If you are a woman, are looking for peace of mind and customer service, find another place to spend your money. This place convinced me they were the only reputable shop in the region, only to leave me totally vulnerable(I made it 4 hours on the road, totally loaded up, before having to stop for more servicing, ultimately breaking down 2 more times on my way home with the same issue and my engine light is STILL ON), knowing I had to drive solo 2,000 miles back home, through desert and over mountains, loaded with cargo.
I had to drive thousands of miles to empty a storage unit in Silver Springs. I had my van serviced before I left, to make it road ready.
My check engine light came on as I was driving in from Carson City(had to book a hotel there)and luckily this shop was open on a Saturday, so I limped it in.
Long story cut way short, they convinced me they were the only honest shop, said they started because they couldn't find anyone honest in the area, so this forced me to extend my stay through the following Wednesday(it would not be able to be serviced until Tues, they had to order parts) to ensure I could get the van serviced and road ready to return home.
They told me I had a leaky gasket cover that had let oil leak into a cylinder, so they had to replace that and it would take all day and require me to have the van cleared out so they could access the engine from the inside, this repair would require me to be at the shop all day and they gave me a quote that went from $300 on Sat to almost $1500 on Monday.
The van was ready hours before I expected it to be the day it got serviced. Surprised, I asked them if they checked every cylinder and was told because I told them I had it serviced so recently, that they didn't check the others. That totally had me concerned, I'm no mechanic, but if a thing was leaking into a thing, I'd check all the things connected to it. They assured me I was good to go.
When I broke down again the next day, in Elko, I called the shop and was told again that they did what they did because I said what I said. I felt really gaslit, I am not a mechanic, I spent good money to sort this issue and clearly it was not sorted. At this point, I wanted some kind of accountability, a partial refund perhaps. I had already thanked the receptionist for her kindness when I was waiting in the office, but she took offense at me being upset at the situation. I was told, again, that they didn't tend every cylinder because of what I said about the van being serviced recently and that they were done with it so early because I had to hit the road, which was not helpful as I hadn't planned on hitting the highway until the next day. I would have vastly preferred a job completed and well done than being told I could take it a couple of hours before schedule, only incomplete.
She told me I needed to talk to the mechanic, but I was so angry at that point, I decided to let it go. I had to book two more nights at a motel in Nevada so I could stage the stuff in my van somewhere so the mobile mechanic could access the engine. He was very informative and helpful and got me back on the road, after more time and money. He was also surprised that I had just had it serviced, as it was a "sloppy job".
Then I broke down again in Rapid City, SD.
Same issue.
Yet another mechanic, trying to tend it, who declared that the work that had been done was a "sloppy job".
I called again to get some information but it was a Sunday so left a message.
Since I had my van at this place, it's been an ongoing headache. At this point, I very much want to talk to the mechanic and I have left multiple messages and talked to the receptionist just 2 days ago, who took my phone number and told me he would be in contact, but no one has called. I am being ignored, there is no accountability here. Shit customer service and shit mechanical service.
Meanwhile, each of the mobile mechanics I hired has reached out to me, checking in to make sure I made it home safe.
I feel like I was taken advantage of.
AVOID. read more
