I love this location! I have been coming here for years and have seen new faces recently. The manager and associates are helpful and welcoming. Always recommending products and helping me find deals! It's never out of my way to stop at this store to get what I need. read more

Make sure they are here for the costumers honestly, and not have them have there phone dead and be there for the costumer honestly. read more

Cosmoprof - call 23 times worst experience ever they both were eating not on there lunch and phone dead - Cosmetics & Beauty Supply Near Me - Riverside, California

I will never come back to this store after the way I was treated by a store manager named Demi! She was extremely rude and right off the top was in her feelings because I had a return. The policy is on my receipt and taped up by the register. All of my products were sealed and unopened. Never used and I was well within the return policy. As soon as she saw my items she said we WONT take return on these items. Nail products sealed! Because customers can tamper with them. Never looked at my receipt or open any of the items to check. She was adamant in saying she can't take the return and started to walk away from the register. I then said you have to be effing kidding me? She then got loud and irate and said "get out of my store" you cussed at me and you need to leave before I call the police. Like what!? Seriously! Demi was extremely unprofessional and should be ashamed of yourself on how you conducted yourself. My daughter was on the phone with me the whole time I was inside the store. Heard the whole thing go down. The return policy is black and white! If you're not going to honor it then change it! I also called two other locations and both were happy to take my return and confirmed the policy to me! I ended up going to a store 10 mins away and returned ALL OF MY unopened items. Demi do better! This is NOT your store, you are there representing this store and oh what a horrible job you're doing! read more

I highly doubt we'll ever be returning to this location after the customer service, or lack thereof, provided to my mother today. The associate Demi was rude, unprofessional & miseducated on Cosmoprof's policies, as their employee! My mother requested a simple return with a valid receipt that was within the allowable days to return any items, non-electrical. Demi didn't even look at the merchandise before she accused my mother of tampering with the UNOPENED items, and refused to process any request. She even threatened to call the police because my mother didn't just accept her decision. She was shocked & confused, rightfully so. My mother did exit the store and we both proceeded to call two other local locations to confirm the correct policy. BOTH associates we spoke with did confirm my mother was able to make a full return. Which she was able to do at the location off Main Street in Corona. I really appreciate that associate who made the visit quick and easy. As it should've been with Demi! The customer is always right, even when they aren't. That's customer service 101 now, come on. We've been to the La Sierra location many times but based on this associate, it will be our last! read more

These ladies were so helpful. They had everything I needed on stock. Yay me!!! I think I bought all the holiday hempz hand lotions!!! They made excellent recommendations for other products. What a great experience!!! read more

Don't waste your time at this location! I needed something to pick up but there was an associate at the door BERATING, swinging her hands in the face of a customer. The poor girl was pleading with the associate. So embarrassing I just left. I didn't get the associates name but she had on a striped sweater and mentioned she just came back from a maternity leave. No reason to treat anybody that way !!!!! I would leave 0stars if I could!!!! Check the cameras to see how her hands were moving!!!!! read more

Love shopping here for myself and my clients. Its like my go to store for all my hair needs. I can spend time here looking at products. You also must be a licensed cosmetologist to shop here. The associates are always so nice!! read more

Cosmoprof - Love this stuff! - Cosmetics & Beauty Supply Near Me - Riverside, California

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My son had just got a haircut next door to this store. Went inside to browse around as I was window shopping saw they carried lots of hair products. Went inside was automatically greeted by a staff. Browsed around & was amused of all the hair products they carry & much more! Went down a few aisle & saw a couple of things that I would be interested in purchasing. Grabbed some nail polish & saw they carried a Brand called Hemp. Grabbed a hand lotion to carry around in my bag. Once checkout the cashier asked for account number or phone number told her I didn't have one. She then proceeded saying this is only for como students or hair salons which is very odd to me. She then told me I could go to Sally's. Dissatisfied with the outcome but guess it's not open to public unless your a cosmo student or have a cosmetology license. read more

Employees are welcoming, they're very helpful stores. Very neat. They have pretty much what I need.

Best Cosmoprof for in Ca! The girls are knowledgeable and helpful. It's clean and stocked. I won't shop anywhere else.

I love this cosmoprof. The employees here are always so helpful and the store is alwayssss clean and organized!

