I walked into Mac like a week before and was immediately greeted and helped by Alex. They were helping me schedule an appointment for the 13th of January. Due to a system issue I couldn't book the appointment but they let me know even as a walk-in I would still be helped. I went that Saturday at noon and again was greeted by Alex and other staff. I did wait about 20 minutes to get my makeup done but i didn't mind. (But if you're in an absolute rush on your day..Book an appointment) My MUA was Yaya and she's was amazing. Showed her some inspo pictures and she's did not disappoint. My makeup lasted all night and even the next day lol. I got so many compliments. Would absolutely go again. read more

I visited the M·A·C Cosmetics store at Tyler Mall in Riverside and I like coming here. I have been using their makeup since college and it is my go-to stop for high-quality makeup that is professional-grade. I needed to replenish my Studio Fix Fluid Foundation for full coverage so I grabbed a bottle in my matched color. I was also looking for some eyeshadow to try and the staff/artists were knowledgeable and was able to find a shade that works with my outfit that I plan to wear for a friend's bridal shower. There were a few other shades that we tried which looked good, but I felt that the staff wanted to sell me this product which I didn't need at the time. They also offered makeup services where you can get a full glam or natural look, and the cost can go toward product purchases, which is a nice bonus. I will try that next time I come back for shopping. As for the store, I do like their specials and sales. The inside of this store is somewhat clean, sleek and modern, and filled with rows of vibrant shades that immediately catch your attention. Overall, this location is a solid choice if you're looking to maintain or upgrade your makeup collection. Also a great place to get expert advice. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Riverside, California

Honestly, came in here to ask about tinted moisturizer... I stood there, looking at them while the two ladies at the front desk talked. I 1000% would have purchased it but felt uncomfortable and ignored. read more

Had a great experience at this location, Monique was very helpful and professional her attention to detail is amazing. Was able to get color matched and recommend products that best suited me . Definitely will be making the drive to this location from now on . read more

I had a nice experience with the MUA Yaya. I went in for the recycling program for the free items before the perk is discontinued in March. I didn't expect her to help me with colors since I went into the store not to make a purchase. She was so sweet and took the time to help me. She helped me find the right color of lipstick, lipgloss, and two eyeshadow (which were the free trade-in). I ended up buying a Bronzer, which I love. The perfect kiss of sunshine. I'm sad that the recycling program for the free item is going to be gone. I think people will be less likely to bring in their empties. I'll add that her makeup was beautiful and I used her as my inspiration for the eyeshadows I was looking for. I would recommend Yaya if you are looking for great customer service and color match. read more

MAC Cosmetics - Bronzer - Give Me Sun. Eyeshadow in box - Antique Veluxe Pearl & Amber Lights Frost. Lipstick - Runway Hit Lipgloss - Cultured - Cosmetics & Beauty Supply Near Me - Riverside, California

I highly recommend you to go see Bernice R. I walked in wanting to try the new Mac foundation that was viral on TikTok after using the Chanel foundation for over a year. She right away helped me and color matched me perfectly and even showed me some other products that went very well with the foundation overall 10 out of 10 look I definitely will be coming back to get more products because you need to look so good. read more

Today I came in looking for a good Mac compact and I was greeted by an amazing employee named Monique she saw me and asked me if I needed any help with anything I told her I did , so she applied my color that she thought fitted my skin tone and I was very satisfied by what she recommended me so I purchased it and I told her thank you for all her help ! Super sweet young lady , Excellent customer service experience i had today .. I hope management acknowledges her for all that she does , cause she deserves it for going beyond her expectations !! Definitely coming back read more

MAC Cosmetics - Mac Foundation - Cosmetics & Beauty Supply Near Me - Riverside, California

I came in today and per usual MAC was just a complete disappointment. It seems that losing most of their customers is not an issue for them because they continue to hire employees with poor customer service skills. I purchased a blush during their prime day and it was terrible super chalky and the color was orange. I went to return it at a MAC by my house and they refused to return it because they were not a "free standing" MAC. It should not be this hard to return a product you don't like. The closest free standing store is an hour from me and I finally had the time today to go return it. The employee working the cashier Monique was just so rude and had such a terrible attitude for no reason. She refused to return the blush because I was one day past the 30 days. Having worked in cosmetics before I know there's always a way to make an exception or make a customer feel appreciated Monique didn't do that at all. I tried being reasonable and asked if I could at least exchange the color she told me since I bought it during their prime day I would have to pay the difference for a different color blush. She could have at least honored that but she again she has zero customer service skills. Even at Sephora and Ulta they honor the discount MAC has become the Ross of make up however so instead of treating a customer with class and trying to get them to come back they prefer for me to call the Better Business Bureau write this review and leave upset. Well done Monique read more

