Great experience. They listened to what shape I wanted and gave me exactly what I asked for. They…read morewere careful and thorough. I will definitely be back. I got the acrylic tips and asked for a matte finish with an almond/pointy shape. I got a little hand massage at the end. The whole experiance was great for the price.

The customer service was disappointing from the moment I walked in. Instead of a simple "Hello" or…read more"Welcome," I was immediately met with, "Can I help you?" The interaction felt cold and unwelcoming, as if my presence was an inconvenience rather than appreciated. A friendly greeting goes a long way in creating a positive customer experience, and unfortunately, that was missing. I hope the staff receives additional training on providing a warm, professional welcome to customers.

Great place! Super clean and hygienic, along with an attentive and friendly staff. The pedicure…read morechairs are so comfy, and the services are reasonably priced. I also like that you can add a tip when checking out (great when you forget cash). They have the latest colors and great selection. You won't be disappointed!

I just visited Chat Noir for the first time and I'm happy I did!…read moreThe service here is as friendly as you are ever going to get. My nail tech was Kim and she was wonderful. We had great, light conversation as she gave me a gel manicure. The manicure itself took about 45 minutes. My nails were trimmed, buffed, and filed before being painted. She was extremely gentle which I greatly appreciated; some nail techs can be so rough so this was a wonderful change of pace. My only comments are on the size of the salon itself and the prices. When I first walked in I was thrown off. Upon entering there's immediately a couple stairs down. There's a small "waiting area", I guess would be the best name for it, on the right that consisted of a love seat and that's all. There's no main desk and it took a minute of awkwardly standing there, clearly confused, before someone said something to me. As for the pricing, I think they are slightly high. A gel manicure is $36. I've never been somewhere with pricing that high before. They do a wonderful job but for someone who likes to have their nails done frequently it might be slightly off-putting to see such high prices. Recommend as long as you can spare the extra dime!

I got a classic pedicure in July and it was very good. The spa itself was very clean and the staff…read moreincredibly hospitable. When the pedicure was finished my artist turned into my masseuse! She came over with a heated towel and gave me an upper back and shoulder massage that was very relaxing as I sat in my smaller chair at the drying station! I highly recommend this salon to anyone in Medway looking for a quality manicure of pedicure (and a surprise massage)!

This salon is definitely an experience!…read more I made an appointment Tuesday morning after three of my nails broke from a previous appointment (at a different salon). I came in during the afternoon and was greeted with "What do you want?" After reading previous reviews I expected this and told them I made an appointment; she again asked me what did I want so I simply said "dip". Moral of the story, appointments are clearly not important so walk-ins are welcome! The place was really clean which was nice! There was a slight aroma of hot pockets wafting in from the staff room but I didn't mind. There weren't a lot of dip options but beggars can't be choosers. I sat down and the man who did my nails was lovely. I could overhear two woman saying they had to come back here which was a great sign! As he drilled off my previous gel he cut my skin to which I yelped but proceeded to laugh it off. It burned for a while but I said nothing as, once again, beggars can't be choosers. He proceeded to do my nails one hand at a time while texting on his phone. Multitasking skills were quite impressive here. While I felt it was a little unprofessional, my nails were looking fine so I brushed it off. The woman next to me, however, asked to leave mid-appointment. She stated it felt like her cuticles were being ripped off. As I looked down at the cut on my finger (which was now filled with nail polish and glue) I couldn't help but understand her need to leave. As the appointment was nearing an end the nail tech came up behind me to give me a massage. I noticed that a massage came with the pedicures but I kind of thought they asked consent before touching you. I quickly said no thank you as I do not like being touched. I also asked for a receipt when I was checking out which was followed by panic as no one seemed to know how to give me a receipt. Thankfully, someone from the back came and printed one for me. Overall, I paid $46 for dip and a lot of unexpected experiences. Will I come back? Not likely. Did they do a good job? Yes, I'd say so. Give it a shot!

I have been going here for over twenty years and I will NEVER go anywhere else. Every single nail…read moretech is outstanding and both mani and pedi are perfect every time. Don't go anywhere else, this place is the absolute best!!!!

hit or miss. employees are very nice and helpful. and salon is very clean…read more but I find at least with the guy I always seem to get he rushes and I can't ask for a design or even french tips they always are very thick and messy and the nail shape tends to be uneven.Even if you say something he tends to give a little attitude doesn't matter how polite you are. awhile ago the one time I didn't get the guy they looked great and she was not rushing but they were just plain color and I did like them but not even TWO days later on cracked in half. I went back in and explained what happened and the lady ( pretty sure the owner this time) was very apologetic and extremely helpful she spent the time with me to make sure we had the right color and redid that nail and insisted I didn't have to pay! overall like I said hit or miss depends on the technician.