My girlfriend and I came in on a summer afternoon to find a bleach application brush. We assumed that, similar to Sally's, you can give them the number attached to your membership to receive discounts on items in the store. A few years previously I had come in with my mom and sister to purchase some things for a haircut and had set up a membership. Unfortunately time had passed between then and now and I no longer remembered which phone number the membership was created under. We tried a few of my family's numbers, current/old cellphone numbers, etc., but to no avail. From the beginning, the employee didn't really know what she was doing and struggled to input the phone numbers, while another employee leaned on the other cash register and didn't offer any assistance until after we had been having trouble for a while. The whole time, we were the only customers in the store. We gave up on finding the phone number and decided to just complete the purchase without any discounts. They then informed us that in order to purchase anything in the store, one must have a membership. Not being able to remember the phone number for my membership, we decided to leave and try another store. Shortly after leaving, I called my family member who picked up and informed me of the right phone number for the membership, so we turned around and returned to the store. When we walked in, the second employee, who had previously been cold and not very helpful, turned to us and said we wouldn't be able to purchase anything from the store because the membership wasn't ours. We explained that it was indeed mine, but that it was from an old phone number. She told us that it didn't matter, that it only belonged to whoever had the phone number. For some reason, she failed to mention that when we were trying multiple numbers beforehand. I can understand that it may be a little tedious to run a few phone numbers but we were their only business at that time. She bluntly implied that we were trying to abuse their system and use a membership that wasn't ours, and then when we informed her that it was indeed ours, she didn't offer to update the phone number on file and maintained her stance that we wouldn't be allowed to purchase anything at the store. So we left and went to Sally's, where we purchased what we needed with no hassle and friendly customer service. We'll no longer consider shopping at this Cosmo Prof because of this experience. If you haven't already, try Sally's! read more

Love this store, all the girls are so helpful. I moved to norco so I've been to the corona one a few times and they've treated me like crap, so I drive out of my way to continue going to this location read more

I think the girls in there are nice, yes they can be quiet but I don't think it's a bad thing. I once had a ton of questions on how to fill the hair etc, the manager showed me a couple.optio s. I've returned color I don't need, no questions asked. I like thus cosmo prof alot read more

Today was a hard day for me, it's been hard with the pandemic going on. I couldn't find lysol or sanitizer or anything close to it. I messaged this locations instagram after seeing a post about a disinfectant. Andrea was AMAZING, she helped me find the products that i needed. They werent in stock at this location but she went the extra mile and sent me to a location that did have them. I am so thankful to her. read more

Love this Cosmo prof. the Girls are friendly, helpful and welcoming :)

I love this location!! The staff is always helpful and my items are always in stock so they must keep good records.

Best store and customer service ever!! Staff is very helpful. The store is always organized and clean.

This place is horrible everytime i have been in here whether it be for something small or an everyday use item they never have it. And every employee that has ever been working there just sits behind the register its like there not allowed to move around. Smh. Get it together people!!!!! read more

I went to this location only because I saw it had five stars, and I was utterly disappointed. I came into the store in order to get setting lotion for a water perm. I asked the first girl I saw for assistance with which products wouldn't be permanent, and she only sent me to the isle, and walked away. I went up to the girl at the register, and she was too busy talking to her friend to realize I was there. She finally acknowledged me, and couldn't tell me which products would be useful for the set I was doing. At one point she told me, "I think this is actually for ethnic hair", as if I was not going to be able to use it on any other hair types. I decided not to buy any products, since I was more confused then when I went in. I only decided to change my mailing address, which she obviously didn't want to help me with, since her response was to call the 800#. I insisted she helped me, and once she was finally convinced, it took less than 5 mins. She even recommend that we go to Sally's, so we did. The girl working behind the counter at Sally's was more helpful and knowledgeable, and did not have any salon/cosmotology knowledge. Would rather drive the extra 5 miles to go to the San Bernardino location! At least they're helpful! read more

Just went today 6/22 to get color with my two hairstylist friends on our day off and from the moment we walked in the door we felt uncomfortable ... After we walked in I looked back towards the cash register to see if anyone was working because they didn't greet us and I see two girls standing there and they looked at each other and gave us dirty looks . We proceeded to shop , when we were done we waited at the register for 5 minutes because they all disappeared to the back of the store and my friend had to go back there and get one of the girls ! This girl with with silver hair proceeded to check us out with a crappy attitude and I gave her a compliment on her hair to lighten things up and asked what toner she used and answered me back with a short answer and continued to be rude ! I am so disappointed !!! I would now rather drive out of my way to corona or any other CosmoProf to avoid feeling belittled and uncomfortable read more

I stopped at this location to pick up a curling iron after I had just driven to LAX and back, in traffic,both ways. I had my 2 little ones with me and it's 106 degrees outside. Needless to say, I wasn't in the mood for a hassle, but that's what I got! After grabbing the size iron I needed, I quickly head to the register. I realized I didn't have my Cosmoprof card and asked them if they could look up my account. I give them the ONLY number it could be under and the ONLY address and still I'm not found. I'm told that I need to go online or call the 800 number to straighten out my account. I guess they don't take care of their customers at this location, as I was unable to make my purchase without my card. They wouldn't budge or try to help me at all! I did call the 800 number when I got home (without my purchase) and was told that the person should have entered my information when they gave me the card in the first place and I wouldn't have had this problem. There are many places a professional can get supplies and happily take care of customers, this is not one of them. read more

Great service every time I go. I usually always call ahead and they put what I need on hold until I can make it. The ladies are informative and always letting me know what types of product I should use for certain textures and colors. They are a bit pricey, yet it's worth it. read more