Yaya was amazing answering all my questions over the phone and returned my call about the information I was looking for

I have been meaning to do this review but I kept forgetting to. I came in on November 24th (I believe). I really wanted to get my older sister some new makeup for her birthday. As well as she just had a newborn baby and she had not really worn makeup during her pregnancy. I went through her makeup bag and I wanted to get her a new Mac lipstick and lip liner. I went onto MAC's website and seen they will be having some great deals for Black Friday. Long story short... I was greeted by a lovely, and kind employee. Her name was Monique B. She was very helpful in easing my tension as I was kind of clueless as to what shade of lip stick and lip liner would suite my sister. I explained my sister was tan and she loved a darker lip liner and lighter lip stick shade in the middle. She showcased me some swatches and even assisted me in helping me pick out an additional blush to add to her collection. I was so amazed with her hospitality skills and just overall light energy. I was not so overwhelmed with products, but listened to what I think my sister wanted. The cherry on top of my experience was she even informed me about the gift with purchase (which was a awesome deal) . I left with a compact powder, another lipstick, another blush, and some samples of their skin care additions. Thank you Monique for being a rockstar! Keep doing what you are doing because we need more stars like you! :) I hope the next time I visit you can assist me again. read more

Came in to pick up the squirt plumping gloss and Bernice was amazingg! She was super helpful and even went out of her way to help me get everything I needed. They ran out of one of the colors I wanted and she literally took her time to call another MAC store to check stock for me and even helped me set up the option to get it shipped. Literally 10/10 service! read more

Made an Appointment for a event and had the pleasure of Jennifer to do my eyes today and she did amazing job she was very sweet and outgoing and making sure I was aware of what she was doing every step of the way during my session. Thank you Jennifer!!!! Mac bring back full face back! read more

Well well well! Bravo MAC Riverside!! You have improved immensely! Went here a couple of weeks ago and had such a great experience! Thank you for your knowledge and kindness! I'll definitely be back and making this my home MAC store. read more

Called this location as I was looking for a hot ticket item and this location had it. I am not local to Riverside and she suggested to have items shipped. I purchased two and Yaya was very professional and helpful. Made the transaction smooth and simple! Can't wait to receive my lip balm. Thank you Yaya!! read more

Thoroughly impressed with the service we received today by the very talented artist Yaya. Yaya took the time to give my daughter the exact look she was hoping for. Highly recommend this store and Yaya. read more

I have always loved Mac cosmetics and the make up artists are always so nice and helpful.

I stopped by to pick up some things I needed. As I walked in, I was greeted right away by a nice woman named Yvette R. She assisted me with selecting a lipstick, a fitting lip liner, and an eyeliner I was looking for. Yvette then told me about their $20 off $75+ special. I'm so happy she did! She was kind enough to give me recommendations for products to purchase so that I could meet the minimum $75 to get the special. She was very sweet, attentive, and helpful. Glad I stopped in today. I highly recommend seeking her assistance, thank you again! read more

*Nordstrom MAC* So this morning I went Nordstrom to go to the MAC counter . I was promptly greeted by Esther. I really appreciated that it was 10:00 and she was alert, make-up flawless and ready to help me. I gave her a picture from my phone and she immediately went to work on my face. When I tell you this women beat this face up.....she beat it up! She was extremely professional and had such a lovely personality. Esther explained the products that she was using and, and ..... Get this, she wasn't pushing extra products on me to purchase knowing I wasn't going to EVER use them. I've been getting my make up done at this counter for years and they are by far the best! Thanks Esther, I'll see you next time for another look! read more

I love MAC Cosmetics but I hate the wait here. The employees here pay more attention to the cheap-o's getting their "complimentary makeup" done with a $50 purchase than to serve a loyal MAC customer who clearly already knows what to purchase and will be spending at least 5x that amount. They need to work on that here. Also, they ran out of Technakohl eyeliner in Graphblack--- they obviously need to learn to stock up on merchandise esp before the weekend comes!! read more

The best MAC shop I've encountered this far. Spacious, clean, and free of the snooty reps you'd find at most other MAC counters. If you purchase $50 or more, you're eligible for a free make-up session. Which I always take advantage of, because nearly any two items you select is going to reach the $50 minimum, so you may as well get your make-up done while you're there - if you have the time. I got lucky and happened to grab the nicest member there to get her help in applying the magic face... I've never done this at any other counter, but I felt a tip was well-deserved and I happened to be carrying cash, so to her it went. Walk out of here feeling like a million bucks, and spending pretty close to it too. Or so the wallet thinks! read more