My absolute favorite nail salon ever! Jones always does a phenomenal job, he can also do a lot of…read morethe new styles that no one else does! He is super fast to which is life-saving for me because I can't sit still. I drive 40 minutes just to see him!

i went a fewtimes itwas very good had no problems i am taking my daughterand 5others there for a…read moregreat time

I recently moved here and tried another salon across the street. I didn't like any of the nail…read moretech's work and it was always busy, so I tried T and T nails! I was so happy I did! Owen and Jessie do a great job! They are always pleasant and on time with my appointments. They have the same pricing as all other nail salons, but at this salon you get what you pay for. My nails always look amazing!

This was our first visit to T&T Salon in Franklin, and unfortunately it will also be our last…read more My daughter booked pedicures for herself, me, and our 9-year-old granddaughter. The experience started badly when I was shown to a foot spa that was still full of dirt and nail clippings from the previous customer. I had to wait while it was cleaned before my appointment could even begin. The salon itself appeared unclean. There were cotton buds, cotton wool, and other debris visible on the floor and in the corners. The atmosphere was uncomfortable, and throughout our visit none of the staff were welcoming or friendly. We were barely spoken to, and unlike many salons, there wasn't even a simple offer of a bottle of water. Another thing that stood out was the lack of proper equipment. Instead of using standard foam toe separators before applying the nail polish, the staff simply stuffed pieces of tissue paper between our toes. I've had many pedicures over the years and have never seen a salon do this. My granddaughter's pedicure was also smudged and had to be redone on one of her toes. The most upsetting part happened after we paid. The total came to $125 for two adult pedicures and one child's pedicure. As we were leaving, an older staff member came running outside shouting, "No tips? No tips?" in front of everyone in the salon. My daughter politely explained that we were unhappy with the service. Instead of listening, he became angry, shouted at us, and even used the F-word in front of our 9-year-old granddaughter. No customer should ever be treated that way. One more thing we noticed was a sign in the salon offering customers a $10 voucher in exchange for leaving a five-star Google review. That made us question how many of the glowing reviews genuinely reflect customers' experiences. We cannot recommend this salon. Between the lack of cleanliness, poor customer service, unprofessional practices, rude treatment, and the aggressive confrontation over tipping, this was one of the worst salon experiences we've ever had. We hope this review helps other people make an informed decision before spending their money here

I came here when they first opened almost two years ago and said it was a fabulous place to stop…read morein. The place: beautiful, bright and extremely clean The staff: always friendly and willing to go over and above. I have Jimmy or his wife Amanda do my nails and I'm very particular. Mia usually does my pedicure. Fabulous! A+

I left this place feeling like I was treated differently because I am Black. I waited about 15…read moreminutes before anyone even asked what I needed. Then I was sent to someone who had difficulty communicating with me, and while I was still waiting, another customer walked in and was helped almost immediately. I was then told to go back and wait again.pThe difference in how customers were treated was upsetting and embarrassing, especially in front of my family. The atmosphere felt unwelcoming, and the experience left me feeling discriminated against. Whether intentional or not, I did not feel respected or valued as a customer. I walked out without getting the help I came for and will not be returning.

Likes: The TV is great, gives you something to watch while you kill the time. Natalie is always…read moresuper sweet, friendly and professional. Never made to wait. Her skills are on point. Dislikes: Honestly? None!

When I went to this nail salon, I had Natalie. She was so sweet and knew what she was doing. She…read morealso seemed like she was happy to be there, and happy to do her job. She was very fast and did the job well. I had a dip with french, and the person I was with had a gel set. The shaping to my nails were great, exactly the shape that I wanted. The other person I was with said that her nails were a lovely shape too. The place is very comfortable and Natalie and Lily (the person who did my pedicure) were wonderful. DEFINITELY coming back!

If you love your hair make an appointment with Sarah Cabral. She loves hair more than you do. She…read morerescued me last year after a botched foil job by a family member and I will never go to another stylist again. Sarah has my hair looking flawless and I always leave feeling fantastic. Thank you Sarah. See you soon

Today was my first visit with Charl. He is magnificent…read more Perfect consultation style, shampoo technique, in-cut precision, and unbelievable blowdry skills all rolled into a kind and courteous package. He is a consummate professional and I plan to follow him for many years to come.

Katrina, was amazing!!! Professional, knowledgeable and accommodating when I asked if she had time…read morefor a root touch she made it work! My color came out amazing and I'm in love with my new sleek hair. I will be back to see her again Thank you for the amazing experience!

Karen in the barber shop has been my go-to for quite a while now. You can't go wrong with her (or…read moreRob) there. It's a great setup just on the side of the main salon, and Karen always does a fantastic job on my cut and straight razor clean up. Pricing is reasonable and scheduling very easy with their website, and even outside the barber shop, I have had nothing less than fantastic interactions with any of the other staff I've chatted with there. Highly recommend!!!