Everything went well from quote to finished job. Was apprehensive about not going with Safelite. I…read morestarted down the Safelite road but so happy I selected Elite Auto Glass. So easy to work with and the price was almost half of what Safelite quoted, including WINDSHIELD, LABOR, AND ADAS calibration.

Easy fast good price, very happy. Really appreciated their good service and good natureread more

Had an appointment scheduled at 3pm on a Monday (5/4). I showed up at 2:50. I needed to wait in…read morethe lobby for the car. At 4:40 my car is still in the same parking spot. I complained to the person at the desk and the response was in effect that safelite purposefully overbooks their office in case someone cancels. What an absolute poor way to conduct business. It's now nearly 7pm and my car still isn't done. The absolute worst experience. Never again. Need to change their slogan to "Safelite Repair....Safelite YOU WAIT!!" I understand occasional backlog or something goes wrong...but this is apparently how the company does business. Recommend checking out alternatives such as Very Smooth Auto Glass, NuVision Auto Glass, and Glass America. Never again with this company So my wife had a crack in her windshield and learning from the nightmare of bringing your car in I scheduled a at home replacement. Took a day off of work in their scheduled day to replace the windshield, the technician called to say I need to bring my car in because of the "special diagnostics needed for recalibration". I brought her vehicle in, dropped it off and got a call that the windshield they had in their shop to replace mine had a crack in it. So I had to drive back to the shop pick up my vehicle (still with broken glass), while there they rescheduled my home service and confirmed that they can do the whole recalibration at home. Scheduled for Thursday. On Thursday morning I get a call that the windshield isn't ready and they have to reschedule to Saturday...Friday evening I get a text saying that there is a delay in delivery. So I have no rescheduled 4x (and counting) and it's been 4 weeks with a broken windshield. Please avoid this company like the plague. (Saying you're sorry and doing nothing to change is insulting).

Exceptionally poor service, communication, and management. Hired Safelite Frederick to replace 2015…read moreToyota Sienna windshield. They provided me with 4 hour installation window, and no one showed up - making me miss a day of work. This happened again three more times - no apologies offered, only excuses. The one bright spot was the very courteous tech who finally showed up to replace window. However, this satisfaction was short lived. After he departed, saw that the rubber gasket that goes around the windshield had not been seated and glued properly AND that the windshield wiper arm had been bent!!! Took another four weeks to get these matters resolved due to uncaring and unprofessional local management. My request to get reimbursement of the $100 co-payment I made, to make up in a small way for the four days I had to miss work, was never made despite the service manager saying he would consider it. If you have the option, AVOID SAFELITE FREDERICK!!

Everything was perfect from phone call for appointment to actual replacement of windshield…read more Replacement and calibration took about one hour.

Replaced windshield, was a scratch with the replacement and they were swift to get another…read morereplacement installed.

Great service and they actually care about helping out. My car is old and I wasn't sure if the…read moredamage was too expensive and the insurance would just junk it. They did the estimate for free and worked with me to get the insurance to pay for it. Highly recommend!!

USAA offered me a few options for repair after I hit a raccoon on 695 and busted the front bumper…read moreof my Jaguar XF. Chose these guys based on reviews. I am glad I did. My service rep was extremely friendly, knowledgeable and easy to work with. I was worried about paint matching -- he assured me it would and he was right-- perfect match. Took it in on a Monday, they said probably done by Friday but it was don't early Thursday. All around excellent service and work and highly recommend.

Great service, customer service, fair pricing and pleasant personalities. I plan to take my car…read moreback for additional services.

Almost forgot to rate them. Customer service was really great and I think these guys really deserve…read morethe recognition. Good price for some quality and authentic tint. I'm going to give a call for another layer today. Check these guys out!