair/Sales shop that I have ever been to. They have helped me nurse my old G4 from when they were located by DU up to their new location. Which I love since I am much closer! These guys are fair, honest and economical! Thanks! read more

The only Apple repair facility I would consider. Friendly staff, knowledgeable. They make time for you. These folks ROCK!!!

Horrible. I had one positive experience when a tech guy cleaned out the fan area of my macbook. But the second time....I think they have a newer lady working the front desk and her and another employee basically stood there whispering about me while I was looking at the used computers. Did not ask once if I needed help, just acted catty. Will never return. read more

iBook G4 ... paid diagnostic fee ... took a while for a callback / completion of service ... After pickup, and return home, the wireless wouldn't work w- our DSL ... Brought back 3 times ... first 2 times they had no trouble with it working (w- unit on their desk, close to router) ... 3rd time, they finally figured out problem that they had missed before ... The last 2 times I had the same rep, and his service was extremely poor ... rude, lazy, and he told me my warranty was up, but he was wrong ... I was furious, was able to connect with Ted Langley, one of the mgrs. Ted took the ball, ran with it, and made things right. People / businesses make mistakes; but if they make it right, I will give them credit. Next time I go in, I WILL avoid the one rep, even though I won't give his name. (I don't have the heart to do that). But Ted? Ted rocks. If you aren't getting what is fair, then call Ted. read more