I ordered the Maahol Special BBQ and another item from Café Maahol, and the experience was honestly shocking. When we opened the food, we found a long strand of hair mixed in with the meal. That is a serious hygiene issue, and it immediately ruined the entire order.
I called the restaurant right away. The cashier told me he would speak with the manager and issue a full refund. It sounded reassuring at first -- but it has now been more than five days, and nothing has been resolved. Every time I call, I'm told "it's taken care of," yet no refund has been issued and no one has followed up.
Beyond the terrible customer service, this is a clear violation of basic food‑safety standards. Kitchen staff are required to wear proper head coverings under Texas health regulations to prevent contamination. Based on my experience, Café Maahol is not following those rules, and that's unacceptable for any restaurant.
I will never order from Café Maahol again, and I strongly recommend avoiding this place until they address their hygiene practices and take customer concerns seriously. read more