I got my makeup done by Alex not at the main store but the MAC counter inside the Macy's and she did my makeup so beautiful for my moms wedding! And she was super fun to talk to it felt like I was talking to a best friend. She's awesome and she handled my pickiness with my smokey eye makeup very well haha! Christina did my mother's makeup and she also gave my momma exactly what she wanted. Thanks soosososooooo much Alex and Christina for making us look beautiful! read more

MAC Cosmetics - My makeup! It lasted all day and night til the next day! - Cosmetics & Beauty Supply Near Me - Riverside, California

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I went in looking at pallets, wondering about colors and what's what....i stood there looking around like "um...can somebody help me" nobody asked if i was finding anything ok or if i needed any help, though i had only been looking and just wanted to ask questions, i could of easily been a customer ready to drop money, but because of the lack of help and recognition of me being there. I left. Either way, it's just poor customer service! Oh, and if your not wearing makeup, they definitely don't help because if you don't look like someone who wears makeup you aren't worth their time. read more

I went all over to Ulta ,Sephora and everywhere else To be matched For foundation Everyone told you the wrong foundation is the wrong color finally I went to Mac at Tyler mall in Riverside . A make up artist by the name of Alexandrea Maestre Helped me find my color and also showed me how the best way to apply my foundation with a moisturizer . Thank you so much . read more

On July 10th (my birthday) I had my first makeover. My makeup artist Stephanie was absolutely wonderful as well as the other artist, they were very friendly. I would recommend this store to family and friends. I felt absolutely beautiful after the makeover. I want to say thank you first to my besties for this beautiful gift (they booked my appt,paid for makeup) then thank you to Stephanie for beating my face ( applying beautiful makeup). read more

MAC Cosmetics - In my car after my makeover...FEELING FABULOUS!! - Cosmetics & Beauty Supply Near Me - Riverside, California

First, I want to say I love MAC makeup, but I Went in today for national lipstick day to turn get a free lipstick. I was there from 9:20 til almost 12 and DIDNT get a lipstick. There were so many people cutting in the line way up in the front that by the time my part of line got close a worker came out n said they ran out. It would of been better for MAC to pass out a ticket or coupon to those in line and didn't cut. Being there til almost 12 with my 3 kids n my sister with her 2 kids n walking away empty handed just ruined my national lipstick day read more

They have a great selection for being so small. The artists' here are great. The new products are always a must have. Remember to recycle your 6 containers here. You get more choices here than from Nordys. read more

Came in for help with some makeup for a friends wedding. I received help from a wonderful employee named Erin who was super helpful and helped me come up with the perfect look for my friends special day. She helped me pick a look that flattered my skin tone and showed me how to apply everything properly to get what I was trying to achieve. I will definitely come back and recommend anyone in need of some extra help ask for Erin she is amazing! read more

I went there to get a few eye shadows when they were having a sale.(side note I'm not a regular mac customer) I ended up asking about foundation options. The artist was able to find the perfect product for me on first try.(Face and Body Foundation) which is sheer coverage and moisturizing. Exactly what I wanted...and the perfect build-able. Color. Service was quick, accurate and helpful. Thanks MAC! I will be back again. read more

I have been MAC @Galleria multiple times... I enjoyed today's visit (Tuesday 3pm). The artist that assisted me was very kind and I received rapid service (I have waited a long time @ this store in the past). She offered me all sorts of extra products I did not need, but I am sure she has to offer. MAC can be expensive, and I have learned that some items are just not worth paying for their brand, but overall the makeup and skincare is great. read more

I literally just walked in here with my boyfriend, trying to find a matching foundation, I stood around for about 5 minutes and I was approached by a lady with black lipstick and I asked if she could help me find the right color foundation and she looked at me with distaste and asked me, "well, do you want me to try it on you?" And her face just said it all. At that point I looked over at my boyfriend and he knew I wasn't just imagining her attitude, so I responded with, "never mind, I'll figure it out." I'm not sure if I was given attitude because I look too young to wear makeup but I guarantee you I'm well over the age to wear makeup and afford MAC products. After, I set the foundations down and walked out with my boyfriend. Thanks for the help, MAC employees. read more

I've been to so many MAC stores (Rancho, MoVal) before and I NEVER look forward to going in. BUT this MAC store IS THE BEST one I have ever been to and the ONLY one I'll ever go to again. I was greeted as soon as I walked in by Christina and Monica with a smile! Christina & Monica were both SO personable, sweet, approachable, & genuine. They just were so warming & welcoming! I am also not sure why this location has a lower rating either. These ladies provided excellent customer service! It literally blew my mind because I had almost given up on this brand but seeing Christina and Monica, I have realized there are still some pretty amazing people out there! If I recommend any MAC store, it will always be this ONE and I will always recommend those two! I'm so grateful and management team should be 100% proud of these girls! read more

This place is trash. The workers cannot be bothered with your makeup needs (which makes sense cuz it's not like I'm there to buy makeup). Also I don't understand why it would take 10 min to get something from the back. The ladies that work here seem like they don't want to be there so my advice to them would be please quit your day job and let someone who actually cares take over. I've never come out mad from a makeup store until I went here. Rest assured the one in Bloomingdales is a million times better and I will be going to that one instead. read more

Stephanie (Zoe) always a friendly face always greets me with a hug I always feel welcome when I walk in ! Great customer service

Really, I have a gift card that I have been TRYING to use here for about 5 months, and no matter the time of day, if they are swamped, or not, getting acknowledged, and greet, let alone helped is next to impossible. There's a reason I only buy my MAC at Nordstrom! read more

By far one of the worst MAC stores I have been too! Usually they are busy and not staffed for the weekends but this place is horrible! Came in on a Sunday late afternoon to exchange my used tins for some makeup and to shop around a bit. I spied maybe three workers (2 at the registers and one on the floor) no one greeted us as we walked in, while I was checking out the blushes I usually get someone passing by to ask if I'm doing okay. No one came by at all. I turn around to see the two cashiers having coffee chat and ignoring the customers especially the ones who were standing at the registers. Fed up and needing some help I walked up to the registers and asked can I please get someone to help me, I also have these I would like to turn in. That got them moving as both girls proceed to check the other customers out then one came and helped me. Right off the bat I was told that I could only get a lipstick, gloss or eye shadow with my used containers (okay, but I was told I could get a blush as well) nope said the girl as she smacked her gum (irritating). So, as I asked some questions about updating my blush and found one I rather liked. She offered to put some on me to see how it looks. Holy Drag queen, not that heavy chicka.. As she admitted, she put on way too much and had to tone it down a bit! Listening skills are clearly not her thing! After that, all I wanted to do was get the heck out of there. Told her thank you, and that I am going to wonder around a bit to see what else I wanted. Looked at the eye shadow and decided on getting a new color, had to flag her down and get the color from her. When it was time to check out she needed an over-ride instead of excusing herself she yelled to her supervisor "Hey, I need your over-ride code." Her supervisor was busy with a customer and did not hear her. So instead of walking over as she is supposed to she just waited until some of her co-workers who came out from the back to tell them she needed help. One of them who were clearly off said I'll tell her when I walk out, 10 minutes later I have my bag and vowed to never go back to this MAC store again! read more

MAC Cosmetics is always my go to for all my makeup. I love how they go over how to use products whether it's your first time using their products or it may be a product that you haven't used before. The individual stores are nicer than say Macy's that sell their product because if you have a palate that holds eye shadows they are the only one that sells it without the individual casing (which I have yet to figure out how to get it out of the case!). This location was super nice. I was traveling and needed an extra mascara and tinted lipglass. ( If you never have tried it you have to get some. They make your lips super sexy and sultry. (However it totally kisses off... FYI). read more

Poorly run store. The associates are extremely snooty women who are unwilling to help anyone who doesn't resemble Marilyn Monroe. The woman matched my foundation the wrong color and when I got into the light my face was BRIGHT ORANGE. I lost the receipt and couldn't even exchange my foundation. I suggest going to the Mac in Nordstrom, that place is like 100 times better. read more

By far the rudest MAC employees I've ever encountered. As a previous employee of this company it saddens me because I know this is not how they are trained to act. I hope this store improves because I love the product and will always stand behind this brand. I'll be ordering my makeup online from now on. read more

The service is horrible. Worst experience I've ever had at a Mac store. It seriously made me dislike Mac all together. Why would someone want to spend their hard earned money in a store where it's employees are rude, uncaring & disinterested in their customers! Ugh read more

I agree with the above-stated review! I felt like i was rushed at my transaction, and I was NEVER helped! My fiancé walked in there with me, and asked one of the make-up artists a questions, and she was beyond rude to him. Needless to say, I went inside of Nordstrom, instead, to get the answer that I needed from MAC, where the girl there was able to answer it with a smile on her face! read more